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JOSE CCustomer Reviews for U-Haul Moving & Storage of Truman Corners
Testimonials From Recent Customers
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Always good!
ERIN LFor some reason this trailer caused a severe vibration when empty. We have rented several 5x8 U-Haul trailers before and never experienced this issue. It made our entire pick up vibrate.
CLINTON RThe gentleman was kind and courteous. Had purchased the unit turns out was to small ended up using the open unused to compensate my stuff left out. He switched the unit without trouble. Thanks gentleman
Kualani S | Premières impressionsYoung man helping us was very pleasant and helpful. I give him high marks. Something went wrong with the check in and approximately two weeks later I got notification from corporate that I still had trailer out and if I didn't return, I would could be charged for a replacement. Finally had to make a trip back to rental site to resolve. Turns out trailer was stolen off the lot. Young man remembered me because of the tire issue I had and cleared me out of the system. Hopefully problem is resolved. Found out this may not have been first trailer stolen off the lot.
KEVIN KThe people working here need to work on their communication skills by being more approachable and friendly to all that enter the building of the company they are employed for as they need to be more aware since they are way over the adult age.
Tiffany VNothing except new wiper blades, service was excellent during pick up.
Dann KThe staff are well organized and awesome.
Kris EReception was excellent and associate helping connect trailer was exceptional
RONALD FThe guys at the store were friendly and very helpful
JAVIER HThanks made moving easy and with a smile 😊😁
Kualani S | Premières impressionsIssue was not with the employees but the U-Haul system was down and employees had to manually check out my trailer. Took forever to get my trailer due to backlog of customer support. All the employees were incredible and were helpful even though they did not have a functional computer system.
bryan hI received excellent service from the time of pickup at 7:30 to drop off at noon. The staff working the early morning shift is awesome! Thank you guys for making this a great move for my Dad.
MARY RTeam here is awesome
John FGreat.A pleasure.
LUTHER FGreat Service
Jordan MLamar met me and removed the trailer and was the most genuine person I have met. Your entire staff at this location was very helpful and kind.
MICHAEL EProvide onsite parking for customers leaving vehicles instead of having them park at the sketchy hotel next door
PATRICK MDiandre the general manager was awesome , very kind professional . Greets customers immediately, responds to their questions and explains the process so kindly . I have with Diandre couple of times and each and every time he's great. I commend U haul on a staff of his caliber and because of him I will recommend U-Haul to all my friends .
ABBAS HExcellent service
REGINALD A | Premières impressionsThe truck was clean, however the service engine light was on and the truck was having issues switching gears.
INEZ Ndidn't go inside. Dropoff was quick and the guy was friendly/efficient.
Matt GPlease keep supplying your customers with all of the necessary equipment that you offer time after time. Thanks, U-Haul
marilyn rNothing -- did not have anyproblems with the staff.
ROBERT CAwesome service at both l9cations! Quick and easy!!
JULIE HWhen came to drop off my AT the guy came out to check me in or so I taught. He disconnected my AT and told me I was good. The next day I get a phone call asking me when I was going to drop off my AT, and my initial thought was that he never checked me someone stole it. After the called they located it and checked it in. When I was ready to turn the truck in Charles came out with full attitude for no reason. I asked if I could get a copy of my receipt and rudely he told me that it will be emailed to me. I really needed a physical copy of my receipt because this was a government move and I had to keep physical copies of my receipts. When I went in a lady behind the counter was instructing her team to not hang out any more paper receipts. For someone to had spent well over $3000 this was a horrible experience both leaving and coming.
DION BThey did great, they helped me out when trailer lights weren't working. Turns out, my truck wasn't outputting power! They let me work on it for 10 minutes to swap it out before getting me on the road. Very happy with my experience, quick and professional. Will definitely be renting from here again.
LEIF CSuper helpful, everyone I came in contact with there was nice and got me going without any issues.
JOHN PThank you Anthony (with the hat) and team for all your help!
Stephani C | Expérience généraleEvery U-Haul employee was awesome. Super nice and helpful. I ran into 4 employees and they were all fantastic! Merci.
