Our unit has been broken into and it flooded so I also have damaged furniture. As well The manager has been less than helpful or empathetic of situation. He has been terrible to deal with and is hardly ever there or available.
Micheal L | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of South Veterans
Testimonials From Recent Customers
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We returned our trailer on the same day, but got charged for 3 days. Customer service at U-Haul is non-existent.
LANDON FIt's a very nice place. But the rental is very high for me. I'm a disabled old lady. It would be nice if you had a discount for people like me on your rental spaces. Over $200.+ That is a third of my S.S. check. Unless I get help to pay for it. I probably won't be able to keep it. I thank you so much for the free month.
BARBARA S | Premières impressionsLoved the help I received from the individual staffing the store. Knowledgeable!
kirk s | Premières impressionsThe service folks were very helpful. They made my move a breeze.
Judith B | Expérience généraleWould like more parking near the storage area, this way you can back in for easier loading up or our. Overall a nice place and prices are good.
ALEXIS H | Expérience généraleI received excellent customer service. He was very knowledgeable when answering my questions concerning the unit and the process. Most definitely I will refer friends and family to this U-haul facility!!!
Paris B | Premières impressionsThe facility was kept clean and in very good repair overall. Even the rest rooms are clean and in good shape as you have to enter your code to go in them too. It was exceptionally secure when people remembered to close the garage doors leading in from the parking lot for covered drop loading and unloading. But the alarms that went off if you open a locker without remembering to put your code in first at the front door were very loud and obnoxious to make up for that as a theft deterrent at least when the garage doors were left open! We would have stayed if it was possible to use the access code to get in after 10p. We joust found too many times I realized I needed something for the next morning and had taken it to the locker, but could not get there before 10p.
Jennifer T | Expérience généraleNothing I can recommend
Timothy SVery informative and Professional
Daniel R | Expérience généraleI had moved about over a month ago
Terry M | Expérience généraleThe attendant who helped hook the trailer to my vehicle did not lock it in place, nor did he properly attach the chains. It came unhooked about 20 miles away, and we were lucky that we hadn't yet put my motorcycle on it, and my vehicle wasn't damaged.
Ruth AI recently rented a unit at this U-Haul indoor storage facility and was disappointed with the lack of assistance provided. There was no clear guidance on where the unit was located or how to access it. For first-time users or those unfamiliar with the layout, some on-site support or signage would go a long way. I expected a smoother check-in experience and better customer service.
Richard M | Déménagement en ligneThe guys at the R T Dunn location in Bloomington Illinois have great team members and Manager definitely will go back to that one
Washington S | Expérience généraleFriendly staff. Set up a reservation over the phone. Everything was ready to go upon my arrival. No issues. Explained process should I need a larger unit.
Patrick J | Premières impressionsExcellent customer service.
amaiia w | Premières impressionsWas very pleased with the onsite agent Paul, who was friendly and courteous. The premises are well kept, very clean and the value for what was offered was exceptional, especially after factoring in the first month being offered for free. Very pleased thus far and happy that I made the switch to this place for my temporary storage needs!!!!
Kenneth H | Premières impressionsWhile it speed it up my trailer drop off to just just tell me I didn't need to do anything further,, it would have been helpful to hear what to expect in terms of days charged, and when I would hear back on what the total cost was for my rental. Part of this is on me, as I should have thought of it at the time, but having U-Haul personnel, tell me what to expect would have been a little bit helpful. Minor criticism or feedback for a rental experience that was very smooth.
richard gI don't remember the young lady who helped me out, but her customer service was outstanding.
TABITHA A | Premières impressionsExcellent staff at this location. Very attentive and very helpful in the process is very quick..
Tony T | Expérience généraleThis was the best experience! Great people, very friendly and willing to help! Loved it!
BROCKTON SExcellent service over 23 months. Did not appreciate the increase in monthly payment without notice, however, nor the poor explanation for its cause. Hopefully this can be fixed in the future as I will want to use the Ubox service again. Merci!
Derek LBugged you too much about owing them for a unit when you done paid for it
mary l | Expérience généraleGreat service and product options.
RAYMOND CUhaul got rid of my stuff that I was coming back to get because ran out of room in the car but they let someone get my stuff and that really upset me and two totes had my food in them so what am I supposed to think about that and I should have gotten money back to me for that stuff gone
JEFFREY H | Premières impressionsWas very respectful
PAIGE J | Premières impressionsThank you for your business
Ciera M | Expérience généraleGood customer service
GARY FThe staff at this location is excellent. They really explained everything in detail to me about how to go about renting the storage unit and gave me a map on how to get to the storage unit that I have rented and the storage facility was nice and clean..
Tony T | Premières impressionsFriendly staff. With online early check-in I was in and out in minutes.
Brian WOverall everything was great. The only thing I would change would be changing the access hours to 24 hours/7 days a week.
Maria B | Expérience généraleExcellent service à la clientèle
Russell M | Expérience généraleExcellent customer service, friendly and helpful
Russell MTop notch!
DEWAYNE NI'm happy with this location.
Percy KOverall you did a great job. Your people were friendly. In and Out was quick and easy. The truck was a bit worn but did the job. However, I reserved an appliance dolly and they did not have it. This is really unexcusable... I needed this More than I needed I needed the truck. You need to buy more dollies AND change your policy that if I reserve a dolly then it is there 100 % with the truck. I almost did not rent the truck but called a friend who said he could get a dolly and assist me so I went back in and rented the truck.
CHRISTOPHER MHave the truck warming up and windows defrosted.
AMY DI wanted to change my reservation to a one way trip thinking it would save on mileage. The guy changed my reservation but at no time did he say that it would cost me more money to change it. At no time did he explain there was a difference in charges. After standing there for 30 minutes to make the change the reservation, I was beyond upset when I seen my total.
Amanda PCan't think of anything to improve my experience. Everything went smoothly and staff was friendly and helpful throughout the process.
DAVID MNothing. The person that set me up with the rental was very kind, informative, and great to work with. Same with the person I spoke to when I dropped the trailer off. Very easy and fast experience. Merci.
Kevin DThere was an open bag of gray u haul blanket things in the back that was discovered after transporting of trailer. I would have liked To see before photos and/or be allowed to upload my own photos of trailer. Throw in a checklist for lights too. I saw two separate U-Haul Trailers on the road with lights that were burned out.
Alexander KA worker gave my ex husband my information. I didn't want him to know my new address. Plus my ex got all the e mails when I paid. I never got any. His name was not suppose to be on my account. He rented from you 3 - 4 yrs ago. My info was not private with that storage facility at all. So I took all my belongings out. Very upset over this. So no recommendations from me.
