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Mailyn G | Expérience généraleCustomer Reviews for U-Haul Storage of Homestead
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Jose González provide me a good customer service and he was polite! Merci encore.
YORDAN GExelente,siempre q haga mudanzas, sín duda lo haré con está compañía.
AMPARO R | Expérience généraleEspectacular service . They are the best
MANUEL L | Expérience généraleI’m very happy that I chose Uhaul storage besides being close to my house the staff is amazing especially Tere and Juan thank you for all your help I will definitely come back here if needed
LOURDES M | Expérience généraleMuy buen servisio exelente personal
SAUL L | Expérience généraleGreat people running the location and REALLY GOOD LOOKING WIFE.
HARRY VAmical
ADOLFO LEverything about this booking was exceptional.
Jeffrey WLarge place got a lot of equipment
Peter DGot excellent service: everything we agreed to.
Gabriel GGREAT SERVICE
JOSEPH K | Premières impressionsTodo limpio en perfectas condiciones, y sobre todo muy seguro. 100 % recomendable
Marlon A | Expérience généraleOur only issues with the truck were that there was a check engine light on, which we were told that someone had just forgot to reset the sensor, and the driver window did not seal which made the inside of the cabin very loud.
DEBORAH FMake it easier for older people to rent vehicles, not everyone uses technology and inform them to scan the code outside to return the rentals.
CARMEN MA/C wasn't working at all. Blowing hot air whole drive
CHRISTINA BQue mantengan los vehículos siempre con el tanque lleno para mejor cálculo al entregarlos
ORLANDO RTodo magnífico lo recomiendo
RAMON P | Expérience généraleTodo bien ordenado y distribuido excelente localización buen trato lo recomiendo 100 por ciento
Mike S | Premières impressionsJuan and the Homestead team were amazing! I'll definitely utilize again.
Talia Rgreat counter customer service!
JORGE HLa atención mejor no pudo ser estoy muy contenta y satisfecha
IDANIA E | Premières impressionsExcellent attention, very good service, 100 % recommended
DAN CI rent U-haul trucks a couple of times a month and I've always had a really good experience at this location.
DERRICK WThe staff there is always friendy, extremely helpful and knowledgeable. The site is well maintained, clean, amazingly clean. I never felt unsafe going there by myself. I will definitely recommend U-Haul storage and vehicle rentals for those in need.
JAMES SI asked to speak with a manager because several items has water stains on them and my dining room and living room furniture was less than a month old before moving into storage. Can a manager please call me 305-847-1031
Eritraea C | Expérience généraleSpectacular servicio
ELWIN GThis location knowingly has a road hazard just as you turn right onto the property that will literally shred tires. I wasn't the first to encounter and experience this hazard which a half bag of concrete mix would correct in a discussion with the manager who said, "file a claim with our insurance company who won't pay it because it is not our responsibility ". So, with that attitude do you think it is a customer friendly place?
JOHN DChange nothing! The team there does an excellent job at what they do! Maybe… encourage other locations to do the same. Merci.
FABRIZIO SNice staff. Very professional
Geovel AWas charged 175 initially then when returned the bill was 250. I didn't not surpass the mileage I gave and I brought back the tank with exactly what I took it with and they still charged me for 2 gallons of gas… besides that everything was alright.
LUIS JAmable y rápido en el trabajob
JOSE A | Expérience généraleI have no ideas for ways to improve the service. It was excellent.
Javier NThis is a super uhaul location. It has rental storage as well as truck and equipment. The staff was nice and helpful. The return process was very fast.
ANNETTE SThe attendant was very helpful and courteous
RAPHAEL PEl manager de esa localidad es el peor ser humano q existe por grosero por descriminacion y por su actitud personal conmigo violo los horarios y derechos del contrato me lockeaba con doble candado mi puerta y no podia entrar a mi local q yo rentaba y por tanto y demas voy a levantar una demanda encontra de el y la localidad
Juan G | Expérience généraleExcellent service
JHONY CThe gal in the office doesn't speak English very well.
ARTHUR D | Premières impressionsBueno me gusta mucho gracias
IDALYS A | Expérience généralelo único que el aire lo sentí un poco caliente adentro del lugar donde rente
BLANCA O | Premières impressionsFriendly accessible staff
SONJA L | Premières impressionsClean facility and very well lit. Moving cart dolly's looked to all be in good working order; the ones we used were very nice. We loved the closed-in-pull in-bay it made for ease in loading and unloading, especially on those rainy days. Very well thought out design.
SANDRA S | Premières impressionsJessica and the staff were wonderful
luis n | Premières impressionsStop hiring people that are not willing to clean at least the windshield especially for safety reasons I guess people don't like working nowadays
ALEXANDER RExcelente personal! Gracias
JOSE F | Expérience généraleIt was a pleasant experience. Your place is a very nice place with trustworthy employees. Merci encore.
Carl H | Expérience généraleRenting of the truck was great. I have one complaint for management is when I walked in for my reservation no one was there. I knocked on a staff/ employees only area and no one came out. A gentlemen came from outside and told me the manager would help me. He couldn't locate him so he helped me. He was great. While he was helping me the manager came in using his cellphone on speaker. The person he was talking to was cursing saying f*ck this and f*ck that that, someone had them f*cked up and they would be fired. The manager saw me, stood at the register next to us, and continued the conversation on speaker with the person cursing still. He went to the back office then came back still on speaker phone. Then ended the conversation. Not very professional.
ESTEFANIE LU-Haul provided me with what I needed, when I needed it and at a reasonable price. Merci
grafton h | Expérience généraleVery clean. Great customer
Letishia C | Déménagement en ligneClean vehicle.
