Verified Trailer Hitch Installation Customer Reviews

Nothing great customer service at this location

Great service

Make sure there are at the least two people working there at the same time.

Took a little longer because bumper had to be removed. I was given a heads up about this. Was not charged extra because of this and I was very satisfied overall.

I use a wireless 7 blade light system on my kayak fishing trailer. On my Q7 it works flawlessly but on this one, the brake lights were stuck in the on position. Jonathan and Sabre Jacket guy ran diagnostics and their work was good so I took it home and tried electrical taping the electric brake blade and that did the trick. For my light trailer I don’t use electric brakes so I am all set. Appreciate the crew at this U-Haul!

Amazing and friendly staff!

Nothing. Just be courteous and respectful and they will treat you very well. Hasan did an excellent job of looking after me. Thanks very much for the great service.

Spend a little more time for "under the bumper" installs on getting the bumper cover cutout to fit right.

Great service!

Great service

Great service

Staff was amazing and quick.

Very friendly and knowledgeable

Installation was quick employees were courteous very satisfied with everything

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More parking space.

The staff was great to work with and my hitch was installed very quickly. I had to wait, so there is a small table in the building or a coffee shop across the street. I went to the coffee shop and received a call when it was done (under an hour!). Check out was straightforward and quick as well. I highly recommend this establishment!!!

Thank you to all the lovely staff

Really liked the quality of the work. Kudos to the person who installed it. It looks seamless!

They were very helpful!

Nice clean hitch install.

The GM and mechanic were life savers. I would strongly recommend this location and their services to anyone. The GM’s customer service and interpersonal communication skills with the customers coming in and out was phenomenal. All Uhauls should emulate the GM and mechanics customer service skills and professionalism.

I arrived at the original U-Haul location and they had no one to install my tail hitch eventhough I had a scheduled appointment. I had to push back my trailer pick up a full day and spend more than $120 to Uber back and forth to pick up my car. On the plus side, the team at the Baseline location were professional and courteous and delivered on their promise.

Just took longer than expected

Great service and clean install

Great service and friendly staff.

Easy and reliable

Great service, very recommended

Not anything really, it was a good experience

Great customer service. The guys are working hard!!

Everyone was super friendly. It was a reasonable price and they got the job done quickly.

Did good work

Professionally installed

Good customer service, fast installation, no issues.

You were quick and thorough. Thanks!!!!

Adrien did a fantastic job. He installed it quickly, kept in contact with me as far as time and if he needed to do adjustment to make sure I was ok with it. Explained the capabilities of the hutch and how to drive with a trailer. He also advised me that my ride may not be the same cause I’m towing a trailer. I was completely satisfied

It was really great .

The staff was friendly and and expertly helpful… thank you so much

Don’t reschedule a scheduled appointment.

Awesome

. .

All the staff was amazing! Because of weather had to rebook and that was smooth as well. Very knowledgeable and helpful. A truly pleasant experience. Will definitely recommend. 11 out of 10.

Contacting customer when vehicle is done

Installation looks good and I’m sure it will work fine towing the trailer in two weeks.

I don’t remember the associates name that helped me. But he was awesome!!! Got the job done very fast.

Very prompt professional service from everyone. Job well done!! Thank you for such Great service. A+

Everything was great. Great prices on boxes too.

Very professional job with lifetime warranty. Much better than DIY.

Awesome work. Great people.

Installation was pretty fast and i was very satisfied

nothing ... was seamless

Keep it up the good work

Quick install, good service and easy process!

Great Responsive Staff

Keep it up!

Installer was great!

Kennedi, the manager went out of here way to personally locate and pick up the hitch from another store so I could get the hitch sooner! Great customer service.

very knowledgeable people

Amazing customer service. Thank you

Everything was great and it took less time than expected

The store manager went above and beyond he was great.

Justin was fantastic to work with.

Great job trailer pulled perfect!

Excellent service, professional.

Great staff quick service! Would use them again

Nothing, everything went well.

Overall Great Customer Service and Fast installation service

Team was very helpful. Technician who did the hitch did a good job.

