Le client n'a pas laissé de commentaire.
Joyce SCustomer Reviews for U-Haul Moving & Storage of Englewood
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Kelly was the best! So friendly and knowledgeable! Customer for life!
John R | Premières impressionsThis woman will absolutely make your experience very poor , her name is Kelly. Not a pleasant person.
GUIDO GLoading/ unloading bays well planned; making, cargo movement easy
CLIFF C | Premières impressionsAbsolutely fantastic experience!! Gordon and Patrick were so helpful, and the faculty manager even stepped up to help us solve a quick problem. Would recommend to anyone!!
Kit P | Premières impressionsThe staff was very helpful and easy to work with.
Gary WEveryone was kind and courteous, would recommend. Thank you for all your help.
SHANNON W | Expérience généralePoor communication on the meter parking permit. Had to follow up several times and was transferred multiple times before getting any type of answer
Julie GNo need for improvement! Reserving, Pick up and return was easy! I used the app for after hours return and it was a breeze! :)
GARY LEveryone at this location were so pleasant and helpful. I received great customer service from reserving, picking up and returning vehicle. I experienced a group of people working there.
Ronda HStaff was exceptionally helpful at pickup and drop off and in between. Thank you so much!
GAIL DBoth in Denver and Palmetto customer service was higher than I expected. This was the best part of my move
John OHad a wonderful experience moving cross country from Colorado to Florida with my U-boxes. I was nervous thinking of security because the older pods were tarp covered plywood. Color me surprised when 2 solid "Pods style" shipping boxes arrived. My Colorado side movers who loaded the boxes were friendly, fast and efficient (they Tetris'd my stuff perfectly, not a single item was dinged or broken including framed art, mirrors and tv). I was updated upon arrival at the new location. Was able to move up my home delivery date and the Florida side folks delivered quickly, accurately and picked up within 24 hours of having them unloaded. More than enough blankets as most of my items were boxed or in stackable duffle bags.
Angela SThis is the first time I've made a large move like this from another part of the country (with 10 U-Boxes!) Courtney has been my U-Haul Angel guiding me through the entire process. Please thank her for me.
Robert SEvery person who works there that I interacted with was helpful, knowledgeable and professional. It is an exceptional staff that all seem to be committed to providing exemplary customer service. The facility is spotless.
kathy c | Expérience généralePersonnel amical
James WSuper quick friendly and efficient
Brett SStaff was very helpful and professional.. nothing needs to be improved here. It was absolutely perfect.
CHASE GVery happy with my experience with UHaul
Anthony DContainer was delivered to North Charleston, SC. The delivery to my home was coordinated from Savannah, Ga. The Uhaul office is North Charleston had no access to the scheduling information. Consequently, they could not tell me when my box was goung to be delivered. I received 2 emails informing me my box woukd be delivered in 2 separate days. Either equip the local office with scheduling abilities or, at least allow them to view the scheduling information.
Raymond PExcelente
MARCO MRented a trailer, web directions for off hours drop off indicated I need to use drop box. Hard to find and I concluded I didn't need it either. Was a challenge to find a place to decouple. Was tricky to decouple, but figured it out.
VANESSA DAwesome crew!
David SThis was my 2nd time w/ the U-Boxes and BOTH WERE EXCELLENT‼️ Very impressed and would recommend for sure. THANK YOU.
Jeffrey CThe night before the u box was scheduled to be picked up the time was moved back from 830 to 12 noon
Perry CThey went above and beyond even though the difficulties with the install today.
Daisy MU-Haul and I had a miscommunication in the beginning that was determined to be half my fault half U-Haul's fault. I was very satisfied with how things turned out. The possible two day delay was taken care of, and my items arrived safely and on time. Now that the stress of the move is over and the boxes are gone. I feel grateful to U-Haul. Sincerely, new Missouri resident.
Daniel FI was truly blown away by the timeliness, communication and overall customer service during my entire experience with my U-Haul Pod rental. I have to admit I've had some not so great experiences utilizing U-Haul products for moves similar to this but it was a completely different experience this time around.
Christian HManager did a great job clearing up confusion over "Santa Fe" addresses. Apparently, I booked it at another address with Santa Fe in it. He got the reservation switched as luckily he had a 20 footer for one-way rental. Excellent service.
DANIEL OI didn’t like the approval process after you arrive onsite
Rickayla FI got double charged, I don't understand why I was charged a week later when the charges were settled during the check out. It makes no sense why it charged the incorrect credit card as well. I got charge twice for the services
EN sThe customer Service Was Outstanding from McKayla and the Gentleman who helped us with the equipment. My daughter and I say thank you! Awesome customer service! 勺
FELICIA LWhat a great experience! We messed up and did not order enough containers, even though Uhaul recommended an additional container. When I called to get a second container they helpful and made a stressful situation much less stressful for me! Truly a great experience. The delivery drivers were awesome!
Susan MUpod box was not on site for my scheduled pick up. I personally had to go pick up my ubox from warehouse. When I returned the truck, I was charged the miles for driving to grab the ubox and was told there was nothing they could do to compensate me.
NATHAN CExcelente
AVRIL MThe Austin location provided terrible customer service. The boxes didn't arrive on time and we received no apology. Uhaul offered us $50 off and a $25 gift card to Uhaul which provides no value to us since we just moved. This was the worst customer experience I've ever had.
Rachel MThey are so friendly and caring, especially after the day before that I had! It was refreshing to see kind people who actually cared! Thank you guys for an effortless rental experience! I will definitely be back and won't hesitate to tell others about you either!
LANESHA MEverything is perfect
RUBI Overy efficient and friendly
BRUCE HNot drop the u-box and destroy all my things
Ryan BExcellent staff. Well informed, kind, efficient, helpful from start to end. HLC
Helen C | Expérience généraleTell the truth about cost and financing.
randy sThe only reason I marked no on clean /maintain was, opinion picking up my trailer I did do photos of everything. An even in those by first look everything looks fine, but upon getting to the reason we rented the trailer to begin with. The driver side of the trailer by the ramp being the left the lock pin was/ is nolonger attached to one another, again upon first taking photos it look fine. When we dropped off the trailer I did inform the U-Haul rep that was there an indeed show him the pre-leaving lot photos. Gordon even asked me "An this is how you guy left this morning? " to which I said because it had appeared to be attached even in photo proof. He then agreed that yes at first glance it does look attached in my photos.
Michael CALL CUSTOMER SUPPORT FROM PHONE TO INPERSON INDIVIDUALS WHERE VERY HELPFULL AND KNOWLEDGEABLE. THANK YOU
GEOFFREY NAbout half of the people I talked to were friendly, the other half were not. The calculator suggested 4 boxes, we needed 5-6.
Laura SMadison was so professional and nice and helped me through a difficult time
Steven J | Premières impressionsAll the staff were professional and helpful
Holly FComputer issues but they made it work.
paul rRacist children who don't wanna work & are horrible at there basic job. 2 locations in colorado messed up my simple order twice.
MILTON VVery friendly and knowledgeable staff. As a former storage property owner and developer, I know the value of good employees. Very pleased with my experience.
WILLIAM Nall the staff on 3/7/25 were absolutely great & helped me out 110 % great people for sure!
TREY ZExtremely clean facility. The custodial staff should be acknowledged for this. Every time I went, I saw them maintaining the interior hallways, loading bay and restrooms. Very impressed.
Lito G | Expérience généraleStaff was incredibly helpful in sorting out times and options for the day's move.
KERRY BU-Haul has been an excellent experience since the very beginning of our move from Michigan to Colorado. Your staff has been friendly helpful and always had a smile on their face. I'm extremely pleased with my experience.
Charles A | Premières impressionsText message an hour before pick up time that uhaul was going to be at a different location. Had to drive across town for it. Screwed up my schedule. Also get charged by the mile so i had to drive 50-60 miles total vs 10-15 miles. Not a good experience and i rent uhauls regularly.
PHILLIP AThey got me the truck right away ... If you get the 10 foot it's a cash deposit without a credit card... And it saved my life ... The 10 foot held my one bedroom apartment in two loads ... This was way better than my truck ... And it took large items with ease.... Always get the furniture dolly it's a must ....
ROBERT AThe staff in Englewood is top notch! Super helpful and always ready to help. Thanks to Roger for all his help after a cross country move.
AMY L | Premières impressionsAlthough the first day trying to move inpoto the unit was a little difficult due to troubles with the passcode the staff on the clock were very helpful to get that issue fixed however the next day when I had to get the rest of my stuff moved out of the U-Haul truck and into the storage unit it just happened to be right after business hours and I was unable to regain access into the facility for reasons unknown cuz I thought the problem had been handled today prior so I ended up having to spend a whole another $80 on the truck that I just simply can't afford.
Londyn B | Déménagement en ligneIt’s hard to better an already superb experience but maybe providing more wonderful counter people like the ones you already have might make it even more fast!
SIMON MHave more staff on getting checked out on Sundays. got there at 9 Am when opened and there was a 45 minute wait cause only 1 person. Awful service when your trying to move and get started and then have to wait that long to even get waited on and finally leave to get stared on moving. Ever body in line felt the same way have 2 people checking people out. Wait time was awful. Other than that ever thing was good nice truck and ever thing worked great and returning truck was easy as well. Thanks
JERRY DThey were great! Thanks!!
