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JOHN T | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Sierra Vista Southeast
Testimonials From Recent Customers
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This location had great staff and they were very courteous.
Larissa RAll employees were courteous and helpful each time I visited. Hard to believe the service was so good!!!! Very much appreciated during stressful time of moving!!!!
Mary R | Expérience généraleMaria and her fellow associates Adam and Josh did an excellent job! The service was amazing, the staff was friendly, and everything was very professional. As a military member going through a PCS move, I couldn't have asked for more. They took care of everything, from modifying my stay to providing moving blankets, boxes and upgrading the trailer. Thanks to these associates, I am now a U-Haul customer for life!
PATRIK SStaff are very helpful and friendly and highly recommended to everyone to get their equipment in this location
ERNEST OExcellent experience. Adam came out. Walked me through the process since I had never towed another vehicle. He hooked everything up and gave me a very detailed crash course. Everything worked just as he taught me. I would definitely recommend the services and would go to this location again if the situation arises in the future. Great job.
FRITZ SNothing, the employees when I picked up and returned the same day were extremely helpful, friendly and courteous.
JAMES LMaria and her fellow associate did an excellent job! The service was amazing, the staff was friendly, and everything was very professional. As a military member going through a PCS move, I couldn't have asked for more. They took care of everything, from modifying my stay to providing moving blankets and upgrading the trailer. Thanks to these associates, I am now a U-Haul customer for life!
PATRIK SRates are ridiculously high.
KEN L | Expérience généraleThe staff were both pleasant and helpful. The check out and checkin were quick and painless.
JAMES CFriendly fast service. Thanks!!
BRIAN BNothing I can think of. Very good customer service both on the pick up and drop off
DAVID II'm very pleased this facility has rodent protection !!
CINDI K | Premières impressionsExtra special thanks for all your help and kindness with the difficult situation our family was in. Manager went above and beyond!
NANCY B | Expérience généraleThanks for all. Have nothing but good to say.
Teresa L | Expérience généralePrice keeps going up. 👎🏼👎🏼👎🏼
TAUGAIFALAAKA T | Expérience généraleI have had a unit with you since 2004 and find it to be very convenient to where I live and the staff is also very accommodating. We needed a place to park our boat and the staff was very helpful.
LAURA T | Premières impressionsI showed up 5 minutes before opening and the store manager unlocked the door and helped me out. I was prepared to sit in the car and wait but the door opened so I went in. I was so impressed and everything else went great.
IGNACIO LVery helpful staff! I needed last-minute storage due to a moving hiccup and was able to get great help from this location on a Saturday afternoon and on the following day, Sunday. Very clean and well-maintained & very secure. Highly recommend. The guys working on Saturday and Sunday were so helpful. I'm sorry I can't remember their names.
Alex F | Expérience généraleThe individuals that were working were outstanding. They were kind and attentive. Love this location
Jeremiah BMatt was very well versed on the details. Friendly, and efficient.
Walter F | Premières impressionsManager at Sierra Vista was great very friendly efficient and accommodating. Tucson U-Haul was horrible condescending young man that work there Leslie maybe... was very rude not to mention they did not hold my reservation I made 3 months prior. Would never recommend Tucson U-Haul but would recommend Sierra Vista
Mark LVery highly recommended ❣️
Diamond M | Expérience généraleStaff at this location went above and beyond to help me.
Karey BThis is one of the best U-Haul locations in southern AZ, though the circuitous path for returning equipment can be a challenge. With the 6x12 trailer I had plenty of room but my last return of a 20' truck with a car hauler was definitely tight. Other than that the employees are super friendly and helpful, the showroom is well stocked and clean, even the bathroom is above average! They always seem to have a very complete inventory of all the U-Hauls available. Fortement recommandé!
Bruce BThe staff was so helpful and pleasant. We had several special requests and they handled them. I would say this was the best U haul we haave ever used and we have used 6-7 over the years. I give the highest makes possible.
Kathleen S | Expérience généraleI haven't been to my locker in 6+ years. Broke the key in my padlock. Your manager was extremely helpful in solving my dilemma. 9mm
LAWRENCE L | Premières impressionsGeneral Manager ADAM, Dakota, and Cameron are EXCELLENT. Efficient, friendly, businesslike, can't say enough good things about them. Wonderful people to do business with !!!
WILLIAM O | Premières impressionsThe manager and staff were always super helpful and their hours were grateful to help with questions and customer support.
Dan O | Expérience généraleNice place, was an easy experence.
GARY G | Premières impressionsFriendly helpful staff
LORRAINE H | Premières impressionsCostumer service was outstanding!
ROBERTO RStaff was helpful and considerate
JOHN T | Premières impressionsIt was a good experience all around.
SETH AAll were professional and courteous. Cameron was a standout as great help!
Scott WIt was an excellent experience with no recommendation for improvement
CHRISTOPHER LVery friendly and helpful staff.
Danielle F | Expérience généraleIt secure and workers very prper and helpful with storage needs.
Mercedes W | Expérience généraleEasy, quick, friendly
TIMOTHY QBoth men working in the store , were exceptionally helpful and pleasant. The truck was immaculate. Check in was quick and easy. The return process was the same.
KIM OThey had the size unit we wanted available. It was what need for several months. Merci.
ERNEST U | Expérience généraleI called the police one evening they came took a report. Said my trailer was safe there. Well, someone did break in and did steal things.I don't think that place is safe.I think there's gates missing that you say, aren't.
MARY K | Expérience généraleAdam and his crew were friendly and helpful. They put my ball hitch back on for my personal trailer when I asked for help and were kind and courteous. I felt well taken care of. Highly recommend
Melissa HI'm a Veteran Owned business that attends Local Toy Shows and Arts and Crafts Fairs and needs the use of a small box trailer to transport my inventory. Have been a customer at old location starting in 1994. Started using the services at the new location 2024. Currently using a small utility trailer which better suits my needs. Have four more scheduled events to attend. Great staff and very professional.
ROBERT Tnothing
LARRY CAdam was great to work with.
TIMOTHY QAdam was friendly and very professional. Helpful and just a really nice guy to work with.
MARY C | Premières impressionsAdam Whitlatch was amazing and made my moving experience so much easier!!! Thank you Adam for less stress and a great smile!!!
CRYSTAL MAdam Was Professional And Kind. First Time Using This Facility. Great Experience!!!
LISA G | Premières impressionsThis was the easiest rental ever. Wouldn't change a thing.
THOMAS KNothing to add.
NELS B | Expérience généraleEverything was great!
RITA GAssociates were very professional and accommodating.
Clifford RFast and friendly employees
ARTHUR WI didn't the gentleman's name,but he was great.
JOSEPH GStaff provided exceptional customer service.
KAREN D | Expérience généraleMy experience with UHaul was terrific. They were very efficient and provided great value for the cost. I will definitely use them again next time I need to move large items from one place to another.
JOSEPH PUhaul has a standard ball for towing. A man that came to my rescue had to upgrade it to the one in order to pull my trailer. Sad, uhaul didn't have it in stock.
MARY K | Premières impressionsDakota runs the BEST U-Haul location I have ever worked with. He is exceptionally knowledgeable, helpful, and professional. I drove passed two other U-Haul locations to specifically continue utilizing this location. The other two that I pass will never have my business, and this is especially true while Dakota works at this one.
Kyle L | Expérience généraleWe have stored our RV's in the covered storage for a number of years. It was always clean and the staff great. One addition that would be nice would be an electrical outlet for each stall. Keeping the batteries charged and the inside above freezing would be nice.
Ken K | Expérience généraleWhen I need travel storage service, I use uhaul!
TERRY E | Premières impressionsAll of the employees were professional, kind and helpful with all my questions.
phoebe w | Expérience généraleThis location is always excellent. I can't think of improvements.
CHRISTOPHER LEverything was super simple. Y’all made it easy
LOWELL CNice secure storage
THOMAS K | Premières impressionsAdam was great to work with. Thank you
Tracy W | Expérience généraleExcellent customer service
Celeste S | Expérience généraleGM Adam, as was Josh, EXCELLENT --- well above average. Very competent, very helpful. And so is Dakota at that facility.
WILLIAM O | Expérience généraleI did have a credit of around $14. Do I get that back?
Patrick S | Expérience généraleDakota was so helpful and I always use this facility. The owners are so friendly, and the units are always well maintained.