Pleasant experience with helpful people. Short wait time. In and out in one hour

Great service.thanks

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Amazing work and very informative team

I met the store manager and I think he needs to listen more attentively to what customers want to say before he gives advice

Everything was great!

So easy and the staff was very helpful!

Super helpful staff.

Excellent service

Loved it and amazing experience best best best

Excellent job

I’m giving a good review because everyone there did a fantastic job and they went out of their way to be helpful Unfortunately, I do have to return the ball, part of the hitch, because it did not work with my trailer Can I go to any U-Haul and return the ball hitch? I have the receipt and I’m sure it’s pretty heavy priced because the new one I had to get was $145

Great service and great people!

Perfect perfect

Nice job by Rod.

Great quality job, excellent customer service

Let the customer know that they'll be pulling their own vehicle out of the bay.

Work was completed in a timely manner and look forward to using it to pull a trailer in the near future.

A team Professional clean and polite Quick service

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Maybe add an additional chair to the little waiting area. Thank you.

They did good job helping me and making sure that I was taken care of

Was pleasant and quick

The team was very friendly & helpful

Quick service kind staff

it was quick and easy

More counter employees

I was told two hours but it was only 45min

Absolutely, 1st class operation! With extremely knowledgeable & professional personnel that installed my tow hitch! Would highly recommend them if your looking yo do a little Towing!!

Great service

Nothing, everyone was very professional and great customer service

Love like and perfect

Very good service

Very friendly very helpful

Excellent good service

Helpful and nice

They did a fantastic job with the install of my hitch. It looked as good as any I have seen at the dealership, and at a fraction of the cost.

Lower the cost

Quick, complete hitch install.

Nothing. It was wonderful

They did great!

A waiting area would be a nice addition in the future.

Guy who is installed is great and knowledgeable, helpful.

Very friendly

Representative did an excellent job. He got me in and out in a timely manner. Also, saved me a little money. Would recommend using again!!!

All good every location

Hitch worked very well no issues

They were great

Did a excellent job and got the job done fast

Team was great- excellent communication, friendly service, quality work. Highly recommend!

They work great and an excellent help.

The gentleman who help gave the best customer service ever. This will be my go to location

Just continue to be as amazing as you were today! Don't change a thing!

You all are great at everything you do

Chad, the installer was outstanding. Thanks, Chad

Daniel was super helpful

My went great

On time and quality work

Hitch specialist did a bang up hob

Nothing to improve.

Honestly I had good service so I wouldn’t know what needs to improve.

Gabe was great in Ogden by helping me get a quick spot in mid city

They did a great job

Another employee in the office during peak busy times.

Technician was knowledgeable, got my hitch installed in 2 hours, great experience!

The staff was amazing. Customer focused friendly

Attentive and kind staff.

I recently submitted a complaint about the wiring harness install on this order. This was resolved by Wayel. I remembered he was out for the week I was dealing with this and the person who installed it has since been let go. Wayel put new wiring in correctly within an hour of talking to him on the phone. He explained what was wrong and how he was going to fix it. I could tell he cares about the reputation of his location and showed concern over the job that was done prior.

Professionally done! The man who does it was super amazing and knowledgeable.

Great staff

All I would recommend is to treat everyone with kindness and your organization will go a long ways have a blessed day

Quick and easy, good peeps

Great job! Thank you for your service

Wonderful team provided fantastic service! Brendan did an amazing job and was so helpful! Thank you so much!

Everything was excellent.

Very friendly and courteous staff! The installer Craig was particularly helpful.

Great facility, staff were informed and informative. Overall, 10/10!

Maybe just a little more polite but other than that no complaints

Was a gift for one of my offspring, and they are ecstatic.

Quick and professional service. The install looks great - thank you U-Haul

Adrian was amazing! He went above and beyond for me ! We ran into an issue where wiring kit for trailer hook was incorrect, he drove to another store and grabbed the correct one and installed it. I will tell everyone to go see him for all moving needs. Thank you so much Adrian!

Faster delivery of the required parts would be nice. It took week over a week to get delivery.