JOSEPH BI always rent from this location as it's a quick process; however, this time the experience was very disappointing. When we picked up the truck the rep told us and even MARKED it in the paperwork the gas as FULL. Before returning the truck, we stopped at the Shell station next to your location; since we trusted the rep that it was full, we filled it up and it TOOK $25 for merely 8 miles, we were surprised as it was TOO MUCH in gas, it turns out the rep lied to us when we picked up the truth was the gas tank WAS NOT full, I was very upset!! I complained when I returned the truck and Kaylin was very understanding, she took pictures of the gas receipt, I emailed her the photos of the gas when we picked up and when we returned, she said she will talked to manager to resolve this issue. As of today, February 16th, 7:16 pm I've not heard from anyone from your company!! I'd like a refund of the gasoline we had to put, like I mentioned Kaylin took pictures of all these to back this up. Lizzette Trochez
Lizzette TThe reservationist was great and the delivery of the containers was great. The staff that does the scheduling were not good and seemed a little incompetent.
tamara MThe staff and the Englewood store are all very helpful and easy to work with. They answered all thw questions I had and provided me with all the help I needed. I will be back to this store.
Justin SKaylynn was absolutely fantastic! Super helpful and kind!
Dawn s | Premières impressionsGordon and Kaitlin are so helpful, friendly and keep the property safe and user friendly. This is by far the best crew you have had at the Englewood UHaul location in a decade.
CINDI GRenting a U-Box for a cross country move wa a great experience. The quality of the container was top notch. Communication from U-Haul was excellant. I highly recommend this service!
Mark DVery knowledgeable and helpful! I made the right decision choosing this facility!
David S | Expérience généraleNothing!! They were nothing short of amazing! Very helpful very nice! Had a billing questions and they went and figured it out real quick!! This will be my go to uhaul location from now on!!!
Tanner CThe Assistant manager at this store went above helping me rent a truck, find the right size storage unit and finally working with me to move my things out after being laid off of work she enabled me to negotiate a settlement so I wouldn't lose my items in auction. I was always treated with genuine kindness and understanding. Merci
Rachelle D | Expérience généraleExceptionally clean and well managed facility. My son emptied out the locker and before I could even call, they called me and said they noticed the locker was empty and did I want to cancel. That is outstanding service! Fortement recommandé!!
Ralph W | Expérience généraleKaylin was amazing and helped so much. Couldn't have asked for a better customer service.
Brian C | Premières impressionsMuy atentos todos y muy limpio muy buen servicio yo lo recomendaría con mucho gusto
antelema s | Expérience généraleMy only complaint and reason for 4 stars is three unreasonable price increases, which with controlled lighting isn't really necessary at the rate of increase we got. I am sure corporate got raises, and not the hourly employees. But thank you for everything else being great!
Tiffany B | Expérience généraleThe staff here is very good … answered all my questions professionally I would use this facility in a heartbeat again
Richy C | Expérience généraleEveryone was very nice.
HELEN H | Premières impressionsKaylynn is a gem and always helpful. We value the convenience of the location and overall range of services.
WILLIAM C | Expérience généraleVery friendly & knowledgeable staff. Shane was very accommodating & made it very easy to understand all the policies & hrs of operation. Would recommend to anyone who needs a storage.
richard r | Premières impressionsMr.Potter,and his staff of personnel are dynamic to provide both their parent company and the general public excellent service in the State of Colorado. We are very grateful and interested to have this one location to participate with us in the American Tin Solider project in the Metro Denver location and the State of Colorado. The Good will overcome the Evil. Corespec1@gmail.com
PHILIP C | Premières impressionsShayne and the staff were helpful, friendly, and patient. Grateful to them to accommodate me last minute after another U-Haul location that I had made a reservation at was unable to deliver.
STEPHEN M | Expérience généraleWe had storage units at U-Haul as well as at a competitor down the street. Without question, U-Haul was a far superior solution: it is very clean, safe, well-lit, and designed for easy access. Multiple people can be loading/unloading at the same time without bothering each other, and there are ample carts for everyone to use. And all of the employees are friendly and helpful. Why go anywhere else?? Highly recommended!!
Thomas W | Expérience généraleThey need to have the storage open longer
Michael H | Premières impressionsThe staff was extremely helpful and polite
Gary Z | Expérience généraleShayne the GM and the other staff were very friendly and helpful. Thankfully, they were able to accommodate me, where another location that I had my original reservation was unable to.
STEPHEN M | Premières impressionsStaff was incredible ride and unfriendly. They have no sense of urgency or seem to like being at work. Almost seems like they want to be argumentative when asked question. I would never go back to this location, there are too many locations to work with and I would expect a negative experience again.
CHRISTOPHER M | Expérience généraleGreat people always willing to help, always very clean.loved having indoor bays with carts and always clean bathrooms, A fine facility 👍
TIMOTHY R | Expérience généraleEveryone was great and even helped with getting a bigger unit
Lisa M | Premières impressionsShane and the staff at 2727 S Santa Fe Dr were phenomenal. Each interaction I had with the staff was cordial and professional. Moving can be a stressful time for people and dealing with friendly staff at U-Haul enhanced the experience. I highly recommend using this storage location in Englewood, CO for all your moving and storage needs. The facility was clean and well maintained but it's the human difference, the staff members, at this location that really set it apart from any other moving experience.
DAVID K | Expérience généraleSecurity at the 2727 S Sante Fe Drive is excellent. What I did not like was the fact I had to walk upstairs to my storage units. That is very hard for an old person. The people at that location were very helpful and knowledgeable.
ned w | Expérience généraleFriendly staff and a super convenient setup
Anna C | Expérience généraleAmazing! Shayne is truly the best when working with his customers! :)
Cloe C | Premières impressionsShane was extremely helpful, knowledgeable, patient, and friendly.
AIMEE J | Premières impressionsFacility closes too early.
Eric O | Expérience généraleShayne has been the biggest help every time I speak with him!
Cloe C | Premières impressionsThanks to Madison for her help. She handles difficult customers with graceful talent. She takes care of the issues and continues on to help the next customer. Thank you to Madison and the rest of the UHAUL crew .
Roseann P | Premières impressionsMadison was very helpful and pleasant to work with
luca k | Premières impressionsKaylin was extremely helpful and professional and the reason I stopped doing business with the competition. She went above and beyond and made me feel confident in switching from Public Storage to U-Haul for my storage needs. Great and friendly staff.
Michael F | Expérience généraleKaylin was professional and extremely helpful once again and the reason I stopped doing business with the competition. Customer service is top notch and I would highly recommend this place.
Michael F | Premières impressionsI cannot in good faith recommend this facility. They were short handed and had no plan for supporting the lone employee working the desk. She should receive a promotion. I had to wait over two hours in line to pick up my reservation and secure my storage unit. I lost more time standing in line than what the job entailed and still bought gas?! In my line of work if you cannot deliver, you find a way to make things right.
Sam E | Premières impressionsI like your U-Haul trailers and your moving trucks. I've rented them both pretty much all sizes. I like your storage facilities are well-maintained and clean overall U-Haul is a pretty good impressive company thank you bye-bye
Thomas M | Expérience généraleClean facility, very secure, great value and super helpful staff. That's all I'm looking for. Will use them again
Kim C | Expérience généraleMove in experience. I spoke with a customer representative over the phone on your main phone number. They said Englewood had a 10X20 storage unit available. When I got to Englewood the employee there said they did not have a 10X20 storage unit for sale. There needs to be better communication between main office and all other Uhaul locations.
ned w | Premières impressionsDespite a very clean and we'll run facility, there's a few key issues with the space itself making it a suboptimal experience. 1. The stairs up to the space make it really difficult to move heavy objects in and out of the space. 2. We booked a first floor, no-stairs space but were switched at the last minute to a split-level space. The first month was free from renting a UHaul one way for our move. Unfortunately, giving us the almost unusable split-level space felt like UHaul didn't want our business anymore, so we took it elsewhere.
sue m | Expérience généraleMoving is never easy, but the gentleman who handled securing my storage made this part a breeze!
Brenda M | Premières impressionsThey really accommodated us to their ability. I really appreciated the service.
jory b | Premières impressionsExtremely helpful and friendly people on the staff. All my needs were met above and beyond.
donald w | Expérience généraleWay too expensive
Alan B | Expérience généraleAmazingly clean, super secure, really great staff!
Kim C | Premières impressionsEvery staff member I interacted with was great!
CHELSEA T | Expérience généraleGreat facility. Very smooth process. Staff very friendly and helpful
Craig J | Premières impressionsNice inside storage
Arnie P | Expérience généraleThanks for keeping my stuff safe!
SETH W | Expérience généraleLoved using this location for the past 10 years great services and price!
Lejend C | Expérience généraleThey where do nice and helpful the people we felt with about 2 years ago there where not nice but the people are amazing and the new manager is a keeper he looks out for the customer
Steven J | Premières impressionsStaff are accusatory and rude
roy f | Déménagement en ligneOverall satisfied
LUCIOUS M | Expérience généraleVery helpful and cool staff. Sorry I left the wrong kind of items in the reuse donation place. I totally misunderstood the kind of stuff to leave! My bad!
