I suspect your company is having some issues because we were never notified of a change for a pickup location for our rental, when we called afterwards because of another issue we were having that person couldn't access our file due to your systems being down. Our in town move location was changed to almost 30 minutes away and I had to deal with the rudest manager I have ever come across named Kelly Madden who finally promised to honor uhauls $50 refund and cover the milage difference only after calling me a lier several times over the phone. He did honor the $50 refund however after the move the additional miles were still charged. After never receiving a call back when your systems came up I called again today and was directed back to Kelly who now claims he never said that and that I was offered the $50 or the extra miles but not both. So I've requested a review of the call from before and specifically for him to review it as well and I now have to wait until he calls back with the results of that review. As a business owner myself (Big Iron Gunworks LLC) if one of my employees, especially a manager, spoke to my customers how he has been speaking to me I would fire them right on the spot. That man needs training at the very least and should never be allowed to work a management position within your company. After this is all concluded I intend on contacting uhaul corporate and bring this manager to their attention because I know I wouldn't want someone like him treating my customers like this and can guarantee neither does uhaul.
Andy D
Secure Space Storage Fayetteville
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fayetteville, AR 72704
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