CHRISTOPHER SStaff should definitely be more friendly and inviting
JOSEPH BNo parking, nowhere to check the truck out like you are supposed to before you leave. I DID NOT pick this location. My preferred location was reserved for almost a month then got moved at the last minute to a location way too far away to make sense. I called and changed the location to one closer and was lied to by Monte about adding extra miles to the trip since this was NOT my fault. All causing a huge anxiety attack that I didn't need. Which is why I already had everything RESERVED!
COLLETTE WFriendly staff, great experience,
RONALD OSo far, very good service.
LATONIA ANothing it was all good
CARMALITA TYour customer service was great
OSCAR SEveryone was so friendly and helpful
CHRISTINA MThere is nothing to do to improve it was pleasant and easy
Shontel BWhen the guy pulled the U-Haul up front for us to take he backed it into someone's side mirror in the parking lot. No damage done but he was not paying attention.
DAVID SWas overcharged by over $100
TAYLOR CLove the staff at this store, professional but kind and funny
George HGreat set of guys that helped us. Good customer service.
Shirley MOverall we were please with our experience at the Grandview UHaul Store. The Customer Service Representative was very helpful and friendly. We were able to make a smooth transaction of getting the UHaul Truck quickly. The UHaul APP when uploading pictures and verification of sales does take a few extra minutes before you know you are ready to drive out of the U Haul lot
GWENDLYN MVery friendly, helpful and communicative.
TIFFINI DNothing, everything was excellent
DENISE JNot a thing. The manager is fabulous. He's extremely helpful and goes above and beyond to ensure that your order is correct and ready to go when you arrive. He and his team even helped us change our order in-store to make our rental experience easier and cheaper. The entire team is great.
Terry SIt was last minute, The staff was super courteous and respectful
LATOSHA SNext time customer call to extend contract would be nice to answer the phone. Instead of calling me screaming about a truck I tried to extend the day before. Not my job to keep calling until you answer. Need to work on phone and people skills.
ANTHONY GVery helpful and fast service
HAROLD WEverything was great.
DAVID GSimple drop off and nice employees.
joreme gKelly was extremely helpful!
STEPHEN GThe two guys working this location were professional and cordial would rent from here again.
adam sI have used this location many times and have always received excellent service. I did on one occasion have to use a different location, it was a disaster could not find the reservation,did not have a comparable vehicle. Was told ,"Sorry about that."
GREGORY TThanks Anthony and team for a great rental experience.
BRADLEY BEverything was good no complaints, keep up the great work EVERYONE.
KWESI BThere is nothing really I can add because you guys did a very good job handling my move only thing that I can add is keep doing a good job thank you
LUCILLE BStaff was very knowledgeable, prompt, Friendly and helpful. Would highly recommend!!!
BRUCE LTruck's windshield was very dirty and out of fluid. Ride was very rough.
CHAFIC MFirst Uhaul location did not have our trailer, so this was an immediate "save the day" option. Excellent!
THOMAS KMy experience with this rental was the best I have had since renting at UHaul. Employees were very friendly and helpful.
BRIAN NAnthony was very nice and helpful
LaCheala TI was over charged $75 more than my final bill. I will be talking to a manager to get this corrected!!!!!
JOSHUA PThe people at the counter were professional and made adjustments on the truck without hesitation!
MARK EHad issues with the truck from day 1. Contacted customer service and told them they needed to come pick up the truck as it couldn't be driven. Asked for location, (literally less than half a mile from where we picked it up). They never showed up or followed up so the truck sat there until I had a friend run the tags. They reported it stolen. SMH. I had the police tow it, showed them my correspondence with customer service, and they said to contact them if U-Haul tries to take it further. Annoying experience to say the least. They seem lazy. I mean, it took them months to give me a correct storage unit code, so I could only access my unit when they felt like driving over there and letting me in. Supposed to be 24 hr access. Very disappointed in all aspects.
ELIJAH BCustomer service representative was excellent
ROBERT FThe auto transport dolly was covered with mud. I was afraid that a rock or some mud might fly off of the trailer while towing it and crack someone's windshield. I hate people who do that and do not want to be one of them!! Clean it before you give it to another customer!! Also, the fella that was out there made me wait a good 20 minutes blocking other traffic because there's a tiny narrow lane for people to hitch up to the equipment and it's the same lane that traffic should drive through. I had to back my trailer in when I got there which was fine and I'm capable of doing it but the guy came out and wanted me to move it to a different location but could not give me clear direction where he wanted the thing to be so I had to just back it up and park it somewhere in the middle of the way. It was awkward.