Marlene S | Expérience généraleI will come back to Uhaul anytime that I need them and Thank you 😊
june f | Expérience généraleThe gentleman that runs U-Haul at this facility is absolutely amazing.
BETH M | Premières impressionsNeed more carts
Michael H | Expérience généraleWonderful, hard working staff. Quality service at an affordable price!
KEVIN Ttreat them the same as I was treated
Peter DThe u-haul storage area was clean, but some of the staff were rude, clumsy, and disrespectful!! The cost and quality of service with regards to storing my things at the u-haul was very qualitative, effective, affective, and efficient, but some of the staff like the ones there on 01/29/2025 were rude, and disrespectful!!
Charles O | Expérience généraleWay too expensive. Vehicle was not clean at all. Service was not great.
Daniel WExcellent customer service and they treat me real well.
Gary FStaff was very accommodating, and friendly. Equipment was in "great" shape ! Will definitely recommend!!!!!
Christopher HMerci
ANGELA SI can't think of any way to improve the experience I had. The customer service I received was excellent all the way around. From the guy at the RT Dunn location to Rochelle on the phone when I ordered the box and Tammy who delivered and picked up my box. I was very impressed with the whole experience and would recommend it highly to anyone! Merci.
Estelle BIt's an absolute pain to have to access a large unit so far away from an access point with poor cover during the rain. Was not given directions to access the unit via the door. Would have been helpful
STEPHANIE G | Premières impressionsGreat rental rates! Thank you!
ROD WRien
WESLEY FI truly recommend U-Haul for small to large moving experiences, help is always from the first step to the last. Hours , staff, and facility in Bloomington Illinois were convenient.
pamela m | Expérience généraleNo improvement needed, staff was very informative and friendly
CHRISTOPHER SThe staff always does a great job with check in and return. Zach is a rock star. His customer service is impeccable.
Ivy BWonderful staff
ANGELA SKeep doing what you are doing.
OSCAR SThe wiper blades needed replaced on the truck.
DAVID WLeave a key or code for a Sunday truck pick up because I was scheduled for 7 am got there stores not open but was never given code for key so I ended up waiting on hold for two hours instead of moving. Then I had to find my own truck in the sea of uhauls that was …..fun
WILLIAM EPaul was amazing. Very helpful and even walked me to my storage unit.
Latonya S | Premières impressionsAwesome
KATHERINE SNot a thing! This is probably the most seamless rental I have ever done! Merci.
RAYMOND CBe on time. My items in the u box were all wet my mattress is ruined
Pamela MPrevious review should have been Poor!
PTRICI HThe entire process was seamless and easy from booking online to the pickup and drop-off. I was pleasantly surprised. Merci.
ROSE CDrop off was much smoother and quicker
Ralph DTreat them the way you treated me!!! Respect and patience and professionalism. My transaction was very smooth and educational. Thanks to your people
OSCAR SAs usual, great staff
GINA GNeed back up cameras. Also the radio didn't work properly.
Mark DMost everything went well except for on the delivery of the u-box in Bloomington. I called and scheduled it for delivery only to find out it was not put on the schedule, delaying the delivery by a few days. Then on the day of the delivery we were not contacted until the box was delivered and it was put by the wrong entrance making it very difficult to unload and transport to our apartment.
Aaron BI'm not sure why I'm getting this survey because I am not a new or leaving customer. Wouldn't mind knowing why. You could respond by email. Merci.
Mary M | Premières impressionsThe staff person knew his job well. He gave me a tour of the storage area and showed me how to access entry into the facility. Great experience!
Greg W | Premières impressionsShould consider helping people put their rv into the space. Was difficult to do on my own. A staff member with experience and a second set of eyes would have helped.
Joel T | Premières impressionsKeep doing what you all are doing.
ENZO H | Premières impressionsOne thing I will add an exterminator should come in. I had a few live roaches in my things.
Tabatha L | Expérience généraleSo we rented a U-Haul that had tires that woukdnt keep air in them and they told us to add air when they needed them and then the hood wouldn’t latch and also when I got to the facility I got a storage unit but they wouldn’t check my truck in and the women that was running the front desks was more interested in what the other gentleman that working were doing there instead of what we were asking her.
JENNIFER D | Premières impressionsI'm highly frustrated because when we went to drop off stuff off at the storage they young gentleman did not give us keys to the storage unit so there for we could return the truck after we wanted to load our unit! I would like to not to be charged for the extra miles or reimbursed for the U-Haul truck because it was NOT CONVENIENT!!
KELSI O | Premières impressionsI just moved out of 1 of my 2 lockers. My experience here was OK. The locker I just moved out of had a beam in the middle of it, which was inconvenient. There should have been a discount for that locker. It wasn't worth the full price.
David W | Expérience généraleZach was great helpful and knowledgeable
Nicky T | Expérience généraleThe staff was very helpful. It was great using the storage unit for free with a one-way uhaul rental. Merci!
Scott M | Expérience généraleExcellent customer service! Safe, secure, clean place to store your belongings.
Laura D | Expérience généraleGood location, well lit and clean never felt like I was walking into an unsafe situation no matter what time of day I was putting stuff in my storage unit
Erik A | Expérience généraleEvery time I stopped out to CK on my $500 000 RV the power was out and my batteries were dead and during mid winter they were all frozen….supper nice spot but I only picked your place because you offered Power to maintain battery charging and you did not deliver ……
DARYL F | Expérience généraleDon't have any comments......have a nice day.
Phillip C | Expérience généraleThe price went up 30 dollars over the last 2 years. I've been an loyal and faithful customer of uhaul for 4 plus years at that site. I started getting monthly texts about my bill in recent months. I've never been late and asked them to stop texting me, i didn't need the reminder and the person on the other end of the text said of. Uh, the following months i received the text like clock work. It's kinda a slap in the face to a customer like me. When I went in today to look at my car. Paul at the desk seemed uninterested in dealing with me. I asked him could he turn on the air so I could air my tire up, he just looked at me as if I wasn't even talking to him being that he was the only person sitting down at the desk. So I repeated myself again. He looked at me for 5 to 10 seconds and finally decided to get up and turn the air on for me. Even took the tire over to put air in the tire, I didn't hardly any air. When I mentioned it to the white in the garage area what happened, he turned it on and came over to let me know it was ready for usage. This when the moment I decided to cancel my outside car storage rental with uhaul.
christopher b | Expérience généraleI really needed the storage unit at the last minute and I was able to get one right away thank you
Karen L | Expérience généraleZach S. was extremely helpful and provided professional, friendly customer service.
paula c | Premières impressionsI believe that paying a lot of money after the 1st free month, we should be able to drive the vehicle to our storage unit. Also the hallways should be wider. Should also have taller bay doors and longer bays to back in the big Uhaul trucks.
