Customer Reviews for U-Haul Moving & Storage of Bradenton

Évaluation :

5

Large inventory of trucks and trailers. Full service mechanics shop, lpg refills, and storefront with moving supplies.

Évaluation :

5

I have used this U-Haul location on more than one occasion. The staff is always friendly and helpful. I have never had a bad experience. I would highly recommend this U-Haul location!

Évaluation :

5

I don’t get everything I need in my online order but it was available for purchase when I got there the employees were so helpful and nice when I think of customer service this is what I want

Évaluation :

2

There is absolutely little to no parking for customers that are renting a uhaul to park. This is not only inconvenient but it is also dangerous to get done moving at night and be forced to walk a couple blocks to get your vehicle or have to pay for a ride not to even mention in the Florida heat. This also should be disclosed upon reservation of the vehicles as this can significantly derail moving timelines especially when you are paying for moving assistance. There is also major difficulty in returning the uhaul at night as everyone is returning the vehicles and they block the entrance and exit. I wanted to leave the uhaul at the uhaul place for a short time and so parked the uhaul in the parking spaces by the interior storage units and came back and was completely blocked in forcing me to not be able to put gas in the truck so I had to pay the $4,5 per gallon which is ridiculous. All you should need to do is return the key in the drop box but if you don't do the app it is a $20 charge for them to go out and check the returning mileage. Other locations I have rented uhauls from are much more user friendly and have better customer service and accommodations for customers.

Évaluation :

5

Very fast and easy to drop off and move on !! Will use U-haul again. Doug

Évaluation :

5

The folks at the Florida location were very helpful w/ supplies, etc. The truck was fine, until it wasn't, which was a nightmare. We drove from FL to MI and after our first stop in Detroit, MI had only 2 more hours to go, but the truck broke down shortly after getting on the expressway. I was grateful for being towed to our destination, since I had movers lined up to unload the next morning, but we didn't get to our destination until 11:30 pm after a 3 + hour delay in navigating the truck failure and options to addressing. I paid $1 900 for a truck that didn't get me to my destination as expected and I feel a bit negative towards U-Haul.

Évaluation :

5

Nothing / took great care of me!

Évaluation :

5

Again, helpful and friendly staff.

Évaluation :

5

All 3 Top Notch Movers were excellent, timely and professional!! Highly Recommend!!

Évaluation :

5

Your organization is well tuned. The whole process from ordering on line to the final return of the trailer went very well. Employees were very nice and helpful.

Évaluation :

5

Was hesitant in choosing this method for moving from FL to MI, but so glad I did. Least expensive route, and communications pretty spot on. Thank you U-Haul Pods,,

Évaluation :

5

Great service!!!

Évaluation :

5

Very helpful hooking up trailer. I was a bit early and they provided immediate service. Would definitely use again.

Évaluation :

5

Excellent facility. Clean and secure.

Évaluation :

5

Hard working good people!

Évaluation :

3

Should be paid in full, should not be additional charges. I am disputing any other charges.

Évaluation :

5

In and out in minutes and at the planned location.

Évaluation :

5

This U-Haul facility is the best one I have ever used. It was clean, convenient, accessible, well stocked with a variety of box sizes, and a helpful staff.

Évaluation :

5

Laura did a good job of working with me after ordering too many moving blankets. I did not get a credit which was not awesome, but was more happy that we did not have to haul since I was out of room.

Évaluation :

5

Great place easy access, friendly staff, very quick to get rental equipment and really fast checkout!

Évaluation :

3

The vehicle was terrible. 1. Door jambs were faulty and leaked when driving in heavy rain. 2. Cab was so noisy it was hard to hear music on the radio. 3. No cruise control 4. Basically, no shock absorbers. Had to agressivelg control fhe vehicle at every bump 5. Governed to 75 MPH I've driven ambulances and fire trucks (larger vehicles) for 30 years. This was possibly the worst driving vehicle I've ever driven.

Évaluation :

5

Trailer was dirty with cigarette ashes.

Évaluation :

5

Maintain your trailers. Ours was junk that broke at 3 am

Évaluation :

2

Trailer was so dirty on the inside that I had to clean to be able to use it and then made me go 2 hours over on my time and be charge additional fees

Évaluation :

4

It was a bit far for us, we had requested a location closer to i95. No one called before 5 pm the night before, we called the location we expected to pick up. We finally called and they gave us the other address for pick up.

