The pick-up process was smooth and manager at the store was also helpful. However, we were not informed of the location change to pick up the truck until two hours before we had to leave for the airport, and this change required that we reserve a different hotel and give up the hotel we had paid for already, and also need to rent a car. We wish the change could be done much earlier.
CHORNGLII L
Byrne Towing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Greenfield, MA 01301
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- 4,0 - Cote moyenne des clients
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The check out of the truck literally took one and a half hours. The internet/cell reception at this site was VERY slow, and the app had bugs which eventually led to my having to call Haul anyhow...and I stayed on a 20 min. wait before I was given service. I arrived at my pickup spot just after 9am, and we drove away with the truck around 10:30am. I would NEVER attempt to use Uhaul at this site, with the Smartphone pickup option again. Also, the mirror on the passenger side of the truck was broken, which we realized once we started driving...it swung out of position on it's own, and would not stay fixed.
Joshua CAutomated pick up drop off was difficult. 1. The app failed to find location. After multiple attempts I switched to the web. 2. I was unaware of the need for references at the time of pick up. Finding last second availability at 6 am proved difficult. I pre-checked in to avoid surprises. I was surprised anyway. 3 Drop off was equally difficult. Proof of no damages photos failed to upload. The location apparently lacks adequate bandwidth. 3. Drop off was a str
Christopher LNavigating the app was miserable. Tried to do as much as possible before getting there - still required 30 mins of waiting and filling in forms once present (and in a heat wave no less). Required SO MANY pictures and no discount for doing an employee’s job. Whole thing was a huge waste of time. No place to leave a car that wasn’t sketchy - came back to handprints of someone looking into the car on all 4 windows.
Andrew SI had no problem with the location or the equipment. However, I may never rent a U-Haul again due to the extreme issues I had with the app and with customer service when the app was failing. I started attempting to do an online rental at 11:26 AM so I put my pick up time for 11:30 AM. It took almost 3 hours of going back-and-forth between the app, the website, and multiple phone calls before I could finally pick up my truck. When I called the following day to see if I could return the truck later since it was through, no fault of my own that I picked it up late, they told me that I was already late because my drop off time was listed as 9:55 AM. When I was transferred to someone in the scheduling department and told that they could change my drop off time, they changed my time and then proceeded to tell me that I needed to be charged for that time and I would have to take it up with the pick up location when they opened again. They neglected to tell me that charge could’ve included and I only got a few hours and they said that was the day, when I asked to change the pick up time again since if I were paying for the truck, I might as well keep it longer, they were told that they would have to add another charge in order to do that even though the initial charge covered the day rate. Overall, a frustrating and expensive experience!
Kristin N