Let them know that they will need a cell phone to rent the truck. The process was sloppy, and took close to hour including the time I had to drive home and get my wife and her cell phone to rent the vehicle. The truck worked well, and we got the job done. My wife has contacted U-Haul and described our difficulties.
Diane K
Cave Creek Mini Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals à Phoenix, AZ 85032
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Requested dolly and moving blankets, neither were included with truck yet I still paid for them.
Frank LThe only employee was very friendly and helpful but too much going on running a gas station/convince store and act as a rental agent. Truck was very low on fuel but was reported to have 1/2 tank. Although discussed was not corrected. Unable to provide contract at time of pickup due to internet issues. Again, employee did her best to provide a good experience but seems to be setup to fail. Truck also had terrible brakes as rear brakes appeared to be saturated in gear oil from leaking axle seals.
todd mDon't advertise you can get dollies and stuff from the location and then tell the customer at the last minute that they can't get it and then send them all over town chasing one that won't give it up
Brian GMost rude clerk I’ve ever encountered.
STEVEN B