Évaluation :

1

Truck door barely closed, blankets were dirty, didn't have the jacks I reserved, pushed back my reservation almost 2 hours and said there was more gas in the truck than there really was, I drove 20 miles and put in 3 gallons of gas and they still charged me for an extra 3 gallons. Horrible experience and will never use this location again.

Évaluation :

4

I did need to look over the trailer and initially one of the wheels was worn well beyond its intended length. I asked that it be changed prior to taking it off the lot.

Évaluation :

5

They were very helpful! My F-250 had a fuse out that just affected the running lights, not break or flashers. We found the problem and I will on my way. thanks,

Évaluation :

5

Although the location and equipment were fine I had a bad overall experience. Two reasons. First the gas gage reading was off by nearly 1/8 of a tank so I probably spent $12 bringing it back to the indicated mark that was not gas I used. Second the allotted milage only got me from pick up to drop off. So you charged me extra for the milage between my those points and my actual loading point and destination. I believe these are both deceptive trade practices.

Évaluation :

5

Great service and all employees were very helpful and friendly. Real pleasure to work with!!!!

Évaluation :

5

Fast, friendly service, great place to rent and do business with!

Évaluation :

1

Had nothing but issues trying to get the reservation at the correct location they kept emailing me saying it changed from the one 1 mile from my house to the one 45 minutes away from my house. Then when picking it up the app kept looping and making me put in contact info for people that would be my references, then ultimately demanding I put in my work phone number, soni gave up on the app then went into the store to do the pick up, that went fairly smoothly but they forgot the dolly, and the truck only had 1/8th of a tank so I had to spend another $100 to fill it up cause I didn't know how how much I would need. This is also after I scheduled pick up at 12:30 but when they emailed that morning saying it was at the further location they changed the time to 2:30pm so this screwed my plans and made me have to load the truck that night and drive it to the new house and unload in the morning. The original booking said I had until 5pm to return the truck the next day. But as I'm driving to the new house at 9am U-Haul calls me and asks where the truck is? I told them I was driving it and it was full and I planned on returning it at around 4pm, but no he said they already have it rented out to someone else that day and I had to have it back before 2:30, so instead of being able to make two trips I could only do one. When I returned the truck it was still just a hair under full and I kept track of the milage it was 16 total miles but they charged me an extra $6 for overages? Not to mention when I returned it they called me up and said I was going to be charged if I didn't return the dolly, I never got the dolly and had already spent an hour on support the night before being very upset about that as it made moving a lot harder. They ultimately found a note that the dolly was missing but they still have not refunded the money for it. Never using U-Haul again

Évaluation :

5

My wife and I just drove from Bradenton FL to Ware MA. 1350 miles with a U-Haul truck and car trailer. We didn't have one issue with their equipment, truck was clean, performed well, were able to maintain 9,5 MPG. Great people to work with.

Évaluation :

4

One Trailer tire was unevenly and excessively worn and tire pressure was extremely low. Obviously was not checked by staff before hooking up.

Évaluation :

5

Fuel was a little over a quarter tank was they only disappointment.

Évaluation :

5

Quick and easy process!

Évaluation :

3

Rattled alot

Évaluation :

5

They are always quick to get you in and out. Very efficient and professional. I always have a good experience when using this store.

Évaluation :

4

The only complaint I have is the windshield was filthy - didn't notice until I was on the road so was unable to clean it myself

Évaluation :

5

The staff was exceptionally nice and helpful. I was very impressed with the entire experience.

Évaluation :

5

This facility is a 5 Star place! Lauren & staff go above and & beyond! Thank you for all your help & professionalism! Your the BEST!

Évaluation :

5

Nothing to add

Évaluation :

3

I ask for a trailer with barn doors and they had plenty in the yard they gave me one with a roll down door and I had ask a week before seem I I was bothering them the trailer I got the lights stop working 2 hours into the ride got out to check the connections there were fine drove back with no lights.

Évaluation :

5

The truck was ready to go when I arrived for pickup. Checking just took a couple of minutes. The return process at this location is excellent. You pull in to a specific location which is well marked and some one checks you in almost immediately.