Gary K | Premières impressionsUhaul has been the best for prices and for everything else thank you
Joan T | Premières impressionsI love being able to use the loading bays!
Kimberly M | Expérience généraleFrom giving my info over the phone to completing the transaction on site, everyone was top notch! The facility was extremely clean!
Mark M | Premières impressionsPicking a unit, signing the contract, and move in was all made very easy by the very efficient and friendly staff at the Englewood location. I would recommend them highly.
Ralph W | Premières impressionsYour managers there are top of the line both helpful and very calm as well as respectful to go above and beyond to make sure you’re helped and you need your met while having patience with stressed out individuals they’re great
DAKOTA M | Expérience généraleAll staff members I interacted with were very helpful. When I came in it was close to closing time and it seemed only a couple of crew members were on hand. This did not keep them from giving excellent customer service. The representative(woman with arm tattoo) who helped me was running around moving trucks and taking care of the growing line of customers and still had time to run back unlock and go over my storage unit with me. And Shayne was a blessing helping me secure my unit these people need a raise and more help
Wallace R | Premières impressionsEasy and inexpensive. I felt the storage area was very safe and secure.
Lynda M | Expérience généraleShayne and his staff have been amazing. In December I had to rent trucks and and cargo trucks for moving. Several times I had to extend the rental time because of my disability preventing me from moving faster. Shayne and his staff, especially Devon have been understanding and KIND. Kindness goes a long way when you find yourself in vulnerable situations. I have personal issues that have made me difficult to work with. Shayne, Devon and Maddie have performed above and beyond to assist with my needs. I have had to deal with a lot of services and businesses, and being a general manager myself, I understand the challenges that can occur with employees. I disagree with some of the reviews, I find that Shayne and his team are cohesive, compassionate, knowledgeable, and KIND. I emphasize kind because in all my encounters I have come to realize that our workplaces, as a society are apathetic. It's a sad thing. But, when treated with expertise and kindness it restores hope. This is a great crew, and finding employees who are customer oriented and are efficient is rare. These guys deserve kudos. From renting equipment, to returning, to obtaining storage, and managing storage, this is the right crew. Thank you Shayne, Devon, and Maddie for making my life a little easier at the right times. Keep up the good work.
Theresa B | Expérience généraleI've used U-Haul for truck rentals, storage, etc. for years. The staff have always done more than expected. Although I was cleaning out a storage unit it's not the end of our business relationship.
Kirk F | Expérience généraleSo convenient to unload and drop the trailer rental at same location. Madison was most helpful.
Lynda M | Premières impressionsExcellent customer service
EMILY M | Premières impressionsLater evening hours during the week would be great, but no a big issues. Overall very happy with the storage experience.
MARK M | Expérience généraleUhaul was a great experience from rentals to moving to storage. They met all my needs and were easy to work with in multiple states.
Amy L | Expérience généraleThe lady that helped us at the U-Haul office on 2727 Santa Fe was great I want to think her name was Madison she was awesome I appreciate it thank you
Sean J | Premières impressionsVery accommodating GM
Tafadzwa M | Premières impressionsThey charged me for 4 months after I canceled my storage unit
Izack B | Expérience généraleDecent experience. Secure facility. Would have been better if my unit hadn't been one of the farthest from the loading dock. Also the access hours on the uhaul app are incorrect and need to be updated.
Michael H | Expérience généraleThank you for everything they were very helpful inspected my moved out of it and wasted no time thank you I will rent again if I ever need a unit to rent
Steven H | Expérience généraleGreat job U-Haul team You guys really know how to accommodate your customers.
Kevin M | Premières impressionsI've dealt with every staff member at this location whether it be for a truck rental or storage. Shane, the manager, is always very patience with me he makes sure I am taken care of every time I go in. Madison and Maria have helped me most recently with my storage needs, and have been amazing. Everyone at this location is always friendly and helpful . I highly recommend this location for storage.
JOE S | Premières impressionsThey were a great help
Miguel C | Premières impressionsVery satisfied with service and facility.
Charles D | Expérience généraleGreat staff and wonderful experience!
DENISE O | Expérience généraleClean, secure, indoor load/unload. Great
NINA K | Premières impressionsMy only negative is the number of times we have to punch in our code. Otherwise everything has exceeded expectations!
DENISE O | Premières impressionsStaff very helpful and friendly. Top service
Nick B | Premières impressionsIt was a great experience storing at your facility, staff was very friendly and very helpful I would definitely refer you to my friends the storages were nice and neat and clean
Arlene J | Expérience généraleI lost the key to the unit. U-Haul staff would not let me have a qualified person to grind the lock off so I hired UHAUL. U-Haul policy was that only U-Haul or a lock smith can take a lock off. It took almost a week to get it done by U-haul. One women staff member (did not catch her name) was helpful, but the others there were not. The lock was successfully ground off in about 10 minutes once they got around to helping me get the lock off. This delayed my moveout by several days.
Ralph R | Expérience généraleMerci!
Richard M | Expérience généraleCommunication was good from office staff, they were helpful and made renting for a year easy
Natalie J | Expérience généraleSuper helpful staff, made a stressful moving day much easier.
Weston K | Premières impressionsYour staff is beyond rude especially Kevin he needs to get another job that don’t concern customers cause he is so rude and the facial expressions I got from him beyond crazy
Amanda A | Expérience généraleStaff rude and would routinely get angry if you visited after office hours, even though storage access would still be open. Security system is not user friendly, and regularly locks you out. Hours are super inconvenient if you work over nights, closing by 10pm, that's if you can can get past the security door, because the office closes at 5, and your card is probably locked out of the system.
ken p | Expérience généraleWe made a reservation for a larger unit which we weren't told about not being available j til we arrived to move in. The problem was the central reservation desk. This site helped find a solution.
katherine H | Expérience généraleThere really should be longer hours on the weekends than on the weekdays, particularly Saturdays and Sundays, for that is when people tend to have the most time to move. I wish we could access our own units until at least 10 or 11pm. This has proven inconvenient more than a dozen times this summer.
ALEXANDER O | Expérience généraleI was told the facility was going to be accessible until 10 pm as an exception. The manager was present during that time and did not allow the garage door to get open to unload a full 15' truck. We had to make several trips from the ramp to the secondary access door. The staff was also rude at that time. I rent trucks often for my business. I was also charged 3x more then usual and not sure why. I did not add gas but there's no way it was just that.
Jessica C | Premières impressionsRebecca was a rock star helping me check in, giving me instructions, guiding me! I was super tired from an emotional day emptying our cabin of 29 yearsShe was AMAZING and just the angel I needed that day! Merci.
Marybeth M | Premières impressionsStaff was extremely helpful
Maria D | Premières impressionsFrom the onset, there were Billing problems with my unit. My bank account was electronically billed when this was not set up. This occured on more than one occasion. An ex-employee did not complete the account information properly when I set it up in my name, and this caused great confusion. Also, when I called the number to the facility, I was re-routed to the main number, and talked with U-Haul people with no clue as to what my issues were. The Management of this facility was great in working with me but the issues I had should not have occured, especially in the billing. It appears that maybe the facility is understaffed to handle the load here at this facility, as it is a huge operation here. On move-out, all went well with that and staff were great there.
Michael K | Expérience généraleMadeline and Shame have been amazing.
Duane D | Premières impressionsI begin by getting this storage unit because it was 24 hours a day access and I was told so when I got the storage unit that it would be maybe 10 days and we're going to be back into 24 hour access but I was lied to and since then I never got a straight answer are they allowed after hours access on a Sunday after 5:00 I don't get off work till 7:00 and they close everything at 7:00 so I went for about a year without being able to access my belongings when I needed them false advertising telling somebody that you have an access feature that you don't offer anymore getting them to sign up for storage unit because of that reason I will not rent there again and I will not recommend anybody
Tyson C | Expérience généraleawful. Text will not let me unsubscribe
WILLIAM D | Premières impressionsThe only thing are the access hours, making something available 24/7 would be nice.
EDWIN H | Premières impressionsStaff was kind and helpful, but they seem to not have enough staff members. I waited with about five other people for about 30 minutes one day to buy a lock for my unit-there was not anyone at the desk in the middle of the day. I also waited for 20 minutes on hold to check out of my unit.
stephanie b | Expérience généraleEveryone was very helpful, friendly. Awesome experience.
valerie v | Expérience généraleThe staff was awful. Entitled. Indignant. False advertising of hours. They smoke on property and fraudulently charged my gf even though she has no contract number with you guys. Ended up having to contact the president of the marketing unit and switch storage units.
Amber R | Expérience généraleI wish my experience with uhaul website was 1/2 as good. Even 1/10th as good.
KIMBERLY K | Expérience généraleGreat knowledgeable Staff and very helpful!!! 😊
will p | Premières impressionsThe only positive about this place is that most of the employees I spoke to were helpful.The hours are very inconvenient for anyone who works. The security of the facility was way overkill. Moving furniture up and down stairs in tight hallways and no elevator is just bad design. There's only 6 or 7 spots to load and unload. I had to park my trailer in the car parking since small cars and shipping boxes were in the trailer spots. Having to scan my card every time I take something to my car is awful. I wouldn't recommend this place to anyone.