Dawn W | Expérience généraleGreat staff and location.
TROY KMy experience was wonderful And very helpful.
Jose G | Expérience généraleVery nice service
Paula SMy experience with your business & personnel was awesome. Thank you so much. I will certainly recommend! Happy Holidays
ROBERT S | Expérience généraleMilitary Family move. They were spot on with everything. No hassels, no red tape, no gotchas. Clean and safe. Totally recommended. Will use again.
Michael L | Expérience généraleThey need to allow patrons to use their dumpsters (within reason).
Kenneth B | Expérience généraleThe GM was awesome to work with for my needs.
CLIFFORD G | Premières impressionsUhaul at this location should be up front about lock cost before selling units
CRAIG P | Expérience généraleFirst, when I go to google and key in "uhaul near me" I see the one that's literally 3 minutes away- just around the corner from me - that's the location I wanted so I selected that location. But when I set up the reservation - for some STUPID REASON I WAS SENT ALMOST ALL THE WSY TO HEREFORD!!!! Second, when I arrived at the uhaul near Hereford. I was told I was at the wrong location and I was given directions on how to find the correct. But those directions in your system for ALL OF THE UHAUL STORES is an old location - the Uhaul you defaulted my reservation to isn't even there anymore because of some shady business on the part of the business that is in that location. By the way by this point I was so thoroughly disgusted by your entire business. You make a lot of money off of people who are moving - do you just sit around thinking of ways to make peoples move more horrible that it already is??? WTF!!! When I finally arrived at the correct location - they didn't have the toe hitch! Not her fault - you chose to send me to that location! So the lady that run the location your system forced me to go to w add very kind and patient and checked to see if the location you sent me to had a tow hitch and sent me back to them. When got back to first location AGAIN!!! I worked with the manager who did his very best to make up for the horrible mess that YOU UHAUL AND WHOEVER FREAKING DECIDED TO GORCE ME TO THE OTHER SIDE OF TOWN TO GET A TRAILER THAT I COULD HAVE GOTTEN FROM THE UHAUL JUST AROUND THE CORNER FROM ME!!!! He was very nice and he made a big difference. Unfortunately, what he could not do was give me back all of the time in my day that you and your staff absolutely robbed me of! I ended up leaving a whole lot later because of YOU! Because of you and your stupid online reservation bullshit I hit a tom more traffic and instead of a 14 hour drive it ended up being a 22 hour drive. Oh and the girl from Tucson who called and left me the message confirming my reservation with address I needed to go to to get my trailer / I called her back immediately and I called her several times - but she never answered or returned any of my calls. What a shitty service you have! You are absolutely horrible!
RUTH HFor the cost of the space, the unit should have had lighting. Left because price was to high for what I was getting.
MATTHEW R | Expérience généraleThanks
Audrey S | Expérience généraleAgain, everything was a great from the front desk to the drop off point in Sierra Vista
JUAN LThanks
JOHN D | Expérience généraleThey were extremely friendly and very helpful and informative!!! Amazing employees!!!
JESSICA Mperfect experience. thank you
JEREMIAH BNothing! Staff was friendly & efficient!!
JUDY SDakota was competent and helpful! I appreciated his ability!
Herman W | Expérience généraleThe size I got was smaller than expected however I was able to get most of the stuff in the unit. Definitely awesome to be able to get in and out without too much hassle.
Kylie K | Déménagement en ligneImprove by both Customer and employee to do An inspection on the truck that is being rented. Overall, all experience was very good.
ann mThank you for going above and beyond for my situation!!!
CYNTHIA K | Premières impressionsThanks, Joshua, for patiently tracking down a snafu & taking care of everything.
Lynn V | Expérience généraleMerci.
Marlene T | Expérience généraleHookup was fast and easy. I had no problems with the trailer I rented and the return was also quick and easy! Always good service at this location.
CARLTON CThis was my very first time using Uhaul ever. It was very simple and quick transaction. The guy at the front desk, which is also the owner of this location, (I fail to remember his name) was excellent at getting me set up and ready to go. He explained everything for me and didn't seem to mind that I was asking very basic questions. Just an overall great experience.
ASHLEY PNice friendly service.
Denise KWhen returning the vehicle the young gentleman was very thorough and thoughtful. I highly recommend this location!
BEDAJII KBoth employees I dealt with were friendly and welcoming. They hitched and unhitched the trailer without problem. The office, lot, and trailer were clean and well kept. Josh is the greatest!
LAWRENCE PWe had a unit at this location for about 12 years total. One south facing, and then the most recent north facing. There's nothing wrong with the facilities and there has been upgrades to the office and whatnot. There's been upgrades over the years to the property fencing, and RV parking - but not the actual storage units we had - and we definitely remember we have had several price increases in this amount of time. We also had an Rv stored for a while, and removed it because the price increases were not within what we considered reasonable. It did become frustrating to pay quite a bit for a unit that underwent no upgrades. And since we hadn't seen a price change in a year or so, I'm assuming that was the max threshold. The units themselves though, are a bit older and are not sealed tight. Loads of dust and sand gets in, I could feel the sand blowing in through the eaves while I was standing inside it while clearing it out - and we had to keep items covered with sheets if we didn't want them dusty. There's also a lot of spiders. LOTS of spiders. We always bug spray before putting personal items in… and we follow up bug spray when we go in. In the first south facing unit I was actually bitten by a brown recluse in 2013. While that may not have been an issue for me, it might be for another person, and it should be noted what a large amount of critters like to hide in the units. Some prevention would be useful for sure. When clearing out the current unit, which was only opened about once or twice a year for the past 10+ years - there were dead black widows everywhere. We sprayed every time we went in or out - and it lasted quite a while. But it was definitely not pleasant. There's really nothing wrong with the facilities overall - it was a place to keep things and we knew what to expect. Ultimately though, when we decided to clean it out and downsize, we went to a different facility and a smaller unit elsewhere because of their level of cleanliness and the price being lower helped too. We didn't have any direct issues. But the dirt getting in, too many spiders, and slow rate increases over the years were enough that we decided a cleaner more airtight facility for a better price made sense.
BRANDY D | Expérience généraleStaff are nice
Jonathan B | Expérience généraleJoshua was so helpful and accommodating, even after I had to change my reservation day. He rented me a great storage unit,n Adam was super helpful and kind when I checked out my truck and upon returning. The wonderful lady on Sunday made me an extra gate card when I forgot mine in my car. Such great service, as always.
DAWN WThey helped us out in a difficult time. They were great.
Kathleen S | Premières impressionsJoshua is so helpful and friendly. He went out of his way to help me with all my needs!
Dawn W | Premières impressionsDakota is always a very nice and diligent guy, ensuring that everything will run smooth and safe.
Fabian RThe staff was super friendly and helpful. Especially communicative while I was moving and able to adjust to my schedule and needs.
Dan O | Premières impressionsThis UHaul location is the best. Super nice staff, clean storage. Easy to deal with.
Kim H | Premières impressionsPrices are high compared to other facilities. Overall they are nice and we got first month free.
YADIRA Y | Expérience généraleGreat service
Enrique S | Expérience généraleLoved this place. People very helpful.
Denise K | Premières impressionsAdam and joshua provided a good quality of service. Their installation and vehicle fleet is well maintained, this provide you some sense of trust since they conduct maintenance and vehicle cleaning on site. In comparison to other U-Haul places this is the most pristine and well maintained that I have ever since in a while.
Jose S | Expérience généraleIt was a nice and clean storage unit.thank you.
MATTHEW C | Expérience généraleA little pricey for storing a small camper outside. But clean facility, friendly helpful staff. I would use again
JON J | Expérience généraleThe unit served out needs. One of the reasons we decided to close out is because the rate increases. I understand overhead costs, just could not afford it.
AUDRA L | Expérience généraleVery nice facility, very clean and well maintained. The staff was always friendly and helpful.
THOMAS M | Expérience généraleExcellent programs to assist those who have issues that arise. Thanks for everything!
Ross D | Expérience généraleDid not run into any issues. The staff are great and was awesome in accomodation.
brandon w | Déménagement en ligneThe customer service here was amazing. Josh was great. They all made my time there pleasant and stress free.
Jackelene K | Expérience généraleGreat facilities. I will recommend everyone.
