Le client n'a pas laissé de commentaire.
MARY Z
Customer Reviews for Westbrook Investments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The person who was working there awesome guy but, where he was working horrible place. The actual U-Haul truck smelled like something died in it and also smelled like cigarettes. I was also pulled over multiple times. The officers claimed that when they ran the tags on the truck it came back with a warrant. I will probably never use U-Haul.
Daniel CMy pickup location was switched twice, one of which was at the pickup time...
Natalie BThey are listed as being open at 9am but no one at the property was present. Someone else was also at the location trying to pick up a uhaul and was equally confused as to why no one was present. Also, there is no uhaul key dropbox to leave you keys for the app drop off process. I had to call uhaul customer service and a helpful representative informed me to leave the keys to the tuck in the driver side visor.
JOHN CThe employee was really nice.
JODIE MChris very polite, prompt and on time
STEPHEN CI can’t see anything different, because I got great customer service from the gentleman who assisted me and he was so pleasant that he will be the only guy I would come back to if I need a U-haul again.
Tamara DDid not have the dolly I ordered, and mileage that was charged to my card was incorrect.
Crystal LClean equipment. Fast in and out.
SOCKALINGAM NClean equipment- fast in and out
SOCKALINGAM NFast in and out Clean equipment
SOCKALINGAM NI was charged two times there is no receipt to track gas, mileage or anything like that you have to screenshot the mileage with your phone.114 on Saturday and another 95 on Sunday .Explain please and send the correct refund back to my card. .00
KIM PFast in and out. Good and clean equipment.
SOCKALINGAM NLove it
TANISHA DVery creepy guy after doing all the information online he asked to do it again. Very hot and smells in there and the worst truck ever
Cheryl TClean equipment. Fast in and out. Good customer service
SOCKALINGAM NDirty truck on empty no passenger mirror . very dangerous to drive like that .
David PGreat Customer service
Javares TVery delightful man enjoyed him
SHERIEKA DThe service was exemplary the customer service was excellent
Carolyn NEverything was great. I got the job done with no problems.
JANETTE CExceptional service during a Hurricane recovery.
Gregory SEverything was ok would rent again thank you
Mary MGood customer service. Fast in and out and clean equipment.
SOCKALINGAM NDelivery location looks deserted and when tried calling the number no one picked up and went straight to voicemail. I had to call U-Haul 1800 number as they advised me to download app and proceed with remote delivery
Sandra HI enjoy go to this location rent truck every thing was clean friendly thank you for that and have a bless day
Jazmine Efast in and Out. Clean and cool equipment.
SOCKALINGAM NOne tire was damaged but call service and was restored
MIGUEL RGood customer service. Fast in and out
SOCKALINGAM NQuick efficient and friendly service
Kendra PClean Equipment. Fast in and Out. Best customer service.
SOCKALINGAM NVery friendly and helpful. Explained what to expect well and was available if I needed anything. Used the van for a move and it was perfect.
Michelle MClean equipment. Fast out and in
SOCKALINGAM NThe gentleman who helped me has good customer service, and was very helpful and polite.
cynthia dLoved this location and the customer service was great! Definitely recommend.
Samantha WMr. Westbrook was friendly and thorough! Will rent again. Easy checkout/check-in process.
Chaska CClean Equipment. Fast in and out
SOCKALINGAM NThe sales rep was very nice and helped me alot.
Sonya DClean equipment Fast in and out
SOCKALINGAM NFast in and out Always clean equipment
SOCKALINGAM NVery nice and professionalism!
Reginald DGreat customer service! Thank you!
Jane DClean equipment and fast service
SOCKALINGAM NNothing to improve. Great location.
Andre SArea to pick up is congested. The office is dark and gloomy because of a short in the fixture. The office serves as a living quarters as well. I had a coupon-credit that the business owner refused to honor because he did not nor did he want to learn how to process the transaction. The wi-fi is constantly in and out. I had to wait until he could get a connection to get my rental. About a 45 minute process. No customer service what so ever.
Marian BThis was not my selected or preferred location. Uhaul switched it on me forcing us to drive more miles in Houston traffic. The person there was helpful and friendly. No knock on him.
Melanie BNew Equipment - Fast in out out. Excellent service à la clientèle
SOCKALINGAM NNew Equipment. Fast in and out. Good customer service
SOCKALINGAM NThe agent/owner was exceptional and very thorough.
Maurice PGreat Service
Matthew JGuy came in clutch at the last minute. Very transparent and friendly.
Salman BMr. Westbrook was very kind and helpful.
Jose IGreat experience. Wonderful staff. Easy to work with.
Andrew DWere good
Jose VTerminate this franchisee's contract. I did not choose this location. The so-called "owner" passed uncalled for remarks. He is a slow moving creature. Lazy. He did not give me any printed contract, the insurance paperwork, etc. He said that he will send a receipt to my email but never did until I returned the vehicle and asked for it again. So basically I did not have any paperwork on me. This is not my first time using U-Haul. I have used other locations before and I find this one was the worst. Avoid this guy. He nags like a great grand mother. Avoid this place at all cost. He is stingy and a miser. He cannot afford to buy a printer and paper? How to be a businessman if you do not want to spend money to earn money? Useless guy.
Willie NThe entire experience went great and customer service from the gentleman that owned the location where I rented from was above and beyond in helping my move experience much easier. Thumbs up with a 5 star rating on top!!
Ercell N