Mark D | Premières impressionsEverything was good and it was affordable. No complaints at this time.
Heather A | Expérience généraleS.O.
Omari M | Expérience généraleThe Manager of storage Teresa was very professional, knowledgeable,and kind.
venetha r | Expérience généraleBetter maintenance is needed. Rented for a year, during that time the bathroom at the facility was usually dirty and broken. The only time I saw cleaning action was when the inspector showed up for a visit. 3 bay doors for unloading, at least 1 out of order every visit. Another time all were out of order and one was permanently opened.....questionable security. Very disappointed......Uhaul service going downhill!!
Maria T | Expérience généraleVery nice and helpful staff place wasn't the cleanest but my unit was so I won't complain
Precious P | Expérience généraleA bit pricey for the size of the storage unit rented, but facilities, staff, safety and cart availability all very good!
BRIAN G | Expérience généraleThe staff is friendly and very helpful. We used the storage unit while my daughter was at ISU so all of her things did not need to come back home every summer. Always clean and there were always flat moving carts available.
Maureen B | Expérience généraleI reserved a truck and storage at wrong facility, the facility I did want, she was very helpful and made me feel ok
Terri C | Premières impressionsNot responsive with questions. Unit I reserved online not available. GM never called back.
Austin B | Expérience généraleI had possessions in storage at the RT Dunn UHaul in Bloomington for over a year and I'm very satisfied with the experience. Employees are courteous and knowledgeable.
Bradley S | Expérience généraleThis is a wonderful storage facitily. The facility is well maintained. There are alwasys carts available for use. It is easy to access the unit. Overall a great facility.
Tiffany B | Expérience généraleMaybe get more carts if more, than person there at, a time there are not enough of the flat carts. One person will take them all and not leave any for others. Other wise was excellent
Lalena H | Expérience généraleExcellent customer service from day of move in to move out. Great folks!
Sheryl K | Expérience généraleBest storage center I've used. Zach was very helpful.
Spencer F | Expérience généraleStaff was rude when picking up the truck and threw the contract at us then walked away without pointing out our truck or anything. When I came back to figure out how to access my storage unit, they said they would not honor my 1st month free that online said I had until I became upset then called and got it approved. I would not recommend this location for any moving needs due to staff though the storage building is nice and easy
Savannah M | Premières impressionsI have made use of two storage rooms and a u-box for space needed for moving. Facility always clean and functioned properly. Gradually turned in tbe U-box then one storage unit , finally this last one. The personnel involved were dressed appropriately, friendly and polite with a good working knowledge of the requirements for renters. I can only say tbe facility and staff were awesome. Thank you for assisting me in my across country move! I will use u-haul facilities in the future if needed!
Betty H | Expérience généraleEnjoyed truck rental and storage space rental experiences at this facility.
STEPHAN S | Expérience généraleSuper easy to access. Convenient. Friendly and helpful staff. Je les recommande fortement.
Joy W | Expérience généraleMy storage unit was just turned over (U-Haul is at or near capacity) it only had a couple of items left in it that I will toss.
paula c | Premières impressionsGreat. Service and clean facility
mike c | Expérience généraleThe facility is well maintained. Staff was friendly and knowledgeable, particularly the manager, Zach.
Todd G | Expérience généraleMade a reservation and was then told they don't take them even though I had the number. Gave my unit to a walk in. Charged me twice then denied it after my bank posted it. Kept getting " I don't know" while on the phone while the guy in the back is yelling just put her on hold. Called the 800 number to cancel ( didn't need it anymore) and he was great
Dina P | Expérience généraleI've used a number of storage facilities over the years. This is the nicest and cleanest I've used. Zach in oarticular was extremely helpful in explaining the facility features as we accessed the unit.
Spencer F | Premières impressionsSomehow had mold on my stuff after being in a “climate controlled” unit
Tiffany G | Expérience généraleThe lady at the counter was very helpful. But we did have issues with the manager and a we have a called and filed a complaint
Micheal L | Premières impressionsWhile I was there I witnessed one of the Caucasian employees harassing one of the African American employees on two different occasions one of which almost led to an altercation because the Caucasian employee was violating the personal space and touching The African American employee. This is very unprofessional and I do believe that the Caucasian employee at the very least should be written up and counseled on this, if not fired outright
SHANE S | Expérience généraleQuick, easy to rent a space. The customer service was great!
Laura D | Premières impressionsI like how close it is to home.
Pamela P | Premières impressionsI leave this for the comments, because the staff and facility were top notch. I had rented before , for my Aunt and when we moved out it was with several days on the unit that were already paid for, and they would not pro rate, and give me a refund for what days were paid for and didn't need or use when I closed the account. So this time I used it clear up to the date. I'm sure this is a corporate policy, but one that might be told to people up front.
Karen B | Expérience généralePersonally Zach was amazing appreciate his service!!!
Chris B | Expérience généraleit was super flawless and I appreciated the help from the young man in the office, very nice staff.
Christine C | Expérience généraleOne of the garage doors remained open because it was broken and any one can jus lt walk in and have access to the storage units. That needs to be corrected immediately.
gabrielle b | Premières impressionsI did pay for climate controlled. Although I had items I was not keeping they had water damaged and some of my pillows that were not in bags had mold on them. Had storage for over a year and only checked on it once from out of state.
Anthony H | Expérience généraleI tried to push the button in the storage area nobody came .
Zhateya S | Déménagement en ligneI called six different times to see if any spaces available and they told me that I was number one on the waiting list but yet when I called yesterday they told me that yes there was a space available and that they had no intention of ever calling me to let me know it was up to me to continue to call And check to see if a space was available. I'm not sure where the miscommunication was at but the manager the facility told me that if a space opened up for my motorhome, they would be the first one on the waiting list and that they would get in touch with me, but that didn't happen , somehow they dropped the ball like they would be a little more professional when I was there there was about three people standing around doing nothing so you would've thought that they would've had plenty of time to follow up with a phone called me letting me know there was a space for my motorhome available
DARYL F | Premières impressionsStaff on weekends not helpful. Setting in chairs playing in phones.
Laura A | Expérience généraleI liked the convenience of being able to get in at later times. The doors to the parking bars were always broken, the main sliding door was left wide open a lot of times. When I went to move my things out, the main sliding door was broken and I had to use the side door. I tried to park as close to the door as possible so I wouldn't have to lift the heavier items too far. The door to my hatch got hit by the side door and the paint is now chipped off. I'm highly irritated that I have to get that fixed because of the inconvenience.