JAY S | Expérience généraleOnly reason I left was that the price kept going up, and as a retiree I just can't afford it any longer.
Christopher S | Expérience généraleGreat.
DAVE S | Premières impressionsI really want to thank to the friendly staff on this location , unfortunately I state since the beginning that I can only use the facilities for 2 - 3 weeks , I was on a Motorcycle travel and was looking for a secure place to left my truck and trailer , My intention always was to pay for the month and I am more than willing to pay if you allow me , the reason was the promotion of the first month free of change
Adrian G | Expérience généraleGood experience, staff are well informed, and courteous. I rented an RV slot, and I'm not aware of the area being well lit, other than that it was a good experience.
Buster M | Expérience généraleGreat experience and easy to get in and out to get things during our escrow period.
VINCENT G | Expérience généraleStaff was very friendly and helpful
monica c | Déménagement en ligneThe staff is always friendly and helpful! Facility and the surroundings are clean. I felt very safe.
Peggy R | Expérience généraleWhen calling and getting the unit originally, they asked me all the questions and I said I need a unit to fit two rooms worth of stuff. I get there with my movers and they gave me a unit the size of a closet. I had confirmed TWICE with them before arriving. Josh the manager is rude, and not helpful. It took extra time to get the CORRECT unit situated, which cost me more money with the movers. It's a scam there.
cassie s | Expérience généraleI was tired from the 575 drive and needed to get the storage unit quickly to unload our house items. The staff was awesome. Yes I will steer folks to you guys.
VINCENT G | Premières impressionsAwesome service quick and easy
Regina A | Premières impressionsThis is one of the best places in Sierra Vista to store your things. It's nice, well-maintained, safe. Prices are fair.
Kristen W | Expérience généraleWe had a seamless process to get our storage unit. Everything went well. The unit was clean. Staff was friendly during check in.
Christopher N | Premières impressionsI used U-Haul to move 3/4 across this country. Spent in excess of $8 000 between UBoxes and multiple storage buildings and the final step in our complete move we find out we were paying for a storage facility we had not been made aware of. We paid for 4 or 5 months and never even put a lock on it, nor occupied it in any way. And charged for all those months with no consideration for a credit as we did not store anything as we had a storage building on the north side of town already. Hoping someone can give consideration after all the money we already invested in your company. We really hate to part company, but we've invested heavily and feel consideration is due. Thank you, James Foster
James F | Expérience généraleCan not think of any way it could have been better.
Bonnie L | Expérience généraleThanx again !
Allan F | Expérience généraleJosh was great. Always very helpful.
DONALD H | Expérience généraleEverything was perfect. This service helps me a lot. A+
Elsa O | Expérience généraleSuch a helpful staff meeting all our needs.
Brooke M | Expérience généraleVery very helpful and assisting! Excellent service à la clientèle
Jayla R | Premières impressionsLoved that we were able to reserve online and then given the option to start rental earlier. The whole thing was fantastically easy. We were even provided a free lock which we truly appreciated. Thank You, Valerie & Gary McMichael
Valerie M | Déménagement en ligneMaria was very friendly and professional as was Adam , who held the rolling chair for me so it wouldn't roll away...so thoughtful !!! I would definitely recommend this business...I give it 5 stars. It is encouraging to find young people whom have professionalism and good manners. That gives the business an outstanding impression with the public. Kudos to this business.
Regina P | Premières impressionsOther than not pro rating the service, i.e. days not used - refunded, if was a pleasant experience.
MARK S | Expérience généraleJosh and the team are always helpful, knowledgeable and professional. Much appreciated!
Gail C | Expérience généraleI am renting for my cousin who is a disabled Air Force veteran. The rental is under my name because I am his POA. If I can't receive the military discount with the unit in my name, I can provide his ID if we can put it under his name. Merci
Marjorie B | Premières impressionsI really liked the email reminders about upcoming rent due.
Melissa M | Expérience généraleGreat service over the years from Joshua and his crew. Everything was so easy and hassle-free, which is important when you´re moving stuff in the heat. Merci!
Ellen f | Expérience généraleGreat U-Haul facility!
DEAN H | Premières impressionsHave been with UHaul Storage for 5 years. The customer service and facilities are well kept and secure. Thank you all for the years of service.
RAMONA L | Expérience généraleThe fact that they were open on Easter Sunday and were very kind and accommodating to me and my family that were picking up my fathers belongs is priceless to us! Thank you for being so kind even when working on a holiday!
Margaret R | Expérience généraleThank You for offering storage with my long distance move. You guys were a Godsend. Thank You for Your hospitality and Professionalism. May God's Richest and Greatest Blessings be Yours!!
Gregory T | Expérience généraleThe staff is very friendly and accommodating. I would recommend this facility to everyone!
michael b | Expérience généraleAll is good 👍
Teresa L | Premières impressionsThe person that helped me made suggestions that became so helpful and in the long run saved me hundreds of dollars
Pamela R | Premières impressionsI will definitely use this one again and have friends and family to use it as well
Diamond M | Premières impressionsThe staff was very accommodating. They were professional. I would recommend this facility to everyone.
Linda S | Expérience généraleVery friendly crew to work with. Everything was well discussed and the application process was quite and easy.
Joseph S | Premières impressionsJoshua was extraordinarily helpful, the staff was amazing, definitely would recommend using this storage again based on my positive experience.
FADY H | Expérience généraleThe young man that assisted me was more than helpful. He was able to answer any of my questions, and was very knowledgeable in his job. He made my experience very pleasant.
Deborah G | Premières impressionsFairly well maintained, but loading areas are covered in bird crap and have been for over a year. Buildings also no longer have cameras inside.
STACY P | Expérience généraleThis store should be the gold standard that all other stores aspire to be like. ALL the staff is friendly and competent. They explain things clearly. The office is clean and attractive . You can easily see all the merchandise. They open early so trailers and trucks can be picked up and loaded in time to hit the road early. . The 24 access to storage is handy if you're moving items after work and the whole storage area is well lit for late delivers. We had moving nightmare- our movers didn't show, but Brad and Josh went above and beyond giving us 2 free days to accommodate our finding a new mover to load our truck. Although our relationship with this U-Haul store was brief, we enjoyed every interaction. We have recommended to all our friends.
Mildred H | Expérience généraleNice facility. Very clean and staff friendly.
Timothy C | Expérience généraleToo many rate increases in the last two years.
ERIC S | Expérience généraleVery friendly, respectful, and helpful people who are able to address & answer all questions and concerns. Great place to do business. Thank you. Robert S.
ROBERT S | Premières impressionsgolf cart patrol from afar makes me uncomfortable while there
PaulMichael S | Déménagement en ligneSo far my experiences with storage here I've found highly organized.
Elizabeth P | Premières impressionsAll the employees were very patient and knowledgeable. Store and yard were very clean, and organized.
Johnette S | Expérience généraleFriendly staff, good service, definitely would recommend!!!
snake r | Expérience généraleJoshua was amazing and very knowledgeable! Happy I chose to go with Uhaul!
Breanna S | Premières impressionsExcellent idea and better service.
Elsa O | Déménagement en ligneBest facility, best people, best prices!
DENNIS S | Expérience généraleFair people
Ron C | Expérience généraleThis is only in regards to vehicle storage. The spaces are 10' wide trailers are 8'. Just not enough room to even open a door. And we moved to a different facility, 12' wide and about $40 less.
WALT F | Expérience généraleLove this place!!
CORWIN A | Expérience généraleQuick, efficient sign up. They even found me a discount I hadn't found myself.
Karl G | Premières impressionsThe only reason I am not rating excellent: I reserved this truck + storage location online with a promised promotion of the first month's rent on my unit provided free. When I arrived, my deal was no longer in place and it couldn't be immediately rectified. I appreciate Adam, he did his best to correct the mistake and was very courteous.
Kaden W | Premières impressions👍
Dario R | Premières impressionsVery helpful and great service
Brooke Y | Premières impressionsAll employees were amazing and helpful, super fast experience 👍
thomas p | Premières impressionsGood location Easy access Fair price Easy going staff
Deanna N | Expérience généraleVery convenient, will definitely use again if needed
Sylvia C | Expérience généraleVery helpful always!
Kimberly H | Premières impressionsThe only thing I really didn't like was they do not prorate if you move out after the 8th. Also I had rented this until for someone and I am spoiled by where I have a storage until and there very helpful if you have to pay late. There is no help here at U-Haul! Very by the book! But then again. It's a larger facility. They probably have to be that way.