Évaluation :

5

Quick and easy.

Évaluation :

3

Ther internet was down and the restroom was out of order

Évaluation :

3

I was charged to purchase an adapter instead of being provided, to be used by all renters Was charged $20 to have help setting up the car transport trailer. The trailer had a bad winch on one tire strap. The strap came off no matter what. Strap just came loose.

Évaluation :

5

Customer service was great

Évaluation :

3

Overcharged me 25 dollar for extra miles Never do business again with u hall

Évaluation :

5

N.a

Évaluation :

3

The parking lot is a nightmare.

Évaluation :

4

Cab smelled like Cat Pee...peanuts on the dashboard.My wife is allergic to peanuts and was scared to ride with me making the trip take much longer.I didn't report it at the time because they would just tell me to take the truck back and I'm on a very tight timeline.

Évaluation :

5

Nice place friendly staff

Évaluation :

5

Got extra help from Jose to unload my truck into my reserved storage unit. I'm a senior with disability, so his understanding and help was greatly appreciated.

Évaluation :

5

Absolutely amazing people got to me quick an very friendly

Évaluation :

2

Just really disappointed of how they handled things the whole 3 years that I was there.

Évaluation :

5

merci

Évaluation :

5

Is there still a rodent issue? Sticky pad and trap in the unit? The 5x10 unit 3053 has building structure on the right side which actually makes the unit smaller and less convenient for storing items.

Évaluation :

4

I would recommend u haul to anyone for their moving or storage needs

Évaluation :

4

It did get high pricing for the unit but did serve our needs thank you

Évaluation :

5

It's a bit pricy however top notch facility and friendly informed staff.

Évaluation :

5

I had no problems I lost my job and I couldn't pay the monthly payments

Évaluation :

4

I am happy

Évaluation :

4

Too expensive

Évaluation :

5

Very helpful - thank you!

Évaluation :

5

Everything in Bradenton was fantastic! All employees and associates were very friendly and incredibly helpful! The pickup location in Lexington SC, was an absolute nightmare. None of the extra equipment I reserved was made available at the pickup location and I was directed to another location to pickup the equipment, which still wasn't available. The truck itself also had problems. The air conditioning did not work well at all, and hardly worked at all the whole trip down. This caused significant problems with my dog, and my pet fish. I lost a significant amount of fish because the cab was too hot. Overall I am very satisfied with the drop off location, and incredibly dissatisfied with the pickup location.

Évaluation :

5

This location is very clean. It has a large parking yard and returned equipment area. The staff are all very pleasant and professional.

Évaluation :

4

Unit was not size I paid for. It had four large post in it. Made it harder to store my stuff. Post also covered in some type of insulation, all over my stuff, going to have to throughly clean everything.

Évaluation :

5

Everything was great and everyone was always helpful if you needed ssd's something

Évaluation :

5

The whole team was awesome and helped my moving experience go smooth. Merci

Évaluation :

3

Everything was clean except for my unit when I arrived. I swept it out and got to work unloading the truck and packing the unit. With that said, I think the unit had just come open that day so it would be understandable that staff may not have been able to sweep it out. On a different note, at times there seemed to be people lingering around that had no interest or very little interest in unloading a truck or pulling items out of storage. The units security measures are great, but may need a live person stopping by the facility more on Saturdays.

Évaluation :

5

I'm satisfied with the I don t after to worried about my united being broken into so that,s why I can trust my belonging,s to be there everyone treats me with respect and I love friendly people God bless all of you

Évaluation :

5

The lady that helps you get started at the storage was a excellent lady to deal with

Évaluation :

5

Great experience

Évaluation :

5

Every one was great! 😎‼️

Évaluation :

5

The staff was always helpful and friendly and my unit was always cool and rodent free

Évaluation :

5

Everyone very helpful!

Évaluation :

3

One of your workers left a hitch in back of my car when I was in my storage unit. When I went to pull out I didn't see the low hitch and my rear bumper hit it and sustained damage.