Toi b | Expérience généraleZach is great
Blair F | Premières impressionsLove U-Haul for being patient with me for so long n I was able to pay off my storage n got everything back!! Live their services. Highly recommend!! Thanks U-Haul!!
Victoria S | Expérience généraleNice facility but price goes up every year.
Michael S | Expérience généraleId highly recommend lower pricing, as the unit I was given, wasn't that big. However, I do believe storage tenants should be able to access the unit so long as they know the pin to get in, 24 hours, as some folks such as myself, work thirds, so I am a night owl, and do most of my work through the evening times. During the day about 96 % of that time, I'm sleeping, as I stated, I work thirds. I feel the storage is amazing, however..... The uhaul trucks, and tow dollies, and car ports all need a major upgrade. They're so outdated, and lots of things messed up on them.
Kimberley M | Expérience généraleReceptionist was very helpful. Walked me through the process, got me a free lock and took me to my storage locker. I had never been to this facility, it's very large and clean. I was impressed by having an elevator and flat carts to assist with move in. Highly recommend.
Anita B | Déménagement en ligneZach was super helpful and nice.
Madelynn T | Premières impressionsI had to get out of a really bad living situation and they saved me. The front desk guy could tell I was really shaken and helped walk me through it.
Hannah H | Expérience généraleThis facility felt more unorganized than most, not knowing which units were leased or not leased. I was assigned one unit when signing the contract, only to find out when we went to visit the unit that it was already occupied, so had to do a different contract for a new unit. They locked out access to our unit for no reason due to internal confusion/communication issues, not sure if we were still using the unit (despite the fact our lock was on it and we were still paying for it) I was sold a combination rotary word lock at their counter and then 2 months later received a call informing me that we can't use it on our unit and needed a keyed lock. When running a storage unit business, the bare minimum should be to know what units are rented and what units are available. It just felt like this was a consistent question/problem for the staff here. Management was very good about making things right with us when there was an issue, so It wasn't a problem, just more of a nagging inconvenience to deal with. We exited our relationship because we no longer had a need to store items in Bloomington. Would have stayed otherwise.
Jason P | Expérience généraleSuper easy to deal with and exactly what we needed. Have one for my daughter and one for my mother.
Joanne W | Premières impressionsWas not happy there was a pole in the unit that I rented which took up space where my furniture could have gone. I requested a different one with no pole and nothing was available.. I feel I should have been made aware of that and feel U-Haul should adjust the rental fee for renting a unit with a pole right in the middle taking up space that I could have utilized!! Thank you!
kristin O | Premières impressionsThe best Uhaul experience.
Tariq N | Premières impressionsYour staff at this facility were so nice and warm. They made sure we had everything we needed.
MARTY B | Premières impressionsI don't know how long it takes for the money to be refunded to me after the balance is looked at because I brought the car that U-Haul back with the amount of gas I was supposed to and also in a good condition and I didn't go anywhere but to my house on Monroe Street and back to the U-Haul place so I barely went 5 miles so when will I get my extra money back please let me know thank you and the service representative that helped me up forget her name she was very kind to me all day and very patient and I really like her
Kim R | Premières impressionsEverything was fine with the truck, no issues picking it up. However, we noticed that the side mirror of the truck, on the right side kept adjusting on its on. Making it harder to see on the right side of the vehicle.
Shanice L | Premières impressionsThe staff were wonderful and so helpful! The facility was super clean and well-maintained. Very pleased and have already recommended to friends and family.
Tara B | Premières impressionsMy only complaint is the rise in rent. It went from $140 to $157 by the time I moved my stuff out. Still worth it though. Definitely better than outdoor storage.
Victoria C | Expérience généraleRude front desk people
andrew s | Expérience généraleAlways room for improvement
Frank C | Premières impressionsI like the distorts, Ralph and the staff
Terrell E | Expérience généraleGreat location and great customer service.
David K | Expérience généraleWonderful people working at this location. Will definitely come back again.
janice b | Expérience généralesuper friendly staff and would come here again if I needed storage!
Syanne G | Expérience généraleSo easy and convenient. Clean and secure storage in a conditioned space. It simply does not get easier than this.
Jason S | Expérience généraleSuper service!
joel s | Expérience généraleOverhead garage doors were broken and inoperable. Not the fault of the facility and likely from customers. This was only slightly inconvenient.
John T | Expérience généraleGreat facility. It was easy and quick to get the storage room. They even threw in a lock for us!
JUDE L | Premières impressionssuper helpful and explained very well
Syanne G | Premières impressionsThe young man that checked me in was very professional and friendly.
Andrea T | Premières impressionsKind helpful
A L | Premières impressionsLooking forward to using the storage area, just what we needed, great price
Charlotte C | Premières impressionsStaff was very helpful and efficient
janice b | Premières impressionsThe young African-American lady at the counter was absolutely excellent. I said I wasn't going to forget her name, but I did she was wonderful the other gentleman they were African-American to showed me to my storage. They were excellent. I have nothing but good things to say best customer service ever, and yes, I will tell everyone all my friends everybody about it
Stacy J | Premières impressionsNo comments!
Micheal T | Expérience généraleVery clean and organized
Herbert S | Expérience généraleBe nice if it was 24hrs
Philip A | Expérience généraleAmy S in particular was extremely helpful in finding us the best amount of storage for our home contents, as well as a one day moving truck rental. She gave us a great tour of the storage facilities and walked us through the steps for checking in and out. We appreciated her personal attention to our needs!
Julie H | Premières impressionsVery nice staff
Cornie T | Expérience généraleThe employee Annie was very friendly and helpful...real professional.
Lambrose H | Premières impressionsI feel like they could be more of a people person. I was rudely told I had to get my lock off storage unit before I turned in everything to be done with the unit and she then locked me out and I could not access my unit to get lock off. Then I tried calling I was on hold for a while twice while standing outside the building and I tried the intercom and no one would respond I don't know what I did but the manager or whoever was rude and disrespectful!! Before her when I got the unit I had no problems but after it was rudeness
Kara H | Expérience généraleAmy and Brian provided great customer service and they were very helpful.
robert h | Expérience généraleGood people nice facilities
demarius M | Expérience généraleZach Schnepper was fantastic at helping me and other customers he saw in the storage facility as well as Amy,Zach, and Annie as they assisted me professionally despite the past complications with uhaul the workers at 72 are awesome.