Robin K | Expérience généraleMaria,was great
WALT F | Premières impressionsGreat staff. A few commments: It would be nice if anyone storing there could get a remote. When i gave up my RV spot, my remote was disbled and i returned it. Both indoor and outdoor access storage seem to have a lot of insects to deal with. I removed and did not store certain items because of the bugs. The restroom was hit and miss. Thank you for having one, but it was occasionally dirty, missing items, or non-functional. When i altered the staff they remidied it immediately but our experience was such that my spouse would not use it.
DAVIDLAWRENCE G | Expérience généraleRV storage area is not well lit, and I had my catalytic converter stolen from my motor home. Other than that, facility is good.
Buster M | Expérience généraleStaff was extremely helpful and professional. Couldn't get better service.
Jerry F | Expérience généraleWe had several problems with the storage that was suppose to be included in our contract. When we visited yesterday to make sure we would get the 2nd month free they were able to confirm that it was due to us but because the storage 1st month was to be up on the 26th they started the 2nd month on the 24th and said our next month rent was due the 24th. They cheated us out of 2 days as well as having to fight for what had been authorized to us.
susan r | Expérience généraleYou need to have bathroom facilities for renters
nacy s | Expérience généraleAlways reliable and friendly service!
Kevin N | Expérience généraleThere is some bug infestation with these little black beetles, where a few hitched a ride on my stuff and now a few are in my home. Thank God they are not bed bugs!
Robert L | Expérience généraleVery friendly, accommodating, and well-priced!
Sterling N | Premières impressionsI did not get a storage. I rented a Uhaul truck. I reserved and paid for it online. When I got there they charged me again, and then a few hours after I dropped my truck off I got charged a 3rd time. I had my truck for 2 hrs.
Christin R | Déménagement en ligneI rented covered RV space. Your staff were prompt, courteous and efficient. Couldn't ask for more!
DENNIS S | Premières impressionsThe staff was very professional and competent.
Kevin N | Premières impressionsUn travail bien fait
Daniel H | Premières impressionsClean easy to get to Fair price Just on the other side of town
Deanna N | Premières impressionsThe employees are great! So helpful and friendly. Very professional. I would highly recommend this storage facility!
Pauline H | Expérience généraleThe gentleman that handled my agreement and payment was very friendly and helpful.Fast and had me in and out completely satisfied. Thank you 5*****
Tracy G | Premières impressionsGreat service!!
Cory H | Premières impressionsJosh was very kind. He even offered a tissue for my dogs runny nose! So sweet!☺️ Thank you Josh!
CORWIN A | Premières impressionsVery Curtious, Helped me out when I needed the help!🤗✌
Carla H | Expérience généraleWe had our catalytic converter stolen while we were there, so security is somewhat lacking.
David A | Expérience généraleIt was all good. Probably the best U-haul I've ever used from every view point. I'm over 60, so I've used a few.
Steve M | Expérience généraleJosh and the whole staff were always very friendly and willing to help us in any way they could! Great group of workers!
Thomas R | Expérience généraleWe rented a trailer in Alabama and were on the road when I reserved a storage unit online. We were able to pull into this Sierra Vista facility, sign the contract and go to our storage unit only to realize we needed a larger unit. I called the office and they changed my contract to a larger unit in just a few minutes. We were then able to offload into tje unit, turn in the trailer and be on our way. Big thumbs up.
Shannon W | Premières impressionsJosh and his team are all very professional! I appreciate this team!
LISA A | Expérience généraleJoshua and his staff were always pleasant and very helpful, both on the phone and in person. We don't usually suggest, but if asked we will certainly let people know about your facility. Thank you so very much!
Rona W | Expérience généraleEverything one was pleasant My latch on my unit sticks hopefully it will loosen up
Victoria B | Premières impressionsNow please stop emailing me
logan k | Premières impressionsI had my storage unit before U-Haul took over. I saw a lot of changes when U-Haul did take over, some for the better and some more irritating. Yes, the place is clean, and no the roof doesn't leak like other storage units I'd rented before. Overall, I was satisfied. However, the reason I left U-Haul is that their storage units are very expensive in my opinion, and when the insulation in the roof started to fall, no one called me to set up a time to fix it.
TAMARA B | Expérience généraleStaff was very helpful with getting unit transferred, and setting up a new code. Staff made sure my belongings were going to be safe and handled my situation very carefully and respected my wishes.
Amanda w | Expérience généraleI had to call uhaul for a last minute storage (day of) as I was completing an out of state move. This site supported me easily since day one. Checking out was even easier. Loved every moment of the interaction
Kindred B | Expérience généraleThanx for being there !
Allan F | Premières impressionsAccount was enrolled in auto pay without consent the rates were raised drastically without notification prior to increasing
Jessica D | Expérience généraleJoshua's team is friendly and very professional. They worked with us getting storage rooms when it was get what you could. They were always there to help. Yes the price went up but we were notified in a timely matter. ALL storage companies went up so this was not a surprise. Thank you for helping us make our long time of moving easy.
Melissa D | Expérience généraleThe price continued to increase every few months. When questioned, the UHaul employee kept telling me it was due to high demand. Well, I can count empty units of the same size in the UHaul facilities in town. I can also find plenty of available units of size in privately owned businesses and for a lower fee. So, I opted to support small business and not feed corporate greed.
John Z | Expérience généraleManager Josh was very nice and helpful over the phone and made me a reservation until noon on a unit. Adam was very nice and very helpful too during the paperwork and gave us a map of the units ! Unit was ver clean and ready to put my things in. Great Service!
Kenneth B | Premières impressionsI cannot pay my movers due to broken payment codes. I blame uhaul for this horrible situation.
Mathew F | Premières impressionsMy only complaint is that I was told by U-Haul when making my reservation that I would get one month free. When we get there and ask about this during check out we were told that the location does not do the one month free and that it was only at select locations. That was not what I was told when I booked the reservation. I feel like I got cheated out of 1 month free. In addition to this, the guy helping us had issues charging the card on file so we ended up having to use a different form of payment (which was not planned for) to pay for the first month, which once again should have been free in the first place. My experiences with U-Haul have otherwise been great, so that's why I rated three stars instead of one.
Simone C | Premières impressionsNothing at this time.
DANIEL I | Premières impressionsThank you for the excellent customer service.!
Christine S | Premières impressionsThank you for the excellent service!
Hector P | Expérience généralegood staff, good hours in office. No complaints!!!
Toby C | Expérience généraleMy move in was fast, professional and courteous!
Christopher S | Premières impressionsOffice team very friendly and helpful; consummate professionals dedicated to their jobs and customer support. Recommend some kind of heavy-duty weather stripping on bottom of storage unit door - a lot of dirt and bugs blown in by wind and weather. Great place, and I'd definitely rent there again if I come back to SV.
Paul B | Expérience généraleWhen we first rented a climate controlled unit, we never visited it when it was hot. Last summer we were shocked that it was 85…this was too hot for our antiques. We believe the policy was changed.
Jan R | Expérience généraleThanks
Bradley N | Expérience généraleThe reason for a poor rating, has to do with the fact. That I was told I would get use of a storage unit for up to thirty days at NO Charge! Other wise I would have made different arrangements. To me, It's a bait and switch. False advertisement. Not morally right.
Fletcher D | Premières impressionsThanx again, and happy holidays !
Allan F | Expérience généraleFriendly and knowledgeable employees. Enjoyed being a customer
delila s | Expérience généraleRaising the price 20+tax is outrageous !!! Let's see 109,95 + tax of 8,06 %,$8,86 =$118,81 when it was $89,95 that's $28,86 a month or 900 units x 28,86 is $25 974 a month or $311 688 year ! Ridiculous !!!
James C | Expérience généraleEverything was top notch with a friendly helpful staff.
CHRISTOPHER J | Expérience généralee called in
TINA C | Premières impressionsFast process and was able to rent a storage unit in a very timely manner.
Ryan H | Premières impressionsStaff was amazing. Super professional and friendly. I won't consider going anywhere else for future needs. Made me a customer for life.
sean s | Premières impressionsIt can use more light and cameras. Very clean but need maintenance in some area.