Nicholas K | Expérience généraleEasy to set up. When I first bought the unit I got to tour the unit before I bought it and the lady who helped me was very nice. After that it was very easy to move into and I had the unit for 2 years. Happy with the experience and was super easy to close out as well.
Amberlynn B | Expérience généraleI love the employees that work there at 2727 S. Santa Fe
JULIA R | Premières impressionsis sean was very helpful thorough and explained everything walked us to the unit to show us where it is and how to access as we put a new lock on the door.
Steven H | Premières impressionsThe app and the agreement day that there's storage access from 5am to 10pm. They're only open from 7 to 7
Nicholas K | Premières impressionsFinally got a person that works at this Uhaul facility that was polite and efficient. Normally, I would be waiting at least an hour to get helped and then it would take an hour to get into a unit. HOWEVER, I ended up having to pay for a larger unit (which I didn't need) because the unit that I had reserved wasn't actually available. This location often doesn't have a current list of their open storage units. And I was not about to settle for a unit that wasn't on the first floor because there aren't any elevators.
Jennifer F | Premières impressionsGood place and service! 😃
Peggy F | Expérience généraleWhen it became apparent I would not be able to fit everything in the space I had rented the staff was very helpful and found me a larger unit.
Todd R | Premières impressionsShayne Potter truly does an excellent job running things there and went above and beyond. Really helped my moving experience at this uhaul from renting a trailer to storage and packing materials, uhaul was there every step of the way!
STEVEN L | Expérience généraleJason was very helpful and friendly
JOHN M | Premières impressionsStaff was very nice and helpful. The facility was kept exceptionally clean.
JERRY R | Expérience généraleEverybody was very helpful Jason Shane if I ever have to store stuff again I definitely come to that one. The guys were very friendly and helpful. Merci.
LEE B | Expérience généraleThe staff were ALL super friendly and helpful. The entire process of renting and returning at truck was quick and efficient. And I was able to use a storage unit for one FREE month to temporarily store some very heavy and bulky bed frames until I was ready to move them again. This location is my favorite U-Haul station of them all.
ANDRE Y | Expérience généraleThe staff are very knowledgeable and helpful and have a really good customer service attitude.
DIANE H | Premières impressionsWe are still waiting for the GM to reach out, to confirm our credit. We removed our items one week early. We should have a credit of one week put back on the CC.
Shelley E | Expérience généraleYour staff was very kind and helpful, especially to someone who was new to the process. The unit was warm, well lit, and very well maintained. I would highly recommend this U-Haul storage facility to anyone.
therese h | Expérience généraleWas told 24/7 wasn't than was told working on it and than told software wasn't working but they were working on it so all I got was lie after lie new lie to cover up all lies
DENNIS F | Expérience généraleShayne is amazing. We want to say thank you for everything. He was a true blessing.
dyanna m | Expérience généraleThe alarm that goes off inside is horribly annoying. Many times there weren't enough carts or dollys for use. Price was good and the location was convenient for me. Not being able to access my unit later in the evening was a detractor.
Joshua S | Expérience généraleGreat customer service, I believe the associate’s name was Shane, he was fantastic.
MARY W | Premières impressionsI reserved a unit online and the staff member that assisted me when I came in to rent made some errors. I ended up with a unit different than what I had reserved and was far more expensive. The staff member did not inform me of the differences in the unit or the increase in price. When I checked the app after I had already moved all of my belongings into the unit, I saw a price different than what I had reserved in agreed to. Mistakes happen I just wanted to get it worked out. My issue is with the general manager at the facility who handle it very unprofessionally. Was combative and argumentative and I had to call the corporate office several times to get it resolved. It's a convenient well maintained facility. But having a manager who does not know how to handle customer issues and who acts in a very unprofessional and rude manner is not okay. I don't know that I would recommend your facility to a friend knowing that this person is who they may have to deal with. I would not rent a unit or a truck from this facility knowing that this is the person who I would potentially have to deal with. I would choose another you all facility or another brand.
Wendy F | Expérience généraleclean, friendly, available carts and restrooms. good security.
Yadhira L | Premières impressionsLisa and Kevin were very professional and friendly.. can't wait to start using our storage unit.
eduardo u | Premières impressionsNever could get key card to work, over 4 months of storing there, keys replaced almost every time I went. No one was ever able to actually help me get through the sliding door. Ended up always having to follow someone else in. Complained about it EVERY time I went and all the staff would do is replace my key card and send me off. All to fail again. Would never recommend this place even to my worst enemy.
Blake D | Expérience généraleManagement has changed since October 2022 and they are rude, never return calls, and rarely answer their phones. I would not recommend this storage facility to anyone. Stay away and store your stuff with anyone but uhaul.
Angela D | Expérience généraleThis facility has a wait time like no other to get assistance. I don't know why it takes them hours to rent a unit or complete any transaction. And if you call, plan to be on hold for 45 minutes; then you can expect to get a very rude person that threatens to hang up on you.
Jennifer F | Expérience généraleAwaiting Claim # 02890154-2022 to be paid out from the burglary.
Rodney M | Expérience généraleStaff are friendly and efficient even if the systems don't always show the correct information. This location is very convenient and meets our needs.
WILLIAM C | Premières impressionsBecause of the access I was for storage it took me 2 months to get my stuff out of there people should be able to just drive up fill the vehicle up and drive off without any complications but you made it very complicated
Michael S | Expérience généraleI am overall satisfied with my experience with uhaul storage however when it comes to moving out the staff was so rude, i have never been so mistreated there until i moved my unit.
JESSICA W | Expérience généraleThis was a hard move for me and these folks made me laugh when I was crying and took excellent care of me. They really made sure I got the right thing for my scenario. I'm grateful.
Casey H | Premières impressionsThis store needs a new computer system took over an hr to rent a storage locker no fault of personal
DAVID M | Premières impressionsVery convenient!
Roger P | Premières impressionsThe staff was EXCELLENT! Very kind and helpful during a stressful time for us.
therese h | Premières impressionsI've not ever had a more pleasant experience! Staff was extremely helpful, doing what ever they could do to meet my needs and relieve some of the pressure that goes with moving. I'm just so glad that this was the facility I chose because I hit the jackpot! Once again thank you for all you do.... Lisa Z.
Lisa Z | Premières impressionsThere were so many issues with my billing because I had a 10x15 (they were out of when I started there) being split between a 10x10 and a 10x5… it took them approx 6 months before they finally got it corrected in the system. There's no lighting inside the storage units, it gets stuffy and hot in there really easily, and the alarms are harshly loud.
Danelle B | Expérience généraleThe staff was very helpful and friendly. They made it easy to rent the truck and storage unit.
mike M | Expérience généraleLISA was wonderful! Seriously, she was attentive and responsive and super helpful for my super needy last couple weeks of storage. Please Give her a raise!
Katy P | Expérience généraleMy interactions with staff were much less than stellar. There also seemed to be discrepancies between customer service and the storage location. The facility was well-lit and met my needs.
Katie T | Expérience généraleLater access beyond 7:00 p.m. would be ideal.
Wendy F | Premières impressionsCompetent and friendly staff, the place is well managed , I feel my belongings are safe and secure, the building is clean easy and secure in an out access
Thomas M | Premières impressionsUhaul gave us a free month of storage because we rented a long distance one-way truck. This option helped out tremendously as we had a few things that needed a home for a bit before we moved into our new place. The process was easy to get started and the facility was easy to access on multiple occasions. Staff were friendly and prompt. Would use again if needed. Merci.
Rob W | Expérience généraleCall me You are still charging me and you have wrong account
Jim G | Expérience généraleCouldn't even move in, master lock was never removed from my unit for move in. Employees couldn't remove lock, was not informed about bay doors, was charged to extended truck rental til office opens.
sasha w | Premières impressionsService from staff was difficult Calling was an issue > phone calls were answered and then after a very lengthy wait time on hold, calls were diverted to national call center Company policy for prorated rental space might be re-evaluated. I was in the unit two days after the beginning of the new month and there was no wiggle room on rent rebate. Never argued the point, as I was told by the national rep that was company policy. Taking care of all this out of state was very difficult. Renting a return trailer was a major fiasco as well. Having rented from uhaul on multiple occasions, using the online ordering platform, I have never had issues. However, renting a return trailer 5X8 (if memory serves me right) the day before pick up, was notified that my son(who had his stuff in the uhaul storage) would have to drive 5,5 hours to Montrose to pick up the trailer. I thought, and so did the national center, that was pretty outrageous. We were told by the staff, sorry that's the only option, with a very "oh well" attitude. After hours of calls and no help from the facility, we ended up cancelling the rental request and going with another company to make our relocation out of the storage unit. Being in business myself, not a good way to leave a customer. I will now have to think twice before ever using uhaul again. Will likely need to do everything by customer service(knowing that I will likely have to wait on the phone for an extended period of time) because the pit falls that can take place on line can be quite devastating. I hope some of these remakes can help modify your business model and assist those that continue to use your services.
Russ H | Expérience généraleI did have the money to keep my things but I hope it all Blesses others. They tried to work with me and were so very helpful and understanding from day one. Thank you, Ursula
Ursula G | Expérience généraleThe crew was amazing! Every employee we interacted with was super helpful and pleasant! Thank you!!