Fantastic very satisfied

The general manager was extremely helpful and knowledgeable of the entire process. Extremely grateful I got my hitch installed by him.

Dude I waited in the lobby and took a nap, the technician was awesome and informative. I left refreshed and with a new hitch

Super great staff.

Customer service and kindness

More communication and summarization from the staff would be greatly appreciated.

I had an excellent experience with U-Haul having my hitch wiring installed. The technician did an outstanding job and went well above and beyond what I expected. He took the time to communicate clearly with me, explain the different options, and help me determine the best solution for my vehicle and needs. It was obvious that he genuinely cared about doing the job right and took pride in the quality of his work. That kind of care, professionalism, and attention to detail is refreshing to find these days. I really appreciate the time and effort he put into making sure everything was done properly. Excellent work and excellent service—I highly recommend him!

They went above and beyond to assist me. The manager even drove to Largo to get the part they needed for my vehicle.

I had a little wait in line, bit other than that everything went smoothly. Excellent job

Installer did a great job and had excellent customer service.

Fantastic service! What a great team over here, would recommend them to everyone. Very quick and reliable, super friendly

All good

Great

Install took more than twice as long as estimated and seemed to be done by junior installers without enough senior supervision.

A representative at this facility did an outstanding job taking care of my needs. They had bad weather against him, but they did handle with an outstanding job, completing my hitch in the bad weather they had no complaints. They were very professional very knowledgeable the two personnel that they had working when I had my hitch put in if you can put people at all your hitch installing facility you will have made in the shade because these two personnel made it real comfortable for me. Any questions I had they had answers so I would like to thank those two personnel that worked on September 26, 2020 at 0900. thank you very much.

Matthew was very professional and installed my hitch in timely manner.

Communication. Had to come back a second time because it was not communicated that the parts were not all in. Installer was wonderful!

Do not book an appointment in Iowa on a Sunday without verifying their mechanic is working. We drove 200 miles to our appointment to be told their mechanic was off. The manager got on the phone and started calling other locations she was great. She found a facility! The hitch was installed.

The guys were all very good and polite. I would definitely recommend them.

Excellent service. I had tow hitch installed on my suv. Friendly service and fast service. My car was done in like 25-30 minutes. Great location to work with.

The staff were very nice and everything went wonderful.

Double check the fuses. But the hitch is great.

Fast and friendly service

The installer said he didn’t know how to hook up the wiring harness.

If possible add a couple of chairs for customers that wait for their vehicle while work is being performed.

The customer service was outsantding

Leo was amazing. After the installation, he walked me through everything. He was kind and friendly.

Accommodated me even tho I arrived late for my appointment. Great staff

Absolutely nothing! They were so stellar after a bad experience with another UHaul location. I would recommend everyone I know to this location specifically. Amazing!!!!

Excellent service

There is no place to really sit and wait and standing by the window to watch it was kind of weird so I would recommend dropping off your car and doing something else for two hours. otherwise the installer and the actual job is done excellently.

The guys were able to help me Install the wiring even though I forgot to make an appointment - super super kind and helpful - give them raises please

Quality,price, speed. Took less than an hour to install. I totally recommend.

Have a guest waiting area

Dylan was courteous and had my hitch installation done in under 30 minutes! Would definitely recommend this location.

Unfortunately, I can’t remember the name of the young man that installed my hitch… It was 1.5 hours from arrival to departure with a new hitch… Unbelievable the whole operation there was clean, orderly and respectful! The manager of the facility, a young black man asked me how my experience was. I told him excellent… He thanked me and said that they try the best they can.

I had called in the day before with a quick question and the guy who helped me went ahead and set up my appointment and gave me piece of mind for timeframe. The woman who actually installed my hitch was absolutely wonderful! She was really friendly, knowledgeable, and answered all of my questions. She even got done my install early.

They were professional and friendly.