Edy A | Expérience généraleI only say "above average, because, as a long-term renter, I saw increases to my monthly rate, even though I paid regularly, and had no breaks in my time there. It would have been nice to have a stable rate.
Joseph M | Expérience généraleJoshua runs a great facility!
Rick F | Expérience généraleThank you so much
CONNIE S | Expérience généraleI moved here from Phoenix and rented my storage unit before I had rented a house. I kept my storage unit for a year until I bought a home. So having it was very valuable to me. I had access to my storage unit from 6 a.m. to 10 p.m. 7 days a week. The staff was friendly and helpful. Several different ways to pay the rent in person, online and over the phone. They offer veterans a 10 % discount. Thanks Uhaul!
Scott R | Expérience généraleIsaac and team are professional, efficient and very helpful! I also appreciate the convenient easy-to-use website and app.
Gail C | Premières impressionsAlways awesome at uhaul!!
Brenda L | Premières impressionsWonderful assistance from Isaac and Joshua!
Ellen f | Premières impressionsTony is a awesome employee. He was very helpful
CONNIE S | Premières impressionsThe manager Josh was very knowledgeable and helpful
Shirley P | Expérience généraleStaff was friendly and knowledgeable, the site feels very secure, and we had no issues with access or storage.
Linn E | Expérience généraleWould be helpful if garbage bins weren't locked.
Sandra R | Expérience généraleyour recent $20 price hike for my uncovered RV space is GREED personified. I will look for more economical storage. Josh is doing great. He's a good Manager.
WILLIAM O | Premières impressionsGreat employees
stan b | Expérience généraleGreat staff!
Robert M | Expérience généraleThere was water damage to a dresser and one box after three months of storage.
melissa b | Expérience généraleWe started off a little bumpy. The guys in office were great. I had no issues with them. I put the payments of my unit on auto pay after first month. I don't know what happened but I got notified that my payment was past due. So I had to pay that plus a late fee. This happened quite a few times. I don't know if I ever got reimbursed for late charges. Everytime I spoke to someone about it I got a different answer. Yes you'll get a refund or no you won't. Ones it was well put the refund on next billing. So it is what it is. Thanks and have a great day. Brenda Gaskill
brenda g | Expérience généraleAnswered all questions. Paper work done immediately. Pleasant, friendly and helpful Clean unit and made it ready same day. Outside units and roadway very clean. Fenced in area, with 1 of 3 gates with safety code to enter in. The cost for 2022 for a 10×10 is $99 My first time using the storage unit 2022 The units would be better if bricked.
Susan L | Premières impressionsWish it was a little cheaper but still a fairly good price.
Colin K | Expérience généraleNeed to put lighting in the covered rv storage area to help deter mice and rodents as the rv storage is next to a wash with a lot of under brush. Also plug ins for the RV's to maintain their batteries. The parking is on black top witch is great, it also looks like the area is maintained very well. Great group of people running the facility and are willing to help you anytime.
lonnie d | Premières impressionsJosh and Isaac were both incredibly helpful and polite. They made it very convenient and pleasant for the customer.
April P | Premières impressionsThis is Angela's mother Barbara Basel. I was very impressed with the people I had to deal with. Everyone helped me to close what I could. It was great help with my problems because of my daughters death.
Angela H | Expérience généralePractically perfect in every way. Excellent, professional staff
JOHN G | Premières impressionsLots of dead bugs in unit. Rodent got into tub & did some damage. I understand some of this can not be avoided. Gate always worked & staff very friendly. Cost reasonable. I would utilize the facility again.
Mike L | Expérience généraleJosh was awesome!!! `5 Stars *****
Jeffery H | Premières impressionsAll the employees that we had contact with were so helpful and courteous.
charline o | Premières impressionsJosh was most helpful.
Rick S | Premières impressionsThey were able to meet my needs of covered RV storage with competitive prices
stan b | Premières impressionsThis facility bent over backwards to find and secure storage for our 20 foot U-haul truck when another Uhaul place gave away our storage last minute just as the truck arrived. Once they realize that a staff member was late on the move-in day and we went through a lot with the other facility - they gave us the last storage spot (a second one) free also for the introductory month. all the above was true too plus checkout was easy and fast - we just had some dead Arizona bugs to pick up on our way out (moved my Mom into her apartment that wasn't ready in time upon arrival here with all her stuff. :) Thanks again for getting us through a messy move. (we even had a Uhaul tire pop hours after leaving Olympia WA to get to this facility, so a rough go, but made it. :)
Marie H | Expérience généraleAdam was a great help to start my account. Joshua was easy to work with...he showed me storage choices and access points using a golf cart. This is a real convenience. Together I am very happy with the customer support.
Fred M | Premières impressionsAlthough my free lock was not in the unit upon arrival, I called the office it was brought to me right away. This storage facility is clean, caring and has very curious employees. I will always come to this uhaul 1st.
Michele S | Déménagement en ligneJosh was super helpful & nice, a real lifesaver!
SEAN O | Expérience généraleBest Uhaul place.
Kelley J | Premières impressionsI just 1st want to Thank the Manager Chris Miller, it started with my 1st one then I ended with 4. The best mgr and staff. Total professionalism from him and his staff. I just Thank Chris for helping me protect my mom's personal item ssd's after she passed. Thank you Issac & Josh the team that I worked with the most over the past 2yrs, Chris since I believe 2017! Thank you, Thank You, Thank you from the bottom of my heart!
ALVIRA G | Expérience généraleVery helpful & courteous
Martha S | Expérience généraleJosh was EXTREMELY helpful, a real lifesaver.
SEAN O | Premières impressionsJoshua was super nice and tried to make up for another Uhaul place cancelling our reservation and ruining a close easy and enough storage by getting us the last 2 of his units. a stafu had me waiting a while outside for 30 minutes, but to make up for it I got all my old discounts and got in right away-they even held my ID card that got lost and a customer brought it in- I got a nice call and arrangements at my convenience. I made comfortable and they made sure I had the correct locks and how to get in and out.
Marie H | Premières impressionsThe CSR was very friendly and helpful. I got exactly what I needed. Merci.
Benjamin T | Premières impressionsGreat service.
Anthony A | Premières impressionsChris is the BEST! Knowledgeable, and very friendly. I've been there about 4 years now great service.
TAUGAIFALAAKA T | Premières impressionsChris Miller and Staff are excellent. They always make things EASY because they are efficient and hard-working. Always friendly, always HELPFUL. signed Bill Olofson Sierra Vista, AZ
WILLIAM O | Expérience généraleI have been with these people for a few years and the have been very helpful through every change I have had to make and especially this last one. I will miss the security of knowing they are there for me.
Gay V | Expérience généraleThe young man on staff was knowledgeable, accommodating and very pleasant in providing information necessary to make a decision.
ANTHONY P | Premières impressionsI think there should be a 24 hour on call person. The after hours phone people are rude! I was on hold for 1hour and 8 minutes and the associate got on the phone and transferred me to a uhaul store that was closed so it was like I was hung up on.
CHANNA W | Premières impressionsIsaac was great
Caitlin W | Premières impressionsBest U-Haul experience in Arizona! Chris and his team are #1 in customer service - positive, can-do people. Give this place your business, you won't be sorry!
John H | Expérience généraleThey were very friendly and helpful.
Betty L | Premières impressionsIsaac was very helpful. I bought packing supplies when I got my storage unit and he helped me bring them to my car. He was very polite and friendly. Excellent service à la clientèle.
Jo E | Premières impressionsIsaac was very helpful and friendly and eff. Merci.
David L | Premières impressionsThe covered RV storage was clean, easy in and out and secure.
Ken K | Expérience généraleI dealt with Chris, very courteous and professional!
Arnold N | Premières impressionsThe best experience with this facility is that the staff makes this U Haul storage SHINE👍 I want to thank them for being Great Team Players Craig
CRAIG G | Expérience généraleVery helpful staff and clean units
WILLIAM H | Expérience généraleWhen I rented the 6X12 trailer, it came with one month free rental storage. Micheal from Uhaul customer service reserved a 10X15 unit for me. He also said I could drop my rental trailer at this facility. Neither was true. There was not a 10X15 unit available, causing me to rent a 10X20 unit. More money. Also, i had to go to the Frye Rd facility to drop the trailer. Imagine my displeasure. Chris, the Hwy 92 manager. Was as professional and helpful as possible, but I was unhappy with the untruths told to me by customer service. Unit I reserved was unavailable, cost went up for unit. Cannot drop trailer at the facility, take it to another facility. More time and inconvenient. Micheal from Uhaul customer service could use more training, to help him be successful in his job. A happy customer, is a repeat customer.
wes l | Premières impressionsThe gentleman that helped me was awesome and helped every way he could and I needed
Quirina V | Premières impressionsI have always appreciated the friendly, helpful and professional service from the manager and staff. Merci.
