Customer Reviews for Zydus LLC
(U-Haul Neighborhood Dealer)

293 évaluations

2490 N Tustin St   Orange, CA 92865

(714) 685-1952

Heures d’ouverture

  • Mon-Sun: 7 am - 8 pm

Services dans cet établissement :

Pour nous contacter

(714) 685-1952

2490 N Tustin St
Orange, CA 92865

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 7 am - 8 pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R 
Évaluation :
5

Staff person was friendly, efficient and helpful.

MUNIR S 
Évaluation :
5

The u-haul truck look like it went off roading with all the dirt on the cab. The panel under the steering wheel was unbolted. Not sure why? When i turned right, the front brake would squeak like it needs new brakes and rotors. But it got me from point A to point B and back in one piece, so it did its job!

CANDICE W 
Évaluation :
2

We travelled nine miles and they insisted that the truck used two gallons of gasoline and charged us $10 (even though the posted price was $4,19 a gallon). Check out the truck was quick and easy, but I felt they took advantage of customers. Especially on short hauls.

JAMES D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROB C 
Évaluation :
5

Keep doing what you’re doing not like other places great customer service in and out in less than 5 minutes with out reservation

ELIAZAR E 
Évaluation :
1

El señor que atiende en esa locación es grosero nunca vallan y abusan te roban el dinero

CRISTYAM E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY J 
Évaluation :
5

The man that helped me was very friendly and helpful.

PERRY S 
Évaluation :
5

Great customer service Will make this my go to facility for all my rentals Everything was great from start to finish!

MELISSA E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H 
Évaluation :
5

Get the photo app to work properly. Someone greeted me after the rental, and closed the transaction. That was great, very friendly.

CHARLES R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANGJEU C 
Évaluation :
5

The gentleman that helped me was sooo nice and helpful!!! Very cheerful!!

TANYA S 
Évaluation :
2

i was never advised of the per mileage charge. employee led me to believe it was not an issue and to return whenever. the truck was clean however check engine light was on and a/c did not work properly. i would not recommend this location or uhaul to any of my friends or family. there are better options for rental out there.

SANDEV G 
Évaluation :
5

I forgot my gate clicker in the truck I rented yesterday, I contacted customer service they gave me a number that I’m calling but no one is picking up, so frustrating other than that I had a great experience

DORRYS M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WASEEM A 
Évaluation :
5

A convenient place to rent a U-Haul truck.

FARNOUSH S 
Évaluation :
5

Excellent service and convenient. The van was new and it was perfect.

MANUEL D 
Évaluation :
5

Provide a step stool to get into the cab. It's up very very high for old people.

GREGORY S 
Évaluation :
4

This was a convenient location for a pick up for me. The truck wheels were very muddy but other than that, truck was okay. Easy check in and nice check in representatives.

Tracey D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA G 
Évaluation :
5

Nothing bad to say.

DAVID R 
Évaluation :
4

Thumbs up

JOSEPH S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROQUE A 
Évaluation :
5

Everything went smoothly and was communicated well. Merci!

JUSTIN M 
Évaluation :
5

Can't think of an easier, smoother and a more flexible rental experience. Thank you so much

HELEN H 
Évaluation :
5

I have rented a U-Haul from this location many times and keep coming back because of the friendly service, clean trucks and exceptional customer service I receive! There are many other options in the area that I could choose for my repeated business but I only rent my trucks from this location because they are awesome!

VIKKI G 
Évaluation :
5

Fast, easy, convenient. This was a great all around customer experience. I highly recommend this location.

LAWRENCE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacque s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS L 
Évaluation :
5

Great service, nice professional

Lori M 
Évaluation :
4

Convenient place. U-haul was a little dirty in the back with brown rust or dirt, but if I need to do business with this location. I would! :)

OCTAVIO V 
Évaluation :
5

nothing

CARMEN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR U 
Évaluation :
5

Everything was straightforward and super simple. The truck was easy to drive and it was pretty inexpensive. This was a great experience!

JENNIFER B 
Évaluation :
5

This particular trucks battery died on me two times as I was parked. Maybe the lights or radio on too long, idk. Luckily, I had a portable battery with me. It was hard to connect the cable to the small barely visible terminals. All ended okay but I could have done without that hassle and added stress. Thanks for listening!

Christopher D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEREKE T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI R 
Évaluation :
3

Pleasant, courteous and professional staff. Quick check in & out process. Highly recommend

LORI B 
Évaluation :
2

always a great place to rent uhaul equipment

PETER T 
Évaluation :
5

Awesome experience Thanks

ROCKY B 
Évaluation :
5

The cashier that helped me was very nice and helpful

ALVARO T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill K 
Évaluation :
5

Don’t look for any other place, the guy who is there I think is the most polite and profesional I’ve ever seen, coolest guy of all, the trucks are impecable, so grateful ☺️

HUMBERTO A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVARAE C 
Évaluation :
5

The customer service was excellent

CORELLA T 
Évaluation :
3

I liked that they opened at 7am; other locations weren't open until 8am. The staff was professional, helpful and polite. No complaints whatsoever!