Blake N | Expérience généraleVery helpful staff
Jack A | Premières impressionsI have had an awesome experience ranging from the U-box to storage for overflow items from my move. Staff have been more than accommodating and I have appreciated their suggestions and flexibility. Thank you! Betty H.
Betty H | Expérience généraleWe did not check out on 11/22/22 we were out 1/15/22!!!!!
Rick B | Expérience généraleI will definitely use U-haul again if I need a storage unit. Ty is an excellent manager and his staff is very nice as well.
PAULA H | Expérience généraleLove this place everyone so friendly
Nora P | Expérience généraleI appreciate the indoor loading/unloading area and restrooms at this facility. There were many carts available which made transporting boxes to unit a breeze.
Elaine T | Premières impressionsGreat location and facilities. It was easy to get in and out. I appreciated the indoor garage slots which allowed for quick and easy, loading and unloading. Always plenty of carts. I rented several trucks from the location and they were ready and available and excellent trucks.
Russell C | Expérience généraleHands down the most helpful and accommodating! Everything was great!
mike b | Expérience généraleAnnie was very nice and helpful. During our time, everyone was very considerate when paying or with questions. Time on phone for payments was never very long. My family will use this facility 100 %!!!!
terry h | Expérience généraleHave been very pleased with the whole process.
Judi J | Premières impressionsVery helpful staff. I had to change storage units multiple times as I selected previous units that were too small. And during our move in; we could not unload the entire truck at midnight and had to leave it loaded in their parking lot. There are cameras everywhere protecting this facility and I knew my items would be safe; in which they were. I currently have a long term climate controlled unit for items that cannot withstand outdoor storage sheds with no heat or a/c. Thank you U-Haul!
Cheryl C | Premières impressionsGreat people
Rick B | Premières impressionsI have rented U-Hail trucks and a storage unit previously. The quality of your business is still great!
alinda h | Premières impressionsYou guys gave me a defective lock and expected ME to hire someone to cut the lock off. That is absurd and ridiculous! I'd completely understand if it was a lock I bought at the store but this is the one YOU sold me! I will never again use this storage facility and will not recommend you to anyone.
Jared C | Expérience généraleThe only complaint I have was the family that emptied there locker into the hallway I needed to get down and had to go all the way around to access my locker.
Jason B | Expérience généraleNice and clean, very secure and a fair price.
Russell M | Expérience généraleAmy was knowledgeable and helpful
Alan H | Premières impressionsFriendly helpful staff and clean facility.
BRYAN B | Premières impressionsFriendly staff. Convenient location and access. Plenty of carts available for moving items in and out of storage.
Kevin R | Premières impressionsBest Uhaul I’ve ever used!
RICK H | Expérience généraleVery friendly environment. Greeted each time with a smile. Helpful information and Mr Brown was very patient.
shirlann b | Premières impressionsThe employee, Ty is always very polite and helpful!
Sandra W | Premières impressionsIt leaks you can see daylight coming in
Shawn H | Expérience généraleSuper on point !!! When I move again I’m coming to UHAUL
Reecka F | Expérience généraleHaving a student at ISU, using this storage facility was a necessity over the summer and I'm so glad we did! The employees here are beyond friendly and helpful. The facility itself is super clean and well kept. I will definitely be back next May to do it all over again!
Laurie J | Expérience généraleWhen I first moved into the unit, the facility smelled clean and customer service was what one would expect. Over the past few years, the facility has become stinky and if you call for service, you get put on hold, with no one returning, much of the time. On more than one occasion, I was charged late fees, after updating my auto payment. Even with someone entering it at the counter, it was not saved and a late fee would be charged again.
Michelle W | Expérience généraleGreat experience!
David Q | Expérience généraleBlake is kind young man and was very helpful and knowledgeable. He's a great asset to U-haul!
Derrick E | Premières impressionsEveryone was friendly and I even upgraded based on the recommendation I received.
Camaro S | Premières impressionsAlways treated with kindness when I come in. Staff is always super friendly and helpful with questions I may have.
ANNETTE D | Premières impressionsTeam was and is very friendly and kind. Store lobby and storage facility is always clean and my calls are always answered. I recommend this location to humans any time they need a truck rental for long or short periods of time, a trailer, storage and supplies. Iv used it all from this location and I haven't yet been disappointed.
Heather G | Premières impressionsReally great staff. Only thing i would change is where the truck and trailer rentals are in the parking lot. They are parked where they block easy access to the entrance and its very difficult to get atound them to unload my things. Theres plenty of space towards the Dairy Queen side of the lot which would open up the front of the facility for easier access plus then possible new customers from the road can see it too. The trucks and trailers are blocking alot. Bit otherwise i couldnt be happier.
Kim L | Premières impressionsTy and the entire group of associates were excellent! They work hard to provide customer satisfaction. They just go above and beyond to help their customers. We were short some movers and a couple guys really helped us out on a heavy piece. They helped make a moving day into a good memory. Our months of using the storage facility between moves was an excellent experience.
Linda Z | Expérience généraleThank u soooo much.. They helped me save my stuff even though my payments were behind due to family emergency.. I recommend to everyone for moving or storage needs..
Ashleii D | Premières impressionsTe staff was very helpful right up until thr end. I was told by your rep that when I leave the unit my time there was prorated. The day I checked out that changed to no refund. I'm disappointed in the information given. Your employees should know the terms better.
Lise S | Expérience généraleVery happy with storing our RV in outdoor secure lot. Only complaint about outdoor storage was the amount of nails, screws, garbage etc scattered about. Many times had to get out of vehicle and remove items out of roadway to keep from causing damage to vehicles tires. Other than that the employees were great and overall all storage experience was a positive!
brian e | Expérience généraleThey was always so helpful and very friendly I would use again and well tell all my friends to use one on Dunn st and the one on main they was very helpful friendly when got a truck Plus what would even make it great if they got a least of men that would help move out or in that wasn’t a arm and a leg moving people gotten very expensive but I know people would really like just people that would help them move stuff .
TAMMIE I | Expérience généraleWe've moved houses 11 times in 32 years and now have three grown children who seem to move constantly. We've worked with UHaul facilities in 7 states. The Bloomington UHaul crew have been - by far - the most helpful and professional crew we've ever worked with. Extremely busy place, but we'll done to the entire team!! (Storage facility, two truck rentals and supplies.)
Sarah W | Expérience généraleStaff did not provide copy of closed account. Was very distracted and not helpful.
Angela G | Expérience généraleWe were extremely pleased with this facility! They were very helpful & we really appreciate it!!
