Customer Reviews for BTA Self Storage Rockwall
(U-Haul Neighborhood Dealer)

1 681 évaluations

4422 Hwy 276   Rockwall, TX 75032
(E of Hwy 549)

(972) 722-1901

Heures d’ouverture

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(972) 722-1901

4422 Hwy 276
Rockwall, TX 75032
(E of Hwy 549)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The drop off was fast and very efficient. The 2 girls were so nice and friendly . Amanda the manager knew her business and made the drop off super fast and easy. The place is super clean and inviting along with easy getting the big 26 ft truck in very easily. I would highly recommend this place. They did a fantastic job. My trip with the truck was a complete success and so thankful for both locations taking great care of me. Thank you U-Haul for always being there .

Phyillis h 
Évaluation :
5

Amanda is always friendly and helpful

Omar C 
Évaluation :
3

Trash behind the seat. Crackers, pretzels, spit cup and used gloves. Disgusting. Passenger side windshield wiper fell off as soon as it was turned on.

EDWARD M 
Évaluation :
5

Great to work with on a storage rental. Clear pricing and great communication. Je les recommande fortement. 

Kathleen D  |  Réservation 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ESTEBAN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D 
Évaluation :
5

Very convenient we were able to drop our truck off the night before and leave keys in dropbox.

TED W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R 
Évaluation :
4

The self serve option went well. The only reason I couldn't give five stars is because I ordered an appliance dolly and instead I received a smaller dolly. This was a big problem because I had a 400lb bandsaw to move. Fortunately, I had a friend who could bring one. Otherwise, I would have had to wait until the location opened to get the correct dolly. I was picking-up at 7am and had a whole crew at my house to help me move at 8am. If my buddy didn't have the appliance dolly, I would have had to wait until 9am to get the needed appliance dolly.

Ben W 
Évaluation :
5

No issues or concerns; staff was very friendly and helpful

AMY T 
Évaluation :
4

The girls were kind and knowledgeable

Dennis C 
Évaluation :
5

Awesome job by everyone.

RICHARD B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APRIL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C 
Évaluation :
5

The ladies were very pleasant throughout the process of picking up the trailer. They also were understanding , flexible and most helpful in helping me deal with a breakdown of my towing vehicle. I have used this location many times in the past and have NEVER been disappointed.

STEPHEN M 
Évaluation :
5

Fast and friendly service!

LLOYD S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C 
Évaluation :
1

They called me 2 days before my reservation to let me know that one of my U-Haul wasn't available at a location and switched to another that was. Showed up and the auto transport had a flat and couldn't take due to a flat and was told I can pick up the transport at another location and I was kinda mad due to time wasted because in my experience before any customer purchase I would inspect any item or product before selling to buyer and this circumstances I was the buyer and was told they were available and purchase and turned out I couldn't take the auto transport due to a road and when I asked for the manager I was already talking to the the manager and I ask if they are obligated to inspect for telling a buyer it's available and they said there not part of U-Haul overall bad experience .

Angel J 
Évaluation :
1

Charging customers for you to check in equipment that you have to check, is bullshit!

RODERICK H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY H 
Évaluation :
5

The staff helped me unhook the trailer and even lifted it off the hitch

GREGORY M 
Évaluation :
5

Everyone was very nice and helpful, got in an out quickly. Nothing that anyone did wrong, just something to consider is selling hitch pins/locks Like my situation my receiver hitch lock broke on me that morning, I went on to pick up the trailer figuring you all would have a hitch pin that I could buy, but ended up having to run into Fate to grab one from an auto store. Again, totally my issue but would of been very convenient to have them there. Thank you for another pleasant experience.

JEFFERY W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENIFER J 
Évaluation :
1

I was the only one in the store. They were oblivious to the fact that I was dropping off a trailer and told to just leave the key on the counter. When they figured out I had a trailer they did not help me park or unhitch the unit and got upset at the location that I parked it - even though I got no direction from them where to place it.

