Great People
GARY R
Customer Reviews for Brothers Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy, fast and the people were really nice
JASON LVery quick and efficient service!
AILEEN NService was excellent 👌
DEBRA PRepresentative provided a thorough explanation of contract, was very friendly.
LATASHA GStaff helpful and professional.
DAVID BThey didn't tell me there was a charge by the mileage, and quoted me at 50 miles even though we discussed going way over that. So my $55 quote turned into a $200 rental. The guy who called asking for more money was not friendly, flat out rude, didn't explain well, would not recommend and honestly, in done with uhaul. Not the first time this has happened with them at various locations, but this place was the rudest.
HEATHER GHelps with whatever is needed
CHRISTIAN KNot much. It was a good experience. Craig is really very nice and helpful.
LESLIE PFast, friendly, and reliable. Would definitely rent from this location again.
MONIQUE BTransaction was fast and easy
Ricky FIt was very nice and good
MICKEL HDennis and the U- haul manager were very patient and helpful during my rental return process. Overall the staff in the store were very friendly.
CHEMECA SExcellent service à la clientèle
KEN JI hope I never need uhual again. This experience eas horrible. Every part of the process was horrible.
Mario GThe vehicle was very dirty Bugs everywhere The cargo space was dirty The cab was dirty and had a foul smell The fuel was less than1/4 of a tank The app only allows a limited amount of pictures I was told one rate and charged another The staff had no answers just I don't know what to tell you The vehicle was dropped off by the previous renter and nothing was done to it. Leaving the next renter me with a mess. I filled the vehicle up for my trip and returned it with more than 3/4 of a tank of gas for that I get 19,95
Richard AWe all know this is a formality and no one at U-Haul actually cares what we the customer has to say. It would be wonderful if you did, but unfortunately, we know that you don't. So you guys make it a great day and thanks for a decent rental experience.
Mark GTruck was very rough to drive and rickety with 300 000 miles on it
TROY PTruck has tpm system light and low tire pressure light on where the odometer should be, see uploaded pic. Was charged for xxx miles, I cannot verify that but was charged for whatever.. thanks for totally stressful move!
Rose DVery friendly and efficient
Ira HWith this reservation, I did not get a furniture dolly but yet was charged for the dolly. I also had a roadside issue and was told I would be charged for a second day if the truck was returned before 8:00a the following day but was charged for a second day's rental anyway. I called and spoke with a representative who said they'd pass the message on about the issues and still received a receipt reflecting the incorrect amount in spite of 2 conversations regarding the reservation which will be disputed.
Arnetta JVery helpful and friendly
Matthew PEverything was super quick and easy, from pickup to return.
Kelvin JI had to request a dolly , didn't know the didn't have one until I put my card on hold, very inconvenient, need better communication.
Lakisha KCouldn’t get the uhaul we was scheduled for due to previous customer didn’t have it back in time but boy I tell you the older guy with the glasses that assist with the uhauls took very good care of me and my family !! He was very helpful and genuine!! Highly recommend this location wish I knew his name thanks again !!!!!
ramarize rAutomatically charged me for 50 miles when I picked up truck adding $54,5 to my pick up price despite not needing that many miles. I rented the truck for 24 hours but my bank was charged the ENTIRE pick up price the next morning HOURS before the truck was even SUPPOSED to be returned. I've rented from UHAUL many times and never encountered these issues. I did speak with customer service and they did NOT say these were new policies or the like. I brought the truck back to the location early after cancelling a second day reservation. I arrived at the last minute at 5:27 pm but no one was there even though the closing time is supposed to be 5:30 pm. Additionally the hours are written on the doors as being open until 6 pm.
SHERYL BToo many repetitive steps involved in check-out and check-in, slowing everything down. The truck itself was very old and worn. Transmission revved very high before switching gears with a loud thump.
Scott MMultiple calls about the truck size, how I couldn't get it before hours, then got a voicemail the night before that I could pick it up before hours, came at 8:05 and it wasn't ready even though original pick up time was 7am. Truck needed an oil change and a headlight replaced. I'm not sure if that's the locations fault to maintain the trucks. I've always had a great experience at Ace and will continue to be a supportive customer, but I'm not sure I'll use u-haul again.
Allison MThis location has great people that are always helpful and fun to do business with.
jim dCustomer service training of U-Haul employees would be helpful for everyone.
troy BRepair vehicles and/or update them
RESHOUNDA SExcellent customer service
ALANDUS BPeople at this place were so helpful and NICE!! Definitely would go there again
Peggy CI rented a 17' truck for 3 hrs and drove 18 miles, maybe used a gallon of gas and was charged $140. I will never use u-haul again. Total rip off!!!
Angela MThe representative that helped me was not the friendliest
Leo SGreat service
Larry FGreat experience at this location and their customer service is phenomenal!
Danielle BKeep doing what you are doing
hermain gOnline check I'm amd out is extremely slow
Brad GAlmost forgot about this. I rented these moving blankets in December of last year. I'm guessing a work ticket never got closed out until now.
Mark CMake sure that matters what color you are, we all still shed the same color blood when we bleed. We didn't get serviced at all and my husband was pissed. It wasn't clean and the Back wasn't cleaned from degree from others move. I refuse to clean that out. I only had for beds to move and a whole TV and entertainment center and was back by 5 to turn in ...
TONJA HTruck needs a lot of work
Ryan HTruck was clean but AC did not always work properly- ac would cut off after a while and you would have to roll down the windows to cool off. The passenger side door to the cabin would not open from the outside, had to open it from the inside. The oil change light was on.
archie M