GEORGE WVery good everything and super efficient staff.
YOAN PConfirm reservations before sending customers to other stores to pickup vehicles.
JOSE CMerci
ANTONIO LBien
IVAN QVery friendly employee. Thanks
Jesus E | Expérience généraleEverything was great! Thank you for your professionalism and great costumer service .
BRENDA CLanguage barrier is difficult to navigate. Bilingual employees is a must.
MONTEGO EActually have staff that speaks and communicates in English. The gentleman was pleasant but nodded a lot and I didn't know if he actually understood me. I handed over the keys but didn't feel resssured that all was well so I called Mr. Felton to let him know I turned in the truck.
gloria mTodo excelente
YULEISY DGreat Customer service
DANIEL RWent in line at 9:05am, completed my reservation at 9;55am. I witness customers leave because of the wait time. More staff is needed.
ISABELINO A | Premières impressionsLocation is great and close to me but I had an issue at the beginning bc my reservation got canceled as I didn't come within the hour I made the initial reservation while no one informed me. So I had to wait and redo a reservation and pay with my personal credit versus the company credit card. Then when I returned today I was 1 hour late and was charged for a FULL DAY even when I told the rep over the phone that I was running late. I rented with you guys bc I've been told you're cheaper than Enterprise which my company uses weekly but with this service from you guys I'll have to keep using Enterprise.
MARIE Ethe people who work over here they are very friendly and they connect with a customer I really recommend it and that's why I gave it to them five Star equipment was very good very nice brand new so I'm I'm okay with it
MARCIO CThe manager its very polite and educated person very helpful in anything I need it.
Jesus T | Expérience généraleGracias por su servicio
OSIEL SExcelentes la atención de la muchachas que me atendió y me hizo el paleleo para la renta del equipo todo muy rápido felicidades 100 %
YASEL OBeautiful!
JOHNNY C | Premières impressionsExcelent
ANGEL BEXCELENTE SERVICIO!! EXCELENTE PERSONAS !! LOS RECOMI3NDO 100 %
DANIEL EOpen more uhaul
ROSELIA LEverything is fine thank you!!!
JONATHAN LExcellent services and equipment Very nice people's
NORA PEverything's wonderful
KELVIN PNice and friendly treatment
JORGE DVery clean place and very professional staff
javier g | Expérience généraleFriendly and helpful associates
JOSE FCustomer service was great!
TAMMY CJuan and his staff do a great job at this location ! Got me in and out quickly with no delays. Will return here for supplies and truck when we move later this year
Michael MJuan overcharged me for the gas. He wasn't helpful at all, to try and resolve any of issues that I have. I was forced to take a photo to rent the usual truck, even after providing my government issues identification. I was told by Juan that if contact corporate office, his response was "they will only contact him". I'm assuming that meant there would be no resolving the issue. I'll NEVER rent from here or recommend this facility, EVER.
JACQUELINE BOver changes me and the customer service does not return my call on a refund. Car smelled of cigarettes
ANTHONY LThe service and great attitude. Very friendly. Great job!
TAMMY C | Premières impressionsThe employee is very friendly, informative, great attitude He knows what he is doing. Je la recommande fortement.
BRINA T | Premières impressionsJuan was very helpful
KRISTY G | Expérience généraleStaff was very helpful and accommodating. Definitely the place to go.
PABLO N | Premières impressionsNo complaints! Very secure. Staff was helpful and friendly.
VICTOR F | Expérience généraleKeep up the good work👍🏻
ESTEBAN F | Premières impressionsThat's a brand new facility and the staff people are the best...... Especially Juan and Jorge Thank you guy!!!!!
LUCIANO V | Expérience généraleI installed a hitch and rented a trailer on 30215 S Dixie With Juan and Jorgi..... Those guys are outstanding!!!!!! Please let them know about the review!!!!!!
LUCIANO V | Premières impressionsThis facility is new, but, however, they provide very good customer service.
EDUARDO P | Expérience généraleTop tier everyone was professional and the area clean easy to maneuver
DENIS J | Premières impressionsVery clean management was very helpful.
KENNETH W | Premières impressionsThe staff were very helpful and professional.
ROLANDO P | Premières impressionsThe only issue I had was that they could not find the free month coupon but other than that very professional and Courteous
MICHAEL C | Premières impressionsThe branch located at 1050 North Flagler Avenue in Florida is a massive joke. They gave me a storage unit that was already occupied, they provided me with a different unit that didn't meet the requirements I asked for so I decided to cancel it and get a refund. Their system could not process the refund. I waited from 3pm to 7pm for them to resolve this issue and it was not resolved. I left the store as it closed, without a product and their manager's promise over the phone "I'll find a way to get you your money" I was also denied contact with this manager, no receipt or real confirmation of this "promise" all just word of mouth. The following day the store was in operation, and this issue was still not resolved. Monday afternoon came about and I'm calling the branch for an update, I waited and entire hour on hold during my lunch break. Eventually I finally got an answer and was told my refund was done, that I had to wait 24 hours for it. I also had to request a receipt for this, as I was not given one. I can't even begin to understand how this branch carries on operation. Every single costumer I witnessed during my wait at the store had issues, some left from long wait times, some cancelled their services as they also encountered irregularities. This branch needs attention and a change of management, as the manager would rather sit at home trying to "solve" costumer's issues over the phone, instead of reporting to the store.
ERICK M | Expérience généraleBien
JORGE G | Premières impressionsExcellent
Jean L | Premières impressions