MATTHEW M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M 
Évaluation :
5

I have rented U-Haul equipment for many years and in varying locations. This facility in Rockwall is one of the cleanest and well organized facility I have seen,

KEVIN S 
Évaluation :
5

Every time I rent from U-Haul, the staff are friendly and professional! However, trying to do the online checkin needs someone from IT to do the process to find out why it fails. I do everything in order, but when I press submit, it fails. Very annoying

Guy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN M 
Évaluation :
3

The truck was ok but really not clean, had some empty water bottles on the floorboard and the back was not cleaned. There was also 2 dollies left in the truck from the previous rental

DOUGLAS C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANETTE B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARLEY F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB C 
Évaluation :
5

Loved the experience. Great people and top tier equipment. Couldn't have been a better experience.

MICHAEL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES-ANDREW I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M 
Évaluation :
5

BTA staff were amazing and helpful. They answered my questions and explained my bills for the 2 rentals. I would definitely recommend this location!!

Sheila R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER A 
Évaluation :
5

all went well

Diane D 
Évaluation :
5

Rental process was quick and efficient. Staff was extremely efficient and personable. My only 'complaint" is tat I received a message that the equipment was late in being returned, which was NOT TRUE... it was returned 30 minutes after the office closed, key was deposited in the safe box as instructed, etc. Within 12 hours, I received another message with paid invoice. So not problem, just an unnecessary annoyance.

Sheldon H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY N 
Évaluation :
5

Excellent customer service!!

STEPHEN H 
Évaluation :
5

Trailer was not clean . There was some type of liquid that was in the trailer front. The smell was like liquids used in film development. I had to clean out liquid and put a new tarp on the floor to prevent contamination or liquid being absorbed in my boxes. I did not have time to return the trailer for a new or clean one. Might consider doing a quick search and walk through before returning trailer.

LAURENCE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATLIN K 
Évaluation :
5

I rent from U-Haul frequently and this was by far the most professionally run efficient Location.

JACK B 
Évaluation :
5

Best UHAUL quality of service I have ever had The best experience I have had. Check my use I have been using U-Haul for 50 years. Thank you to U-Haul for doing it CORRECTLY & CONSISTENTLY.

MARK I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLLIN S 
Évaluation :
5

Great Location, Clean Property, Great Customer Service, very friendly and helpful staff. I will definitely rent from this location again.

RACHEL G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK H 
Évaluation :
5

Excellent and helpful onsite staff and the van was a wonderful drive experience for our project.

BRYAN K 
Évaluation :
5

Option to use the app or staff at return

ROYCE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEORA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K 
Évaluation :
5

The truck itself had steering issues/loose steering.

JEFFREY M 
Évaluation :
5

Very friendly and quick service

CHARLES H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R 
Évaluation :
5

Rented here before and nice folks.

EDDIE R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIKOLA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C 
Évaluation :
5

Not a thing. The staff were always professional. Amanda was very understanding as the heat made it challenging to unload the Uhaul timely. I love this place. It is our second time renting a Uhaul there. The trucks are always available

JACQUELINE W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L 
Évaluation :
5

Often the cab is overlooked. There was some sort of cracker on the floor and when I went to adjust the seat back the handle came off in my hand. Being a short woman I had to lean forward to drive, which was a challenge. Employees were great and accommodating. I did have a problem with the app, and the gentleman could not help me. He said he was not familiar with the mobile app. I prefer old school paperwork.

LISA M 
Évaluation :
5

Nothing. Staff were friendly, facility and equipment was clean, the whole process was easy.

MICHAEL B 
Évaluation :
5

Awesome!

Artur I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel W 
Évaluation :
5

Very professional, friendly, knowledgeable staff. Clean facilities/ trucks. Would highly recommend this location to anyone.

Allen S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M 
Évaluation :
5

Made A Last Minute Online Reservation And Pickup For A Vehicle. Whole Process Was Quick And Easy And Once I Arrived At The Store I Had Keys And Was Out The Door In Minutes With My Rental.

Quinn H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N 
Évaluation :
5

Friendly and fast

roxanne t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheryal f 
Évaluation :
3

Notify customers well in advance if there are issues with the booking. I booked three weeks early to avoid shortages or conflicts and on the day/night before my pick up I got calls that the location didn't have the amount of packing blankets I ordered and that my truck wasn't available. I spent hours on a Sunday scrambling to find a solution. What a frustrating experience.

Adger C 
Évaluation :
5

The personnel were very helpful.

Robert A 
Évaluation :
5

Great staff and excellent customer service!!!!!!!

