Customer Reviews for U-Haul Moving & Storage of Rockville

Évaluation :

3

Employee was sleep walking

Évaluation :

5

everything went ok.

Évaluation :

5

Helpful, clean professional and friendly

Évaluation :

2

Personnel were fine. I couldn't open the lock box. Gave me a truck with no gas and the windshield wiper noise drove me crazy.

Évaluation :

4

I came after hours to drop off the trailer and there was no obvious designated spot to put it. The "Return Here" area, which is two lanes wide, had a pair of returned trucks parked right in the center, so I had to just leave the trailer near there but not in a real spot. Otherwise, there were no issues w/ the return and it's a nice, big facility.

Évaluation :

5

No comments

Évaluation :

1

My son requested to have 24 hrs access booking agent said extra $10 per say to be charged, my son made the payment agent said to sign some paper work at office we went to uhaul ofc but ofc was closed, when came with the loaded truck in the evening our access was denied after 10 pm so we cud not off load whole truck. We had to rent rhat day & the 2nd day too. We went to the office in the morning lady said there was no payment received in the system nd said no signature was required, we made $10 for 24 hrs access, renewed truck rental for the 2nd day.received payment print out dated 4/27/25 for $244.95. Negligence of your agent caused us extra 2 days truck rental, tiredness, depression etc. Therefore for the sake of good customer service kindly refund truck rental for 2 days Thank you for yr coop/ Shafi Ahmed

Évaluation :

4

Staff was great

Évaluation :

1

Terrible customer service upon rental of equipment and return of equipment. need to fire and replace the staff there. I recent once ever 2-3 weeks from uhaul and this is the only location that I havent had excellent service. The employee that took my reservation kept telling me to do it on the app and upload my own pics after i showed him the app wasn't working and I preferred not to upload pics. Upon return, I had to take the trailer off myself and no one helped me despite there being employees there. I'll never go here again unless I cant find another location with the trailer of my choice at any other location in Queens or Nassau

Évaluation :

5

Always do a great job

Évaluation :

5

Your customer service people are excellent and deserve a raise! There was barely a wait time and they helped you through the entire process. Excellent staff!

Évaluation :

5

Quick and respectful service

Évaluation :

5

Employees were very helpful

Évaluation :

4

The staff is extremely friendly and helpful. The storage facility could use some work (like a light) and the store should definitely invest in tap/Apple Pay since it's 2025. But overall, great facility.

Évaluation :

4

The check in process was very easy..My only request is get some upgraded uhaul.my uhaul was super old 10" truck

Évaluation :

5

No todo está perfecto mul biena atención

Évaluation :

5

Everything was fine. The representative was professional & polite.

Évaluation :

5

All workers were knowable and courteous.

Évaluation :

5

The U-Haul app was a little buggy, got a few errors while uploading vehicle pictures. The U-Haul employee said there were some system issues that day and that it usually works better.

Évaluation :

1

Was totally ripped off for the gas reading. Submitted an email and no response. They don't care, they just want to charge additional fees with no accountability.

Évaluation :

5

Excellent services

Évaluation :

5

I was greeted by a very nice person, she made my experience just a pleasure, helping me with the app, just an overall ray of sunshine

Évaluation :

5

The person helping me was very helpful and polite,I wish everyone took pride in their job like this

Évaluation :

1

Charged for items that I did not receive.

Évaluation :

4

I moved out of my unit but keep getting statements that they cannot process my payment. Please stop emailing me these statement. Merci

Évaluation :

5

REECE WAS VERY PROFESSIONAL AND MADE MY EXPERIENCE A PLEASURE

Évaluation :

1

When a customer tells you that the truck is leaking, don't dismiss their complaint.

Évaluation :

2

it was unnecessarily difficult by making you download a app that you didn’t need and almost zero help from employees! van was great experience was terrible

Évaluation :

5

No further recommendations at this time

Évaluation :

5

Nothing. The service was exceptional. Very friendly staff!!!

Évaluation :

1

The women was very rude. Poor customer service, not very helpful.