What an amazing experience at this Uhaul location. It was my first time at this location and the staff was superb. The kindness and customer service focus has no comparison. This staff is the best and the service schedule was done on time and exceded all expectations. I will return again at this specific location specially because the staff is the greatest even when I have other choices. They treated me like FAMILY

The location for supplies and cleanliness is great. Hitch install has been horrible. Installer got sick and installation of hitch had to be delayed. Not a problem- can’t control sickness. We rescheduled for following week. We had a 10 am appt but took the car in (New KIA Telluride Hybrid) the evening before so they could get to work on it. We never heard if it was done. Tried to call. No success getting answers. Went to pick up car at 4:30. It was not finished. They had put other cars ahead of ours. (4th trip to store). Manager did give us a discount and left receipt in car so pick up would be easy. When we got home and booked our trailer up we discovered that the electrical wiring had. It been completed. The cord was still inside the car- no way to connect to trailer unless smashed under door. Please have someone call us to schedule a finish to this install. Perhaps they could come to our house to finish so we don’t have to make another trip. This has been a very frustrating experience.

Fast service, nice guys. Cracked my tail light accidentally, barely can tell until they pointed out to me. Honestly not not a big deal but gave me a discount to make it right as well without me asking. Would recommend.

James was the absolute best! He was so friendly and did an amazing job on my hitch installation.

Great customer service!

The owner of the location and the person who installed the trailer hitch, Kelly, were great. They were very detailed in showing me what they were going to buy, and how they were going to install it and they even helped getting me a trailer that I needed to tow my motorcycle over to North Carolina.

I took I’m my Subaru Crosstrek for installing a towing hitch. Tim is excellent!! He individualizes care to ensure the customer gets the best care suited for them. He explains in detail to ensure the customer is well informed. He is respectful.

Store was very busy seemed Understaffed , But my install went exactly as promised . Everyone was very knowledgeable and helpful.

Everything is good. I’m so happy.

Q was great. He went out of his way to help me out. The others at the location were also very helpful and friendly.

Nothing! Thomas was awesome and ran the whole shop by himself during my install. Awesome multi-tasking skills!

Not have a homeless person inside my trailer.

Quick install and lifetime warranty is awesome combination!

Perfect customer service answered all my questions and gave me some good advice

U-Haul went above and beyond. Service was great and communicative.

Very professional and fast! We expected to wait the entire day… they were done in 2 hours! Would use them again!

Great service

GABE and Owen were extremely nice and very helpful as soon as we walked into the building. Perfect execution from the team.

Everything was smooth and they showed me what I needed

Quick, courteous staff and got it done right.

Billy was great!

Keep up the good work

Awesome job

Nothing , attention to detail and quick service overall

Fast service! It was great!

Great work and professional staff

I’m not sure it’s really good already

It was perfect!

All good

Lionel meet the challenge, this man installed my hitch with no problem he showed great craftsmanship, communication was fantastic. I don’t know of a lot people that need a hitch installed but I would recommend this man for any of your hitch repairs or installation. The gentleman is a 6 star mechanic. Front desk personnel also had great attitudes and very respectful and responsive. Great job U-Haul of Lanham

Absolutely Nothing! Excellent hospitality! Traci is amazing, she offered me coffee, snacks and a clean comfortable place to sit and watch TV while my hitch gets installed. The installation process was completed within an hour and the young man was super nice and fast! Overall, I am extremely pleased and would definitely be back and refer a friend! Thank you Traci you definitely know your job

Installation was great overall, the crew did a good job and worked hard especially on the wiring. Only thing was the trim that they removed was not put back in properly, but that's pretty minor. Overall I was very happy!

Nothing it was a great experience.

It took a while to start the service, but in general everything is fine

Easy to setup appointment online. Hitch install on RAV4 is fast. Tech had it done in about 30 mins and said car mfg had all the bolt in points to make it easy. Waiting area and store staff were great.

They did great

We were totally happy with our hitch install. After calling around to other u haul places getting a lot of excuses. Steven came thru with fling colors. Expedited our order, keeping us in the loop the whole time. Hitch looks great and finished ahead of time. Very Pleased.

Great experience. Fast installation. Very professional.

Vang was great!! The whole episode was done in a timely manner & with the kindest most helpful people.

