Customer Reviews for Vans 76
(U-Haul Neighborhood Dealer)

456 évaluations

5520 NE Martin Luther King Jr Blvd   Portland, OR 97211

(503) 288-1222

Heures d’ouverture

  • Mon-Sun: 9 am - 5 pm

Services dans cet établissement :

Pour nous contacter

(503) 288-1222

5520 NE Martin Luther King Jr Blvd
Portland, OR 97211

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Super friendly helpful staff. Well maintained van. Stellar experience

THOMAS M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B 
Évaluation :
5

Very friendly, positive and compassionate individual Nicely done.

DENNIS R 
Évaluation :
4

Wildly expensive for only 3 hrs of service. Definitely will find alternatives next time

Cody B 
Évaluation :
5

Gentlemen at the shop was very kind and knowledgeable of what he was doing. I was in and out within a few minutes. Excellent customer service.

Dennis T 
Évaluation :
5

Where we picked up the trailer in Portland service was excellent. Well knowledgeable. Dropped it off in grants Pass on the weekend after hours the app worked ok

BRYAN O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L 
Évaluation :
3

Reaked like cleaner

Matthew L 
Évaluation :
2

Have you been here? Someone (I think one of the gas station employees) was smoking a joint right outside the front door. Nobody knew what the clearance of the truck was. I reserved two dollies and paid for two but they only had one, so I was just out of luck. The guys were actually really nice but the location is very unpleasant. I almost can't believe this is a real U-haul location. It was convenient but next time I'll probably go somewhere else.

Michael S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H 
Évaluation :
1

The man working behind the counter consistently hit on me the entire time the moment that I made it very clear and precise that I did not like the attention or the language being used he then turned into a very nasty human being and cussed at me and my girlfriend and yelled at us calling us stupid

Genevieve B 
Évaluation :
1

They charge my account three times and one is pending so I don't know why

HERBERT Q 
Évaluation :
5

nothing

RHONDA B 
Évaluation :
5

Dude that helped me was great

Brody M 
Évaluation :
3

Reasonable and understandable customer service

GERALDINE V 
Évaluation :
5

Very smooth beginning to end transaction. And trustworthy , I will rent from here again 10 out of 10

Kelli J 
Évaluation :
1

I checked out a truck at 100 038 miles and drove to Eugene and back. When I got back I took a picture of the dashboard saying 100 275 but when I got my final receipt they input 100 725 which added more than 400+ miles on my invoice. I called the location and they refused to help. Even saying that the picture that I took is incorrect even though I have timestamped proof of the dates and time of the dashboard mileage. I finally called the U-Haul customer service desk instead of the location front desk and they were able to help me. DONT USE THIS LOCATION!! After telling the front desk service station that I was calling the U-Haul customer service, then they admitted that they "fat fingered" the number even though they were refusing to help just a few minutes earlier. Even saying what I saw on the dashboard was wrong! Maybe this location has a scam going on.

Larra I 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Clinton N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN Y 
Évaluation :
4

The gentlemen that took my truck was so kind and helpful. He let me know that they were going to charge me and gave me the number to speak with an agent right then and there. He apologized for THEIR mistake.

MICHELLE J 
Évaluation :
2

The inside of the vehicle reeked of manure and animals with what looked like poop on the handle and on the ramp. Additionally the inside had what looked like pee stains on the floor of the truck. We had to clean the inside as we had already gotten the truck home before using it.

Carly H 
Évaluation :
4

Othing

BRIAN T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kent W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D 
Évaluation :
2

Felt like i wasn't given a heads up for 2 day rental period. The gas charge for $30 is ridiculous and unjust when i only drove 28 miles. The needle hardly budged. How is there not an allotted miles to use for 1 or 2 days? Feels a bit nickel and dimey to me

Baylen B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S 
Évaluation :
1

The staff working when I dropped off was beyond rude. They tried to charge me $50+ for less than a gallon of gas. Will never go near this location again.

Casey D 
Évaluation :
5

Super convenient to be able to fill up the gas upon return. I was a little confused when the guy at the gas station told me he would take the keys after I parked, but there was an open doorway to the uhaul office.

Annissa H 
Évaluation :
4

Great service! Nice vehicle!

Joe D 
Évaluation :
4

The staff were friendly and upfront about everything made the process incredibly smooth.

spencer s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
3

I reserved a truck on Mississippi neighborhood uhaul. When arrived, was told there's no truck, and I had to take a Lyft to get to this location, which took me a whole hour of delay of my moving process.

Lunji Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H 
Évaluation :
5

Over the past 3 years. Tony has helped me with problem solving with our home being damaged. No fault of our own and lots of loose ends. I would have been so lost without his guidance and recommendations. I am so grateful that he always is so helpful whenever we're in a situation that feels hopeless sometimes! Really good to have that kind of care building a good solid foundation in our repairs. Thank you so much!

Janet B 
Évaluation :
5

Second time renting from this location and the experience was excellent. Fast, friendly and professional.