Ryan MGas was not at a quarter of a tank, so i had to put extra gas in the fucking tank, I called the the location over ten times and didn't get an answer. I probably won't use any Uhaul services again, only because when a customer is trying to reach a representative of the company no one answered the phone, also they don't check the truck gas hands.
Renee DI WOULD RECOMMEND THIS TO A FRIEND ONLY IF THEY DO NOT EVER GET THAT TRUCK AGAIN AND I DON'T WANT THAT TRUCK AGAIN I THINK I'VE HAD THAT ONE LAST TIME I RANTED IN AUGUST. I WENT THROUGH U-HAUL QUITE A BIT AND ASBESTOS THIS LOCATION. I NORMALLY DON'T HAVE TOO MANY ISSUES JUST WITH THAT SAME EXACT TRUCK I JUST DON'T WANT THAT ONE BACK EVER AGAIN IT WAS PURE HELL. I COULDN'T GET A HOLD OF ANYONE AT THE LOCATION FOR ALMOST A WHOLE WEEK AND I COULDN'T GET ANY MANAGERS TO GIVE ME A CALL BACK TO COME UP WITH A RESOLUTION. THE STORE WAS CLOSED A FEW DAYS DUE TO THE HOLIDAY AND THEN IT WAS CLOSED AGAIN A COUPLE DAYS DUE TO EXTREMELY BAD WEATHER WHICH ALL BECAME MY PROBLEM AS WELL TO WHERE I COULD NOT EXCHANGE THE TRUCK OUT OR GET A HOLD OF ANYONE FOR OVER A WEEK. THIS LOCATION TRY TO CHARGE ME FOR ALL THE DAYS OF RENTAL UNTIL I HAD TO FIGHT TO MAKE SURE I WAS GOING TO GET THE PROPER REFUND FOR ALL THE ISSUES THEY TOOK OFF A COUPLE DAYS BUT THEY HAVE NOT WORKED ON THE EXTRA MILEAGE I HAD TO USE TO COME BACK AND FORTH IN THE EXTRA EXPENSES IT CAUSED ME THAT WAS TAKEN OUT OF MY DISABILITY AND MY BILL MONEY DUE TO NOT BEING ABLE TO REACH ANYONE TO KNOW WHAT TO DO AND HOW TO GET THIS OFF RESOLVED QUICKLY. IT END UP COSTING ME CLOSE TO $500 ALL BECAUSE OF LACK OF ANSWERING PHONES AND RETURNING CALLS FROM U-HAUL AS WELL AS DAYS THEY CHOSE TO CLOSE THE SITE DUE TO BAD WEATHER WHICH WAS NOT MY PROBLEM BUT BECAME MY PROBLEM. I ALSO GOT INJURED A COUPLE TIMES DEALING WITH THE BROKE DOOR ON THE BACK OF THE U-HAUL I HAD. I HAVEN'T EVEN GOT PROPER INFORMATION ON WHAT I NEED TO DO TO DO A REPORT. THERE'S STILL A LOT OF INFORMATION THAT NEEDS TO BE SHARED ABOUT THE TRUCK MY EXPERIENCE MY INJURY MY UNNECESSARY EXPENSES MY PAIN IM IN TOO DUE TO ALL OF THIS. SO CALL ME. STILL WAITING FOR SOMEONE FROM CORPORATE OR THE DISTRICT MANAGER REGIONAL MANAGER OR GM TO GIVE ME A CALL BACK AS SOON AS POSSIBLE. CALL MRS. TAYLOR AT 816-778-4450
LUANN TI should have gotten his name, but he seemed to be the manager on duty at the time. I was very impressed by him and the crew working hard in the terrible weather to make sure my trailer was cleared off and ready to go.
NATHAN SThe level of service and compassion at the Blue Ridge location is out of this World. The ENTIRE management and staff were very attentive to our needs and exceeded our expectations. We will ALWAYS refer friends and family if they need rental or storage to go see our friends at the blueridge UHaul location in Grandview, MO. ~The Miles Family Houston, Texas
Paul M | Expérience généraleStaff is great, Kelly especially! Had a few issues but were fixed promptly.
MICHAEL S | Expérience généraleThe manager there had great customer service in Blue Ridge at truman Farms. He's a great asset to your company.