They were amazing! The mother daughter team there helped me in a pinch when another location refused to install my hitch because it was too hot for them (39th street location). The Quail Speings team even went to another location to get the hitch for my truck because they didn’t have one in stock. This is Customer Service at its finest. I appreciate you guys so much!

No one was there to demonstrate use of hitch and bike rack

Gursimman, Gurjot, and Darshit were very helpful. Thanks guys!

Gurjot S. Did a great job

Great customer service and installation

Clean & there was a nice little area out of the way, for me to waite while the work was being done. Everyone I encountered was nice. Installed Hitch looks Good. It took almost 4 hours but, other than that an overall Good experience . TY

Super friendly

I had a great experience with Gurjot. He was very friendly, professional, and helpful in suggesting the right bike rack for me. The staff were welcoming and knowledgeable, and the hitch installation was done very nicely. I really appreciate the excellent service and would definitely recommend them!

Call center service could be better. They are not aware of what is going on at the locations to book appointments. Booked me for same day appt. for hitch installation and the location was already booked and busy for the day. Had to reschedule.

Manager and installer were top notch!

I received excellent care for this entire process. I made a couple of calls to ask some questions and received lots of helpful information. When I arrived for the installation, it went very quickly and the gentlemen helping me even installed my bike rack! So, incredibly helpful! I sat in the store while they installed the hitch and saw several other customer being helped, and they too were so well taken care of. I am very impressed and cannot recommend y’all highly enough! Thank you!

The real time camera hitch install would be a plus

5 stars! The staff at this U-Haul are genuinely friendly and helpful. They made the whole process pleasant even when things weren’t perfect. If you show up without a reservation, expect a long wait. The place can get backed up. Booking ahead makes a big difference. Once you’re in, the crew is great! patient, friendly, and they actually care about getting you sorted. That attitude more than makes up for the wait times. Would come back, but I’ll always reserve first. Thank you Mr. Has & Staff!

Probably some of the best service I have ever received. The team here is amazing.

Great service

Nice work and quality job

It was installed in less time than they said and I was notified promptly

Offer free puppies and or kittens.

Great service and very friendly employees

Vinne the manager is very accommodating and very knowledgeable and professional! Brett is great with his professionalism in installing hitches and cargos. Sandra was very helpful and always willing to accommodate and assist in any way she can. Overall, all the staff members in this location are extremely helpful and professional. Very clean facilities and staff are professional. Thank you

CARL IS GREAT!!! Super helpful, excellent customer service and problem solving. Super Inowledgeable and friendly. U-Haul is really lucky to have him.

A better waiting area. Perhaps a machine for drinks and snacks.

Incredibly friendly and accommodating staff. A clean facility.

Excellent work. Only improvement is give more realistic time of completion and try to complete it faster for those who choose to wait.

The place is great, but hitch angle wasn’t perpendicular to the ground

Great service and friendly staff

Keep up the good work! Great install.

The entire staff team was amazing. From the manager to the service dudes to the installer… …BRAVO TO ALL!! Thanks so much.

The cashier rep and the technician who installed the hitch were awesome. Both were very knowledgeable and answered every question.

The gentleman who installed my hitch was working so hard. He checked in 3 people, received a truck and some accessories and had me out of there with a new hitch in an hour. I didn’t get his name but he was there 8/28 and he deserves double the pay he is making.

Maybe have a complimentary coffee for customers who are waiting.

Ran into a bump because my car didn't have pre-installed wiring and they were able to complete the installation by tapping into the car's wiring which I appreciate it because we install these things because we need them and I could stay on schedule.

Hitch man was sick…he came in, did a bang up job on my hitch install! Great attitude, very professional, spent sometime with me going over the parts install. Uhaul does it again. Used them over the years for installments on Jeep, BMW, Mercedes, and now a Volkswagen! They have been outstanding….fast and extremely knowledgeable about the parts there, guarantee to support their products and installations! Also thanks to the facilities manager. Gave me a discount because the job took another day!

They forgot to give me the end piece with the ball on it. If I hadn’t gone back into the store to ask a question about the process to hook up a trailer, I would have driven away without it. Does the team have a checklist they review to ensure all of the pieces are provided to the customer?

