This review refers to a different pick up location (but was resolved at the Durham location). U-Haul Review - A Rough Start, But Resolved Responsibly I ran into a serious issue with a 24/7 U-Haul rental-the truck wasn't accessible because the key was missing. It caused major delays and added labour costs on moving day. A helpful local scheduler did find a replacement truck about 20 km away, though it lacked the moving equipment I had reserved. A few days later, I followed up with U-Haul to understand their take on the situation, and to their credit, they resolved the issue fully within six hours of that call. That kind of response shows real accountability. I hope to see more reliability at the neighbourhood vendor level, but I appreciate that U-Haul took the matter seriously and made it right.
chris m
Ultramar
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Durham, ON N0G1R0
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- 3,5 - Cote moyenne des clients
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Improve the cleaning of the units. This time the sits were extremely dirty. Had to clean them in order to use the vehicle.
OSCAR Athe milage you guys charge is very expensive the truck maybe cheap will never rent a truck again
WILLIAM GEnsure that reasonable advance notice is given to clients awaiting their rental pickups caused by delays/late drop offs from other clients utilizing the rentals. This can be achieved by allowing e.g 30min-60mins transition period between drop offs and pick ups.
MICHAEL JI came back talked to the guy , pulled up pictures I was below the same fuel. I offered to fill it up pumps were right there, and he said dont worry abou5 it , then charge me a 30 dollar fee for fucking pumping gas in it ? Fuckint stupid
JESSE M