MICHAEL S | Premières impressionsHaving to keep going in and asking to get in unit was a pain,
Loretta E | Expérience généraleOMG where should I start I truly appreciate Mrs. Kelly. She had the best customer service and she went above and beyond to help me in my time of the need she was definitely my Angel on Thursday I also want to Recognize the general manager the DeAndre Anderson These people were so generous to me and I truly appreciate everything.
Tramaine S | Premières impressionsRATS! RATS! RATS! I would NOT recommend u-haul!
Leshon w | Expérience généraleI received this storage unit for one free month after a one way move from Southern Kansas. It served our purposes great as we figured out where to put the additional items during that first month.
Clinton R | Expérience généraleReally really great staff, everyone had wonderful customer service, lots of knowledge, courteous, helpful and kind. It's just the type of service you need when moving or what ever the need for a Uhaul is. We appreciate the staff at this Blue Ridge location. We had to move our Ubox to this storage due to death in our family, so this meant a lot. From the phone conversation to the front desk to the tech's. Merci!
mya b | Premières impressionsThe security system on our building would not shut off to enter with a card or code, either one. The manager explained that uhaul would not come out to fix it, so he had to let every customer in. Even then when we opened our individual unit, the alarm always went off.
Craig S | Expérience généraleI did not like the fact the the only time that I can get anything out of my storage room was doing business hours because the keypad was broken and I had a storage room there for a whole year and it never got fixed throughout the year. I was there
Alayshia B | Expérience généraleThe staff was really friendly and attention to detail.
tony r | Premières impressionsNo additional comments
Shirley B | Premières impressionsThe lady was so nice and she has great customer service
Tanesha M | Premières impressionsReally nice and how I can access 24/7
JOSE M | Premières impressionsLove the staff here. Kinda expensive ,but worth it knowing our belongings are safe.
Paul M | Premières impressionsStaff are very easy to deal with. I would definitely rent here again. Merci.
Carolyn F | Expérience généraleI rent this space 8 months and had to always go inside store to get someone to go let me in to storage space. This was an inconvenience for me. Not having access during hours promised on contract. On one occasion I came to get in 30 minutes before store closed and the clerk refused to let me in. I always had to wait while clerks finished helping customers inside store though I was a paying customer. I hope not needing storage space again but if needed I will definitely look into other places.
MARSHA C | Expérience généraleS.O.
Alva L | Expérience généraleLove this place!! I will use them fir all my travel and storage needs. The staff was helpful and friendly.
Paul M | Premières impressionsNothing was together and I wouldn’t recommend this location/but the new manager was excellent in fixing my problems!!!!
debra w | Premières impressionsI didn't know that I wouldn't have access to my storage at anytime. The staff was very helpful. The price of the storage was not good for me as well.
brenda m | Expérience généraleI want to extend a gratefulness thank you to Collen and Elizabeth for all of their help and support during my time with the u-haul storage. Unfortunately, one staff member named Bo was rude to me the entire time I had this storage space, no matter what my question was or concern he was super rude and disrespectful. Merci
Yvonne B | Expérience généraleVery good costumer service
Sean D | Premières impressionsFriendly and clean
norma b | Expérience généraleThe cost could have been lower per month, but overall it was good.
Kamille J | Expérience généraleCouldn’t ask for better customer service, staff was AWESOME.
Laura J | Premières impressionsOver charged and my storage unit was always blocked by one of the trucks and the stuff wasn’t helpful at all
Lakesha T | Expérience généraleThe gm Steve was always very helpful he works with pride and it show through his staff as well!
Brandon F | Expérience généraleTruck air condition didn't work when driving, waiting on store where I picked Truck up too call me. The guy was very nice that took the info.
Carol B | Premières impressionsThe young guy at this location. Assistant manager was so awesome and helpful. I'm not sure of his name. He had tattoos on his hands and curly hair. He was so helpful and nice. He helped with a lot.
Jessica S | Premières impressionsGreat friendly staff
Leslie B | Premières impressionsYour employees are so great. My great thanks to the great people that helped me at my u-haul.
