To try and get a correct invoice has been the most difficult experience i have ever had its taken me 3 phone calls to get a proper invoice , when i ordered the truck in April 2025 from Vernon BC and confirmed it 5 separate times i was going to pick it up in Vernon , then the day before i was to pick it up i receive a text message saying my truck is ready to pick up in Lake country which is 30 km away from Vernon so i had to drive to Lake Country to pick up a truck that i had confirmed 5 times i was picking up in Vernon. This was added stress on a already stressful moving experience , I would really like someone to call me and explain when this happened , its very hard to want to use u haul rentals when this is the way your service is . My phone number is 250-571- 0441
MICHAEL S
Parkway Gas
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lake Country, BC V4V1Y1
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The highway access is poor at this location. The owner was rude and grumpy. He had to call someone to walk me through the pick up as he refuses to speak English as well as learn the technology and was very blunt about it. The assistant didn't know how to attach the chains so my husband ended up doing it. If I have to pick up there again, I will cancel my booking. I had requested my local provider. This location was inconvenient. Also, there was a very low tire and we found there was a screw embedded. We pumped it up at our home and it worked but it was not ideal. Drop off was better but he was still grumpy. Customer service = zero.
Peggy FTook a while to get the truck. Was not the location I choose and was a 45 minute drive from my house and the location I selected.
JONATHAN WThis location is in an awkward place on the highway with difficult access, is old and dingy and run down, and has only passable customer service. The wait time to actually leave with my rental was far too long.
Joseph PDrop off point staff were very friendly and helpful.
Darrell G