Customer Reviews for U-Haul Moving & Storage of Prince George

69 évaluations

7087 Bear Rd   Prince George, BC V2N5N7

(236) 383-2009

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(236) 383-2009

7087 Bear Rd
Prince George, BC V2N5N7

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Fabulous location, staff and facility. Best experience I've ever had. The equipment was flawless and the staff was super polite, knowledgeable and helpful. The facility was super clean, orderly and frankly was the best rental equipment facility I've ever experienced.

MICHAEL H 
Évaluation :
5

Not much. The lady i dealt with was thuro, complete and full of information to my questions. Only area i had trouble with was the "customer" picture area during pick up. The program wouldnt take pictures .... otherwise, overall experience was awesome, thank you.

ROBERT B 
Évaluation :
5

Very nice facility & well run.

MIKE S  |  Expérience générale 
Évaluation :
5

Facilities are clean, lots of room to pack your belongings into. Good height to stack high with lighter things. Easy access, temperature control is great! Moving carts are readily available and you can back your vehicle inside to unload your belongings and again to move them. Very impressed and definitely would use again. Highly recommend. Staff are very helpful. Security is excellent! Hours are great. Happy moving  Cheers

TERESA W  |  Expérience générale 
Évaluation :
5

Very quick and efficient service. Out of there in a matter of minutes!

NICOLAAS S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAVANAN J 
Évaluation :
3

Staff were friendly and helpful. The only problems were an electrical issue with the code that will be have to be fixed at a later date as well as the light in our unit was burnt out.

kyra T  |  Premières impressions 
Évaluation :
1

U-Haul always messes up reservations. I've used their trucks twice now in the last year and both times were a nightmare. Never will use them again! Beware…

Tracy D 
Évaluation :
5

Excellent new facility great storage location

THOMAS J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER R 
Évaluation :
5

Amazing staff! Beautiful new building.

MATTHEW W 
Évaluation :
5

The staff was very courteous and knowledgeable. The facility was very clean and organized. The pickup and drop off was quick and easy. This is definitely my new favourite UHaul location in my area!

STEVE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A 
Évaluation :
2

I had to go to a different location to get the truck. The truck had previous mechanical problems that were to be fixed but once truck was loaded and on my way engine warning light came on with the same warning code from previous renter. I took it back to dealer and had to transfer the load to another truck.The people at the U-Haul store accommodated me with another truck but I feel I wasn't compensated enough for all the trouble. The other truck was very good . If it wasn't for the issues with the first truck I was very satisfied with U-Haul

BRIAN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADELINE P 
Évaluation :
4

A little slow at the front , need more staff however everyone was lovely, realize it is new . Will definitely use again if needed.

Jennifer D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L  |  Expérience générale 
Évaluation :
3

Took awhile to obtain service, suggest more personnel at front desk

Bryan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL C 
Évaluation :
5

Super knowledgeable, friendly and helpful staff. I would recommend this site to anyone needing a Uhaul in PG.

MARGARET D 
Évaluation :
1

This facility is another example of a well built, yet very poorly operated business. This won't last in PG, unless it's corrected. The lady working the counter is incredibly rude, unprofessional, and simply awful to deal with. Even the glares in the parking lot are terrible. The layout of the equipment in the parking lot needs to be reconsidered. People with trailers need space to navigate in and out of the bay doors. Parking equipment straight across impedes the ability to do so. Inside the bay doors, you still need to go outside, and back in with your load, if all the bays are busy. There's not enough room to walk around others who are loading. To access the bay doors, you pull in and they open, no code. To access the man door it's a code EVERY time. Super frustrating! Not convenient if you're loading outside or having to go outside to then go into the bay doors. Security…..hmmm. You advertise that the units are alarmed, which they are, but if the alarm rings and nobody checks, then it's useless. Lastly it states below; Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback. Nobody wants to suffer the wrath of your front desk lady! I value my life, so I'll leave resolution to the management. Good luck! We won't be back.

Kimberly K  |  Expérience générale 
Évaluation :
1

Have a flat rate charge, no late fees, and if the customer uses the rental for longer than they initially booked, just bill them for the time they used it. Don't make it policy to call the customer to pester them about "when are you going to get it back to us?" if the rental runs past the estimated time, it just looks like an accusation of theft and adds an unnecessary time pressure to the customer. You are losing billable hours by rushing people to get rentals back to your location where they will sit sage and sound making zero dollars.

