Nice drop off lady 😎
JOHN G
Customer Reviews for Wasaga Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always used U-Haul and always had a great experience. People friendly and knowledgeable.
Paul MThis location was excellent and Jody was amazing and helpful.
David GMake it so the gas tank is full at the time of departure. I do find this inconvenient.
SANDRA MWould like the prices represented a bit clearer or have an estimated price shown prior to renting. Competition has set prices for unlimited mileage
Juan AGreat customer service !!
Terry GThank you for your helpfulness and joyful spirit, Jody! I appreciate you!
Jane WCustomer service from Jody and Jenn...exceptional !!!!!!!!!!!
ANTONY VThe friendly atmosphere and fantastic service at this location made my move so much easier. I would definitely recommend this location to anyone.
ANDREW HS.O.
ANTONY VSurprise extra additional charge after dropping off vehicle..no option to opt out.
ARLAND SApp was glitchy ( not related to cell service). Also cannot find a copy of my final receipt in the app or in my emails/text messages? Overall, process was great to be able to pick up and drop off a truck when the business itself was closed.
Laura BHard to find location Bigger signage
NAZZARENO IAs always, amazing customer service
STEPHEN GBeing served outdoors only is terrible, especially when there is a long line up. Having only one person available covering the storage facility and U-Haul is also difficult to understand as both types of transactions are time consuming. The person providing service was nice enough but overall this was a disappointing experience.
Anne-Marie MI had a great experience. The only complaint I have is not having the protective covers on hand. Had to drive to Collingwood to pick them up. The price was very reasonable.
J AVery helpful and the process of doing off and getting my storage set up was very fast. I was extremely happy with this location.
DEBBIE TWhen you ask for estimated distance on miles, I'm going to put it in miles. Don't switch it for kilometers on the app.
Brandon TI ordered moving blankets, but none were available and had to improvise with towels and stuff. It was a bit inconvenient.
Sarah WGreat costumer service!
NANCY LI can't think of anything. Everything was good and the customer service was pleasant and friendly.
GLENN SVery nice and helpful young lady attendant. The first step to enter the van was too narrow but we managed. Tricky for seniors.
WILLIAM TVery slow app - difficult to upload and inspect vehicle both before and after use.
Gunjan SEverything was perfect for me
JAMES RMy experience with the location and the employees was amazing. My expert with U-Haul : the Brampton head office was awful
JASON BThe only issue was that the extras I requested (pads, dolly and cart) were not available. Please don't lead people to believe items are available which are not. I could have obtained these items prior to pickup if I had known. Otherwise, things were fine -- the employee who checked me in was extremely helpful and professional!
colette gHave more people like Jodie at the Wasaga location she was so helpful. Excellent customer service
ROB PI honestly can't think of any way to improve this. The van was ready and waiting when I arrived, the person doing check in was friendly and helpful. Excellent service.
SANDRA DThe locations is great. Very clean, well maintained. Slight issue with the lock, it was frozen when I tried to open it. The self check-in/check-out was awful. If you expect renters to do this work you need to make it much easier and simpler. The amount of pictures I have to take and send on my data is absurd.
Ryan AEasy,Friendly, Van was Almost new !
Jerzy LGive me back the extra 90 bucks you over harged will not use again nothing but highway robbers. Have the decency to follow up with your stupid surveys
Dave POpen earlier than 10 am; perhaps at 9 am.
carl rStop canceling people’s reservation and refund me as stated I. My contract
Ben DNothing. Everything was great.
sharon dThe floor on the drivers side was full of sand. The van itself drove well without any issues.
Bonita Gwasaga location was excellent but rest of move was horrible from beginning to end.
Diane MThe lockboxes need to be replaced with new ones, and asking customers to verify body damage on the roof of a van that they can't access is kind of odd.
Katherine LThe utility items that I paid for (dollys and pads) were not in the van. But even worse is the mobile app. I don't know what overseas outsourcing agency y'all used to have it built, but it is literally one of the worst user experiences I've ever encountered. Maybe hire actual professionals and build something that doesn't belong in the top 3 worst apps ever to make it to production.
Cassandra YFriendly and very helpfull will always use uhaul wasaga beach.
michael kExcellent service à la clientèle
Justin WThe radio didn't work.
