Contact customer when wanting to change reservation made a week prior, make truck available at time and location in reservation
Keisha O
Goodbee Quick Stop LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Covington, LA 70435
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Opening times not clear. Truck onsite but took over an hour for customer service to figure out how to get me the keys and I paid for a dolly and it wasn’t there. Customer service kept putting me on hold not professional at all
Christi EThe app was horrible, the location was terrible. I could not follow the instructions because the truck was unlocked and the keys were not in the truck. NEVER AGAIN!
ZACHARY WBest experience ever moving after divorce in uhaul, I'm looking forward to having another divorce in the future so I can enjoy the ride!
Brian NArrived about 25 minutes early as the location was an hour and a half from my home. I was greeted by a worker who did not know anything about the U-Haul rental. He gave me a number to call, and no one answered. I contacted U-Haul customer service for assistance and was told that my pickup was scheduled for 11 a.m. and they could only offer me to go to another location 25 miles away. I waited for someone to arrive for several minutes and called customer service again at 10:50 and was told again of my pickup time and there was nothing they could do about my rental. As I hung up with customer service the person from the store came to my vehicle with his phone as the person who was supposed to be there at 11 was on the line to complete my rental so I could get on my way. He completed the rental via cell phone at that time. There tells me that there is NO WAY that the responsible person would have been at the location for my scheduled pickup!! Since the person at the location did not know how to rent or hook up the trailer, I had to attach the trailer to my truck and ensure that I would be safe to tow this trailer 200 miles to Alabama. This unacceptable service for any location which rents products for U-Haul! I feel it give U-Haul a negative, unprofessional rental experience. I also feel that U-Haul customer service did not provide proper support when requested.
Pierre B