Jordan S | Expérience généraleThe people that work there at 2727 S. Santa Fe are very nice I like them
Fidelia R | Premières impressionsThere was a new person being trained and didn't have access, and was receiving little help from the others. Very busy area with people using the automatic open doors to come and go in the storage whiteout using access codes. There was also one random person going through trash in one area while in another was an abandoned sofa laying about. Not to mention a mouse/rat trap sitting in my storage unit
Shae B | Premières impressionsWould not have rented a unit here if I hadn't coordinated unloading help with a company already. The garage doors to the loading dock have both not let my vehicle in and also locked it in. The card to make "access easy" never opened the sliding glass door, and the Uhaul workers were unable to help fix the problem on day 1, and on day 2 they were too busy to help me at the moment and that I needed to check with them later. This drastically slowed down the moving process as I either needed to wait and follow another customer in behind them, or use something to prop open the door and be subjected to the loud alarm.
Blake D | Premières impressionsMichelle was very helpful!
JACOB R | Premières impressionsEasy and quick process to get signed up and into a storage unit. Friendly and helpful staff! The unloading garage and supplied carts made it easy to transfer goods from vehicle to unit.
Rob W | Premières impressionsAbsolutely horrible experience. Staff doesn't care. One employee was stealing money and supplies. Was supposed to have access until 10pm but they changed it to office hours without informing me. Absolute joke and was the worst experience I've ever had in my life with a company
Kyle B | Expérience généraleMy key code didn't work at all and the management/staff was in no hurry to help me out. It seemed as though only the manager knew how to do things, which spread her thin on time. When I checked out of the unit (from my one month free rental), I asked for a receipt... never got one and was told I'd get an email (which was not to my liking)... The email never happened either. But I did get text notices saying payment was overdue. I had to straighten that mess out too. Im glad to done with this facility
David S | Expérience généraleExcelente
Griselda G | Expérience généraleStaff very helpful and storage are convenient.
Erin R | Premières impressionsSaid I didn't pay my bill 🔐 me out for over a month after I took in the paperwork and showed them that I had payed
michael h | Expérience généraleThe lady that helped me was the perfect person to help. She was knowledgeable, helpful very quick. I would consider her as an important asset to the U-Haul company.
Steve s | Expérience généraleExcellent services .
Griselda G | Premières impressionsAll was good except being on a second floor level, which made it more difficult to move property up or down, especially large objects.
Gloria G | Expérience généraleI had my items stored there for 8days but but regardless l had to pay for 1 month. My REAL move out date was 6/18 NOT the LIE UHAUL has listed here of 7/3.
Tonya M | Expérience généraleMy reservation was set for 10am I didn't get my rental truck til 11. Got double charged on my card. There was no more floor storages and had no choice to get a 2nd floor. Probably wouldn't be so bad if there was an elevator instead of 14 steps to haul stuff up too. I personally wouldn't get a storage unit here again or recommend it to others.
Michael M | Premières impressionsExcellent service à la clientèle.
Paul R | Premières impressionsI tried to open my storage room that I had for over 3 years. There was a lock on my door that had a U-Haul paper tag on it. I went to the office and asked for the lock to be removed. My rent was fully paid on time. Within minutes an employee behind the counter informed me that I couldn't come in there and be discourteous and that I had to leave. I was not being discourteous, I just wanted them to remove their lock. The employee who accused me of being discourteous within seconds was threatening me, verbally abusing me and told me that that he could move my belongings out of my storage unit within 24 hours. He identified himself as the new general manager. Three days later I had my storage unit emptied of my belongings after a different employee insisted that the computer said I had the wrong kind of lock. When she finally accompanied me to my unit, she saw that I had the correct type of lock and she removed the U-Haul lock. I will never use U-Haul again!!!
JERRY S | Expérience généraleI showed up a little frazzled and the staff was so helpful and kind, way beyond my expectations. They worked with me to ensure I was so well taken care of. Thank you all so much, truly
Kim M | Premières impressionsAlex was super helpful, patient & friendly
laurel p | Premières impressionsThe lady who helped me was very helpful to satisfy the customer she was awesome
george k | Premières impressionsWould recommend this Uhaul location to anyone! Great staff and property. Thank you for all you do!
BROOKLYN G | Expérience généraleEverything was wonderful and everyone was so kind and helpful. I really appreciated the security of the building and it made it much more comfortable for my children and I to go to our unit whenever we needed to. The only thing that was a bummer was that the after hours access did not seem to work for us. A couple times we went and we couldn't get in. But other than that it was great! Thank you!
sarah f | Expérience généraleStaff at this location are terrible
Robin M | Expérience généraleVery helpful and nice staff. Way to go u haul!
richard b | Expérience généraleA lock was placed on my storage unit and I was told "come in anytime and we can take the lock off". So Sunday I came in to get it removed and supposedly no one was able to remove it since they didn't know were the key was. Well, I called in on Monday informing them that I wouldn't be able to make it that day can they remove the lock. The women I spoke with put me on hold and Alexis had answered. I spoke with her about the situation and she said her staff was able to unlock it since they have access to the key and didn't know why someone did do so. Now, I did get angry and frustrated and took it out on Alexis which i am sorry, but for future reference when someone goes to the unit and needs it unlocked everyone should be able to do so. No reason to have 4 people and nobody able to unlock a lock
Alex M | Expérience généraleI went for a truck and one month storage was a good idea. Now I'm thinking get a bigger one
Daniel C | Expérience généraleA great experience!
Dave C | Premières impressionsDrastic reduction in access hours with zero notification and no return-to-normal access hours plan/date provided. I will never do business with UHAUL again.
Samuel I | Expérience généraleExtremely helpful staff & phenomenal customer service!
Sean B | Premières impressionsMarcus was Very knowledgeable and helpful. Made the experience all the better.
William P | Premières impressionsI wish it was open later
Anastasiya Z | Expérience généraleManager helped me resolve issues of closing contract on my storage unit.
HELEN F | Expérience généraleFriendly and professional service. We appreciate the help we received from this location they are great.
BROOKLYN G | Premières impressionsMove in was delayed because Uhaul could not locate keys to the available move-in units. This was a big inconvenience for us to wait to unload our trailer when we arrived after a long, tiring drive that day. We were not able to start moving into the unit until after they found the keys and then we were forced to return the trailer by ourselves after the office had closed and the staff had gone home. This resulted in an extra day charge for the trailer rental which we have disputed because they agreed to waive that extension fee due to this key problem that they were responsible for fixing.
Janet J | Premières impressionsTwo item, no lights in each unit and it's very dark. No elevator to the second level so we couldn't get a unit with a larger door to move in larger items.
Jonathan S | Premières impressionsThe lock was supposed to be provided for free for the storage but the staff told me they do not provide locks. Property insurance is supposed to be included but the staff told it does not. The price is only for storage. This is again confusing because in my reservation it was included.
Anton N | Premières impressionsI contacted the staffs over 5-6 times to cancel my storage unit. The Eaglewood store NEVER gotten back to me and still wanted to charge me for the storage unit. I called numbers of time and finally got that cancelled. The executive assistant who assisted me was not friendly!!! and trying to accuse me on lying about "I have already moved out my storage unit before taking a look at it"! but it turned out to be empty since a month ago! POOR service!!!
Hiu Y | Expérience généraleGreat facility and awesome and helpful staff.
Liset A | Expérience généraleI had a tough situation but this facility helped me out more than I can express. The world needs more people like this team. Thank you so much for all your help.
MISTY M | Premières impressionsGreat storage experience..
Royce E | Expérience généraleI never received a final optic my receipt
Charles M | Premières impressionsI would definitely recommend this location to a friend!!!
MICHELLE D | Premières impressionsEvery time I removed my lock from the storage unit an alarm went off. I assumed that if someone was really concerned about that they would show up. Nope. It took 2 trips to get all of the stuff out of the unit. On the last load, I went into the office to cancel my rental. After waiting in a line that didn't move for over 30 minutes I decided to check and see if I could cancel online. Which I could. So I went back to the unit and took the requested pictures and submitted them. I also canceled my monthly auto payment (so glad I thought to do that). I then started getting emails and bills in the mail telling me that I was past due for my rental and that liens were going to be put in place. I emailed the location and got a response that it was an error and I wouldn't receive any more bills. Wrong again. The bills kept coming. I kept sending emails. When I tried to call the location to speak to someone I ended up hanging up after being on hold for 45 minutes.
Jennifer F | Expérience généraleSafe place but layout is terrible….staff is great
JOHN L | Premières impressionsEverything was fine until I realized the uhaul place hadn't checked my unit when I tried to close out. They were going to charge me for another month by mistake but other than that, once I brought it to their attention, everything went very smoothly!
JULIESA M | Expérience généraleThe staff was soo amazing and super helpful. Especially since the site said my reservation was canceled. I wish I was better with names and remembered the names of the two awesome woman who helped me!!!
TESSA R | Premières impressionsVery pleased! I’ve had bad experiences w uhaul, different location, but this experience was great!
