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Frank S
Customer Reviews for 1023 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Amazing, he had me unhooked and check out in 3 minutes.
DANIEL VVery helpful, professional, and friendly staff. Facility itself just average - off street entry, gravel roadway, very small office.
Kennard PExcellent service à la clientèle.
Mohammadfaisal SNothing Tony is the best it's the greatest location with customer experience ever.
Sowila KThe owner was super helpful! 10/10 highly recommend!
Natrina MI highly recommend this location. Needed a van at the last minute. They had what we needed, friendly service, and pick up and drop off was quick and easy.
Jennifer OCustomer service was great, a gentlemen assisted me in the office even though I arrived earlier than my reservation and I was able to extend my time no problem. Truck was in good condition, would go here again.
Elizabeth AThe guy working there made everything simple and was super kind. Hope this location stays for a while.
Keneth STucked away but a great location with really friendly staff!
ANTHONY GStrange, location but very convenient to my needs excellent staff very helpful and understanding..
GREY HTony is awesome. Rachel is dope. Love the staff here!
ASHLEY GWe were told the truck had a bench seat for 3 people. The middle seat was not part of the "bench". There was a cowling between the passenger and the driver seats. This required the person in the middle to sit with legs spread on each side of the cowling. This made the 800 mile trip very uncomfortable for the person in the middle. This vehicle does not sit 3 people as advertised.
thomas LCustomer Service is the BEST!
James EI rent from them a lot, a lot. Why because it is easy, smooth, fast and great staff.
James ELook they make the best with what they have and the customer service is 1 000 % better than any other rental location.
James EA Hidden Gem!
James EMy experience with this location was perfect. Professional and helpful staff. Accommodating due to my experience with another location the same day. I would recommend this specific location to anyone I know, myself included
ALYSSA DThis one is tough. The location can be hard to find and it's really not in a great place. On the other hand the staff was amazing. As soon as I drove in the guy came out of the office and helped me return the truck very seamlessly.
JOSUE ARien
QUEEN GJames was fantastic! As a senior citizen, he was very helpful and made the rental experience a good one. I will recommend this location to anyone.
SHEREE KThanks for helping me out!
JASON PBilling nightmare from beginning to end, month after month. I still don't believe I've received complete reimbursement for the silicate charges My only positive feedback is with Tony and Diane. They both tried repeatedly to remedy the situation with no luck. System needs to be fixed. Thank you, both.
Victoria LIt was a very easy and fast process to rent, excellent and friendly customer service provided by Tony, I will definitely rent again from this location.
Akela Hlocation under some construction, office was hard to find, but once the construction is done it will be lovely
ANGELIQUE SI ordered additional equipment and it was not there. Give me back 10 dollars.
Serhii S"Pre" check in could only be done on site. No shady area to see my phone. 43 minutes in a gravel lot before It was completed. Lock on key holder was difficult to open. Jiggled the dials and finally got the key. Key to attached padlock not on keyring. No appliance dolly, as ordered. Furniture pad container was empty. Got in truck…. Gas tank was almost empty. 1 hour of my rental time used before putting it in Drive. After loading, cargo door got stuck open due to latch. Another 45 minutes to fix it so I could drive to my destination. I have photos of the latch. All business done via the app but there was no way to charge my phone during the time truck was used. Phone died before return. Had to stop and charge it a little before returning vehicle. App does not let you go back if something was missed. Tried calling UHaul number because I did not have code to gate, message said it was " past business hours". Did not receive email with code until after my phone was fully charged, long after I returned the vehicle. This was a 12 hour round trip. Before you ask, My phone was at 100 % when I began this whole process. Used Waze for directions during whole trip, so that used up quite a bit of battery life. Vehicle did have a cigarette lighter option, but I was unaware I needed the adapter. At $1,19 a mile, I was not going to backtrack to get it. This is my first nightmare experience with UHaul. I will never use this location again.
Anna SIt was great...just a little too expensive.
scott mthe app self check in was incredibly difficult.
Ricky Cbad experience with the drop off, first they didn't put it in the right spot. then they left it without taking the screws out so I couldn't even open it till my neighbor helped me, when I called, they acted as they didn't understand what I was talking about, I feel I paid too much money for the services for the mishap.
Angela STell the person to park OUTSIDE the gate and don’t give the gate number on check out if you won’t be giving the code at the end of the night.
Montana BGive instructions where the orange drop off key box is located
JAMES NTony at the place was very friendly and very helpful. Excellent service.
RANDAL BKeep giving excellent service
MICHAEL TGreat service and prompt will use this location again
JACKSON Musing GPS when traveling west on Howe makes it hard to find the entrance since there is no left turn in to the driveway.
DAVID RThe guy hung up on me. No answer when I knocked on the door. The location was a dump/confusing.
BRODY SI did self drop Of applicable location was undecided when leaving the location in SF and the Howe location was automatically assigned which was an additional 25 mins out of the way when there are locations 5 mins from the drop off area In natomas
STEPHANIE OIt was a little confusing to me, dropping off at this location. I did call the customer service to get help, before realizing there was a sign, giving instructions on how to enter the facility. My fault, reading is fundamental. LOL. Other than that it was easy.