Jay T 
Évaluation :
5

It was a fast and easy drop off! There were other people on the office picking up vehicles and trailers, and out attendant hostels to get everyone checked in our out quickly!

RACHELE K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen H 
Évaluation :
1

The system was down so I had to stand outside in the freezing cold for an hour waiting on the store to open. After 9am they still hadn't opened and said the guy was out till 12pm. I lost the movers who were supposed to help me because of the delay. I requested a refund and they still haven't gotten back to me.

Sharon M 
Évaluation :
5

very nice person there and very easy and simple process excellent experience

tessa h 
Évaluation :
5

Rien

RHONDA B 
Évaluation :
5

Excellent

Shane R 
Évaluation :
5

Everything was perfect. So convenient to have a gas station right on site to fill up the Uhaul too. Personnel amical.

TENILLE W 
Évaluation :
5

Nothing. It was smooth and efficient.

Jay T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K 
Évaluation :
5

First time ever renting my own UHaul, it was a great experience.

Shane R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron S 
Évaluation :
5

The location is a busy gas station, but the site is well organized with a separate area holding a good selection of U-Haul Equipment. The agent running the office and assisting with equipment was very helpful, had a good attitude and got me on my way fast and with a securely attached trailer.

ROBERT P 
Évaluation :
1

The U-Haul guy hooked up the trailer would not allow me to assist. The trailer latch was not in good condition/broken. Trailer fell off my truck 4 times. Almost got me in an accident twice.

audrey a 
Évaluation :
4

Friendly and helpful service. The truck we rented was quite dirty upon pickup (pet food, house key, mail, liquid, and more in the cab)

George D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia I 
Évaluation :
4

It's the Uhaul products that I'm not impressed with, not the shop. The shop was great.

Robynn B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark p 
Évaluation :
5

The man there was very nice and helped us so much.

MICHAEL C 
Évaluation :
5

I appreciated how clearly they explained things and moved us on our way so efficiently.

Marilyn M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy F 
Évaluation :
5

Always love renting from here!

Angeline K 
Évaluation :
5

Great service! Very kind staff!

Dennis P 
Évaluation :
5

Great Service Thank ya

theresa t 
Évaluation :
2

There was a hole on the top of the truck. Didn't notice it until we pulled the mattress out and step machine and they were all wet. Not happy! Waiting for the entire step machine to dry before plugging it in to see if there is any damage. No rain, no problem but Oregon is famous for raining. Have pictures if interested.

Daniel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JohnMark U 
Évaluation :
5

Just GREAT customer service. LOVE THIS PLACE.

Cynthia G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans N 
Évaluation :
3

I was informed the day before the move that the truck size I ordered would have to be picked up at a different location. This was not only an inconvenience but also an additional expense for me. The electronic web app for picking the truck up was cumbersome and it took me more than 30 minutes to complete the check out.

Thomas D 
Évaluation :
3

Very nice and helpful.

Mark M 
Évaluation :
5

Everything about the rental was good and as expected except for the rates. The final cost way way higher than I expected because of the very misleading advertising that says $20 a day. I had never rented one before so I thought it actually meant o would just be laying $20, but it ended up being wayyy more than $20 a day

Amy B 
Évaluation :
5

The man is good

LYNNETTA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R 
Évaluation :
5

Tony was great. Excellent customer service.

Mark F 
Évaluation :
3

I realize corporations under hire staff. I left the truck parked in an unsupervised lot behind the station. Anyone could have come along, siphoned the gas tank or damaged the truck before intake, and i wouldve been charged? I took photos of the gas meter, and all sides of the truck to CMA.

VALERIE Z 
Évaluation :
5

They were awesome 👌

James V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN L 
Évaluation :
5

The Gentleman at the desk was awesome, so personable and helpful. 10/10 would recommend

Matthew C 
Évaluation :
5

Tony was extremely helpful in clearing up a drop off location issue and helping with the truck

Nicholas W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariella v 
Évaluation :
5

I always recommend this location to my friends and family. The staff is welcoming and very helpful

Charles K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAH L 
Évaluation :
5

The computer system wasn't working, but I don't think this was the fault of the pick-up location. In the end they had to enter things manually and print out a copy.

bradley T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James J 
Évaluation :
5

The person I checked in with was great!

Kayla M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E 
Évaluation :
5

No complaints

Robert M 
Évaluation :
4

Everything went well, and without incident. Actually, the best UHaul experience I've had.

Robert M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca S 
Évaluation :
5

Thought I had it all setup via app/online, but had to start process all over again when arriving at pickup location, 1 out of 3 rentals. Weird.

Anthony C 
Évaluation :
5

Our reservation fell through on the Internet but Tony looked to see if he could help us on the Internet and then helped us find an alternative. I think this is really excellent customer service. Thank you Tony

Gilbert R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaelen M 
Non les évaluations ont été soumises pour cet établissement.
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