Évaluation :

5

It's all good to me no problem thank you for letting me put my stuff there

Évaluation :

5

I have no wrongfull words to say

Évaluation :

4

It would really help if there were not pods always blocking the loading and unloading zone. The guys would get on us about where we parked but there was insufficient space to load with the need to use one lane for the forklift and so many pids in the way to we couldn't double up one car in front if if other in the 2 remaining parking spots. They were rude about too even though we had one person available to move the cars around if necessary. They need to move pods earlier or later or change the access hours if they need to work in that area and not want to have customers around.

Évaluation :

5

Dry, clean, secure and convenient! Great monthly rate! Highly recommend!

Évaluation :

5

Great customer service! Very friendly

Évaluation :

5

I work a lot at night, need access to midnight

Évaluation :

5

The Staff took care of everything. They were very polite and friendly. I have recommended the place to some friends. Merci

Évaluation :

5

He was very nice did most everything by phone got auto pay all set up as well

Évaluation :

2

My overall rating is below average due to the fact that I have been charged the monthly fee when it was supposed to have been part of the promotional first month free offer. I spoke to the front desk at Uhaul and they said it might drop off but the charge is still there.

Évaluation :

5

Your Team was great to deal with….thanks for your help

Évaluation :

5

Montreese was wonderful and also another worker that was helping her the day I was last there. I had a piano that had been in my family for over 55 year stored there. It had been in storage for almost a year and I had to make a hard choice to have a junk removal company to take it away. I tried to sell it and then give it away but no one wanted it. I have no place to put it and I am not sure when I will be able to buy my house. I was absolutely heart broken!!!!!!! Montreese told me to call off the junk company because she could find someone that needed her and she would go to a good home. Long story short...SHE DID!!!!!! I burst into tears and gave Montreese a big hug!!! I told her I played that piano since I was a little girl with my mom and aunt Korine!!!! Both have passed on. So sending the piano to a junk yard crushed me!! But thanks to Montreese...that was not the case. I got a call on my way home that day from Montreese's friend that got the piano...She thanked me for it and said "Now I can teach my little girl to play". Again I burst into tears!!!! I spoke with Montreese and she said that "they can't get that little girl off the piano!!" So thank you for this experience!!! I know my piano that is so precious to me has a great home for the rest of her years!!!!!

Évaluation :

1

On our move in date, we were coming from a disaster zone in Fort Myers. We chose the option to self checkin and reserved our unit but this option was not available when we arrived. It took the lady over an hour to get us checked in which made us 30 minutes late dropping off our moving truck to a location 10 minutes away. I had already put all of our info in including my credit card info but the lady could not find our information. THE INSULATION!!!! We just moved out yesterday and the amount of insulation and fiberglass all over our belongings was unbearable to the point that we actually have itchy rashes from it! We have to clean every single item that was in that unit, and on top of that had rodent damage to boxes and bags that had NO food in them. Uhual probably won't refund us anything for this damage and they also didn't prorate us for this month so we paid $140 for 5 days of the month to remove damaged and completely dirty belongings. Definitely would NOT recommend to anyone.

Évaluation :

2

one location a dolly in another. Then in the midst of EVERYTHING my wallet was stolen along with my id. Then I couldn't rent or drop off equipment (storage locker please keep in mind at time I had a RENTED UHAUL TRUCK FULL) without current id. JUST ridiculous

Évaluation :

1

We had our storage unit for 3 months while we looked for a permanent home. After a month they decide to lock us out of our unit cause we used 2 locks that are NOT approved locks (They appove only a round lock which they sell) they NEVER said anything about needing a specific lock at time of rental..NO ONE SAID ANYTHING. During the short time there both our $3000 each plush mattresses and box springs along with multiple other items were completely ruined and destroyed by rodent droppings, urine and chewing. When we brought it to the attention of the staff they told us that they knew they had a real bad rodent problem but it had been taken care of by a professional company they acquired and there were other customers with the same damage as ours and we would also have no problem being reimbursed for our damaged property as well and told us to just call a number they gave us (probably just to get us out the door) and our damaged property would be taken care of and of course you guessed it their answer was NOPE it is our problem. NEVER AGAIN WILL I USE THIS STORAGE FACILITY..NEVER AGAIN...Beware

Évaluation :

5

Although this storage facility was a county over, I was so impressed by the cleanliness, and professionalism of ALL staff. The moving equipment available as a courtesy was unexpected and made the moving task so much easier. I wish this place was closer to my area. Thank you for not taking advantage of the many who were displaced by Hurricane Ian.

