Larry is the best as always! I will definitely rent here again! Very accommodating.
Nathan S
Customer Reviews for Yelm Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly gentleman
ROBIN MThey gave excellent service to us and let us know keeping the truck until the next day was just fine !
Brenda DThe gentleman helping me was super knowledgeable and friendly. He helped me fix a fuse for my turn signals!
Mitch CThe cargo van was a bit smelly. It could have deodorized a little.
ROBERT WFast, efficient and capable. I will always use this location.
PETER BThese guys are AWESOME
Josh AOwners are super nice and equipment is excellently maintained
Blake KOutstanding experience. I am a frequent customer. I really enjoy going there over anywhere else. Will continue to be a repeat customer.
Matthew LGreat guys!
Joshua AYelm location was perfect for me to drop off trailer and get my storage. They were able to save me time and money by enabling me to drop off trailer with them and I did NOT have to deliver unit to Olympia U-Haul. So they could keep their #'s up. Huh Lousy service..
Sandra HI will always use this U-Haul location for the great service I have there.
Michael BLarry always welcomes customers with a friendly greeting.ined Services are fully explained and equipment is clean and ready for use. A professional experience!
CARL LLarry is amazing. No improvement needed. Simply wonderful!
MALLI SFind new employees. The fact they speak to customers in such a heinous way is astonishing. To look at a customer and say "Jesus fucking christ get out of the vehicle and let me do it" is asinine. A customers personal vehicle, all because a customer couldn't back a trailer in the first time around. Will never ever use this location or recommend it to anyone.
Rashell JWell maintained trucks, reasonable pricing, knowledgeable staff. I will use them again in the future.
Jeff SIt's absurd that we were charged such a high rate on a trailer that was From TN in the first place and the tail lights wouldn't work even after stopping at U-haul for repair ! Plus we were told we'd receive at least a Military or Senior Discount which I see no record of.
David HThe employees there were very helpful and straight to the point. Didn't beat around the bush. Larry also was very helpful. He told me he has worked for uhaul 23 years. And he seemed to still love it.
AVERY HYou guys were super helpful and my experience was awesome! Merci.
Jessica LAwesome pair of guys working. Easy reservation, scheduling, & check out
JOSHUA ALarry and George are always ready to help with a smile and always kind and courteous to their customers. Let's keep the best customer service right here in Yelm
DOLORES EAll good....Had great conversation with the gentleman who rented out the truck...grat6 service...
michael dU-Haul (the corporation) leaves a lot to desire. That said, these 2 older gentlemen that run Yelm Storage are professionals and great to work with. I will drive the extra few miles from where I live to rent from them instead of from the closer U-Haul wanna-be locations.
Michael FThe location was great, although I had the auto trailer for only 35 mins, and had to return it and did not get to use the 10-hour rental on it, very disappointed that U Haul is a trash company that just wants to take money from people. Larry did an amazing job trying to advocate for me, but the field office manager from Tacoma WA is trash!
Christopher FWe returned the truck at around 11:30 PM, Saturday, January 4th. The location was way out of the way from our destination. I would not have agreed to dropping off there had I known how "off the beaten" path and far away it was. The facility was gated and locked and didn't look like a Uhaul return location. There was only a small key drop box that was very hard to find in the dark and rain. There was not a good place to park the truck so we had to block the driveway. We called the 1-800 Uhaul number and no one answered. It was a very negative experience to return the truck. There were many locations that would have been more convenient for us, after a long drive to our destination, hours of unloading and then having to return the truck to a location over 45 minutes away on winding roads. In retrospect, we would have preferred to pay for an additional day and had a more convenient return location.