Brandi C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C 
Évaluation :
5

Nothing. Everything was so smooth and easy. Merci.

Lacy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida P 
Évaluation :
5

Easy reservation and above and beyond for pickup and return. Great folks!!

Steve L 
Évaluation :
5

Merci.

REYNALDO V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S 
Évaluation :
5

Keep doing what you're doing.

HERMAN S 
Évaluation :
5

Amenda is the best and she is able to understand my problem picking up truck after hours and resolved without any confusion. I really appreciate her help. Merci.

RANADEEP R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R  |  Expérience générale 
Évaluation :
5

The entire staff has top notch professionals.

PETER A  |  Expérience générale 
Évaluation :
5

Property is well kept and amazing. Every person we worked with on staff was helpful, accommodating and kind. My only feedback is that it was disappointing to not get a monthly invoice or receipt of payment stub. I got the first 3 months and got the move out last invoice yesterday, so I know it wasn't my email rejecting. I did call a few times asking for this to be fixed but it never seemed to happen. I would find out from my CC statement of the every 5-6mth price increase. That was frustrating. I would 100 % recommend your facility but I would be sure to caveat with the expectation of what you are originally quoted will continue to climb the longer you are there. From a marketing and retention/attrition perspective I'd of though it would have been reverse. Incentivize people to stay for the duration of there need. I'm sure you'll have to take that into consideration as more competition comes in. But again, your team was nice and the facility was clean so I appreciated the quality! Thks!

Courtney T  |  Expérience générale 
Évaluation :
5

We had a good experience with Bta Self storage in Rockwall. The staff was friendly and helpful and we were able to access our unit whenever we needed it. We would recommend this facility. Merci

Tamara B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna G  |  Expérience générale 
Évaluation :
5

Staff at BTA were helpful and responded quickly to questions. Because we live out of state, we appreciated the flexibility BTA staff demonstrated addressing storage challenges when we could not travel to Texas in a timely manner. BTA storage was always clean and well maintained. Online and auto payments made it easy to pay for units.

DONELLE M  |  Expérience générale 
Évaluation :
5

5 stars facilities from friendly employees to clean and well maintained property.

Juan R  |  Expérience générale 
Évaluation :
5

Used this location to store my RV for a couple years. Everything was great, staff was friendly and helpful when needed.

Brian D  |  Expérience générale 
Évaluation :
5

We have stored our motorhome here for over 4 years and consider it one of the best places around for cleanliness and safety! We would be keeping it here still but just recently sold it. If we need any type storage in the future this will be the location we call first.

LARRY H  |  Expérience générale 
Évaluation :
5

The facilities for covered parking for our boat was great! The staff was very helpful and kind.

Samuel H  |  Expérience générale 
Évaluation :
5

Awesome facility and priced very well for the area!!

Richard B  |  Expérience générale 
Évaluation :
5

Tthe entire process with BTA storage was simple and easy. We were able to identify the type of unit we wanted in advance by visiting their website. A quick call to confirm and a stop at the office when we arrived and we had our space. The staff was helpful, polite and very friendly. The facility was very clean, well lit, had excellent security and met every expectation. I highly recommend this facility.

Pamela W  |  Expérience générale 
Évaluation :
5

Very friendly and accommodating staff. I had a climate controlled facility that was very clean and easily accessible. I would highly recommend this facility to others.

Gerald S  |  Expérience générale 
Évaluation :
5

RV storage is all of the above, plus you feel secure and your property is secure.

George D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H  |  Expérience générale 
Évaluation :
5

Very happy there

GEORGE B  |  Expérience générale 
Évaluation :
5

Super helpful and friendly!

Breanna G  |  Réservation 
Évaluation :
5

All of the employees were helpful and kind.

Blair S  |  Réservation 
Évaluation :
4

Great!

Terri T  |  Réservation 
Évaluation :
5

Everything was very smooth! Its a very nice and clean indoor facility for the climate controlled units. Ladies at the front desk were awesome and very helpful. Highly recommend

Christopher A  |  Réservation 
Évaluation :
5

Staff was always very courteous and helpful

JOE F  |  Expérience générale 
Évaluation :
5

Good storage, moved out because most of the time I was doing OTR [Over the road] deliveries , so rearly packed my truck there.