Évaluation :

5

Very nice friendly, professional, experienced people, will highly recommend U Haul to all my family & friends.

Évaluation :

5

Thank you for your service keep up the good work

Évaluation :

5

I did see mouse dropping around our second floor storage unit which was a concern to me. I did see mouse trap boxes, which was good to see. Hope they work.

Évaluation :

4

Should have option for virtual checkout so customers don't have to come to office. Also should cover prorated amounts if customers move out a bit earlier.

Évaluation :

4

There is not enough loading and unloading space cause of the u boxes . Plus there is only 3 spots and when people who can't drive or just don't care can't park between the lines. Not enough carts to use to load and unload. Bill kept going up every couple of months.

Évaluation :

2

Egregious mouse infestation destroyed most of my property, specifically my furniture and clothing

Évaluation :

2

For a few years all was good. I've informed the office of rat excrement in my unit three times. I was told it would be taken care of. If there is still evidence of rodent infestation in March, I'll be looking for a new provider.

Évaluation :

5

The place was always available and clean all the time! All staff was very friendly and very professional. The manager is so awesome . Always there and very kind .. I will always recommend to everyone! Great job team ...ll see you again

Évaluation :

5

Excellent from start to finish. Storage was perfect Truck was great I like the climate control Elevators huge and truck was nice and clean

Évaluation :

2

RAT infested building same time my storage almost doubled after my free month because I had rented U-Haul in NC and moved to FL. Alot of my items were damaged when they had their RAT PARTY. You can't put a price on them because they meant more because I saved to buy or I was given these items and didn't know about situation until I went over to get my Christmas stuff. Rented Oct 2022 moved Jan 31. Had to throw out to much. Your Staff, amazing, busy at times. Unhappy customer.

Évaluation :

2

I was horrified upon move out that my belongings were DESTROYED by rats (chewed up, peed and pooped on). From my mattresses, my clothes, my wooden headboard even cords to lamps and video game consoles. We were homeless and from the beginning the staff (Ms. Heather, Ms. Lauren & Nick) were always wonderful, I don't blame the staff for the rats ruining my things, im just really disappointed because this was an expensive controlled climate facility. I would NEVER had expected this type of damage.

Évaluation :

5

Nice people very friendly

Évaluation :

1

Rats infest this facility. 80 % of my items were damaged. I was told the rat situation was taken care of before I started renting there by several employees. Clearly it was Not!

Évaluation :

2

The lady who checked us in took an hour to do so. I believe she was new, but we were there right at 7am (luckily since we couldn't register via phone) and we needed to have our truck returned down the road at 9am. We are moving from a hurricane zone which has been extremely stressful and they did not make our experience very pleasant. I had made a reservation the night before and they couldn't find it even though I had a confirmation number. The maintenance man was nice at first but was yelling at us from across the parking lot saying "you better hustle, that truck is due!!!!!!" Meanwhile we had been throwing our stuff out of the truck outside so we could return our truck in time. The lady who checked us in also gave us the wrong unit number which was a quick fix. Overall pretty stressful checkin process but we are happy to finally be moved in.

Évaluation :

5

The online process is very easy and quick. Best on the market that I have experienced.

Évaluation :

1

This is the worst storage facility I have ever used. They are infested with rats and you are paying for climate control but all of my furniture was ruined with mold and mildew. I had to throw away all of my big furniture. They did not send out any notification to let people know they were having climate issues nor pest issues so we could take the steps to protect our valuables and are still letting people move in. Do not use them!!

Évaluation :

5

I really appreciated the drinking fountain and the free stuff area. Both great ideas. Air conditioning was great too. Merci.

Évaluation :

1

Spent 1hr extra trying to lock my unit. The lock of the unit would not lock in order to place lock on.

Évaluation :

5

Also when we brought our fireplace storage cabinet home there was water damage done to it bumped up the wood. I need phone number to report damage since I had insurance on my storage unit. Also, the policy no. If any. Thank you Tanya Thomas 814-282-7895

Évaluation :

3

NO COMMUNICATION BY PHONE IMPOSSIBLE TO REACH THE OFFICE.

Évaluation :

5

Only issue continue to monitor found rat droppings in my box spring of my bed!

