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ALISA MCustomer Reviews for U-Haul of Kent-Stow
Testimonials From Recent Customers
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Major leak inside U-Haul, items were damaged due to water
Vincent RThe reception was excellent on arrival and through the complete visit! The staff is knowledgeable and very accommodating! We were traveling and would highly recommend the location and staff!! Going above and beyond, definitely GREAT team members for Uhaul!!! Thank You!!
CARL BThe app would not work to check in
KEITH MDidn't have to use the app to return, no hidden charges to my account, they had a variety of truck, friendly greeting and painless return. He just took the keys as soon as I entered and completed the rest.
LeChondria MAll good maybe charge a little less for the 6x9 trailer it’s about 3x’s more expensive than the next size down
EDWARD WStaff extremely helpful. Polite and efficient, very professional
SANDRA SThe only issue with this location was that there was no parking available for our vehicle but I guess that is because they have so much inventory which is good for the customer as there is so much to choose from.
SCOTT BMy only concern was that the back of the truck was not as clean as usual. Before I returned it, I swept it with a broom and then used a Swiffer mop -- it took 2 wet pads and both were black with dirt. I like to return rentals in better shape than I got them.
DAVID BThe person who helped me did a great job and took care of the trailer immediately, but the store itself was a bit cramped with all of the boxes and packing materials crammed into such a small space.
Christopher CVery good Customer Service. Easy to deal with. Thanks!
MICHAEL TTHe staff were amazing - efficient, polite
JAMES WVery nice and Easy to deal with
PATRICIA Ngreat experience will come back with again.
GARY BEverything went fine. Associate was very helpful.
BRIAN CThe Cargo Van had a "change oil" warning light showing. When we returned the van, they said it was a sensor problem.
KIMBERLY GStaff were VERY kind, helpful, prompt and informative. However, this may have been the dirtiest truck I've ever rented and truck felt in need of serious work mechanically. Will I rent again, absolutely, but I also feel this is important information that needs passed along.
KENNETH RAssociate did not come out to verify van's condition prior to me leaving (which made checking in very quick). Van was very dirty inside (possibly prior renter's items left in back??) Spare change & dirt made it clear it hadn't been cleaned before I got it. I dropped it off prior to my return time at the designated area; had to go inside because associate was in the back room. All he asked was if the gas tank was full. I said yes & I was on my way. Quick check out but didn't inspect van for any damage, correct mileage, or gas (it was all good but still). Not a bad experience but questionable as to why nothing was inspected before or after rental.
AMANDA KStaff was very helpful. This makes trailer rental a breeze.
TIMOTHY RI was told that unless I provided a number for someone else they could reach, they may not be able to proceed. If I didn't need the truck that day, I would have just walked away. If this is your policy, I will only rent from you as a last resort.
WILLIAM FI had to go to this location because the Streetsboro U-Haul didn’t have the trailer that they said they would have.
THOMAS SFriendly, professional staff!
JOHN GEverything went as planned. Reserved a van for weekend use. It was ready and waiting. The young man in the office was very nice, professional and helpful. Returned and checked in on time and will utilize this location again. GREAT WORK!!
KARREN BStaff is great. Very friendly. Trucks need serious maintenance. Extremely rough rides on both rentals plus steering is in desperate need of alignment.
BERNARD TGreat help, very friendly, took care of me right away. Will rent from them again!
BETTE AEfficient
TROY BThe staff was very helpful and prompt. The location was busy at the time but they were able to make everyone feel like they were #1
ROBERT WVan was snow covered with trash inside I assume was left by the prior renter. Would at very least it would have been nice to have the snow and ice swept off. Instead I had to get a scraper from my car to clean off the van
WILLIAM MMy truck needs new wiper blades. It was raining and I couldn't see to drive.
JILL MThe personnel at the Kent location were helpful. Linda at the Ravenna location was helpful at first but left me stranded by leaving much earlier than she told me she'd be leaving.
LINDA MMake sure the trucks don’t stink like weed
JOSHUA GNothing. I always use this location. It's quick and convenient, and I have never had any issues with the process or the equipment.
SAUNDRA DAs always, an easy transaction and professional staff.
BRADLEY TStaff was professional and helpful. Only additional idea would be to include snow brush/scraper.
DANIEL KThe pick up and drop off process was easy. Windshield was covered with ice and the door to storage area was frozen. I understand it's winter in Ohio but I feel like that would be part of customer service
JOHN SNo need for improvement, no matter who's working the counter always friendly customer service.
THEODORE RVery good customer service. Quick and smooth. Thanks!
MICHAEL TEverything was great
JOHN HI think Cheech and Chong rented my truck before I did because it reeked of pot.
JEFFREY LI worked with Zach for my transaction. He was efficient and professional. I have rented from this location in the past and have consistently had a positive experience.
MATTHEW ATruck was dirty pop coffee stains and residue in cup holders and dash. Wiper blades streaked needed to be changed which caused it to be a safety issue. I had to clean and detail the inside of the truck.
MARK DExcellent service à la clientèle
GEOFFREY KVery friendly and helpful
BRUCE SGREAT U-Haul store - GREAT staff
THOMAS STopless female supermodels would be nice
FRANK LKeep doing what you're doing.
THEODORE RVery friendly and helpful
BRUCE STruck was filthy!!!! Transmission was shot!!!! Will never rent from this location again
HEIDI WGreat service
MICHAEL TEasy to reserve the trailer. Decent price. Easy to pick up to drop off. Convenient.
ROBERT M