Everything went smoothly. We will definitely use this location again and recommend to our friends too. Thank you for all your help.
ZHUOFU L
Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The inside of the truck cabin was very dirty. A dirty napkin on the floor, crumbs and spilled drinks all over the place. Everything else was great.
Ann TBest customer service. Highly recommend them
NAZEER MTires low pressure, displaying a message impeding to check the actual mileage. Breaks not in the best condition. In the app, gas level shows 3/4, it was actually half tank. I brought this up to the staff attention before starting my trip. Steering system felt loose.
CRISTOBAL SSuper convenient location and very kind and helpful staff.
JOSEPH RWe will continue to be patrons of your business because of the excellent service you give to us.
Paul CI had reserved a 10ft truck and I reached there to only get a 9ft van. Which was a difference. Instead of receiving the $50 that I was guaranteed to if they don't have vehicle (as mentioned in your website while booking) I was only told to not fill the gas as it was a cheaper way out for the company. It's a unfair option for any customer.
PETER AExcellent service.. fast pick up.. no hassle drop off. Truck ran great.. great price. Kudos to the employee.. works long hours, acknowledges everyone that comes in. He was very kind, quick and efficient.
Marilyn AAmazing customer service ! Great team and great location. Je les recommande fortement.
Tony RNil
ROSS MAs usual, the team in that location is great, professional, nice and friendly!
Mathieu TThe attendants were very courteous and accommodating. Continue doing the same
Mario LExcellent location ! A1 customer service and always very happy. Je la recommande fortement.
Tony RThis location is not at all good and ripping off money. I luckily took before and after trip video and photos so I was useful for me to claim a fake damage charges
RAJESH PExcellent toronto area location, very quick process and helpful attendant.
KARNBIR SConsider adding a large arrow type sign on Parliament showing where to turn into the parking lot
SUSAN RThe store itself is pretty dingy, but the guy working there was great.
ROBERT SEverything is excellent
PATRICK MEmployees were very friendly and efficient. I had a positive experience and would definitely return to this location if I needed a U-Haul again. Merci!
Haitong SAlthough the location is a little hidden away, the service was excellent and quick. Within 15 minutes of reserving a truck I arrived and it was ready-to-go! The return process was very easy. Merci!
C-MARIE AStaff were lovely and friendly, service was fast and flexible. We needed a truck in a bind last minute and your team came through and provided fast, friendly service. Much appreciated! Thank you
KATHRYN BStaff was great. They let me have it for 3 extra hours with no extra charge.
RICHARD BGreat service, the staff was quick and helpful. I had questions on the rentals and the equipment I would need for my moving , the staff was kind enough to make time to answer all my questions.
Supriya ZSuggest-Washer fluid, cab wiped down, back swept/vacuumed. Good location met my needs. Nice service at location. Location a dump though. Online tool is excellent including pre-registration. Easy and clear. Thank you
Kenneth WGood man sitting in the office to help, good knowledge of what is the process of getting a truck and what to do when bringing it back. 👍
HAMID MVery smooth pick up and drop off. Some of the negative reviews on here definitely could be valid if the rental is during peak season (start/end of the month) I rented a cargo van on 4/23 for 24 hours. The representative during my pick-up was super friendly and explained everything thoroughly. Another staff member helped me with the drop off, and he was super chill as well with the whole process. Honestly, out of the 3 locations in downtown Toronto, I would recommend coming to this location time after time.
KUO MIt all went perfectly. Can't think of anything to improve.
Wendy DExcellent service although I tracked my distance and was over charged by 10km. I didn't take a photo of the odometer at the start though so I cant prove it and it is only a $10 difference so I am not going to worry about it.
Alan RGreat location, was open on Easter Sunday. Attentive and nice staff working there.
Rupinder BMr. Asif was very professional and helpful. Highly recommend his service.
PARTH SThe guy on-site was polite and the vehicle was clean. No issues! I would use this location again.
ISOBEL CNo one around when I arrived. Had to wait ten minutes for the guy to show up and process my rental
DARREN GEverything went well and smoothly. They were very accommodating. thanks very much!
Shauna BIt was a good experience. Person working there (Apr 14, 8am), didn't catch his name, was courteous and efficient. Give the man a raise 酪
IGOR HThe cost was far too expensive and I wasn't informed that there might have been a better deal. Also I did not get the van I wanted although they were on the lot when I started and when I returned
ELLEN MBest location in the city ! I've rented from here for the last 5 years. Amazing customer service and excellent support.
Tony RThe location and staff are great I just want to point out that the 15' truck I rented for moving had poor suspension and I'm pretty sure it needed an alignment. Also I wasn't given a contract in paper on my first day. But other than that, great service ! Keep it up guys !
ANDREAS PStaff really rude
MOHMMAD PExcellent service!
DRAGO RThe employee was very nice and helpful. Very happy to have them
Tina DSwift service Excellent cars Affordable
INNOCENT NThe van was dirty! The seats had a lot of hair and dirt and the vehicle had a foul smell. Merci
YASH SAmazing customer service ! Have rented from this location for years now. Excellent staff and very professional. Highly recommend !
Tony RThe van was extremely dirty , my safety was at risk , the turning signal was not working and I had to go back exchange the van and when I came back , I was told they were going to give me $7 discount . Horrible
JOSE CI am very unhappy about your policy of providing vehicles with only a quarter tank of Gas to customers. This causes anxiety if there is enough gas in the tank and makes it impossible to guess how much gas has to be put in at the end of the trip. A policy of always providing vehicles that have a full tank and requiring a full tank upon return would be much better - a practice that most car rental places have as standard procedure.
MARTIN RMy experience was excellent. Asif was extremely helpful and explained the entire process to me very well.
RUMELA MAll vehicles should be cleared of garbage in between users. It would be nice if vehicles actually got repaired once in a while too. This is not a problem to this specific outlet. I understand that not every bit of damage needs to be repaired immediately because it doesn't affect the safety of the vehicle, but over time, your trucks start looking like garbage-on-wheels since nothing EVER gets repaired. eg. Rust, peeling paint, scratches, graffiti, upholstery tears, damaged windows, dents, missing bumpers, etc Therefore, if a user does not add to the damage the vehicle has already experienced, their insurance "add-on" should be refunded because you never use the money we've paid anyway. It's just another money grab. Only those who actually damage the vehicle should not get an insurance refund. Otherwise, what's the point of the vehicle inspections upon renting out & return?
DOROTHY JIt is in a downtown location with very tight streets that are challenging to maneuver out of.
Michael LThe kilometer reader is not working perfectly. Others everything is perfect.
Anson E