Évaluation :

3

front desk clerk was a bit rude. also, had to buy a circular lock meanwhile other storage units had regular master lock padlocks. disappointed :(

Évaluation :

3

The only problem we had with the storage unit was there were 2 large poles in the middle of the unit which caused issues with storing our furniture.

Évaluation :

5

I was well pleased with the personal attention I received at the site‼️ I was actually walked to my unit and was shown exactly the steps to follow, for after hours use. Facility was nice and clean and I was very pleased I could actually feel the air conditioning ‼️‼️

Évaluation :

5

The girl that helped me was very professional and friendly. Made everything go very smoothly.

Évaluation :

5

Mauy did a great job

Évaluation :

1

Upon going to my unit I noticed there was dead flies and rodent smell throughout the second floor as well as no air conditioner. When I went to the office I was told they have been trying to get AC fixed for a while and has a rodent issue for months. I was not notified if this and when opening my unit all my stuff was ruined with mold and dead rodent smell. I am devastated I have to throw my and my kids belongings out due to the negligence of this facility.

Évaluation :

4

My only complaint is the office closes at 4. Made it hard to contact them

Évaluation :

3

Customer loading and unloading area to small and congested with

Évaluation :

5

No problems popped up that’s all I ask for

Évaluation :

1

After i called the 800 number and was given a great price on a storage unit that should have been adequate, i went to the location only to find out that they did not in fact have a unit for me at said location or any other location in my area, i was told that the reservation was free and come to find out that it most definitely was not free. My bank account was charged for unit i can not even use and now i have to wait 3-5 business days to receive my refund for their mistake. Sure they can take your money on the spot for no service rendered but they want to make you wait to give you back the money they said they wouldn't take until i was actually moved in... Thanks a lot for nothing.

Évaluation :

5

The staff were so helpful when we arrived at the location. Prior to arrival we had reserved a unit but decided to get a bigger unit. I called and the call center assisted in the change. When we arrived to unload and register the staff couldn't have been more helpful and friendly

Évaluation :

3

The two administration women were unfriendly and demeaning to other staff members. This is second time at this facility I witnessed this behavior..

Évaluation :

4

Parking is limited and there were a couple of close calls with cars and trucks backing in and out. Staff was very helpful and definitely knew their stuff.

Évaluation :

1

A fairly new building. We had NO food in our storage unit. (#4001 Top Floor) We"ve never seen that much RAT POOP ever!! The infestation was sickening!! We wore mask for fear of disease!!! Talked with other customers and they said the same thing. Manager was short with us, and unconcerned. Said we were the only complaint. NOT TRUE. The other couple said she said the same thing to them. Only asked us if we had insurance for our damaged property. We're contacting the health department. I thought insurance was for flood, or natural disaster.....guess I should have read the fine details. Lost four chairs, antique family heirloom, and some items in boxes. The POOP that was swept out into the hallway was still there when we came back two days later, just to continue to get OUT!!! Only used storage this time in my life during the move to FL, and pray I never use it again!! OH, this card system in and out seems convenient, but alarm goes off way too often.....I wonder how much damage has been caused to our hearing. When you go to swipe "out" it's like the system has you already out and you're swiping in again......Like you "timed" out or something. Worthless!!!!

Évaluation :

1

Spent 2 hrs picking up trailer, over 1 hour returning trailer. I was told i would get a free months rental on a storage unit for renting the trailer, so i said ok. I was going to Rent a unit closer to home but i figured since the first month was free i would use that unit. When I arrived with a my trailer loaded i went into the office where i was told they probably didnt have a unit for me because they had reserved the only unit available to 5 people. I tried to explain that you can't RESERVE 1 unit to five people when the woman became rude. They finally gave me a unit they had reserved to somone for the 15 th. Then i was charged over $100 for a unit i was told was going to be free. When I questioned the lady she became even more rude and said, do you want it or not. I had no choice but to take the unit becau i had no place to unload their trailer which I had to return. What a circus. I will buy a trailer before I ever use u-haul again!!!!

Évaluation :

5

Stephen and Nicholas went above and beyond to help us with our truck and storage unit rental! Highly recommend this facility!!