Michael K | Premières impressionsThe corporate office is super unhelpful, unclear, and rude. Would not work with anything but a local office.
kasey f | Expérience généraleShould have enough trailers available
Daniel H | Déménagement en ligneNo problems moving in or moving out. Storage space was clean
ALEXANDER C | Expérience généraleExcellent staff ask questions that were fully answered even took the time to walk with me to see the unit very nice experience thank you you all
Laura I | Premières impressionsVery professional staff,
Kimberly R | Expérience généraleThe uhaul team at the 2727 location is awesome. They do a great job! Went well beyond what was needed to assist me and my storage needs.
Matthew G | Expérience généraleI canceled my unit before I moved in to unit . I asked for a refund of the 10 95 for renters insurance. . And the lady there said she took care of it for me . But online it looks like she just backdated it to 8/29 and then put move out date as 9/1 , which caused my refund of 10,95 to be gone and a balance of 0.00 . This is incorrect. Please call me at 720-603-5867 asap . Merci
Walter L | Déménagement en ligneI emailed the gm for a refund and haven't heard back as of yet. This was after the computer system messed up my access and made my rental irrelevant.
Nathan G | Déménagement en ligneThe front desk was so helpful! Our original unit size was not available so they worked with us to get the situation fix. They were so helpful!!
Michelle G | Premières impressionsCharles was awsome you have a great employee in him. He was the reason it was a great experiance Thank you
TROY S | Premières impressionsThe girl who checked me in was amazing
Amber D | Premières impressionsWe were renting a truck online and didn't know you could reserve storage on the same transaction. This made it extremely simple! when we arrived to the facility we weren't sure from the looks of the outside that it was going to work and then upon checking in realized we didn't reserve what we wanted (we thought we were reserving a 10x10 on the main floor but it was on the 3rd) and the unit we wanted wasn't actually available. We were going to try a different location but the man who helped us went above and beyond to help and accommodate us. He was very nice, explained things well, helped with the locks, and his customer service was a huge reason we didn't move on to the next location. we were able to find a smaller unit on the main floor that still worked out and the experience was the best part of moving day! Merci.
Jessica M | Premières impressionsReally nice looking storage facility.
David W | Expérience généraleSpent too many hours trying to check out.
NANCY S | Expérience généraleExtremely happy with how clean the facility is! Huge shout out to the custodial staff!!
Steven S | Expérience généraleThe manage Charles was amazing. He followed through on our requests and kept us updated. We're so appreciative of him and his staff.
Sierra G | Expérience généraleComputers were extremely slow. Was up there 2 hours longer than i should've been
taylor g | Premières impressionsRyan was super helpful, very informative, and walked me through the steps/procedures throuroughly. Great customer service!!!!
Craig H | Premières impressionsOverall great experience
Claude S | Premières impressionsEveryone that worked there was so busy they couldn't help very well when we needed it. That said, they were all nice and efficient.
Doris S | Premières impressionsThe online process did not grant the free month. Everything else was a good experience.
Lalaine T | Déménagement en ligneOn the Sunday we moved out we were the first storage customer into the facility and the smell coming from the restroom was horrible. The trash and mess was absolutely gross. I notified two different employees and one saw the mess and we made a comment that a homeless person probably spent the night in there. I sprayed an entire can of Disinfectant to kill the smell. When we came back around 3pm the restroom was still not cleaned and other storage customers were commenting and taking pictures and posting it on Facebook. The person who checked me in was absolutely polite and professional, a great employee. The rest on the facility was clean and well lit.
Robert S | Expérience généraleThis is by far the best storage facility experience I've had. Only issues I'd raise would be the parking lot was consistently hard to navigate, though I think that's noone's fault due to the place always being super busy and I think one would argue understaffed. All of my staff interactions were pleasant and they went above and beyond usually.
Byron L | Expérience généraleA+ Management was able to help me and take care of my storage needs. They were very accommodating and the facility was always clean and accessible.
Jonathan J | Expérience généraleNo customer service. If you have a problem you are on your own. Call them and you will sit in hold for ever. I will never use uhaul ever.
Pete P | Expérience généraleCharles was very very helpful!
Sierra G | Premières impressionsI had booked the storage 3 months in advance and still when I arrived at the location I was told they didn't have availability for the size I was looking. I had to manage another booking with 2 different sizes and pay $80 more than what I initially was quoted. This is a ridiculous way of confirming there is storage available when the storage was not available
Nigam P | Premières impressionsAccess code didn't work, no doors were open other than a bay door that was left wide open and an emergency exit door that didn't shut all the way. Found my way in through those only to set off the alarm on my unit when I opened it up because I couldn't disarm it.
Justin H | Déménagement en ligneHad very difficult time competing the move out process. Everything was out of unit by June 2. Continued receiving charges for two cycles, even after completing walkthrough of unit with uhaul employee. He forgot to close out and complete the move out. I returned to the store after receiving the first unexpected charge, same employee said he forgot to complete the move out but would be doing it that day and refund the transaction. After not receiving a refund, I was charged again. Called the uhaul phone number and had to be placed on hold for nearly 40-minutes only to be told that since they can't confirm the storage unit had been cleared out, there was nothing they could do except put in a complaint. He couldn't give me a direct number to the store or manager. I had to go throw Uhauls Twitter Direct Messages where they were able to give me the direct line to the general manager (Phil). Phil answered the phone, he was helpful and immediately able to complete the move out and initiate a refund for the two cycles. Wasted a number of hours and work interruptions trying to get what should have been a very simple thing taken care of. Would have thought I would've been offered something beyond the $210 refund that was owed to me for all the effort and hoops I had to jump through. Likely won't be using uhaul again for storage.
Bobby M | Expérience généraleIt took nearly 2 hours to get me into a unit. First my reservation couldn't be found. Then they didn't know exactly what units they had available. Then they tried to put me in a second-floor unit, when I had reserved a ground floor (there isn't an elevator). Then they couldn't find the mast key to open their own lock on the until to let me in. Finally, they just cut the lock off.
Jennifer F | Premières impressionsStaff the evening we were loading was unprofessional.
Lonny S | Expérience généraleI like the security system. It’s next level.
DAVID G | Premières impressionsMy only problem is that my key card isn’t working, but staff has been great even though they’re crazy busy.
Sara B | Premières impressionsTube una experiencia muy me robaron. Y. Y perdí muchas cosas de valor y. Ehhienta de trabajo. De alto valor y. Y me dieron un trato muy mal. La Aseguranza y no tecupere nada. Porq no me quisieron pagar
fransisca o | Expérience généraleFriendly and professional service.
JESSICA F | Premières impressionsThe night I needed to pack out I had no access. I had already been assured that it would be open and available until 10. At 8:15 my access was denied. I had paid someone to come help me move out and they were not available the next morning when I had to pack out by myself. Every time I went in to do a transaction in the office there was a line of people. Get more staff.
Todd M | Expérience généraleBecky was very friendly and helpful!
andre g | Expérience généraleThe only reason I gave this rating is because it was very difficult to reach the staff by phone.
Andrea A | Premières impressionsVery pleasant staff. HUGE issue, I stopped into the location prior to setting up storage to see if it was what we needed. Looked at unit display for a 10 x 15. Had a garage door as display. Great. When we had a loaded truck with several trip to come. We were told that it would be a 10 x10 and an 10 x5 next to it. That would not work for what we have to store. Then it took a long time to find a 10 x 15 unit.. went to unit and that would not work because of small doors and we would not be able to get items into unit. Tried several to review. Then found out that was is display and what you have are totally different. BAIT AND SWITCH. The only place for garage doors is second floor . No elevator. That can't work, it is very heave what we are storing. Then GM called uhal down the road and asked if they had 10 x15 and they have outside entrance. OK but perferr instide. Went to the other location, and the cost was $40 more a month for non climate control. Was under the gun and had to do that. So not really pleased with UHaul. The Santa Fe location had insulation ripped on ceiling, asked to have fixed before loading unit. Did but will have to do it again as they only had duck tape. Then noticed after almost totally loaded that there are whole to the outside on bottom of wall, asked to have filled so pest (mice and rats) don't get in. The person at the desk doesn't really work the front desk. Rep at lunch left message at desk asking erh to call. Have yet to hear back a week later. HAve tried to call back goes to customer service and hours on the phone. This had been a horrible experience and VERY disappointed. The staff is very nice though. Now kinda stuck as we don't have the time and manpower to make another move to a place that actually. IT is so WRONG that you do the bait and switch
Sherry M | Expérience généraleI was lied to about a promotion and given wrong information about having my first month free for a storage unit. The staff was not friendly and had no sense of urgency. I will not be returning to U-Haul as a customer.
alex p | Premières impressionsThe national computer system went down and created a disastrous situation for us - we nearly had to give our business to someone else. But Ryan Hammack patiently overcame incredible adversity to ensure we were taken care of. If not for Ryan, I would have never used Uhaul again. Because of Ryan, I have new respect for Uhaul. I have been in customer service for decades and his kind of commitment is rare. Well done...
Christopher C | Premières impressionsI haven't been able to access the building or move in. I have tried 3 times and reached out to management twice with no response.
Ashton H | Déménagement en ligneVery friendly staff.
Bradley E | Expérience généraleEveryone was so helpful and kind. Everything is so clean. Thank you. Keep up the hard work to be the best place around.
MARY M | Premières impressionsAMAZING SERVICE!
ALEXA K | Premières impressionsStaff is incredibly friendly and the facilities are remarkably clean. The team there does a fantastic job.
