Overcharging for mileage from a previous customer. They did not make sure to check the mileage of the previous customer and transferred the charge to me.
Ilko K
Printer US Ltd
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Toronto, ON M9N1X4
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- 3,0 - Cote moyenne des clients
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The van was dirty and even had peanuts loose on the back (we have an allergy so did not appreciate this) and the cab smelled like cigarettes. I was also overcharged. I specifically wrote 550 km on my contact and the location changed and then charged me extra for going over the km, an extra $100. Total write off. I told the location I was driving to Kingston and back which was 270km each way so I put 550 and they changed it. Will never rent from u haul again if this is not fixed.
SONIA NThe U-Haul manager was 15 minutes late. My pickup time was 10am and I didn’t leave with the truck until 10:45. He questioned whether I refilled the tank even though the tank was full and I had a gas station receipt. I will not be returning to this location.
Mariann OI waited for the fellow to return to the location to check the vehicle back in for a half hour. It was a major inconvenience for me.
Peter dMake sure that the the previous customer cleans out their garbage a bag of McDonald's food empty was left in the truck! I cleaned it out and made sure that the truck was clean when I returned it!!
Patrick B