Bryce is the man!!!! Everyone in store super helpful

Richard the manager was fantastic. Great customer service. Quality experience all around. Would definitely recommend to others. If you need a hitch and especially if you need a bike rack. Richard is the man. He will get you situated for a great price.

The install went smoothly . “Bre” was really helpful and friendly . Good job !

Tariq did an excellent job, very happy with my decision to use this convenient location. Got fast service, appointment time was excellent, received me to the shop very cordially. Keep up the good work!

Tamara was great! Profesional. She was able to get my hitch installed even though it was nearly closing time; she was very knowledgeable and made everything go smoothly. Flawless experience.

Great installation Professional and friendly service .

The store had been overbooked the tech called and rescheduled so we didn’t have to wait. Excellent service from Austin. He was great!!

Good

I’d absolutely recommend them they know what they’re doing and they’re very friendly

Best U-Haul location I have ever been to in regard to customer service.

Thank you

The tech he’s so friendly

Friendly and fast, was able to do it last minute

The technician, Larcell, was absolutely amazing. He was able to install my hitch when no one else could. Plus he provided additional information about how to care for the truck while towing. He definitely was a wealth of knowledge and I am glad he helped me out. Bill also assisted me with finding the proper towing equipment that assisted me with my moving needs. Overall, this has been a great experience.

Keith and the team there were incredibly helpful and efficient. Awesome work.

Great group of people!!!-

Brandon did a great job with my hitch installation. He took his time to ensure everything was done correctly & delivered great customer service

Very professional looking install

Very friendly staff and the installation was done in a short time we were very satisfied

Make sure to have the parts on site. That was the only bad peice of feedback I have.

Automatic door opener to. bathroom and to building would be helpful. Staff were very helpful. The install looked great. Very professional.

Thank you!

Efficiency at it highest

No phone call or text when the installation was complete. No one answered when I called. I just had to guess and hope it was complete

Hazeem is an amazing person. Answered all of our questions, made recommendations, and provided insight about the parts and the process.

Very quick and professional service. Was told it would take an hour to install hitch and was done in 45 mins.

There is nothing to improve! Every part of the process was perfect and more, special requests were accommodated even when imconvenient, and communication was friendly and professional. Everyone I've ever interacted with at this location deserves a raise. The installation itself was excellently done in under an hour, and I have already sung my praises for UHaul of Columbia, CT to friends and family! The UHaul app could've been easier to work with, but in the end I'm actually glad I had to go to the location in person. Would give six stars if possible.

The causeway team was amazing from start to finish. Will drive across town to this location any time.

Josh and Jesse are amazing!

Guy is professional

Service was exceptional! Quick, efficient and reasonable!

It was very fast

Honestly super easy. No issues and great price. Got everything included in one go. They got it done and a little over an hour. Super friendly!

Fantastic customer service

Can't think of anything

Knowledgeable and trustworthy team! Saved me money and they were already cheaper than the other installation sites from uhaul!

Kudos to Cody for his knowledge of all things hitch. and Lorin for her desk service. Whole experience with the app was very helpful and well designed. Cheers NH

Thomas was amazing!!!

Excellent, friendly, fast service

Angel was great and the other lady yoo@

Awesome service and very professional!

Nothing. Everyone was super friendly and kind. The technician who installed my hitch did an amazing job and got it done quickly and in a timely manner. He deserves a raise. Thank you for a great experience.

Bob, Chris and Dawn were excellent. Chris really made sure I was taken care of concerning my hitch Install. Dawn assisted with trailer I should get and the boxes I would need. Bob completed our order for the trailer. I was very thankful for all of them.

Just a small point, I would have some snacks and coffee for customers who need to wait

Service was excellent and friendly. The wrong wiring harness was shipped to the store for my hitch install. The staff made a 1:15 round trip drive to another store to pick up the correct part and finish the install on the day promised.

Everything was excellent

The facility was provided the wrong hitch inside the correct box.

Easy process.