JOSEPH PI returned a car trailer and parked it next to a large U-Haul truck that was parked facing the road. I either missed or didn't see any posted signs showing were to return equipment, so I dropped it off where I did. I proceeded to the office and was greeted by a less-than-friendly individual who responded to my "good morning" with a statement making it clear he wasn't very happy about where I left the trailer. I offered to hitch it back up and relocate it, but he declined. I believe this is a 24-hour drop-off location. If so, perhaps posting better signs on where to return equipment should considered. If it's a 24-hour location and I dropped the trailer off at 3:00AM, I'm sure I would have left it in the same place. Maybe he was having a bad day, but in any case, he wasn't very cordial or friendly.
KEITH SThis is the best place to go very friendly and knowledgeable.
Randy TGreat customer service, rental explained in detail.
Linda KThe paperwork on my sheet said it was a 40 gal capacity tank for gasoline that was a lie! I put almost a full tank of gas in the rental cause I was doing my math! I was furious because you can't check the level of the tank while the your pumping !
Taellene FIt went well, nice gentlemen in the office. Only thing was, the van smelled really bad, cat or dog urine.
zena sLarry and George were great!!! Everything went smoothly, and they were extremely friendly. Thank you!!!
Simon HThe trailer was clean and it was the best size for all of my things.
PHILLIP LThe gentlemen were very nice and helpful!
BRIDGETTE HThe best UHaul experience I have had.
ISSAC KVery nice people. Had a the truck I reserved ready to go. Upfront about cost. No hidden, additional fees which when I got my receipt.
sheila bMr. Larry was wonderful! 10/10 rating, a lovely person and great business owner. I would definitely recommend him and this location to anyone in the area.
SOPHIA PI rented a round trip U-Haul trailer from Yelm to go down to Oregon, pick up an off-road vehicle, and bring it back. Upon picking up vehicle, it did not fit due to the trailer's entry not being the 6' it's advertised as. I visited a nearby U-Haul location and swapped out the trailer for a vehicle hauling trailer (which I should've done to begin with- my mistake), I paid a 2nd rental fee as the mistake was mine. Upon returning to drop off vehicle hauler in Yelm, the employee was very verbal in the size of this mistake made by the other UHaul location as he stated they should not have allowed me to drop off the trailer, unbeknownst to me. John with this location was very unprofessional, he began to text me afterwards threatening to charge me a fee if I did not drive back down to Oregon to recoup the trailer and saying the other location did not know what they were talking about. I will share text chain as needed. This is not a customer issue- this is a miscommunication between the 2 UHaul locations. Very poor and unprofessional experience, I will never rent here again & will advise those close to me to do the same. There are plenty of rental agencies 10-15 minutes away.
Stephen BStaff were very welcoming, friendly and professional. I would highly recommend this location to anyone.
LANCE CLarry is really friendly and made the experience wonderful.
Joseph MTrès bien
David CHe was very professional and a great man
marvin cLarry was great.
Richard SThis U-Haul location is totally excellent. They are efficient and personable. I will use this location again.
PETER BGreat place to do business with.
David KHonestly the truck was disgustingly dirty. The office manager was a total asshole to me. The only person who was halfway decent was his minion who he sent out to retrieve the truck for me. Will never come here again, nor will I ever recommend anybody in this area come here.
AUSTIN TI had great customer service.
Gary CMan working was unreasonably rude, our truck had one headlight out and the alignment was off, and we received an alert on the dash that there was "0 % oil life" left. There was also a high pitch whining when accelerating - felt like driving a death trap.
Amber CThe customer service skills here are exemplary. Everyone is so friendly and welcoming. The transaction and everything went smoothly. If I need a truck again I will rent from here.
david wGreat job !
steve bBest place to rent
brian rGreat service from Larry
STEVEN BGood People
greg KNo improvements needed, customer service was on point. Staff was very informative and helpful
Jason KQuick and helpful
Bruce GA very busy location and a very thorough explanation and coverage.
ULISES IExcellent service à la clientèle.
David KStress free and fantastic
Alan HWonderful staff.
DONNA K | Expérience généraleWill recommend to friends in the area. Oh and reasonably priced too!
Patrick J | Expérience générale