Évaluation :

5

Staff was very helpful especially over the phone. Helped tremendously with the after hours drop off. Merci.

Évaluation :

5

Very clean and the works at the desk were very kind and helpful.

Évaluation :

5

The entire team at this location was amazing. Every employee I encountered was kind, courteous and knowledgeable. They all made a tough situation easier to deal with. Great Job U-Haul RVC!!!

Évaluation :

3

The online pick up process was not smooth. Please improve the app.

Évaluation :

5

Educate the new customer on the usage of the app so that they understand there contract.

Évaluation :

1

Overall this was a terrible experience. Please make sure that pickup hours align with store hours when moving reservations to different locations

Évaluation :

5

Aucun

Évaluation :

5

Excellent customer service team.

Évaluation :

4

Quick and easy. Pleasant experience as always. Rented from this location many times

Évaluation :

5

U-haul app needs to be improved

Évaluation :

5

Perfect place

Évaluation :

5

Reese Rocks! Best customer service!

Évaluation :

5

Customer service was amazing!

Évaluation :

5

The tank was at 1/8 full so I stopped to buy gas immediately, but still overall very satisfied with the service

Évaluation :

1

I rented a car trailer. I drove from Delaware to long island ny with no trailer lights and the ratcheting straps were so rusted and old it took 30 minutes to get them off. It was dangerous. The person checking the trailer in at checkout could not get lights working. This trailer should never be allowed back on road.

Évaluation :

5

Get rid of the app. It takes too long and is confusing. The human touch is much better.

Évaluation :

4

Online check in is not user friendly

Évaluation :

5

So far it's working well

Évaluation :

4

I would suggest not prepping the vehicle by staging the vehicle on an angle. This angle misrepresents the actual gas in the tank.

Évaluation :

5

Very easy and staff super helpful.

Évaluation :

2

Improving on people skills.

Évaluation :

5

Everyone who works here was amazing! The customer service was awesome! From picking up the truck to dropping off the truck. Everyone was so pleasant and had such a friendly attitude! I couldn't thank everyone there for such a great experience and smooth rental! I would highly recommend UHAUL in Rockville Centre!

Évaluation :

5

The manager of the store was so helpful and kind and friendly throughout the whole picking up and dropping off process. She was honestly a breath of fresh air after being so nervous to rent my first U-Haul

Évaluation :

4

Reservation online process to get approval.

Évaluation :

4

Cab and windows were dirty. Could have been wiped down.

Évaluation :

5

ms. baccas, mr. jones, tekiah, raymond - in fact, all the staff members and worhers with whom i interacted, some of whose name i do not recall - were consistently knowledgeable, courteous, and efficient in answering my questions, addressing my concerns, and fulfilling my storage-related needs.

Évaluation :

5

The manager, Reese, is terrific

Évaluation :

2

The loading deck elevator is hard to use if you are older and not strong enough to pull the handles down and up constantly

Évaluation :

4

It was my 1st time renting storage space. The online sign up made it easier to start the process. They were helpful. The staff helped me with accessing the storage room the 1st day. It was secure. The only thing was the lighting, some bulbs needs to be replaced & while in the storage room the lights would turn off. I had to walk down the hall for the sensor to activate the light.

Évaluation :

5

The staff are all accommodating and extremely knowledgeable. Well run facility.

Évaluation :

5

Best staff ever. Thank you

Évaluation :

3

Great, helpful staff.

Évaluation :

5

Expensive though!

Évaluation :

5

Staff was amazing. Always available if needed appreciated thier customer service and friendliness. I would recommend a friend. It was a great experience storage unit and rockville centre u haul staff.