Amanda R | Expérience généraleSteven was great
Hope G | Premières impressionsI was completely dissatisfied….I didn’t use my storage for a full month and was charged for a full month….I also was unable to get my things out of storage for 1 full week because of the parking lot asphalt being replaced and painted….there was no warning or head up notices for this work being done….July 31st I was surprised to see the place was coned off to access the facility…I was told by august 4th that I would have access….on august 4th I was told I wouldn’t have access until august 6th….the results of me hiring movers twice, no access twice, not using the unit for a month, not having access for a week, and not being compensated for time and money I spent, I wouldn’t recommend this place at all….and I will be contacting corporate to make another complain about this situation…
Harlon B | Expérience généraleThe U-Haul "System" seems to be pretty poor. When I reserved a trailer in Birmingham AL to move sone things to Grandview MO, they asked if I needed any storage. I reserved a storage space at Truman Corners in Grandview but when I arrived there to turn the trailer in, they said there were no unit's available. It was only because of the General Manager's efforts to work out a solution for me that it worked out at all. Great job by the manager but pretty poor job by U-Haul. The staff at U-Haul said this is not uncommon. The U-Haul reservation system seems to be the problem. That is not good customer service or good business practice. Great job by the GM and one other staff person at Truman Corners for finding me a storage solution.
David K | Expérience généraleThe entire staff was excellent! Steve and Kellie- thanks!
Angela S | Expérience généraleCheck in on my truck rental was not good. To much horse play.
Larry T | Expérience généraleSteve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.
Monica H | Expérience généraleNo hassle or haggling great prices good customer service
Keaira G | Premières impressionsEvery time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty good
ASHTON P | Expérience généraleThanks U Haul
Bruce S | Premières impressionsIt was a hole in my storage and everything thing got wet and mildew a lot of spiders.
Juanita C | Expérience généraleHad problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.
Halena G | Expérience généraleHigh prices
Lisa M | Expérience généraleAn available restroom was the only disappointment.
Anthony M | Premières impressionsI would say overall it's ok. I'm late paying I'm my storage and they are charging me 21,99 each month. Rip off. I can't wait to get my stuff out of that place!
Tamara B | Premières impressionsOnly problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.
BRIAN L | Premières impressionsNew management is wonderful
haylei c | Expérience généraleA lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant
Dixie W | Expérience généraleMoved because the rate went up twice in less than a year!!!!.
RICKY M | Expérience généraleThe only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀
clarita j | Expérience généraleSteven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!
JOAN H | Premières impressionsIt was convenient and the nearby and close
Debra S | Premières impressionsEverything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.
Gary F | Expérience généraleI felt very taken care of. And the little young guy was very helpful, I was very much satisfied.
Gary F | Premières impressionsAlways great and Pleasant!
Sean R | Premières impressionsWorst experience ever! Lost my business over decade of utilizing for business! I'll choose Penske from this time forward!
Lori B | Expérience généraleStaff were rude. I was overcharged and still dealing with getting a refund.
Rakeisha C | Expérience généraleRats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.
maurice w | Expérience généraleKeep up the good work
Raven B | Expérience généraleI am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.
Faith N | Premières impressionsthey was very helpful
nikouma w | Premières impressionsCan always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!
david s | Premières impressionsThe staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.
Richard W | Expérience généraleOne of the employees were very rude and very dismissive. I will not recommend this location at all.
Victoria H | Expérience généraleI liked the alarm system
Harry B | Expérience généraleNo comment
keela h | Expérience généraleClean and friendly
Harry B | Premières impressionsgreat service
bonnie e | Expérience généraleClean, easy access, very nice employees
Charles B | Expérience généraleMy card was charged $155 dollars but I was informed transaction only for $78
CAROLYN R | Premières impressionsDropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656
MARTIN S | Expérience généraleExcellent
Timothy H | Premières impressionsReally appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute
MARTIN S | Premières impressionsVery good customer service with Steven as associate
DEBRA V | Premières impressionsMy interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.
ramona r | Expérience généraleU haul was very professional. I appreciated your service. Thank you you.
elmer h | RéservationI use the facility for four years and never had a problem
CRYSTAL H | Expérience généraleThe staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website
Jane S | RéservationI forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.
Shawntee L | Expérience généraleEveryone was very helpful.
Diana H | Expérience généraleRude CSR's, website did not show balance due so I paid a late fee, and it is greedy to not offer prorated refunds to people who are moving . I will do everything in my power to never use uhual again.
BRYAN O | Expérience générale