Beth W | Expérience générale👍👍
Aida A | Premières impressionsMy only problem was that I was charged for a extra month rent auto pay. I have yet to be compensated.
Charles J | Expérience généraleI LOVE how clean and how big the facility is. We don’t get stuff like that in Bloomington
Courtney L | Premières impressionsI will be repeating a new storage unit for this fall as well thank you for your service
Micheal T | Expérience généraleWondering if more space is needed can u roll into new larger unit and how much notice needed to cancel
Dean C | Déménagement en ligneUnaware that I had to purchase the lock instead of being able to use my own, increasing rental fee.
Dennis M | Expérience généraleStaff was very courteous and professional.
Latrice B | Premières impressionsClean, friendly staff, accessible. Would rent again in the future
Chimere S | Expérience généraleAll of the workers were super nice!! The facility was so clean and well lit!! Good job!!!
Susan C | Expérience généraleThe customer service rep I met with was extremely polite and helpful. 10/10 would recommend this location.
Jennifer F | Premières impressionsStaff was very helpful in getting a trailer and a storage unit. The process was very efficient.
Harry a | Déménagement en ligneEverything was good with the exception of the one of the storage units (Unit 2398). Damaging about 90 pieces of clothing. The facility I used was located at 1710 Dunn Dr Bloomington Illinois.
ANDREW R | Expérience généraleOnly issue was with the lock. I had same style lock as they "required" except mine had a number combination instead of a key. Was initially told that mine was fine to use but when I came back they had placed a lock on it and said that I couldn't have an alphabet lock and I would have to purchase their key lock. I think that the number lock is more secure than a key one. Anyways, seems like it's a way to make extra money when it's not necessary.
Robin T | Expérience généraleFirst experience with U-Haul and I see now why you guys are the go-to for moving services. Incredible prices, great quality, and friendly workers. Thank for making our move from Oklahoma to Illinois doable.
KHANG S | Premières impressionsWish the hours were 24hrs without the extra fee.
Michelle D | Expérience généraleI really appreciate this facility.
Tracey G | Premières impressionsIncredible customer service and engagement Team members went above and beyond
Carl B | Premières impressionsTy at the Bloomington Illinois location was professional and friendly and considered my storage needs to find the right storage space for me.
anne F | Premières impressionsThe person on duty when we arrived on 11/13 at 445 was VERY friendly and helpful. He did a great job.
Lise S | Premières impressionsGreat staff
Chris H | Expérience généraleService was great
Shamella C | Expérience généraleClean facility. Friendly knowledgeable staff
Chris H | Premières impressionsStaff was very professional. We ended up having to rent more storage than we thought. A little snag with getting all 4 units on auto bill. Upon calling this problem was resolved and late charges returned. Make sure they have your contact information! They will e mail you with things (like nonpayment) and you can call and get it fixed. Clean, well lit and easy unload and load. Carts are provided. We moved out of state so we won't be back. Definite recommend!
Laurie S | Expérience généraleOnly thing I don’t like is units are not prorated for early move out.
Malinda G | Expérience généraleRented unit begining on March 26, 2021 at a rate of $184.95. Removed everything Oct. 12 2021, Did not receive a pro-rated refund from unused time. Paid $182 storage bill for October. Removed everything on Oct.12. Had unit since March 26. Did not get a prorated refund for unused days. 4
Marilyn c | Expérience généraleThere was a problem with the storage unit they originally had for me-the alarm didn't work or something. The problem was rectified very quickly. Staff is polite and helpful, facility is very clean.
Brenda W | Premières impressionsThe staff was excellent!! The best customer service I've had in a long time.
Henry J | Expérience généraleThe staff was great and extremely helpful!
Henry J | Premières impressionsWAY too expensive!
Dave H | Expérience généraleZach was amazing, and he had excellent customer service. He walked us through every step and made the process extremely easy. Give that man a raise!!
Holli B | Premières impressionsVery happy we chose the uhaul storage!
Maribeth G | Premières impressionsNever got my free month although I inform Tyler Scott about my issue and various emails going back and forth he never did issue my free month I still had to pay it they just didn’t care especially him I feel like they know kids from college store there stuff there and since they are to far away to come back and discuss the problem they at U-Haul don’t care to fix it so no I won’t be going there again they don’t honor the commitment they have and that’s is bad business I will be writing to better business bureau and contacting a hire up person in charge
HERB C | Expérience généraleI have recommended this facility. The staff are excellent. They were very helpful in a time when my plans changed and I needed assistance.
ERIC L | Expérience généraleThank you so much! Great staff, clean facility, and already recommended U-Haul Storage to another neighbor!
paula c | Expérience généraleThis place is by far the best uhaul I've been too. Staff was really nice and knowledgeable. They will get my business over any other uhaul in town!!
TY B | Premières impressionsVery easy to get a storage and close out
JANET C | Expérience généraleonly place we ever rented a unit from. we had no issues. had to wait a long time when trying to rent and then down size to a smaller unit. Seemed to have computer issues or inexperienced people working them.
Steve B | Expérience généraleThe person who checked us out was GREAT! First month free was amazing too!
Brandy E | Premières impressionsGreat clean easy
TIMOTHY G | Déménagement en ligneThe nicest,cleanest, and most friendly staff and facility I’ve ever been in. They went above and beyond to help us feel comfortable in an emergency situation.
Malinda G | Premières impressionsThe only issue we had was water leaked into our storage unit from the ceiling. The staff felt that there was a leak in the sprinkler system. It ruined our pool table, and we have filed a claim. Not sure if we will get estimated value or replace value for the pool table. We have had this unit for about 27 months which means we've spent over $5000 to store our stuff in there. Considering the amount of money we spent to store our stuff in that unit, I am hoping that the claim process will be easy and we will be satisfied with the amount that we receive.
David A | Expérience généraleExcellent experience. Would use again the next time we need storage.
ZACK M | Expérience généraleThe associate I dealt with was very polite and knowledgeable. His suggestions helped me successfully put an end to a rough day.
michael h | Premières impressionsVery helpful staff
christopher b | Premières impressionsExcellent to work with.
ERIC L | Premières impressionsFantastic
William G | Premières impressionsMATTHEW WOODLY (GM) Main St. Location was very friendly and helpful. He saved us when we purchase a one way and we needed an in town rental. Payton at the RT Dunn drive location was kind and friendly
Kenautis S | Premières impressionsI would have given this location 5 stars but my access code is not recognized and the alarm sounds every time I open my storage unit. Really sad that I have to cover my ears and wait and then get looked at by other patrons like I did something wrong. This is the 2nd day for this problem and I believe it should have been fixed by now.