SCOTT K 
Évaluation :
1

The person at the front desk didn't seem to know how the U-Haul rental process worked, so I had to explain it to him as a customer. He then told me to ask the person outside for help with hooking up the trailer. However, it turned out the trailer hookup employee was still in training and didn't know how to do it himself, so he had to go back inside to ask someone else for assistance. The whole process was disorganized and ended up wasting a lot of my time.

JASMEEN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian G 
Évaluation :
3

This truck was not well maintained. we didn't realize it upon loading, but it rain the whole drive and many of our items were ruined due to there being a hole in the floor boards. I am very displeased by this as it will cost a significant amount to replace some of my items.

TAMARA B 
Évaluation :
4

Ensure proper inspection of the trailers tires prior to renting.

Steven K 
Évaluation :
3

More workers drop offs took a long time

TIMOTHY E 
Évaluation :
5

Good customer service.

Ernst F 
Évaluation :
5

Very nice facility

Dan B  |  Expérience générale 
Évaluation :
5

Quick and smooth drop off

Carol T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTYCE S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK S 
Évaluation :
5

I was given a slightly larger trailer because the one I requested wasn't available (for the same price). The staff were pleasant and helpful.

Riley B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODERICK B 
Évaluation :
5

well done

PATRICIA G 
Évaluation :
5

The rental experience was great. Easy.. well organized.. and the staff were friendly and professional. Price was excellent. 5 stars.

SHANNON M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Solomon K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND C 
Évaluation :
3

Have spare tire just incase of flat

REG P 
Évaluation :
5

Customer service was great First van I was given had a low tire pressure warning which was discovered to be a nail in the inside wall of the tire. Automatically charged the vehicle, so relieved I didn't leave with the first vehicle

LUCAS J  |  Premières impressions 
Évaluation :
5

Beautiful new facility. Plus being able to drive in to load and unload INSIDE was fantastic! Je les recommande fortement. 

Doug J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M 
Évaluation :
5

I cannot say enough good things about Amar and his team! Wow, everyone was very accommodating, professional, polite, knowledgeable and took the time to help you with questions, and reassure you they are there to assist you!! The new building is out of this world - ÖNE STOP SHOPPING" ❤️they have it all from boxes, tape, lights, blankets, gloves, attachment for your phone to listen to music -:), dollies, etc. just everything to make your move the BEST experience.❤️ The 26 foot trucks they were the best and great fuel mileage Triton V10 just up and down the highway and great at climbing the hills - 6 Mile..... Amar, I cannot say enough good about you and your team with your patience your professional mannerism and kindness!!! With a short turn around time around you helped me make it happen! Turn and burn we call it  Sincerely Teresa Ward, Health Care Professional

TERESA W  |  Premières impressions 
Évaluation :
5

Service was excellent, very personable. Just one suggestion, a small seating area and perhaps a coffee and tea dispenser while waiting would be nice, Thank you!

DAVE K 
Évaluation :
5

The customer service was exceptional. The lady who was helping me seemed new. I was very impressed by the manager helping her along and being very patient. It was "slower" than some maybe would have liked. But people need to be trained and I was pleasantly surprised to see a very positive work environment. Keep it up!

DANIEL W 
Évaluation :
4

Everything went smoothly with pickup and drop off after hours

GARY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DILKARANPREET B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ratko Z 
Évaluation :
4

Faster counter time /service

ANTHONY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY F 
Évaluation :
5

Very clean facility and exceptionally friendly staff.

HEATHER R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRIE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERWIN R 
Évaluation :
5

Merci

LORRIE M 
Évaluation :
5

Amazing staff, Thanks again😊

SHY B 
Évaluation :
5

on the auto haulers the tire straps ratches could be sprayed with some kind of lubricant like WD 40 or something like that to make sure they don't rust Thanks Anthony Gartner

ANTHONY G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bud D 
Évaluation :
5

Finish setting up the operation

CLIFFORD K 
Non les évaluations ont été soumises pour cet établissement.
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