MARC T | Premières impressionsWhen I first got my storage it was 24 hrs but that changed it to 7PM This will not work in my schedule
DENNIS M | Expérience généraleI rented both truck and storage to pick my stuff and put it in the storage but the access card wasn't active during the access hours so I had to return the truck with my stuff in it because I don't have space for them ,that's why I rented a storage .Second thing, I waited more than 30 minutes on hold to speak with a customer service representative and no one answered. It was very disappointed experience.
Saad A | Premières impressionsThank you for your efficiency. I will definitely recommend this place.
Angelica s | Expérience généraleMove in was good but since, I’m not able to mange my accounts online.
Rick W | Premières impressionsBentley
Dean R | Expérience généraleWhen I came in to get my lock, I had already completed the online reservation amd the gentleman helping me couldnt locate me even with the resv #. The whole process took way longer than expected and when it came time to get into my unit, the key card wouldnt work. I went back in to the office the office to get help amd wouldnt you know it, they could t find me yet again amd had to go through tbe whole process again.
Angela L | Déménagement en ligneOne of the best experience I've had with how busy they've been and a great and very secure location. Fantastic staff as well.
Saysana I | Expérience généraleOnly thing that could use improvement is the phone support. When I call you guys, I could almost never get to anyone. It's like I was getting kicked over to a support center that always had wait times of >20 mins. So annoying.
Christopher M | Expérience généralesolo un enpliado mujer se porto mal
Odilon R | Expérience généraleWell done!!
john o | Premières impressionsYou guys are dirty thieves who can't even run a uhaul facility. Learn to do your mindless jobs.
Harold B | Expérience généraleOverall I was very pleased with my storage at U Haul. I only had to leave when access to the location was limited to a scan card. Being only able to enter the site with the scan card limited me to access only when I was in my truck, when i needed to get in and was in a different vehicle I could not. I shared this with the staff when the change was made but no other options were available.
John S | Expérience généraleAll the staff there was very friendly and very professional.
EDUARDO V | Premières impressionsVery good thanks
John O | Expérience généraleI wish there were larger units, I have had to rent from other facilities for adequate space for my needs
Lisa K | Premières impressionsThis was an amazing end of my trip. The front desk lady was very helpful in switching the unit I had reserved online to a ground floor unit right by the entrance! She gave us a very helpful tour and all the info we needed. After we unloaded we easily checked in our trailer with Austin who was very helpful! All around awesome experience to end our trip with!
Natalie B | Premières impressionsRyan and his team are ALWAYS ready to assist and accommodate. We'll run facility! Congrats
GERALD H | Expérience généraleEven though this place is very busy on the weekends, the staff of three worked together to help everyone!
RONALD P | Premières impressionsThe staff was pleasant and very helpful answering all my questions. Thanks for great service!
Francis S | Expérience généraleI did NOT move out. Your system totally messed up and listed me as a move out and then split up my storage units. This still has NOT been resolved!
Leigh L | Expérience généraleLong line when entered...no trash cans for simple trash...dont like how you have a bunch of doors and halls to go down for your unit, would like to be able to drive up to it...also understanding its climate control....
Elizabeth A | Premières impressionsThe only impediment to the process I faced was a delay encountered when I was to unload my UBox and move it into storage. The UBox could not be accessed by the forklift while a semi was being unloaded. In hindsight I should have scheduled a definite time for the UBox to be moved. Otherwise the whole experience has been positive.
Charles T | Premières impressionsI moved to CO from out of state and UHAUL packed up my belongings into containers and brought them to the UHAUL center in CO where I rented a storage unit for nearly a year. The cost was a third of the price other companies charge. The entire experience was pleasant, professional, and timely. I'm so happy I hired UHAUL to move my household to another State.
Rosemary N | Expérience généraleVery clean. Helpful & positive staff.
Beau C | Premières impressionsI moved out feb 27. Not sure why this says 4/1.
Michael R | Expérience généraleJanelle is amazing and knows her stuff...we dealt with 2 men who were not as knowledgeable. She is just great and knows her job well.....very helpful.
Mary K | Premières impressionsHandy storage unit, can be accessed at all times. They have furniture carts you can use to move your stuff as well.
Kendall A | Expérience généraleWhen I returned the truck the new manager Steve Was rude and smelled like he had been drinking Alcohol the night before
Josue B | Expérience généraleNever again i
VENUS W | Expérience généraleThe staff needs to be more helpful.
Mary e | Expérience généraleThe experience exceeded my expectations!!
Michael Y | Expérience généraleScrewed up my pricing, as well as move out date when I made it very clear when I was moving out 2 weeks prior. Awful service. Wouldn't ever use this facility again
Michael B | Expérience généraleThanks
Ronald C | Expérience généraleGreat manager
vic s | Premières impressionsI have a poor review as the manager Nicole as decline my right to 24 hr access and i was told to have that i would have to be a business owner an told there nobody above her to talk to
kristpher b | Premières impressionsI was very happy with our experience at this facility. Cole was excellent to work with and does a great job running the facility. I would recommend using this facility for storage or truck rental.
James G | Expérience généraleThe staff are friendly and do everything possible to be helpful 💕
Rosemary N | Premières impressionsGreat job.
Edna B | Expérience généraleNicole was very helpful
Anna D | Expérience généraleGreat service! We showed up to arrange to get our Uboxes and they were able to get us set up right away, even got us a storage unit immediately. They were very helpful through the whole process!
Kendall A | Premières impressionsnice job
Don C | Premières impressionsZachary was excellent, give him a raise immediately! Some of the very best customer service I've ever received. -Wolfgang Weber
Wolfgang W | Premières impressionsThe facility is very clean and provided great customer service. Cole is the Storage Manager at this facility, she was very helpful and accommodating. The facility has very good security too.
James G | Premières impressionsStaff was helpful getting setup with storage and showed us around the facility to insure knew where everything was
Bryan K | Premières impressionsService is extremely slow although their are plenty of employees hanging out!
Kirk F | Premières impressionsThey are addressing the security issues with the homeless people in the area and getting things working. The employees are great, nice friendly and I would do business with them again.
Jamie C | Expérience généraleI would gladly recommend this facility to my friends. I recently had a bad experience with another location. I have found this location to be friendly and the employees go above and beyond to help yo
rebecca b | Premières impressionsThe staff and facility are outstanding!!
JOHN C | Expérience généraleNext time do not forget to close my storage when i leave.
said y | Expérience généraleThese comments are about Uhaul as a company: NOT CUSTOMERCENTRICK Comment from Uhaul employee: "We don't run a shuttle service." All my things in storage at one place & I had to go somewhere for truck
Patrick S | Expérience généraleWe used our storage to the fullest extent. We paid extra for 24hr access had a couple of issue the last week and hit blamed for something we did not do. We got evicted and given a dead line that was..
jim h | Expérience généraleFrom renting a truck to a storage unit you guys rocked it. Very well organized many of people behind me and you made my experience fast and very pleasant thank you again all of you at U-Haul!
Steve D | Premières impressionsThe individuals at the desks were v helpful but the people helping with trailers and u boxes did not know many answers but would say they did- saying "I'm sure its fine" is not a good answer.
Vanessa Z | Expérience généraleI didn't visit the facility but Jennifer was great...very helpful and friendly. Ubox was delivered and picked up on time.
Nancy T | Expérience généraleI actually don't know the answers to these, since my box was delivered to me and I didn't go to the facility itself, but the first person who called me said he was going to call me back and didn't
James H | Expérience généraleThe delivery person Jennifer was outstanding.
Brenda B | Expérience généraleGreat service and a great driving experience as well!
Ronald C | Premières impressionsVery careful with moving, very courteous
Jade L | Premières impressionsVery friendly and helpful staff, good customer service, clean facility.
casey a | Expérience généraleprocess went smoothly from drop in Chicago to pick up in Colorado
DIANE A | Expérience généraleEverything went as smoothly as it could.
alan f | Premières impressionsReceived excellent customer service from Jeremy Wiese, who impressed me with his knowledge and courtesy. Also, the setup of the storage facility is excellent.
Robert L | Premières impressionsI did not visit this location, but had an extremely hard time getting help regarding a billing issue. My calls were not returned in a timely manner and staff was willing to help.
ANGELINA R | Expérience généraleThe young man that helped me, I think it was Kyle, was excellent. He worked efficiently and answered my questions. Super friendly, great employee.
John F | Premières impressionsThw UHaul dispatchers were especially helpful and flexible. Great folk to connect with!
judith g | Expérience généraleThe public bathroom needed to be cleaned, but other than that the staff was friendly and the place was good.
Tasha H | Expérience généraleThe team was responsive to my needs and got me going once I came in.
Steven W | Premières impressionsJeremy need to be replace I spent 25 k over the last year with your company. I would still be a customer.the other employees are great phones are never answered and it seams like employees are working
VINCE K | Expérience généraleCharlie did a good job helping me get a storage room even though it was his first rental. The process went too slowly because this location is busy and understaffed. Tyler helped when not busy.
Pam H | Premières impressionsNo one on the staff could effectively use the computer. It took forever to pull up my information and errors were made every time. Please train your staff!