Phillip F | Premières impressionsThe customer service was really great. Everyone I dealt with was also very professional!
DEBRA T | Premières impressionsYou guys were very nice and helpful great job and thank you
Reinaldo M | Expérience généraleThe outside covered storage area was littered with leaves and cigarette butts; I’m sure it’s a recurring situation, though it appeared not to have been done for some time
Barry S | Premières impressionsEasy to set up and very quick.
Aaron S | Premières impressionsTyler was very nice and helpful, taking the time to explain everything to us.
Art S | Premières impressionsEverything went very well. Gentleman at desk was very helpful. Great place!
jim b | Premières impressionsGreat staff! Very clean facility!
Stephanie Z | Expérience généraleInstructions were not clear regarding accessing the storage locker via the keypad. Also we were not told how to deactivate and activate the security alarm..
Sandra L | Déménagement en ligneI love the fact I could do EVERYTHING online, didn't have to spend the going to the facility which made a stressful no moment much easier
Michelle R | Déménagement en ligneYou need to provide more hand carts
BYRON S | Premières impressionsVery good service
Julio M | Premières impressionsOutstanding offers, service and security. Best storage experience I've had.
ROBERT D | Expérience généraleI definitely will be using u-haul again if I need a storage unit in the future.
paula h | Expérience généralejeff from uhaul(jake from state farm).... saved my day.... over the top .... went out of his way..... call these people ... they flipping awesome 🙌🥰
TIFFANY C | Premières impressionsThe staff were very helpful. We appreciated the free first month and the company's willingness to be flexible with payments. Merci.
deb j | Expérience généraleZack was nice and very professional. I found that him giving me a tour and explaining the process was helpful. Tyler also answered a couple of my questions about climate control vs heated storage. The answers assisted with my storage decision. Since I have never used storage before it was reassuring to have them share their knowledge.
Laurie S | Premières impressionsWould use your storage facility in a heart beat. Next time I need one, you're on my list.
james h | Expérience généraleVERY clean and excellent staff. Helpful and friendly.
Stephanie Z | Premières impressionsStaff was friendly and efficient. Excellent service.
Todd H | Premières impressionsEverything was great until a tiny pond of water came crashing down on me after it pooled on top of a bag.
Nicole B | Expérience généraleStaff was very helpful and would definitely recommend!!!
Keisha W | Expérience généraleStorage area was nice and clean & well lighted. The flat carts were a real life saver. brought back memories of my Grocery store days. T J Keep up the good work, nice place & crew.
james h | Premières impressionsThey kept playing in my account. I would be charged different amounts. Changes were made without my knowing and I was charged for their error. Never a manager to speak too. Was treated as a "OH WELL, We are corporate and nothing will be done". Never again.
Lori C | Expérience généraleExcellent customer service from Brian, Tyler and all staff.
James S | Expérience généraleShould really consider weekly payments.
Marquita H | Expérience généraleMy only issue was that the office closed early in my opinion and that I had to use U-Haul locks; otherwise, everything was great!
DERRICK S | Premières impressionsThe staff was very friendly and helpful. They went above and beyond the requirements of their job.
Frank C | Expérience généraleMy only issue is that the storage units are not properly advertised. We have reserved 3 20 foot units online. (We were given 6 10 foot units.) We have never been able to rent one of the 20 foot units because none were available. There is a big disconnect between the online reservations and the actual inventory.
MARCELLA W | Premières impressionsChris and Heather were very helpful and knowledgeable.
Frank C | Premières impressionsGreat job
Lynn B | Premières impressionsThe staff was very kind and caring to everyone during these hard times. They went above and beyond to be sure that the needs of the customer was met no matter what cost it was. I appreciated everyone and everything that had to do with the facility. Merci.
Christie G | Expérience généraleVery helpful and made it easy to rent a unit. Very clean and well maintained.
Meghan M | Déménagement en ligneWhile the halls are normally well lit, there are no lights in the actual units and the light in front of mine was often burned out. The check in process to make sure the alarm does not go off was not ever explained to me by an employee. The first month I set it off several times and had to have an employee shut it off each time. Never during those times did anyone show me how to correctly gain access. Another customer showed me that I had to go to the right kiosk and put my information in then repeat it again at the left kiosk. As for the staff, generally they were friendly and helpful but my very first encounter was when I first got there, after purchasing the unit online, was with a manager. Halfway through checking me in he left the office and jumped into a truck and left. After waiting for 10 or so minutes I realized that I was the only person there. I called the phone and the phone on the counter in front of me rang without anyone coming to get it. Eventually I went behind the counter and poked my head into the office to the right and it was empty, then I went to the door on the right that leads to a garage of sorts. It was also empty. Eventually I left and found a young kid in the parking lot with a uhaul shirt. He told me that he was busy. I told him what had happened, 20 minutes earlier at that point and forcefully told him that I needed to get into my unit and that my truck had to be returned very soon. He did then follow me inside and realized that the manager had left and apologized. Then he took me to the unit, without finishing my paperwork or showing me how to get in. He set of the alarm whilst showing me the unit. Some time later I realized that I had absolutely no paperwork or receipt for the unit so I did have to go to the office again and had to go through all the info, at which point I did finally sign some things and get a copy. I also repeatedly told them that my name is Lara Ward. As you can see by my receipt that they still have my name as "Laura". So all in all not a terrible experience, but not professional. My stuff stayed dry and clean, but the price was on the high end. Also sanitizer would be good to provide near the doors to the units, not just the office.
laura w | Expérience généraleRates seem a bit pricey but if that is what it takes to provide such an excellent facility and good staff it is worth the extra expense.
Paul S | Premières impressionsGreat staff and a perfect place to go when moving. This place has got all your moving needs. Boxes, tape dispensers, labels etc... And the stuff they sell is top quality at a decent price. I would recommend this place to everyone.
Kevin H | Expérience généraleI plan on using this facility in the future. It was very well kept, and I do like the fact that a code is needed to enter, and the facility could be entered 24 hours a day. I felt very secure while being there.
Lindsay B | Expérience généraleReasonable pricing, secure storage, overhang for camper, electricity available if desired. Remote gate opening is handy so I don't have to get out of RV to access facility.
alan d | Premières impressionsSecurity system had issues one night but besides that everything was great
Sodiq A | Expérience généraleChristopher Dellinger is an asset to your organization and you should give hime a raise.
Lisa S | Expérience généralenone.
ROBERT H | Expérience généraleonly problem is elevator broke down last night and we couldn't finish our final move so had to re rent truck and wait for today
MELINDA O | Premières impressionsVery happy with U-Haul. I've never used a storage facility and they made it very easy.