Michael H | Expérience généraleWe've been tenants here twice and that's because they have excellent customer service and the best price for what you get. Staff was the best and super helpful and caring.
Rani K | Expérience généraleManager and staff are very helpful
Patsy B | Premières impressionsEisac is the best!!!!!!!
michael e | Premières impressionsI need to get a bigger unit and have to wait for one to open up. So I am still in the process of moving in.
Barbara O | Premières impressionsGreat service
Gil G | Premières impressionsThe General manager Chris went out of his way to not only fix my hitch up to be right for hauling the trailer I was renting but also allowed me to borrow an adapter for the brakes! Then they opened my unit for my and had it all ready to go. Super easy self check in after hours and was an overall extremely welcoming experience!
Diane P | Premières impressionsThey were kind and helpful. Christopher was very clear about what size unit would address my needs and made sure the unit would be clean and fresh for my arrival.
Gay V | Premières impressionsEveryone was very kind we appreciate everything. We were only stationed here for six months and just are moving.
Christopher F | Expérience généraleWhat can you say, all was good.
kenneth A | Expérience généraleLove this place. I just priced didn’t go up
Kim B | Expérience généraleAll good, no complaints. Having storage unit with monthly autopay made life easier while living in a trailer park for one year.
Martha C | Expérience généraleVery pleasant experience!
David W | Premières impressionsIsaac wa great, he walked pretty far to show us our site.
Paul H | Premières impressionsSoutheast Seirra Vista has been super to work with.
richard l | Premières impressionsChristopher was amazing and helped me find exactly what I needed. He was friendly and when I thought all my stuff wouldn't fit into one unit, he found me another one, if needed.
April H | Premières impressionsThanks for being there when I needed you
THOMAS D | Expérience généraleI have never used a storage facility and was concerned about doing so. The staff were help without being pushy. I felt very comfortable talking to them. The unit was clean and ready for me to move my things in.
Barbara D | Premières impressionsThis is the best facility I’ve ever been to...... the staff is amazing!
JOE S | Expérience généralevery helpful.
Greg N | Premières impressionsIssac Hernandez was very helpful when I called and asked how much the storage units were, he also explained if I rented a truck, my first month on the storage unit would be free.
Connie P | Premières impressionsThe manager and staff were super helpful and understanding of me moving out of the unit! Will always recommend and use this location if needed in the future!
Rebecca C | Expérience généraleExcellant service. I've used this storage facility for the past 20 years and have never been disappointed.
WILLIAM G | Premières impressionsThanks for a good experience checking in and for the help
CRAIG G | Premières impressionsThere seemed to be a miscommunication about the unit internally, however Joshua at the main office was quick to assist and made the process extremely smooth.
Michael S | Déménagement en ligneChristopher, the manager, did a superb job and I highly appreciate his service over the years.
THEODORE M | Expérience généraleI found the staff to be friendly and helpful. The units are clean and easily accessible.
pamela g | Expérience généraleU suck
Clint w | Expérience généraleThe manager Chris Miller has always been extremely kind to me. In a time where there was difficulty with COVID no work, he was understanding and allowed me to pay late and not lose my mom's items. Thank You Chris for being much more than a manager someone who truly cares about the customer.
ALVIRA G | Premières impressionsThe guys in the office were great! Professional and helpful, I would recommend their services.
RAY M | Expérience généraleStaff was friendly, patient and professional. Outstanding! Driveways and storages couldn't have been cleaner. UHaul has always pleased us. I don't know where you could find a better Organization. Thanks once again.
Larry H | Expérience généraleStaff was great!!
ROSEMARY W | Expérience généraleI got behind on my rent due to loss of work due to this Covid thing and they have been very helpful
Ronald H | Premières impressionsFriendly staff, knowledgeable and helpful.
Adelita L | Expérience généraleThey were always nice and helpful.
James C | Expérience généraleExcellent service
Charlie A | Expérience généraleChris is awesome
LANCE H | Expérience généraleI’d pick this location over the others in town bc the staff is friendly and hard working.
melanie s | Expérience généraleMy experience with this U-Haul facility was great everything went as planned staff was friendly and helpful
Michael J | Expérience généraleConvenient access in a secure environment. Helpful and friendly manager.
Martha G | Expérience généraleThis facility and everyone there is top notch!
WENDY A | Expérience généraleStaff was super friendly and very helpful I was running late arriving at the storage so I called and made arrangements to be there after hours and the stuff was super helpful and was able to accommodate my request
Michael J | Premières impressionsChris Miller and staff are always on the job -- giving wonderful service. They always make it easy. I will return. There are other storage facilities closer to my home but will return to U-Haul every time.
WILLIAM O | Expérience généraleAlways helpful, greeted me personally every time I visited the office. Great experience!
JAMES R | Expérience généraleExcellent, personable customer service.
Diana L | Expérience généraleChris assisted me on the phone to reserve a new unit. When I was able to get to the facility later that day, Josh showed me the new unit and completed the rental process. These guys make it so easy to rent. Excellent job as always!
Nancy G | Premières impressionsSetting up and closing out the storage was a breeze. All of the front desk staff was helpful anytime I needed them.
katherine k | Expérience généraleThe onsite crew were wonderful, as stated in the reviews. The online process was horrible. - had to run through the form completion step a number of times - ambiguous/unclear in showing _available_ units. This contributed to running through the form completion step numerous times.
Michael B | Déménagement en ligneThe rates were very attractive relative to other storage facilities in the area, for the same size spaces.
Shelley L | Premières impressionsJosh was polite,friendly and helpful.
Jenny G | Déménagement en ligneVery convenient, did all on line. Opened locker and as promised there sat a brand new lock. Did my thing, locked up and left.
Bill D | Déménagement en ligneJoshua's help finding me a excellent unit that I could afford. Very kind person. I was in a bad position of moving and he helped me find a truck and storage I could afford. Christopher is a wonderful manager and helps a person feel comfortable. Thank you staff at Sierra vista az crew.
MICHAEL H | Premières impressionsThe staff here are kind patient & friendly the Customer Service at this U-Haul Storage is excellent
TERESA C | Premières impressionsIt is my understanding that there were two motor homes inappropriately parked in the entrance preventing the moving van from getting to the storage unit. The best it could maneuver was 5 units away. Pretty inconsiderate on the part of the Storage manager to let that happen.
Thomas S | Déménagement en ligneOverall excellent. Only problem was nails and screws all over the lot (from construction of covered motorhome storage?). Had two flat tires going in and out. Told them they needed to run a big magnet over it. Very nice employees.
Ronald C | Expérience généraleGreat customer service, the entire staff is very accommodating, always aim to please, they go the extra mile and it's a nice storage facility!
linda g | Premières impressionsThe guy who helped me was amazing! Super friendly and helpful with helping me choose the right size storage unit. Great customer service! Would highly recommend.
Sherri F | Premières impressionsVery nice managers.
JENNIFER M | Expérience généraleVery honest and understanding
Angel M | Expérience généraleVery convenient.
Paul J | Déménagement en ligneNice, clean, and large covered RV storage.
Ken K | Premières impressionsThere were a LOT of bugs that ended up in my unit. Spiders, beetles, grasshoppers, and cockroaches. My only suggestion would be to spray more often. Other than that, everything was great!
Valade W | Expérience généraleKnowledgeable and friendly staff
Arturo C | Premières impressionsUsed this company thru out the years. The one on hwy 92 is awsome!. The people are genuinely friendly, and honest. Advised me on what I may need accordingly, and what was really not necessary. Helped me keep my expenses down. Will always be my "go to" guys!
Tomi B | Premières impressionsOur unit was clean and dry. We stored furnishings there for about 10 months while building a house and were very, very pleased. The team in the office was always helpful and efficient. Excellent emplacement!