Highly recommend this U-Haul location for their excellent customer service and workmanship! I booked an appointment online Friday morning to have a trailer hitch installed later that day. They were closing early due to construction so they called to tell me they couldn’t do it that day and wouldn’t be able to get me in until Monday. When I explained I was leaving for my trip Sunday morning and needed the trailer hitch before then, Jeremy worked it out to come in that Saturday morning (normally his day off) to take care of the installation. Very professional on the phone and I couldn’t believe that someone actually went the extra mile for a customer. That’s a rare occurrence these days! A huge thank you to Jeremy for going above and beyond and for doing an excellent job on the installation. I truly appreciate it and recommend anyone needing a trailer hitch installed or anything from U-Haul to use this location.

Everything was excellent! Great customer service!!

Quick and easy install

It would be nice if U-Haul kept a full range of possible fuses that are required for trailer mode in automobiles after it installation. I had to go by the necessary fuses at AutoZone

Manager Adrian was very professional and was able to get my hitch installed in a timely manner by doing it a day earlier than expected. I have also interacted with other employees at his site and they were very friendly and helpful. Great job for a very busy store!!

Please make sure to let customers know that the drop off time is not necessarily the time they will work on the vehicle. I dropped off the vehicle at 9am and it was not ready until 3:30 pm. The technician was great. I was not made aware of this when I made the appointment.

I was never notified that the installation was complete. I just happened to check in the app. Other than that A+

Jazmine donielle and Andre made my anxiety disappear with how helpful they were this was my first time towing a trailer and they were extremely helpful I couldn’t have asked for a better experience

Ms. Brandy and Ezra were very professional and helpful. Thank you both so much for your assistance with my move. JI

The staff were very nice and attentive. The women who installed my hitch went above and beyond by asking me about my preferences for the installation. She also was very thoughtful in showing me how the hitch works.

Kelvin did a fantastic job installing a hitch and wiring on my Jeep Grand Cherokee. Although these parts were aftermarket, Kelvin went the extra mile to install an additional bracket for my wiring, making the final product look flush and original to the vehicle. Thank you!

More parking places.

Installation was an easy experience. Staff was friendly and helpful. Communicated that they had the wrong part and found another from a local affiliate, saving a return trip. From online ordering to installation, a very good experience.

Jessica was great, Very professional. Everything went great, Will definitely recommend this location.

Manager is very professional and very knowledgeable! She is very ethical and answers questions and makes sure that everything is understood!

Great Job! Excellent customer service!

Hire enough staff

Malik and Derek were absolutely excellent today. Malik even went to another location prior to my appointment to pick up a part that was necessary, but on back order. He made the preparation for my upcoming move significantly easier. Thank you so much. Absolutely outstanding service

Needs parking and a waiting area. Service and installation were great.

Very easy process. dropped off my car and it was done within an hour! best price around.

They were great and very helpful I really was thoroughly happy.

Robert did a phenomenal job!!super fast and easy!!

Verify days ahead of the appointments that all parts are available and not finding out the day and time of the scheduled hitch installation. You don’t have everything.

Friendly and knowledgeable staff! A job well done!

Aquire more local staff to answer incoming phone calls. I attempted to call the store multiple times and was unsuccessful multiple times. I then contacted customer service and explained why I needed to speak with someone at the location. The customer advocate placed me on hold as she attempted to contact the store and was unsuccessful also. She returned to the line and said she left them a vm to call me back and needless to say no one ever did.

Excellent work!

First of all, the staff is always great at this location. But I want point out the exceptional service I received from Ryan on 08/05/26. The hitch install job was excepted to take potentially 3 1/2 hours or more. Done in under an hour and a half. Once complete, he gave me a thorough rundown of the Bluetooth braking component and offered a complete breakdown of what was done. He did this all in a way I could understand. And with a genuine smile on his face. He even followed up with me later that same day to make sure all was good and I was completely satisfied. The job was completed for nearly $2000 less than the dealer quote. I cannot believe the dealer markup. Anyways, I cannot recommend U-Haul enough, specifically the Stickney Ave location. I even ordered 2 U-Boxes to move some items to a house I have in AZ. Much less expensive than competitors. Thanks guys and gals at U-Haul!!! You saved me money and I was more than happy to give you the business and this shout out .