Évaluation :

2

This place is a dump. This is by far the worst storage facility I've ever used. (I've had 5-6) There are many other, much better options in the area, even if you need to pay a little more, it will be worth it, to not have to deal with the aggravating aspects of this place. The one and only elevator is completely manual, requiring you to open and close the heavy door and gate manually. It can be challenging if you are not a large or strong person or don't have great upper body strength. If another customer is holding the elevator or hasn't closed the doors after using it you are left stuck without access. This has happened to me numerous times. The facility is filthy. Ceiling tiles in the storage unit were broken and left debris all over my property. The door to the storage unit, which is made of plywood and most certainly was not constructed by a professional carpenter, doesn't close in alignment, so getting the lock on and off is very challenging and takes much more effort than it ever should. UHAUL SHOULD HAUL THEMSELVES RIGHT OUT OF THE STORAGE BUSINESS AND LEAVE IT TO THE COMPANIES THAT AT LEAST MAKE SOME EFFORT TO CARE ABOUT THE CUSTOMER. I answered 'yes' to helpful and friendly staff...which isn't completely accurate. It applies to just a couple of people, particularly Reece who is too good for this place. They are understaffed, probably underpaid and often not available to help, even when I've needed and requested it. I recently had to search the parking lot looking for staff to try to get elevator access because a customer was holding it for over 15 minutes. All VERY inconvenient.

Évaluation :

5

The staff is Amazing!!

Évaluation :

5

The young men working at this location are top notch. Excellent guys.

Évaluation :

5

My only complaint is the smaller units need a light in them, as they do not have the wire over them for the light to go all the way into the unit. (More of a safety concern).

Évaluation :

5

Thank you, Reese, and all the staff for answering our questions and for helping us whenever we needed it.

Évaluation :

5

The staff was excellent and professional Rye and Messiah and the young lady working the counter (sorry forgot her name) she help with the phone app, couldn't have been more helpful! Everything went smoothly even though there was heatwave going on.

Évaluation :

5

Reese is awesome - love her energy and customer service. Also very friendly. Thank you Reese!

Évaluation :

5

Everybody was very polite and new there job

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

4

Reese is an excellent employee and it has always been a great experience Very helpful and nice person

Évaluation :

3

Building is old and having one elevator does not help.

Évaluation :

5

Everything was nice and smooth, staff is very professional and friendly.

Évaluation :

5

Ms. Reese was very helpful when asking questions about the location and assisting to my needs. I will be here as long as I need storage. Move in was very easy and clean.

Évaluation :

5

The staff at the RVC location deserve high praise. We have not had much communication with the RVC staff for the past two years but we have in just the past two weeks. We could not be more pleased with the friendliness and willingness to help. They have made our experience a pleasant one. A huge thank you to them.

Évaluation :

5

I am confident in doing further business with this facility 😊

Évaluation :

3

I felt unsafe in the elevator. Also, the lighting was poor and nonexistent in the unit. Trying to work in the dark was a real struggle.

Évaluation :

5

Reese and her staff are lovely!

Évaluation :

5

So helpful/ made storage process so easy! Merci.

Évaluation :

5

Reese was Amazing she was very courteous and very knowledgeable she is truly an asset to Uhaul. I would give Reese and her staff hands down a perfect 10 .

Évaluation :

4

Just one complaint: The elevator is an old-style service elevator requiring the outer steel door and the inner steel gate to be opened to enter and closed to move the elevator and the reverse to leave the elevator. The outer steel door is especially cumbersome to operate. The elevator alone would cause me to recommend a newer public storage facility to my friends. I want to emphasize that the staff are EXCELLENT. However, there are too few of them since U-HAUL expects customers to rent, sign in, and sign out by the Internet on our phones while being present at U-HAUL so we could take pictures of our storage facility/rental vehicle. Pictures is a good idea. I am not complaining about that.

Évaluation :

3

Parking was always a problem. I was challenged every time I tried to park in the lot by employees. And the elevator is outdated and almost dangerous. Would not recommend this storage facility with so many other newer more updated ones with real parking for customers

Évaluation :

1

One of my storage room was sold I didn’t get no letters I was living in a shelter at the time and the other storage room was open so I believe either the worker or anyone could of took somethings out of it and there is not no email stating they sold my storage

Évaluation :

5

Ryan was extremely personable & professional. He was very patient and answered all my questions. He gave me an excellent walk through of the facility. I'll always chose this facility due to the excellent staff- Ryan! He made my day.