LInda S | Expérience généraleI reserved a space via telephone from Idaho. Chris Miller took my call. As always, Chris got our business done swiftly - without any problem. If everyone were as efficient as Chris, the world would be a much better place. U-Haul is lucky to have him! signed Bill Olofson Sierra Vista AZ
WILLIAM O | Premières impressionsOnline payment doesn't indicate the payment amount due until the day it's due. Then there is little grace period if you can't pay exactly on the due date if you are paying online. Late payment charges are applied after only a few days. It would be helpful if offering an online payment option to load the amount due at the same time the payment due reminder email is sent so there is an early payment option. The online convenience option is minimized as a useful tool.
KAREN D | Expérience généraleI may have left for the summer ... but I'll be back. And one big reason I'll be back is Manager Chris Miller and his courteous, competent, always- helpful staff. Chris has a "can-do" positive attitude that I like very much. signed Bill Olofson Sierra Vista, AZ
WILLIAM O | Expérience généraleThe facility is secured. The units are clean and well maintained. The staff are courteous professional and always helpful.
Rachel g | Premières impressionsThe staff was always helpful, if I had any questions! I wasn't living there in Sierra Vista and needed a storage space after my sister inlaw passed away . Never had a problem.
Michael R | Expérience généraleI would have rated excellent but did not received pro rated refund. I came in June 25 handed in my gate card. My payment date is due the 7th day of each month. I asked if I could get pro rated refund. I was told I could not despite moving out 12 days before the payment due date. I did receive a refund for having paid for the month of July.
Rachel g | Expérience généraleDead bugs all over the floor in the unit on our boxes. A real mess. Evidently attracted to the lights? But dead insects all over your stuff is not great. And we are talking about hundreds of them not just a couple.
David W | Expérience généraleVery well managed, professional and friendly. Highly recommended
Jacquleline o | Expérience généraleMike was a big help for me
Eric B | Premières impressionsVery good facility for the location.
christine a | Expérience généraleStaff very helpful to us in a difficult time. Paying monthly fee so easy online.
Rebecca A | Expérience généraleGreat way of doing the process. Will definitely do it this way moving forward
Paul H | Déménagement en ligneGreat facility.
Scott R | Expérience généraleNice people. Easy to work with.
Darrell P | Expérience généraleVery helpful with a last minute change.
Paula P | Premières impressionsStaff were very friendly and helpful
Mark G | Expérience généraleI appreciate Chris' very personal attention to our needs.
Elaine E | Premières impressionsI rally like the service. They gave me a month free. That was really surprising for me and shock to hear that. I was so happy. I got 1 month free in noncontract storage . I never get free things I believe in handwork. But my overall experience with U-Haul was excellent. Thank you very much!
Dipa A | Premières impressionsVery helpful and fast!
Justin M | Premières impressionsFrom my initial phone call with Chris, to the delivery yesterday with Josh, all arrangements were handled flawlessly! Great customer service!
Kent S | Premières impressionsEveryone was so helpful and we even got 1 month free storage which was a blessing
Wayne L | Premières impressionsWe rented a truck two weeks in a row and these guys were fantastic. Super friendly and helpful. Great place and great staff!
JENNIFER M | Expérience généraleVery easy to reserve and then move in!
Victoria O | Premières impressionsThis was a very quick, efficient move-in. The ability to accomplish all move-in steps on line was really wonderful! Merci
Laura A | Déménagement en ligneEverything was great and I appreciate the military discount.
Aladin S | Expérience généraleNice place
SEAN K | Premières impressionsOur storage unit was clean & dry throughout the length of our rental. The same can be said for the whole facility.
Ronald H | Expérience généraleAll staff most helpful on several occasions during 4-month rental of storage unit.
Jim W | Expérience généraleExcellent attention, thank you for your help.
Eduardo M | Premières impressionsNice company and very accommodating to our needs!
Wafaa S | Premières impressionsVery convenient and usable. I had free access to my locker and had no problems. Only reason giving up is because close to moving so all stuff must be in one location for moving truck to collect.
Diana O | Expérience généraleWe were grateful to have such a great RV storage location so close to our home. Thank you for all your help.
NELS B | Expérience généraleMy request for a storage rental was very sudden and last-minute, but the staff was super accomodating. Ils sont super!!!
Blanca W | Expérience généraleI don’t remember the name of the manager, but he was super professional and friendly.
galin k | Expérience généraleWonderful service. Chris was as sharp as they get. Time for a raise. No, he didn't ask me to say that.
BRUCE U | Premières impressionsMy experience was great except for availability by phone. The 2 times I needed to talk to someone I could not reach anyone local. I decided to move out for that reason plus the 8 % increase.
Steven T | Expérience généraleAWESOME
Rodney R | Premières impressionsGreat staff and facility.
Stephen G | Premières impressionsEveryone I worked with was kind and caring truck was a new one that ran awesomely. Uhaul always makes my moves easy
Peggy R | Expérience généraleno comments
Debbie G | Expérience généraleFantastic. Everyone at this store I talked with and worked with were excellent in business and customer service. they took care of everything with excellence. Thank You U-Haul of Sierra Vista Southwes
Donald H | Premières impressionsStaff quite helpful, flexible, and competent. Paperwork went smoothly. Gate card is a big improvement over punching in a gate code.
Jim W | Premières impressionsChris Miller and his crew there do a fantastic job! I have rented from that location more than once and they always go the extra mile to make sure I am happy and taken care of!
CINDY A | Expérience généraleGood units, price fair for the area. Staff very helpful.
Chris W | Expérience généraleHonestly the best experience I've ever had with a storage facility. They were friendly, understanding, and most of all, efficient. Amazing customer service
Mark G | Expérience généralechris miller very helpful n gave me a good deal on storage.
Debbie G | Premières impressionsNever had a bad experience here. Everybody was super nice and super helpful...prices were amazing. Ihad a 5*10 and only 55 bucks no insurance...
Rani K | Expérience généraleExceptional Service online and in person! Set up everything online. Went in verified, got my unit, had everything into my unit in under an hour. Merci.
Connie F | Premières impressionsChris is the best
Robert S | Expérience généraleGreat place for storage, very accommodating. Would use the same location again if needed, even if closer ones are nearby.
Max G | Expérience généraleChris Miller and his staff are proficient, efficient, helpful, excellent - the main reason I keep coming back time after time. signed Bill Olofson Sierra Vista, AZ
WILLIAM O | Premières impressionsGreat place friendly people
David R | Premières impressionsThe staff was great. Always friendly & helpful. We appreciated the convenience of being able to pay automatically. We lived out of state, so we never used the facility after dark. Great place!
Diane M | Expérience généralea+
TOMMY T | Expérience généraleTop notch service from top to bottom. The work ethic and dedication to serving the customer is second to none. The manager not only leads, but leads from the front. Not just your typical figure head.
Jeffrey D | Premières impressionsThe customer service was excellent. Thank you Chris and Michael!
Patricia W | Premières impressionsChris and his staff are awesome!!!
SUSAN B | Expérience généraleThe Mngr., Chris, and his entire staff are incredibly kind & professional. They went out of their way to streamline our move for both my disabled Vietnam veteran husband, Jeffery, & myself. Merci
JEFFERY D | Expérience généraleThe staff was friendly and very helpful. The facility was clean and the security more than I expected. I highly recommend.
Donna M | Premières impressionsGreat experience
tracy h | Expérience généraleEveryone was very friendly and super helpful!
Jacquelynn P | Premières impressionsChris and associates were awesome. Well run business!
Ron R | Expérience généraleTop notch all the way around! Thank you!
James N | Expérience généraleThe free 1 months storage was just what I needed— Thank You once again!
TAMMY W | Expérience généraleBien
Carisa G | Premières impressionsManager Chris Miller and his competent staff have a "can do" attitude, they are always helpful. I will be back at U-Haul early September. Bill Olofson
WILLIAM O | Expérience généraleVery helpful
Robert S | Premières impressionsI am very pleased with my unit 10 x 20...very pleased Jim Hernandez
JAMES H | Expérience généraleGreat customer service, especially Joshua! Always cheerful!
KAREN B | Expérience généraleVery satisfied.
DEBORAH O | Expérience généraleThey we're very nice and helpful.