Évaluation :

5

The staff always went above and beyond expectations! Made this transition period much easier!! Thank you all! Kim & Chief the Cockatoo

Évaluation :

1

I spent SEVEN (7) months trying to get MY property that was basically being withheld to me! 7 months of dealing with a rude employee who thinks he is the GM whom NEVER relayed ANY of my messages to the actual GM! From them basically stealing my property, to threats of selling it TWICE, to finally having corporate doing the right thing by researching MY account and seeing that I in fact WAS RIGHT and rectifying the situation. U-Haul needs to stick with what they know, rental trucks!

Évaluation :

5

The two female staff members that checked me were excellent! By far the best customer service I have EVER received from U-Haul!

Évaluation :

5

Super friendly, and we’ll staffed I didn’t have to wait for help at all.

Évaluation :

5

The staff at the 14th street facility are awesome. Very knowledgeable and professional.. Easy to talk to and very polite

Évaluation :

5

I always have love uhaul

Évaluation :

5

All the staff have been amazing. Little things like queuing to get tape and just getting given some add to The experience. Merci.

Évaluation :

5

The staff was over the top helpful!

Évaluation :

5

The staff was AMAZING always helpful and friendly.

Évaluation :

5

They employees at this facility are very professional and helpful which you can't find today. I would definitely recommend this one to everyone and I'm glad I was able to reserve a storage unit just the right size I needed from them.

Évaluation :

5

The facility is excellent but had to move to a larger unit at another location.

Évaluation :

5

Employees were very helpful. Renting the unit online made my life ten times easier. Overall a great experience.

Évaluation :

4

Some mold formed underneath piping in 10x10 unit. Easily fixable. Online auto-pay system needs fixed, multiple times had auto pay activated but didn't go through from checking account and was forced to pay a late fee.

Évaluation :

5

Excellent service. After returning a rental truck, I received a phone call from Nick, informing me that he had found my credit card under the seat. Thank you for going above and beyond. Much appreciated!

Évaluation :

3

All my stuff was covered with spiders when I moved out.

Évaluation :

5

Laurin was very helpfull and knowledgeable about the facility.

Évaluation :

3

Staff member who checked me in accused me of possibly stealing furniture pads I said I didn’t receive at pickup location.

Évaluation :

5

How would one get on a wait list for a large 10x10 or 10x15 unit? Currently have 2 - 5x10 units and would like to combine into a single unit.

Évaluation :

5

We moved to the area from Indiana, so we dropped off the rental truck & auto transport here. The employees were quick to acknowledge us & help us any way they could. We rented a storage unit here too. It was quick & easy to do, and the facility was very clean, inside & out. In my experience, this location was like a revolving door. Get trucks & trailers in, get them out. I was impressed with the staff for how busy they all were, that they took time to help anyone that drove onto the lot.

Évaluation :

3

10×8 unit has four posts in each corner which makes it hard to pack my stuff in it, also posts have insulation covering it which is now all over my stuff and me. Very disappointed, I should not be charged for that price for that unit, very disappointed.

Évaluation :

5

We arrived with a reservation for a storage unit that was not available. The staff did everything possible to accommodate our needs. While we are paying more, we appreciated the effort from the staff member to ensure he did everything possible.

Évaluation :

5

Great place to store stuff short or long term. Only needed 1 week. Large elevator for 2nd/3rd floor and climate control was great. The halls are large enough to fit furniture through easily too. Space for 2, possibly even 3 uhaul trucks in the loading/unloading bay.

Évaluation :

5

All employees I interacted with went out of their way to help me with any issues I had.

Évaluation :

5

Everyone was friendly, approachable and offered help right away.

Évaluation :

5

No issues to be reported. No problems

Évaluation :

5

Every employee I spoke to was extremely helpful and went out of their way to help. EVERY employee from the Mgr who checked me in, to the person who checked me out, and the maintenance worker who helped me with the punch in code at the door

Évaluation :

5

This is an awesome location.

Évaluation :

5

Great I love u haul

Évaluation :

1

Need to have elevator working when people are bringing storage goods to upper floors also lights and stairwell did not work

Évaluation :

4

Overall, a good experience. A constant source of aggravation, however, was maneuvering around the inventory of trucks and trailers in order to access the parking areas to load/unload my personal truck.

Évaluation :

5

The staff at this location is amazing! I couldn't have ask for a better crew to help with our moving process! Keep up the great work!