Natalie BThe Wasaga Beach Self Storage itself is great - lots of room, easy to get to, and very friendly/helpful staff, but this review is for uHaul in general. The availability of trucks is really lacking. Basically, when you make a reservation for a one-way trip, you're just telling them what you would like in an ideal situation - not what you're actually able to get. I reserved a 20 foot truck at this location almost 2 months prior, and then a few days before pickup, they called to tell me there were no trucks of that size in an 80km radius. I called back several times trying to figure something out (I had to empty a 10 x 20 storage unit), one woman on the phone told me there was actually a 20 foot truck available in Collingwood for the day of my reservation. About an hour after the call ended, still no change to my reservation for the new pickup location (Collingwood), the next representative on the line told me there were no trucks after all. It was a very stressful situation and had I known reservations are just "wish lists", I may have looked into another rental company where I could get a guarantee (moving is stressful enough as it is).
TIFFANY HNice that it was a new vehicle but the interior needed to be cleaned from sand/dirt on floor and cargo area
Rose MWe received excellent, welcoming and professional treatment when picking up and returning the van...the whole experience was very pleasant and without any negative issues...
Tibor SOver all we had a good experience. Ive always counted on U-haul, and so far never a disappointment.
Lori RThe person was helpful. Uhaul is poorly ran.
Michelle MI found the whole experience very satisfactory.
Angel SNothing. Our experience with this location and the staff was exceptional and we continue to use this location whenever we need to rent a truck.
Angel SRequested to pick up the truck from Concord, ON but the truck was scheduled from Wasaga Beach, ON without noticing me up until the day before the move-out date.
Sebastien BI wish it was full tank pickup/return to full tank for gas, but minor detail
Brittany HI have used this location several times before. I always use them where possible. They are great.
PATRICIAD SI called last minute and was able to get exactly what I needed within minutes of my call. The staff is great and the van was clean. I would definitely recommend u-haul for all your moving needs!
Joe GMy go to place for commercial rentals....Thanks a lot for great service
Robert Hnothing - It was a good experience
Angel sWe only needed the cargo van for a few hours. Renting this was a perfect solution for our needs.
Renee DExcellent service, ty
Lesley yTruck was fine. Host was nice. We expected moving blankets, dolly's and ramp. None were provided, despite on-line booking accepting the order. We were simply told … too bad, we don't have any of those things. Try another site or Canadian Tire. Coordination with online booking site is brutal. We were not planning to have to do without blankets and dolly's. This made our job much harder and uncomfortable. Should be Ugetnothing.
Ralph PGreat price and great service and facility!
Jana R | Expérience généraleThe front staff were absolutely top notch. Freindly, helpful & would use the facility again if a need was there. Thank You! Cheers Brian & Margaret
Brian K | Expérience généraleThe only issue I had was they were closed on Saturday so I could turn my key In. Otherwise everything was great
SAm M | Expérience généraleWe had a great experince using Wasaga Self-Storage. They were always helpful and friendly.
Jim A | Expérience généraleexcellent!
Jeanie D | Expérience généraleWasaga Self Storage was a great option for us as we downsized into our new home. It was super easy to access and the owners are so friendly and accomodating. Compared to Tirinto the prices are amazing!
Wendy S | Expérience généraleHave used the storage services here on 45th many times and always very convenient and courteous. Would highly recommend to anyone looking to secure their belongings in safe and secure establishment.
Suzanne R | Expérience généraleVerysatisfied
Joseph C | Expérience généraleAwesome folks to deal with.
Tracey J | Expérience généraleThe lady that I dealt with when renting the unit and when returning the key when I no longer needed it was incredibly friendly and the process was simple and professional both times.
Dustin F | Expérience généraleDealing with the wonderful lady in the office e was a pleasure! The facility is clean and well kept. I would not hesitate to use the Wasaga storage again! THANK YOU!! Trish
trish c | Expérience généraleOur family were very pleased with the facility and staff. The storage units were clean and safe and our belongings had been stored for three years and remained in top condition as we cleared our unit.
MARK S | Expérience généraleThe staff were friendly and helpful. The facility was easy to access 24 hrs a day.
RICHARD H | Expérience généraleExcellent facility. Reasonable rates. Staff provide wonderful customer service I would highly recommend
KIM B | Expérience généraleAwsome service. A great facility.
EDWARD S | Expérience généraleGreat business to deal with, organized and efficient. Facilities are clean and well looked after.
BILL L | Expérience généraleExcellent staff, really helpful! Thank you!
SALLY T | Expérience générale