Diana O | Premières impressionsI am very pleased with my service at Uhaul. On move in day they helped me in switching to a bigger unit and accommodated my moving company’s 18wheeler in accessing gates for an easier route to my unit
Tiara R | Premières impressionsVery clean units. Easy set up to rent. Good prices. Will use them again if we are in the need
Rhonda T | Expérience généraleThe young man that helped me was very friendly. There are not very many young men that are as nice as he was. Your company is very lucky to have him. He really likes his job and it shows.
Nancy M | Expérience généraleThe staff is what makes this a great storage facility. They are very helpful and considerate. The reminders for payment were appreciated.
Melissa L | Expérience généraleMy experience was excellent, the staff are extremely helpful, facility is perfectly run
CHARLES R | Expérience généraleeverything was in good condition and very clean
Vernon F | Premières impressionsI was a customer for 11yrs renting a storage unit and never had any issues or concerns with the quality and security of the storage facility.
EDUARDO B | Expérience généraleQuick efficient service, friendly staff.
KRISTA D | Premières impressionsQuick, thorough and easy. Very nice facility.
CHARLES R | Premières impressionsVery helpful staff
Peggy B | Expérience généraleThank you for everything!
David M | Premières impressionsMerci
GEORGE S | Expérience généraleVery polite,explained contract, took me to view site and view gates ,code and restrooms. Sold me a lock and explained the entry card.
Chris Y | Premières impressionsChris Miller and staff were beyond exceptional dealing with me during the 4 months of truck rental and storage business I conducted with them. They were professional, courteous, and acc
John S | Expérience généraleHelpful and friendly
Verlyn F | Premières impressionsChris made the rental experience easy and convenient.
Benjamin H | Expérience généraleThanks for all your help
Lynn W | Expérience généraleEveryone at this Uhaul facility are helpful, friendly, efficient and a great crew. Thank you to all.
LOUISE G | Expérience généraleI used the facilities for almost 6 months with no issues or complaints.
Kay S | Expérience généraleI had items stored here for 5 years so the management has changed a few times. The current managers are awesome!
JANICE K | Expérience généraleUnits are clean. Ability to drive in and out is efficient.
Vernon F | Premières impressionsAfter one day of loading and two days of driving, we didn't need any issues or problems cropping up. These guys came through for us. The storage facility is clean, secure and affordable.
Ronald H | Premières impressionsI am a long-time repeat customer. Just re-uped yesterday. Chris and his staff are excellent. There are other storage facilities in the area but so important to have good management! Bill Olofson
WILLIAM O | Premières impressionsAll went well up until the day we took our stuff out 10 days iadter we paid for 30 days and the employee wouldnt pro rate the monthot fee They owe us 20 days pro rated fee to believe
Kyle R | Expérience généraleChris and Mike were friendly with every interaction we had with them. We have used the storage units and have rented 2 u hauls recently and they have been great. Have 2 more big moves to go with you.
TJ P | Expérience généraleWe were pleased with our 3+ year storage rental
ELLEN G | Expérience généraleExcellent process and good communication.
AFM A | Expérience généraleOutstanding Customer Service. Rented Truck for the move and storage for the products. Superb place! Thank you!
RAMONA L | Premières impressionsCourteous employees that know their job and perform it well. Chris is great to do business with.
John S | Premières impressionsThankyou it worked for me
DANIEL C | Expérience généralethe customer service staff was always very professional, they are doing a exelent job.
RAYMOND S | Expérience généraleEveryone was very helpful. Will use this facility again if needed!
Christopher B | Expérience généraleChris was EXTREMELY helpful and this was our first move ever. He not once made me feel silly for asking certain ?'s or having him repeat himself. Very friendly and professional staff and management.
Regina O | Expérience généraleThe guy working at the desk is a nice guy, I was in and out in a couple minutes. Also, great hours.
Bryan W | Expérience généraleChris Miller, Manager, at this Facility, and All of his Staff, Especially Joshua, were Very Professional, and Knowledgeable about the Company, and Very Courteous, to Me, the Customer. I Highly recom
John C | Expérience généraleThe staff at this facility should have ten stars, Always polite on the phone, go above and beyond their duty, Thank you Chris and Josh!
RANDALL L | Expérience généraleManager Chris Miller and Kathy, his assistant, run a clean, efficient operation. I am a repeat customer, and because of Chris and Kathy I will be returning sometime in March. Bill Olofson
WILLIAM O | Expérience généraleChris, Josh, Michael and Pricilla were great to work with! Their conduct and caring natures are a credit to U-Haul! Five stars all the way for sure!
Paul J | Expérience généraleGreat staff! I really enjoyed doing business with them.
Jon C | Expérience généraleTop notch facility. Friendly and helpful staff. My first choice for recommendation.
JAMES R | Expérience généraleWhen someone moves out with only a little more than a week used in the billing cycle, you should give refunds.
NANCY R | Expérience généraleWe were very happy with the service and the facility. The the young lady and manager Chris went out of their way to help us. Could not have asked for more. Thank you. Sunny
Sunny J | Expérience généraleCustomer service was great
Gabrielle K | Expérience généraleThank you for your services.
Jerri A | Expérience généraleEverybody on staff is excellent, helpful, friendly.
LOUISE G | Expérience généraleOutstanding!
Terry D | RéservationYour people there are very professional & helpful. I would return there with any need.
Jo K | RéservationUhaul greatly improved facility
RALPH S | Expérience généraleExcellent and prompt service!!! Have and would recommend to all my friends!!!
Gregory S | Expérience généraleChristopher is an excellent employee. He is informative, willing to answer any and all questions and is very personable.
Candra K | Expérience généraleSigns at the gates mention key cards, however, none were available at this location. Recommend adding all benefits to this location. Full price should include access cards.
Nick H | Expérience généraleChris, the local manager is very service oriented. He helped me several times when immediate action was required. I wouldn't consider using any other facility. Thank you so much. Robin lara
ROBIN L | Expérience généraleThis is the best storage facility I have used and the staff is just excellent.
LOUISE G | Expérience généralevery friendly staff
Mary N | Expérience généraleIf I need storage and/Or have moving needs, this is the place to go!
TIMOTHY P | Expérience généraleNice facility. Friendly, helpful staff.
Stewart T | Expérience généraleVery friendly staff always willing to help
Gisselle O | Expérience généraleFantastic service! Staff and facilities were perfect and made our move to Sierra Vista less stressful.
ANDREW J | Expérience généraleChris Miller is a big asset to your company.
GEORGE L | Expérience généraleChris, Josh & Alexis were all very helpful during my visits. We had (2) 10x15 units that were clean and easy access. We rented a 15ft. truck for 3 days for a local delivery. Everything was positive.
HAROLD H | Expérience généraleChris did a fabulous job customer service wise, helped put the car trailer on the truck. He also obtained a newer truck for our long trip from Arizona to Oregon!! Thank you Chris and U haul. Dean
dean m | Expérience généraleMet on lot as we drove up. Very professional and friendly. Great operation.
Ron R | RéservationGreat staff !!
Joe S | Expérience généraleNo problems at all- very accommodating!
Stephen B | Expérience généraleGreat service.
Orson G | RéservationThanks to Chris, My move was great!
Cynthia J | RéservationU-Haul has always treated me well the facility was neat and clean the person that helped me had a great attitude thank you
DAVID E | RéservationManager Chris Miller does a great job!!!
MARK D | Expérience généralenone
REBECCA D | Expérience généraleThem staff, especially the GM Chris?? Make this a great place. From day 1 his outstanding customer service assured me that I was in the right place. *GM is the location on HWY 92
SCOTT W | Expérience généraleAwesome staff, clean, informative, punctual.
DERICK T | Expérience généraleChris miller is a excellent person, any time we ever had any kind of problem its was resolved immediately,, thank you
MICHAEL H | Expérience généraleThe unit came in handy for me. Appreciate the staff as well. Thx, highly recommended.
Priscilla S | Expérience généraleVery helpful
Mary F | Expérience généraleCompletely satisfied with U-Haul and it has been a pleasure working with Chris the manager. He has provided excellent customer service. I highly recommend U-Haul.
LAURIE B | Expérience généraleDue to the nature of my receiving monthly paychecks it is appreciated if I could have until the 5th of each month to make payment -- also it would help if you would reinstate sending monthly invoices
RONALD A | Expérience généraleI have only nice things to say about the staff. Everyone was very friendly and accommodating. No problems in any other way either. I'd use this facility again. Merci.
RUTH A | Expérience générale