Le client n'a pas laissé de commentaire.
Todd J
Customer Reviews for 360 Express Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make sure engine light is fixed and my vehicle wouldn’t start a few times without me pumping the gas pedal.
LESLIE WNeed to look at options to minimize the per mile charges. $1,09 per mile is outrageous
Richard GEverything as expected.
JUSTIN WWay too expensive. Would reccomend any other rental service no matter the quality.
HUNTER HThe truck felt very very used. It did have over 140K miles on it but still felt a little rickety
Marc AThe best rental (of hundreds) that I have experienced. Check-in and check-out was so easy and the people were great.
Robert GSales associate was exceptional!
Dean HActually I had a difficult time during this rental... First of all they gave me the wrong seize, we wanted and ordered the van, only the 10ft. was available not right... Although the clerk was very efficient he was by himself in trying to run a convenience store and do booking for U haul. When I returned the truck I was told to park in the space I'd picked it up in, no I'm not working for you guys. Still haven't received the proper invoice, was told at the time I'd get in l0 to 20 mins... Could be ran a lot more efficient ... surprised.....
Bob HSimple easy process
Kathleen KNo improvements required
AMY LThe location site was fine, staff was very nice. The vehicle itself, however, was raggedy. The door didn't close well and made a lot of noise. The battery light came on several times also.
Tonya PStaff was very helpful and location is great!!
Lisa SQuick and easy process
Liam KThe young man who helped us was wonderful! He was very friendly and engaging and super helpful. The truck was ready to go when we arrived.
Jennifer JJake
Charles REveryone was very helpful both at check in and check out.
Scott GThis is my second rental from this location in three weeks. They make everything so quick and so easy. Unlike many other things in Customer Service these days, this location gets an A+ plus.
Richard GTried to scam me on the rate and gas. I drove 14 miles and put $10 worth of gas and they said I didn't put in it what was in it when I left. Good thing I took pictures. I even bought the gas at the U-Haul location. They also tried to charge me more for the daily rate until I caught it before I paid.
MICHAEL LThe location in the young man that helped me was excellent. Could not have asked for an easier experience. The truck had 117 000 miles on it. I rated that it was OK because it did run OK and everything seemed to work, but it was missing the visors Inside. The driver seat was woolly worn out and made you lean towards the door when you sat in it. The tire pressure monitor light wouldn't go off. But again, the location was awesome and they made it very easy. I just needed it for a day, so it was no big deal, but if I was going more long distance, I would've been a little disappointed.
Richard GThe lady that helped me was excellent.
TODD WAucun
Edris MNothing to improve. Very efficient pick up process. Personnel amical.
Frank HMy experience here couldn't have been better. Prompt helpful friendly service and a great value for the cost.
Brad WMaybe understand what the starting mileage is better on the units Thank you
Richard GTwo small water leaks in roof joints
tim kMake sure the location has the items ordered. Lost an hour of my rental time because I had to drive to another location to pick up the dolly I ordered. Then the only compensation was they didn't charge me for the dolly but I paid for the extra gas and loss of rental time.
Daryl CI was given a price of $31 but my account was debited over $80!
DORINE RThey charged me $36,09 for gasoline , although I put gasoline there before I returned the van. They claim I did not put enough. Now they put in the receipt 25.20, but the pending charge on my credit card statement says $36.09, which , if it goes through, I am going to dispute with my credit card company. I called the establishment, the lady said that they would look into it and call me back, which they did not. I wished I had never gone there yesterday, there is another facility on Huguenot road, which is further away, but I spoke with the owner on Friday, he did care about my situation finding a van, and I wished I had traveled the distance. I would never go to 360 Express Mart, and I would never recommend them.
Emmanuel GMake check in easier
James PEasy process
MariAshley WMore educated rental associates to prevent false information leading to up charges.
Bethany JExcellent service from this location. Staff was very accommodating.
John NThe truck assigned to me for the rental had seen its better days. Over 115K miles, broken driver visor, no passenger visor, bad sensor light (tire), broken storage bin (laying on floorboard). The truck served its basic purpose but wouldn't want it for an out-of-town move. The person who handled the check in/check out process was friendly. The rental technology made the process simple and efficient.
Walter KRR TIRE WAS LOW ON AIR PRESSURE
ALLAN BI didn't catch his name but the gentleman who checked us out did a nice job. The process was very easy and quick. Thank you. - Pete
PETER MWorker didn’t verify the trailer I dropped off, show me where to park it or give me any proof of return
JACOB ADrop-off was quick and simple. No issues at all.
STEVEN GSo friendly and helpful! I would choose this rental location over any other.
Marci MParking was terrible. I had to back the 26' truck into a small weaving within the parking lot. Staff was friendly.
JOSEPH SThey were outstanding to work with. Very friendly.
MICHAEL GHave knowledge of the size of truck the customer needs
JEANETTE SNor enough adjectives to describe the drop off experience which included a very rude UHaul customer service rep who tried to tell me that I had to take my truck to another drop off location even though the one I had selected 10 days prior was approved. The poor employee at the gas station was beside herself when I refused to take the truck to another drop off location. I will NEVER use UHAUL again.
JAMES FThis my goto place for renting any uhaul equipment
Osman MDid not receive the dollys or packing pads that I ordered. The truck rental however went smoothly.
Garrett NThe agent had me checked in before I even had the trailer unhitched. Couldn't have been an easier drop off
Josh EOverall, it was an easy pick up, use and return. The inside of the cab was a little dirty as the prior user had tracked some mud into the cab. However, the pickup truck met our needs and the clerk was very professional in addressing our concern. Would return.
ANTONIO GVery convenient pick up location!
MICHAELA FHad a 3 day rental only used trailer 1 day , turned in and location didn't check it in on time. I was charged an extra day for no reason, had to call uhaul to get a refund started, hopefully that goes good!
Kenneth CEasy and convenient for after hours drop (did not interact with any personnel.
JAMES TWhile the interior of the van (driver & passenger area) could have been a bit cleaner, the van was in good condition all in all. The van ran well and performed as we needed it. Overall, my wife and I were quite satisfied.
WILLIAM EDidn’t interact with anyone dropped off the truck at 11:30 pm
Michael MThe actual pickup location was over 20 miles away from my chosen pickup. However, my pickup day was a holiday and UHAUL provided a $20 credit on the rental. All in all, I was happy to get the tow dolly at all on a holiday regardless of where it was at; the pickup location went above and beyond with service; and I consider the rental a success.
TERESA BI asked rep not to add the insurance, but she added it. I did reach out to your online rep explaining the situation they simply said they will get back to me but issue is not resolved at all. I had to pay $15 unnecessarily.
HARISH NI had no contact or interaction with this facility. Dropped off rental in South Carolina.
JOSEPH AGreat experience
PAMELA DIt was to far for my pick up
KYLE TThe young lady who worked behind the counter was wonderful. I will work with them again for sure.
CHRISTOPHER M