Excellent customer service and support.
Janice R
Once Upon A Child
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lethbridge, AB T1J0B1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Slow service...rather unresponsive. I had to ask multiple times what the next step was to be able to leave.
Heather QGood customer service and good vehicle! Perfect for my needs!! I also booked from a different province; went off without a hitch! Thanks!
KERRI-LEE CWe were given less than 24 hours’ notice that our reserved trucks would not be available at the location we selected, but instead over 80 km away. To make matters worse, we later discovered that our chosen pickup location has been closed for months — yet it was still listed as an option during booking. This is blatant false advertising, and incredibly misleading on U-Haul’s part. Because of the limited operating hours at the alternate location, we were forced to rearrange our entire schedule — including asking our kids to leave work early — just to pick up the trucks in time. This significantly impacted our move, especially as we had help scheduled the following morning. The problems didn’t stop there. The employee who checked us in mishandled our reservation, assigning one truck to the wrong driver and giving us fewer kilometers than required for both vehicles. This created confusion when we contacted U-Haul for help and complicated our use of the vehicles. To make matters worse, one truck had only a quarter tank of fuel and the other a half tank. We were expected to drive more than 80 km without any information about the fuel efficiency of the trucks — a clear safety hazard. We filled both trucks immediately out of caution and notified U-Haul. The first technician we spoke with was helpful and submitted a ticket for mileage compensation, including our request to be reimbursed for the fuel. However, the second technician was dismissive and offered only a $50 voucher per truck — which we still have not received — and refused to acknowledge our valid concerns regarding fuel reimbursement. The interaction was unprofessional, frustrating, and emblematic of the poor customer service we’ve received throughout this process. We have since returned the trucks early, fully fueled — a courtesy that U-Haul clearly does not extend to its customers. We’ve done everything possible to make this work, despite U-Haul’s repeated failures to honor its commitments. At this point, we are demanding a call from management, not another ineffective ticket. We expect proper compensation for the gas, a resolution regarding the vouchers, and an explanation for the unacceptable state of your booking system and customer service process. Not providing full fuel tanks for long-distance travel is not just unprofessional — it’s irresponsible and unsafe.
Dayne DWash vehicle and vacuum. Diesel vehicle's wood be way better. This vehicle's is terrible on gas
Mihovil P