N/a

From the time I walked in I was greeted. Everyone was nice. Aaron was really sweet. I would definitely recommend people here

The Manager Amanda, and the man who did the work, Dillion, were extremely helpful to me. My light bulbs were out for the brake light, and turn signal. Dillion went out of his way to replace them for me after I bought them. I appreciate that they helped me to get this work done that day because I’m moving soon . I highly recommend them.

KJ and Thomas was fantastic. They were professional and courteous.

Excellent. Guy at the desk was honest and helpful. 5 star guy.

No improvement needed!! The people at this facility are wonderful and very professional and knowledgeable. The facility is very clean!! Thank you!!

Great job

I think the people that install the hitch should have a car lift not just ramps to drive up on. I feel like the gentleman who installed the hitch did very well. He stated the wiring was the most difficult and I definitely can see that I’m not impressed with the way it was wired and the looseness of the wires in the engine compartment and lack of attention to putting things back the way they were. I had to put several plastic coverings over bolts where they had taken them off and also missing a washer and a nut to hold one of the compartments down. i’m sure this job could be made a little bit easier on your staff with the proper equipment such as a lift. I did not know that the wiring would be left inside my spare tire. I was a little disappointed in that, and the disarray of my trunk area, however, as long as it works, that’s really all that matters to me and I would recommend U-Haul to others for a hitch installation.

I want to commend Mike who installed the hitch. He went beyond the call of duty to research how to do my vehicle, which ended up being tricky. He was so professional, cared so much about what he was doing, and had great patience. Thank you Mike! He deserves a bonus or raise!!!

Fantastic, knowledgeable staff. Fast and efficient. Would make a point to visit this specific store again.

Service was perfect. No complaints.

Overall a great experience, the hitch looks great and it fits my vehicle!

Knowledgeable and friendly

Fix phone number- went straight to voicemail every time.

Excellent customer service was impressed in the installation of my hitch will definitely return to this location as well as referred them to friends in need of there services. Recommend to anyone that needs a hitch installed or simply to rent one of their trucks.

Compare receipt to product delivered before checkout and customer leaves store

the installer was very knowledgeable and helpful with showing me how to use the hitch correctly.

She made me comfortable while I waited. She was polite, provided great customer service and finish the job in the time she told me she would.

Have a waiting area with a comfy chairs.

Need some chairs for waiting customers!

Destiny was amazingly helpful and thorough

Yes.

Austin, my installer, was professional and experienced. He personally phoned me several times with updates and confirmation. In fact all counter staff were helpful and professional. All were excellent representatives of UHaul.

It was great. Got done way quicker than expected which was great

It took exactly the amount of time that they said it would. Everyone was very accommodating as well

This guy is really awesome. He had my car wired in less than an hour. He is really friendly and professional.

Awesome service!!!

Great service

Robert did an excellent job on our hitch installation. He was attentive, patient, kind and got the job done sooner than the quoted time. Thank you, Robert (Bob)! We appreciate you.

All are awesome especially Robert!!!!

My experience at UHaul Port Ave was excellent. Sometimes the best experiences happen when problems happen. I brought in my car to have a hitch installed. The hitch was installed but the trailer wiring could not be. The problem was not with UHaul or the Port Avenue facility. The problem was with my car. The technicians there spent some hours attempting to finish my installation. When they could not finish they fully explained the problem and gave me options to go forward. They also promptly credited my account for the work they could not accomplish. I am quite happy with the service I received at Port Avenue. I will always use this store for my moving and trailering needs.

Clearly the staff is dedicated to the business. Despite being understaffed and overwhelmed with work, the UHAUL staff was able to install my trailer hitch on a busy Saturday. While it was a little behind schedule, they did a great job. Kudos to these guys, they deserve a raise.

Mark Fisher is top notch

Excellent work and friendly staff, great install

This is the best Uhaul location I have been to in a long time. Knowledgeable and helpful staff.

Great service got me in and out!!!!

Nothing