ALICIA LContact both parties on time
Nazarii TThe guy in charge is great. One of the easiest guys I've ever worked with. Merci.
STEVEN WI initially rented a 15' U-Haul truck but quickly realized I needed something bigger. Thankfully, 1023 Storage came to the rescue! They were able to swap out my truck for a 26' U-Haul on the spot with no hassle, thanks to their well-stocked inventory. I was also thrilled to take advantage of their move-in deals for storage space. The customer service was top-notch-every team member was friendly and genuinely committed to helping me with whatever I needed. Whether you're renting a truck or looking for storage, 1023 Storage takes care of every customer like you're their top priority. Fortement recommandé!
James EWe made reservations for the Stockton/47th store only to arrive and find there was no truck. Very frustrating! We had to call 3 other stores and then drive 6 miles out of our way to finally get a truck. Very frustrating! The employee at Stockton was helpful and apologetic for the issues at her store. Overall the other store (Howe) was fine it was just a pain in the ass t get the truck. Very frustrating !!
Eric SThe person in office was so kind and very helpful
ASHANTI II had asked the guy on the phone, who ends up being the owner, to check the tires. Owner said tires are good and brakes work perfect. My tire looses it tread after 2hr into my drive, and trailer brakes have zero function. Worst experience ever.
Eddie KWrong email address- either staff types or in wrong or customer gave my email. I keeping getting emails as if I signed up for a U-Haul. Wrong name, wrong city. Stop emailing me.
FLORENCIA AWorking with the app after hours was very frustrating and the wait time on the phone was over 30 minutes. The verification process took way too long. Then during the return process on the app, it suddenly ended and did not give directions where to leave truck until I called. Luckily there was no wait time this time since it was late in the evening and in the dark.
Lisa SI recently had the pleasure of renting a U-Haul truck through 1023 Storage, and I couldn't be more impressed with the service. From start to finish, the experience was smooth and hassle-free. What really stood out to me was that 1023 Storage is a locally-owned, Sacramento-based family business, working hard to build a top-notch moving and storage facility in our community. During my visit, I had a great conversation with Tony, who is involved in the build-out process. He took the time to explain the vision behind the facility, and it's clear that they're committed to creating a space that truly meets the needs of their customers. It's rare to find such dedication and passion in a business, and it made me feel even better about supporting them. If you're looking for a reliable place to rent a U-Haul truck or need storage options in Sacramento, I highly recommend 1023 Storage. Not only will you get excellent service, but you'll also be supporting a family that's genuinely invested in making our community better.
James EI recently rented a 10' U-Haul truck from 1023 Storage on short notice and had an excellent experience. The reservation process was very easy and smooth, making it stress-free to secure the truck I needed quickly. Tony, who assisted me, was great as always. His customer service was top-notch, ensuring that everything went seamlessly from start to finish. The truck itself was clean and worked without any issues, which is always a relief when you're on a tight schedule. I had no problems during the rental period, and the return process was just as smooth - in and out without any hassles. Additionally, I noticed that 1023 Storage offers boxes, hitches, and propane, which is very convenient for anyone needing extra supplies or services. Overall, my experience with 1023 Storage and their U-Haul services was outstanding, and I highly recommend them.
James EAucun
KHAMMANH TWas charged for safe movers and did not ask for the coverage
SEVON LNearly flawless from beginning to end. The one thing that should be improved is, I received the text messages telling me they were on the way to deliver, move, deliver, pick up containers AFTER the fact, every time. That was OK for me, but would bit be for someone who had to leave work to meet the delivery.
Nicky BI recently rented a U-Haul truck from 1023 Storage and had a great experience. The 24/7 Truck Share service made the process incredibly convenient. I reserved the truck online, and picking it up was quick and easy. The lot was well-lit and secure, even late at night. Returning the truck was just as simple. The 24/7 access meant I didn't have to worry about timing. The facility was clean and well-maintained, showing their professionalism. I highly recommend 1023 Storage for anyone needing a U-Haul rental with flexible access.
JAMES EI recently rented a U-Haul from 1023 Storage, and I couldn't be more pleased with the experience. The location is fantastic, nestled in a great location on Howe that made it easy and convenient for pick-up and drop-off. The service was outstanding, thanks to Tony. From the moment I walked in, Tony was incredibly helpful and professional. He made the entire process smooth and hassle-free, providing clear instructions and answering all my questions with patience and expertise. His friendly demeanor and willingness to go the extra mile truly made a difference. The U-Haul truck itself was clean, well-maintained, and ready to go. It performed flawlessly throughout my move, and returning it was just as easy as picking it up. The facilities at 1023 Storage are top-notch, offering a range of services that cater to various needs. Overall, I highly recommend 1023 Storage for anyone in need of U-Haul rentals or storage services. The combination of a great location and exceptional service from Tony made this a five-star experience. I'll definitely be coming back for any future moving or storage needs!
JAMES E