Truck was not trashed but you could tell it had not been detailed in a while . Floor board was dirty & crumbs in the truck . Also of a location does not have the truck you reserved, it would be better to let the customer know before arriving at the pick-up location & waiting 15-20 for the rep to get off the phone with traffic to tell you they don't have the truck and you have to drive across town to pick up and a truck .
BRITTANY P
Als Service Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Odessa, TX 79763
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Service was excellent. Thank you!
Amber WEverything was good, and the customer service was also a good experience.
Luis LThe truck I rented did not have working heat. I drove nearly 900 miles round trip over two days. At the start of the second day I called the local U-Haul office to request a vehicle swap. I was told by the employee that she would call her manager to ask for an accommodation and she would call me back. I was not contacted again.
JACOB BMr Cruz was extremely helpful and nice
Cara L