Laurel B | Expérience généraleThe staff was seriously incredible. Moving is stressful. They made things easy
Cody N | Expérience généraleThe free 1-month storage with one-way truck rental was a huge benefit for me and my family. Thank you for helping to make my move a lot more convenient and with some $$$ savings!
JOHN C | Expérience généraleGood job.
Marie B | Expérience généraleThe General Manager Alexander was extremely professional and accommodating in meeting my storage needs. The facility was extremely clean and well maintained. I would recommend this Englewood storage
Johnny R | Expérience généraleStaff was consistently rude, unhelpful & condescending. We would not recommend this place to anyone for that reason. The rest of the facility was great.
Lance M | Expérience généraleI think your new online system is slowing down your excellent staff. Every time I needed to access it move my storage box, your Staff were very helpful but the computer caused problems
William M | Expérience généraleThe GM was extremely helpful when I returned my U-box. I was dropping off the box before the location opened and he arrived early. He went out of his way to help me take the trailer off the hitch.
Timothy D | Expérience généraleEmployees didn't listen, seemed to not know what they were doing. I waited over 45 minutes past my appt time to retrieve my boxes.
Anna F | Expérience généraleEasy way to move.
tom h | Expérience généraleStaff did a good job.
Richard S | Expérience généraleI would like to thank Mr Xander Marshall, for his professional services, his friendliness, and his great attitude towards pp who came in contact With him. He is a great asset to the company. Thx
packy k | Expérience généraleThis was the most disorganized group I've ever worked with and I move frequently. I didn't get any clear answers on when I would receive my Ubox until I demanded the most senior person contact me.
cynthia g | Expérience généraleWe received excellent service. They were careful to make sure we understood all of our options and that all was as we needed. Highly recommend this location!!
Heather D | RéservationBoth men we worked with were wonderful. They made sure everything was i order for us.
Heather D | RéservationAlready responded....
Mitchell W | RéservationGood service
dylan c | Expérience généraleI did not go to the actual store. But my Uboxes were well taken care of
Robert l | Expérience généraleGood value
Gilbert G | Expérience généraleThe staff was not very helpful when we had issues with delivery schedule, they were in fact rude, they just kept saying "There's nothing we can do"!!!
CHRISTOPHER S | Expérience généraleThe manager Xander is awesome! Very helpful and always makes my experience great when I have any issues or concerns.
Kellie R | Expérience généraleThe manager, Xander was wonderful. He was so very helpful. He went above and beyond to get our Containers delivered by driving them himself. Excellent!
Jeanne A | Expérience généraleThis is a wonderful service.
Julie B | Expérience généraleThanks for helping me since 2015...the lites were not on in the ceiling in my unit1237..great place to park your stuff .hugs to all..have a great day
SHERLEEN L | Expérience généraleBeen a customer for years and will continue to do so. Merci.
Beverly C | Expérience généraleYour service is great. My only regret is the price of mileage. Just getting to and from storage one time doubles the cost. Discouraging for me.
Jennifer S | RéservationFantastic service
John E | RéservationGood job
pedro f | Expérience généraleCharged account for additional month and listed wrong move out date. Horrible office staff gives customers the run-around. Mistakes not corrected. Calls not returned. I will report to BBB.
VALERIE O | Expérience généraleI have NEVER been in this location. I have however used U-Haul and have filled out this questionaire for recent services. You had 3 days to call me re: my bad experience and you never did :(
Scott P | Expérience généraleMoving with the pods is so very very easy Thanks Uhaul!
catherine w | Expérience généraleThis was the worst service experience I have ever had. The facility was unaware where my Ubox was, multiple times they were unable to help me & once delivered it was bolted shut & unable to be opened
Megan R | Expérience généraleI brought my loaded U haul into the Englewood facility on Sunday 10/7/18. I was helped right away by a young woman who hooked me up with the storage locker, but it took three tries. Nice facility.
Gerardine R | RéservationThey franchise was great but the ubox experiences were horrible. Pods dropped off a day late, pods picked up two days early after confirming pick up date with Uhaul management.
Jeffry S | Expérience généraleGentleman that checked me out was amazing. Who ever closes at night treats customers poorly!
Anna P | Expérience généraleNothing to find fault with. Easy access, helpful staff, and clean facilities.
Leslie A | Expérience généraleStaff was very rude and lazy. I saw employees standing at the door talking while there was a line of customers being completely ignored. Staff was just very rude and blunt, lacking customer service.
Isabella Y | Expérience généraleThe UHaul computers and computer system are awful. Computers freeze frequently, and had some scheduling issues because changes to delivery schedule did not get from facility to delivery accurately.
Meredith R | Expérience généraleGreat facility and staff was always so helpful.
Loralei M | Expérience généraleThe employees were very helpful and kind. Thank you!!!! p.s. The storage units are very clean. I'd recommend them.
Beverly C | RéservationUsed this facility for 2 yeas and never had any issue,sometimes the staff is so busy with needing to move trucks and all that, you may be waiting for a bit if there is one person working.
Richard G | Expérience généraleworst experience from the first day.
selena A | Expérience généraleEveryone at the Englewood Uhaul was amazing! Chris and Zander were so helpful. They treat people like people. The personal care with which I was treated was remarkable. I would highly recommend them!
DHEEPA S | Expérience généraleThe delivery of my storage pod was great. Everything arrived ok. But I won't use U-Haul again. The pod arrived pretty bruised on the outside. Thankfully nothing inside was damaged. POD next time
Michelle B | Expérience généraleFound the padlock on my u-box broken (no face)
Jesse A | Expérience généraleI have tried multiple times to contact this facility with no response. I would never use u haul again, and I would definitely not recommend to my friends.
LINDSEY J | Expérience généraleThe staff here was super helpful, especially since the online system didn't take my reservation correctly. Everyone was super friendly and quickly helped me get my Ubox out of storage.
Jacqueline R | Expérience généraleThe worst company I have ever dealt with in my entire life!!! From start to finish U haul has screwed up. I have written complaints and made numerous phone calls. I am now contacting my lawyer
Debra T | Expérience généraleThere was confusion on which U-Boxes boxes to be shipped were in our order. Contacted main office which was in contact with you. Never were informed if order was corrected before shipment.
Laurie S | Expérience généraleANN YU was the most helpful person I've come in contact with at uhaul. My box was going to be 6 days late but Ann helped me get it delivered after the 3rd day. Very patient and understanding
Casey H | Expérience généraleStaff was helpful, available, calm, and professional.
sandi m | Expérience généraleI made a reservation and they changed my time. They were very unhelpful and did not return my calls.
Kelly F | Expérience généraleThe service was excellent! Thanks, Pat Edwards
Pat E | RéservationReally friendly staff and great experience! There was quite a bit of confusion over the phone during this moving process, but when I finally talked to the actual location, they worked it out.
Caitlin M | Expérience généraleExcellent customer service
kiara r | Expérience généraleHelpful staff
nelle c | Expérience généraleVery organized place. The staff was very courteous
michael h | Expérience généraleA huge shout out to the store Manager, a great fellow who really puts the customer first. Extremely hardworking and patient with all of the situations. Would definitely recommend this location!
Jagadeesh M | Expérience généraleGood place
chance c | Expérience généraleMy UBox was not ready after I booked online, emailed confirmation, and called 30 minutes prior. I have to entirely reschedule my move because of this. Highly inconvenient and frustrating!
Heidi S | Expérience généraleFirst utilization of Ubox. Seemless! Thx much
walter m | Expérience généraleNeed to fix your Ubox process. Online process and you also need to train your employees on the Uboxes. Price is great, process is horrible!
CHRIS A | Expérience généraleI didnt like the hours i could access storage and to get the 24 hour access you had to pay more. All employees were very helpful though.
Ambrea M | Expérience généralei was impressed with the courtesy and professionalism of your staff especially Isiah and his willingness to accommodate me.
Pat R | Expérience généraleNone needed. They were great.
Brian W | Expérience généralePrimary issue was cust service.They double booked me on my delivery date and forced me to re-schedule, boxes were delivered with bolts that needed removal, I had duplicate charges that need refunding
Bret H | Expérience généralegreat experience here. The staff was very helpful.
Robert B | Expérience généraleDelivery driver was great. Pod delivery date was missed with no offer of $50 a day credit received back. I had to call to verify it was coming no call in advance of the delayed dates. D- Experience
Blake S | Expérience généraleIt took about half hour waiting on the phone to get help.
john s | Expérience généraleGreat experience!
Penelope S | Expérience généraleOnly had Uboxes delivered but service was fantastic!
Adam W | Expérience généraleThis facility turned what was starting to be a frustrating horrific UBox experience into an easy & satisfying end result
DIANE B | Expérience généraleVery convenient location for me. Always clean. Like the recycle/reuse area. Staff always friendly & helpful. Merci.
Noelle B | Expérience généraleI used a pod for storing furniture while we sold our house the delivery and pick-up were no hassle at all. The young woman that delivered the pod was very friendly and professional.
Kaye S | Expérience généraleThe owner of this facility and Isaiah were very friendly however, my experience with Moving Help was absolutely awful.
Brianna b | Expérience généraleIsaiah was very knowledgeable, courteous and prompt. He has it together and realized the value of customer service! What a high performer you have there.
Christopher L | Expérience générale