I called 2 days prior to ensure my trailer was available and the lady told me, "I don't know. We're just a drop off and pick up location, so I don't know if your trailer is here." That's very poor customer service! When I arrived to pick up my trailer, they didn't have it! How does that even happen? Thankfully, they had a larger trailer that they let us have. But, what would have happened if our vehicle wasn't capable of towing the bigger trailer? Luckily, our vehicle was capable of towing the larger trailer, but this entire rental should have gone a lot smoother.
Donald S
Als Body And Custom
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Winterset, IA 50273
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The lady at the U-Haul location was very knowledgeable and helpful and had very good customer service.
Daniel QThere was a trailer parked in front of the vehicle. We had to move it to get the truck out. The app was also not working making the whole process take over an hour.
Rachel ARead the review I gave for picking the trailer up. If you make a reservation and expect the equipment to be there then don't send the customer to a different location. Honor the original reservation. I also asked about an AARP discount and I didn't receive it. Thank you.
Ginger BThis entire experience was not good. The original reservation was for the Waukee location which we live 3 minutes from. We arrived to pick up the trailer only to be informed that they did not have one at that location and that we would have to drive to the Winterset location (30 minutes away) to pick up the trailer. I was NEVER INFORMED OF THIS CHANGE! We were leaving that morning for our trip and this delayed our departure. This is the second time this has happened - we had to pick up the trailer in Ames (45 minutes away), but I was at least contacted ahead of time and we could adjust our travel schedule. I don't understand why you give the option to rent and pick up from a location and then force your CUSTOMER to adjust and drive completely out of the way (by a significant amount) to pick up the item. It should be YOUR responsibility to ensure the item is at the selected location. AND if you FORCE THE CUSTOMER to drive to another location, you should compensate them for the mileage to and from and discount the price accordingly. It is one thing to drive to a different location that is 10 to 15 minutes away vs driving 30 to 45 minutes to a different town to pick up the item. Needless to say I am not planning on renting from U-Haul again for a very long time.
Tim Y