Évaluation :

5

My experience was great please Keep up the great work. Molding a Positive Team work environment is essential to most jobs and careers. Everyone that assisted me via phone or in person I send you blessings & great health Thank you ⭐️⭐️⭐️⭐️

Évaluation :

2

Freight elevator was constantly held up by guests, cart was missing a wheel causing my cabinet to drop and break and the office said oh sorry nothing they could do. Unit had no individual light and the sensors in the hall went off quickly. The walls in the unit had holes and the doors were ntlot flush so you could easy into all the units with ease.

Évaluation :

5

Merci

Évaluation :

1

Your computer system does not work update new address and never updates

Évaluation :

5

Great staff, very orderly place

Évaluation :

3

lights on the floors dont stay on more then a few minutes & the elevator needs to be cleaned & updated

Évaluation :

3

Everyone there was helpful and kind, but the freight elevator is terrible. I have been stuck inside of it multiple times even several times on the last day I moved my belongings out. The reason that I moved my belongings out is because of the elevator and I explained that to the staff as well.

Évaluation :

5

Both locations that I dealt with, the staff was excellent, helpful & kind. Would recommend to everyone.

Évaluation :

5

Customer service sets them apart from the rest. Manager was wonderful!

Évaluation :

3

One of the employees was not familiar or knowledgeable about the rates and procedures about closing out a rental.

Évaluation :

5

All the people who work in the front desk are very nice, very friendly and so helpful!! 👍👍 A special the manager Reese Baccas .. She has very cheerful and good personality ..!! Love her!!❤️❤️

Évaluation :

5

Nice staff hard workers

Évaluation :

3

Need to tell people to stop holding the elevator

Évaluation :

5

Though I ran into some difficulties getting in after-hours, Reese took my phone calls around MIDNIGHT and was able to walk me through the process and grant access to my unit. The service I received from Reese Baccas, despite my very late phone call, went over-the-top in every way, and with a positive attitude. I would not have been able to complete my project on time, had it not been for the exemplary customer service I received.

Évaluation :

4

Better now. There were times in the past that the staff was neither helpful nor friendly but now they are both.

Évaluation :

5

I was having to tough time navigating everything and the staff was very patient and helpful!

Évaluation :

5

Ryan you are the best I was using before another storage but none other than has given me the good quality of service as you did very good

Évaluation :

2

First off the elevator is not working properly I became scared to use it which is why I cancelled out the storage I had. Second the unit they gave me the door was messed up very hard to open and close and they saw this for themselves before renting it to me and said that was all they had to rent. Third the light skin lady that is at the desk is not friendly or inviting she acts as if you are bothering her the guys there are much better

Évaluation :

3

Facility was well kept and the people were nice. But the back wall of the unit was cold and moist and there were no lights in the unit. The old elevator had heavy up-and-down "doors" that were difficult to lift, afraid I would get my hands crushed. It wasnt a bad experience but I can't say it was an especially nice facility.

Évaluation :

5

Excellent service

Évaluation :

5

My Family had a good experience, being that it was my first experience with any type of storage facility. Merci.

Évaluation :

4

Using elevator was very difficult,especially pulling strap down ot close door

Évaluation :

5

Staff was very considerate when it helping me. And very efficient.

Évaluation :

5

The staff was very friendly and attentive to our needs.

Évaluation :

1

Rude employees terrible!!!!

Évaluation :

4

My experience is 2-fold: I stored my stuff in the Rockville Centre, NY facility and I rented a ubox to haul my belongings out of state. It took a long time to get everything coordinated (7 hours on the phone with customer service over 3 days) but I eventually got everything worked out. The manager and employees at the Rockville Centre location were very helpful.

Évaluation :

4

I'm not a new customer, I've been using the service for a while. It took an hour and a half for me to get to speak to someone regarding a billing issue that needed to be corrected.