Évaluation :

5

Nicholas was exemplary and bent over backwards to help and accommodate me. As a Disabled Veteran, I'm extremely grateful! Todd

Évaluation :

4

Great facility. Well maintained. Awesome staff. The only negative was contact. Calling on the phone requires a 15-45 min wait for someone in another state. No way to call local facility. If walk in, have to wait in line for similar amounts of time. Not everything can be done on line.

Évaluation :

5

I was told access was 24/7, but it was really only until about 10pm. Triggered an alarm while we were leaving our unit around 10:30pm.

Évaluation :

5

N/a

Évaluation :

5

Will do business again with this location! Very helpful, courteous and and clean.

Évaluation :

1

This facility does not answer their phones or return phone calls made to UHaul customer service line.

Évaluation :

1

I reserved a 5by 10, when I arrived they gave me a 5 by 5 and said it was a 5 by. I end up not renting a storage because it was to small. I think it is bad business to not have the correct storage available that was reserved.

Évaluation :

5

The gentlemen that helped us were so friendly and helpful. They let us borrow some tools to take apart some equipment that otherwise would not fit in our unit, they brought us waters when we were finished with out 6,5 hour unload of our truck, They went out of their way to converse with us, joke with us, and just make us feel comfortable during that stressful unloading day.

Évaluation :

3

Specific faculty was packed full of rental trucks. I had a hard time back my 26' truck in to off load. Facility also had nothing extra available to rent since the one I had was too small. It forced me to change facilities to a non- uhaul place because none near by had available bigger units.

Évaluation :

5

Thanks you everything was great

Évaluation :

5

Chris and Lauren were excellent.

Évaluation :

5

Above and top notch. Everyone starting from manager and all staff was very helpful and courteous, went above and beyond... Thanks to each of you all.. BLESSINGS 

Évaluation :

5

Always a staff there to assist! Laura and her staff are amazing at the Bradenton storage location!

Évaluation :

5

Would rather have 24 hour access.

Évaluation :

1

After paying for the unit and driving from New Mexico to Florida 4 days just to get to the unit and not being able to get access. Call customer service and was told that my unit had being cancel without any type of notice or confirmation.

Évaluation :

4

Card access wasn’t working, and seemed okay to staff to let alarm go off for thirty seconds every time we went into the unit.

Évaluation :

3

Beastly hot on the 4th floor

Évaluation :

5

easy location to get to off the 75.

Évaluation :

5

Excellent customer service, awesome job

Évaluation :

5

TOP NOTCH SERVICE AND PROFESSIONALISM

Évaluation :

5

Will see you again next year

Évaluation :

3

This facility at 14th St W has too many rental trucks, trailers and other things parked around making it difficult to get around in the lot. There are only 4 access slots,1 is handicap, to get to the storage building. And sometimes the rental trailers are blocking or partially blocking access to those slots. The storage building itself is clean and easy to get around in.

Évaluation :

5

I really liked U-Haul Storage it was convenient well secured their customer support team is excellent and you know for storage facility that really knows how to work with the community I would recommend U-Haul Storage to just about anybody

Évaluation :

4

The one thing that impacted all customers there in sunday. Bot enough staff to effectively and process in timely manner. You need to do le your staff during peak work hours ti a complete. I had a moving company to move in my things. Delayed 1 hr due to lack of staffing, errors in unit being available, time to get access.and doymove. The gentleman who helped me was as helpful as he could be and very polite and the lack of staffing g was not his problem.too many behicles.coming in, inspections needed needed outside and they were only 2 at the front desk as well? Not good enough. Fantastic storage facility,setup and everything.it is above average on that.the staging issue is management issue. .

Évaluation :

5

Very happy with the location and the condition of the facility

Évaluation :

1

Could rarely get to access my storage unit due to the hours they allow people inside. Closing out my account was apparently a two day and multiple phone call process and I have yet to receive my refund on money spent. The day I was closing out apparently only one person was able to take care of me despite there being multiple employees working the counter. Will not be recommending this site to anyone looking to utilize storage or rent from as they don't seem much interested in the customer.

Évaluation :

5

Thank you so much for all you help.

Évaluation :

5

First rate quick and easy at a very competitive price.