Thomas H 
Évaluation :
2

I've rented a truck twice from you guys and each time had to deal with the worker who is a tall older man with a mustache and every time he is very rude and short with customers. But regarding the truck, it was clean and got me to where I needed to be, it would have been useful to have a bigger truck but when i arrived only the short trucks were available.

ALEXANDER P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT A 
Évaluation :
1

The vehicle/truck didn't have a gas cap on it, I noticed and let the clerk know, I was told that it was "OK, and the computer would show it". I was never given any paperwork or signed anything. I was given a key with no key ring or anything, just a single key. This was VERY UNPROFESSIONAL!! I was driving the truck over 400 miles with no gas cap???? VERY DANGEROUS!! I did not feel safe. Please call me for any questions: Kyle Atkins 916-812-5982

KYLE A 
Évaluation :
4

Improve nothing. All went great

RANDY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEREKE T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P 
Évaluation :
5

Everything is perfect

HAMZA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C 
Évaluation :
5

Everything from A to Z excellent!!!

GIUSEPPINA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS S 
Évaluation :
4

Le service à la clientèle était génial. Friendly staff and easy to rent the UHaul truck.

JANICE K 
Évaluation :
4

The app needs a lot of improvement. It is too slow and takes too long to complete.

Thomas T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eleanore g 
Évaluation :
1

The closing employee, a man, behind the counter on Saturday 2/8/25 around 4pm was so incredibly rude! His body language and facial, expressions spoke a thousand words. I rented a U-haul and was asking questions, he clearly didn't want have any interaction with customers. He asked at the end if I wanted my bill charged on the same card I said no, he said "oh well I just completed it". Horrible customer service with him specifically. I never do reviews, I pray this employee will hopefully learn from his poor behavior in a customer service position.

CANDACE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFA E 
Évaluation :
4

Sensors were out of alignment. Indicators signaled low tire pressure and door opened. However, attendant assured me that all issues had been checked previously. There was minor amount of debris in the rear, but clean overall.

SHEILA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S 
Évaluation :
5

Friendly, On time. Efficient

Sue H 
Évaluation :
4

I was unable to open both rear doors on the cargo van.

SHEILA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINDY B 
Évaluation :
5

Sometimes I wasn’’t sure the truck would start

PRESCOTT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE M 
Évaluation :
5

The staff at this location is fantastic! Always extremely helpful and courteous.

ERIN P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR P 
Évaluation :
1

Over charged me for miles. Lied about miles and when they were caught forced to change miles. I want a 100 % refund.

Brian M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALED H 
Évaluation :
5

Very friendly & Excellent customer service 💯 satisfied with my rental in & out in less than 5 minutes

ELIAZAR E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLENE V 
Évaluation :
5

Add air freshener because the one I had smelled like cigarettes.

KYE S 
Évaluation :
5

Quick and easy.

FRANK L 
Évaluation :
5

Trucks need to be maintained- service light on.

MICHAEL H 
Évaluation :
5

Easy in easy out

CHARLES W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS L 
Évaluation :
5

Dirty inside, windshield a mess, just not very clean. Service was great though.

PAUL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B 
Évaluation :
5

We can recommend to any persons about this business that help us to make easy life!! Thanks

ELIAS V 
Évaluation :
3

Truck was supposed to be ready for self pickup at 6:00 am. It was not. I had to call the customer service number and she indeed confirmed they did not leave it ready for me. I had to wait around for an hour untill they opened at 7:00am. I feel i should be compensated for that. Also, the outside of the truck was filthy, I had to clean the windshield myself so I could see through it. All in all, not a pleasant experience.

KENNETH J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ELIAS E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER T 
Évaluation :
5

Nice man. Easy check in

LAURA K 
Évaluation :
5

nothing this location is always our go to they are courteous and very helpful.

FLORENCIO R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER T 
Évaluation :
5

Make sure the interior is clean. I had SO MUCH fine dust/residue inside it took me a LONG time to clean out, - repeatedly, so it didn't get all over the stuff I was moving.

FRED P 
Évaluation :
5

Great location for rentals.

CLIFF N 
Évaluation :
5

Keep up the good work.

EMMANUEL M 
Évaluation :
5

The location was excellent. The vehicle was clean however, the vehicle that I rented was 26 feet and the cabin smelled like gas really bad.. I initially rented it for one day, however, because the smell made me feel really sick. It was unable to Complete my move within the 24hr rental. I did let the attendant know of the gas smell and he made notes on The vehicle.. I did end up having to pay for an additional day which allowed me to feel a little bit better. I'm still nauseous and have a really bad headache..

LILLIAN R 
Non les évaluations ont été soumises pour cet établissement.
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