Évaluation :

5

Everytime I went to my unit thwe staff was very helpful

Évaluation :

1

Of all the employees only ONE exhibited excellent customer service. The woman "Tequia" (spelling) was absolutely miserable and extremely rude every time I interacted with her. It was very stressful knowing she was working whenever I needed to go. The elevator is out dated, very heavy and at times did not work which caused delays in my day.

Évaluation :

5

Darrell, not sure of spelling, and all the staff, really go above and beyond with courteous and professional customer service. Even the woman in front of me on the line (with her husband) were glowing over the way he handled their rental truck needs for a move to Florida. You must have a ton of awesome feedback on this guy...but as I said...all the workers I've interacted with had a similar friendly and warm demeanor. I'm extremely impressed. Such a blessing. Management is to be commended for this as well.

Évaluation :

5

Wonderful people and overall great experience…. I highly recommend

Évaluation :

5

Ryan and another associate at the RVC location were truly awesome in patience, kindness, and service. 5 stars is all I can say. Could not have asked for more!!!

Évaluation :

5

Ryan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.

Évaluation :

5

Staff was very helpful and friendly at both Rockville Centre and Hempstead locations.

Évaluation :

5

The saff person who took care of me was very helpful thank

Évaluation :

5

The lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.

Évaluation :

5

Mr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.

Évaluation :

5

This is the best place to come in they’re always ready available and flexible!

Évaluation :

5

Didn't like that if you get behind in the rent you had to pay all At once. Very in convernten.

Évaluation :

5

They went above and beyond to help.

Évaluation :

3

The staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.

Évaluation :

4

The elevators were not the greatest

Évaluation :

5

No comment

Évaluation :

5

INBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.

Évaluation :

2

We were 100 % satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.

Évaluation :

5

Nice convenient and clean.

Évaluation :

5

The gentleman at the desk and the gentleman outside were very helpful be kind

Évaluation :

3

unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.

Évaluation :

5

24 hour access to the facility would have made this arrangement close to ideal.

Évaluation :

5

Darnell was super nice and extremely helpful.

Évaluation :

1

Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.

Évaluation :

5

My experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Merci.

Évaluation :

2

While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.

Évaluation :

4

The staff are really excellent-so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.

Évaluation :

1

The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.

Évaluation :

1

I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven't been able to move all of my things .

Évaluation :

5

Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.

Évaluation :

2

Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did

Évaluation :

3

Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.

Évaluation :

5

Great custumer service and very helpful

Évaluation :

5

Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Merci.

Évaluation :

4

I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.

Évaluation :

5

Daryll in the retail area is extremely helpful and so nice to work with!

Évaluation :

5

Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.

Évaluation :

4

I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.

Évaluation :

4

It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.

Évaluation :

5

I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Merci.

Évaluation :

2

SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....

Évaluation :

5

The staff are polite, attentive and focused on the customers

Évaluation :

5

My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.

Évaluation :

5

Reese, Daryll and the staff at Rockville we're always professional and courteous . This UHaul center Rocks because of the staff there

Évaluation :

5

Staff is great, Reese in particular.

Évaluation :

4

Great experience

Évaluation :

2

No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist

Évaluation :

5

good services

Évaluation :

2

Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.

Évaluation :

4

very friendly staff but a bit slow.

Évaluation :

5

Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

Évaluation :

4

My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

Évaluation :

5

Staff always said hello especially Luis he came out of his way to greet me.

Évaluation :

4

I just don't like the extra fee .and also the more than one later payment in the same month.

Évaluation :

5

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

Évaluation :

4

The lady who helped me at the front desk was very pleasant and patient

Évaluation :

5

Nice and convenient place

Évaluation :

5

Customer service the nicest people are working there and they help you all the way With everything .

Évaluation :

5

Staff is friendly and helpful.

Évaluation :

5

Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.

Évaluation :

5

Rockville Center employees were extremely nice and helpful.

Évaluation :

5

Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.

Évaluation :

4

Tenants not abiding by elevator rules was the only negative issue.

Évaluation :

4

V