William D | Premières impressionsVery helpful and courteous staff.
Marcia C | Expérience généralegreat staff and very helpful.
lloyd g | Premières impressionsHeather is Great!
leonidas m | Premières impressionsThis Was my First Visit To this Facility And I Love This Facility it is a great Place To Storage Your Personal Belongs At.
ROBERT H | Premières impressionsEveryone that I had interaction with was very professional, helpful and friendly. I will be a return customer at this location.
Mary S | Expérience généraleVery helpful
Nicholas W | Expérience généraleVery clean and quiet. Kinda pricey.
Logan W | Expérience généraleThis Uhaul location is top notch. They have the best staff who always give the best customer service, are always friendly and kind, and respectful. The staff at Uhaul have been amazing which is why I will choose Uhaul over any other moving company going forward. I came in to get a few boxes and because of the service I ended up getting more boxes, a truck, and a storage unit. I hope everyone at this location is praised for the great work they do. Thank you to everyone who helped me make this move less stressful, easy, and fast. Way to go Uhaul.
Tyler M | Premières impressionsVery helpful with process and renting unit.
Marcia C | Expérience généraleI was late on my payment. Payment was due on the 7th. I was trying to move my stuff out by the 14th. I spoke with a manager. He was rude and misleading with what he told me. I was lied to by him.
Joe H | Expérience généraleVery helpful and friendly
Marcia C | Premières impressionsNo other facility offers the level of storage security, cleanliness and service. Won't go anywhere else.
Randall H | Expérience généraleThe credit card machine was stupid slow. The staff was helpful and apologetic about the credit card machine. Actually moving in was no problem.
John S | Premières impressionsEverything was in order and I was able to move the Rv in right away. Merci!
Padma M | Premières impressionsCatherine was very professional in handling our reservation and getting us setup. Very refreshing in a day where companies often lack good customer service. Merci.
Steven D | Premières impressionsNothing bad to say. Storage location and store are clean and inviting. Staff was amazing and understanding! Storage system is top of the line and secure. I love it!
Joe H | Premières impressionsStaff was very friendly and professional.
david h | Premières impressionsThese guys are very helpful and I would definitely recommend them.
joyce r | Expérience généraleI don't think it's right that days are prorated when you move in but not when you move out. Also, the fact you have to buy a lock from the facility for it to be "approved" is extortion.
Darron H | Expérience généraleThe staff was very nice with me. They thanked me for using their facility.
William D | Expérience généraleGood experience
Marcia C | Premières impressionsThe staff is fantastic.
Zachary E | Premières impressionsI appreciated the security and climate control
Robert W | Expérience généraleGreat place
Mike t | Expérience généraleIt was nice and the staff was helpful.
ADRIANNE C | Expérience généraleKaelin (general manager) was amazing!!! 10/10 recommendations from me!
Alleigh H | Premières impressionsI found the staff to be friendly and helpful.
Sheila D | Expérience généraleGreat service clean place
Ashira M | Premières impressionsThe staff provided very friendly and helpful service! Would recommend this location to anyone!
Dave G | Premières impressionsGreat facility and friendly people!!
Karen O | Premières impressionsPretty seamless experience, nice people and a great facility. Only cons were more staff is needed during high volume times and making sure unit is unlocked prior to moving in.
Lacey B | Expérience généraleEasy to access and secure. I could not find a better storage rental.
JAMES F | Expérience généraleEven though staff were friendly and always apologized for my wait, I experienced long waiting times when I needed to ask a question or to check out.
JACQUELINE C | Expérience généraleExcellent
Mike t | Premières impressionsReally nice people to work with!
Linda M | Expérience généraleVery clean., good customer service. Harry Mutz
Harry M | Premières impressionsGood customer service would recommend people to this location.
Wendell M | Expérience généraleAmanda was great at taking care of my needs
William D | Premières impressionsVery helpful crew, showed me RV spaces, and included a remote with the space lease. Merci.
Lloyd G | Premières impressionsThe building always smelled clean. However, there always seemed to be troubles with the computers which took longer than it should when checking in and out for actual uhaul rental.
miranda G | Expérience généraleWell maintained and safe storage facility.
Manjunath N | Expérience généraleImpossible to find ANYTHING wrong since we only ended-up needing the Locker for less than a month. Your Employees were very helpful and courteous. Merci
Craig D | Expérience générale.
Eric M | Expérience généraleYour Employees were very friendly and efficient. We have no complaints whatsoever to register. Your Facility is quite impressive.
Craig D | Premières impressionsThank you so much for the excellent service. Also facilities appear nicer/better set up than another storage facility in town.
paula c | Premières impressionsThe staff was very helpful and friendly. Highly recommend. Thank you
Yvonne H | Expérience généraleService was great. Person I worked was very knowledgeable and friendly to work with.
Jerry W | Premières impressionsWe didn't sign a contract for a storage unit probably because it was so chaotic the day we were there....yet we were obligated to abide by it! Their mistake us $110!
dan j | Expérience généraleThe staff made pick-up a smooth experience!
William R | Expérience généraleVery unprofessional tried to bill me 2 months after I moved out of my storage. Storage paid up for the month left 3 weeks early still tried to charge me next month's rent and interest. Do not use.
Joshua W | Expérience généralejust a great facility.thank you
elizabeth k | Expérience généraleVery clean.
JANUSZ A | Expérience généraleRV storage was awesome here. Love the charging stations and alarm system. My trailer was safe there. GM Megan was great. I'll be back.
James E | Expérience généraleThank you! Will rent from there again.
Lloyd G | Expérience généraleWe were very pleased with this rental unit:facility.
Kimberly S | Expérience généraleThe Ubox was delayed
Xing W | Expérience généraleI can't recommend their ubox services it was unreliable and they cannot garentee a dilvery date.
Brenden G | Expérience généraleI rented an rv spot. Using the online checkout I started the process. Having not heard from anyone to finish the agreement after multiple tries, uhaul made it right by providing first month free.
Lloyd G | RéservationHad to take out stuff but the elevator wasnt working Meghan helped in getting it down appreciate it and thays when i came to know about the stairs as well.
Naveen A | Expérience généraleThe paperwork was handled quickly and efficiently, the rates were as promised, and the staff was friendly.
Lynn B | Expérience généraleJust like at other UHAul stores though, there never seems to be enough people working inside the store. This means a lot of standing and waiting.
Chris W | Expérience généraleVery clean and easy
Matthew D | Expérience généraleS.O.
Donna G | Expérience générale