Customer Reviews for Xsell Convenience
(U-Haul Neighborhood Dealer)

Évaluation :

5

Perfect 👌

Évaluation :

4

The clerk/agent was friendly and patient when the order changed. Easy to rent from this location as it is a convenience store and it less busy and quite fast to process my order.

Évaluation :

5

Nice and convenient location for me Useful and good staff

Évaluation :

5

Very friendly guy served me, at 10 am I called at 11 am I had my car clean without any problems I recommend this locale.

Évaluation :

5

There is a wonderful location for U-HAUL renting. Fast and easy to get.

Évaluation :

4

The only issue that I met was picking it up; The signal at that location was very bad, not a u-haul problem but possibly a public wifi where pick ups happen can be useful.

Évaluation :

1

I didn't receive enough amount of moving carpets, I paid for 12, received only 5, when I went to return the truck, the guy was very rude, no time to help, rudely said it will a while to help me even no customers were there. Said If I want to return I should do it online myself. Won't recommend to anyone.

Évaluation :

5

The driver's side window crank is missing its knob… this made it virtually impossible to roll the window down. This is a simple thing to fix, U-Haul should do this right away. No need for this simple repair to be left not done. This criticism is of U-Haul, not of Xsell Convenience. Xsell Convenience was helpful, courteous and friendly.

Évaluation :

4

The experience was smooth and everything was fine with the vehicle. The person dealing with the hire was helpful. I would recommend entering your driving license details for the check-in ahead of time. You have to do the check in on your phone when you arrive, and so having the license details pre registered will save you time.

Évaluation :

4

Ensure previous customers bring back trucks in time for next customer….waited 1,5 hours until truck arrived. Would have been nice to be compensated for my time loss.

Évaluation :

5

Everything is perfect

Évaluation :

3

The gas was filled almost 5/8, but they marked it 6/8. So I have to overpay $10. because I just filled the gas 5/8, when I returned it.

Évaluation :

1

I typically don’t leave negative feedback, but this location charged me extra for fuel even though I filled up the vehicle.

Évaluation :

5

Xsell convenience did a wonderful job with the U-Haul. We were able to pick up and drop off the U-Haul with no problems. I would definitely use their service again.

Évaluation :

5

Check in & check out is a horrible experience. Both application and website were not responding & didn't allow or very slow in uploading/taking pictures. Also it took a long time for customer service to respond to my issues.

Évaluation :

4

My experience was very smooth. No issue.

Évaluation :

1

Please train staff better. The associate helping us on the phone was untrained in certain situations and ended up accusing us of scamming the company.

Évaluation :

5

After getting the vehicle we noticed right Bunker and brake light wasn't working properly. You could barely see the turn light and no brake light