Customer Reviews for Appliance Plus Algona
(U-Haul Neighborhood Dealer)

Évaluation :

1

When I stopped in to inquire, they said it was $19,95 for the rental and $1 a mile. Round trip I drove 355 miles. When I turned in my truck they said it was $1,29 a mile. Which added around $200 to my bill. They need to be more accurate and honest when giving quotes. I will definitely not use this dealer again.

Évaluation :

2

Your systems were down. We waited almost an hour and a half. Meanwhile we had 3 men on standby that we still had to pay. Our gal was amazing. The service was and always has been good. I understand things happen. I will continue to use and recommend UHaul Algona.

Évaluation :

2

This location did not have a light fuse tester to verify blinker operation. The link for verification of license plate and trailer condition expired prior to using it; was not notified of the 15 minute expiration time frame. Overall, not very specific with details.

Évaluation :

1

The girl had no clue what was going on . I told her to just forget I asked and went online and did the rental of the truck myself.

Évaluation :

1

Very bad location couldn’t even back in thank goodness I had a small trailer - no one to help my husband wasn’t with me - even called said open til 6 didn’t say I would have to do it myself Very un impressed would not recommend

Évaluation :

1

The pick up of the vehicle was a disaster. I arrived at the address listed on my app/confirmation, which was a parking lot with several U-Haul vehicles and trailers. I searched several surrounding buildings for someone to assist with the pick up, and nobody knew where the rep was, where their office was, who I could reach out to...I entered an adjacent building, and the lone occupant was a cell phone provider. I asked them if they knew who I could reach out to, and they said something like "that's us". The location and parking lot had no signage, no directions, no "call here if you have problems", and the person that finally assisted lacked customer service skills, seemed to be "off put" by our presence, and was otherwise not helpful at all. What should have been a 10-15 minute transaction took 45 minutes to an hour. Very unprofessional and extremely inconvenient and a time waste.

Évaluation :

2

Update your website to reflect that you need to go to the cellular place to rent before driving over to the appliance place to pick up. Steve was great to work with but the setback of driving 2 places set us back. Thankfully we didnt need it the full amount of time we reserved it for

Évaluation :

3

Facility is in transition to new owner and location.

Évaluation :

4

no comment

Évaluation :

1

Don't lie and have the equipment dispatched correctly.

Évaluation :

5

I had trouble with the on line check in, Megan from Appliance Plus was very helpful. Merci.

Évaluation :

4

Get the app working better. It would not recognize my location. Had to get a CSR to walk me through the website because they knew the app was not working

Évaluation :

3

Is an empty building that is on a one way street. There are no employees there to help. The drop box is hard to get open to put the key in. Change those things and it would be fine