SAMUEL O  |  Expérience générale 
Évaluation :
5

Best storage facility I’ve used.

DAVID M  |  Expérience générale 
Évaluation :
5

We have been renting storage from bta off and on for several years, always been very kind and professional, would highly recommend them.

DOREEN S  |  Expérience générale 
Évaluation :
5

Great place to store RV. Staff helpful and very polite.

MICHAEL T  |  Expérience générale 
Évaluation :
5

Thank you for your help

LATASA H  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff in terms of storage, rental trucks, and other issues that came up on my move in and move out. Highly recommend this facility.

SAM C  |  Expérience générale 
Évaluation :
5

I have rented several units here over the past few years and have always found the staff to be friendly and helpful, the premises are clean and well maintained.

MARY A  |  Expérience générale 
Évaluation :
4

very clean storage place for rvs,boats,etc.They increased our monthly rent from 59 to $74,95 and we felt that was too steep an increase for us to take on.Thx..

HAL H  |  Expérience générale 
Évaluation :
4

Very pleased with staff and the facility. Never any issues and renting from this facility was organized and very professional. I will be back to this location for my storage and rental needs.

MIKE C  |  Expérience générale 
Évaluation :
5

Very friendly, knowledgably, and accommodating.

Privacy R  |  Premières impressions 
Évaluation :
5

Excellent Service!!! After reserving the storage unit online, the process at the office took less than 10 minutes. Very courteous staff and super helpful.

CARL C  |  Premières impressions 
Évaluation :
4

Very helpful staff and well lit facility. Convenient uhaul rental at same facility.

Privacy R  |  Premières impressions 
Évaluation :
1

Deplorable and rude customer service, went by after work @ 5pm to get the unit assignment. We`re not going to do a storage unit this late was the response, no apology, just matter of fact rude.

Privacy R  |  Premières impressions 
Évaluation :
5

GREAT LOCATION AND FRIENDLY SERVICE. VERY PLEASED WITH BTA STORAGE

Privacy R  |  Premières impressions 
Évaluation :
5

Clean, quick, professional, secure.

Privacy R  |  Premières impressions 
Évaluation :
5

Great storage facility with very friendly staff. Made me feel right at home leaving our large vehicle.

Privacy R  |  Premières impressions 
Évaluation :
5

Nice people. No issues.

Privacy R  |  Premières impressions 
Évaluation :
5

Paperwork was quick and easy, and the women at the front desk was very helpful and nice. Unit was clean, and ready for move in as soon as I was done with paperwork. Good prices for the units.

Privacy R  |  Premières impressions 
Évaluation :
4

Very helpful and explained everything thoroughly. Waited until I saw the unit and helped me out my lock in. Very pleased!

Privacy R  |  Premières impressions 
Évaluation :
5

Renting the storage unit was quick and easy. The person helping me was courteous and efficient.

Privacy R  |  Premières impressions 
Évaluation :
5

The climate controlled storage unit was spotless! The entire storage grounds are very clean - not a piece of litter to be found. I am very pleased.

Privacy R  |  Premières impressions 
Évaluation :
3

I ended up not using the storage unit. Since I only needed it a few days at the beginning of the month, it was cheaper to keep the uHaul truck for that time. Office staff is very helpful.

Privacy R  |  Premières impressions 
Évaluation :
5

The process was quick and easy to complete-reserved online and picked up keys over the weekend. I signed a couple of documents onsite, and got into my storage unit immediately. Relieved we chose BTA!

Privacy R  |  Premières impressions 
Évaluation :
4

Very accommodating!

Privacy R  |  Premières impressions 
Évaluation :
3

The people were very helpful.

Privacy R  |  Premières impressions 
Évaluation :
3

The time taken to sign up for the unit was awful. It shouldn`t take nearly an hour to fill out paperwork with info that was already submitted online.

Privacy R  |  Premières impressions 
Évaluation :
4

Clean facility and large driving area to maneuver a moving truck.

Privacy R  |  Premières impressions 
Évaluation :
4

Service was great. The truck was perfect and the unit served its purpose.

Privacy R  |  Premières impressions 
Évaluation :
3

The information given on the web site about the storage unit and facility matched what was presented when I got there to set up the rental.

Privacy R  |  Premières impressions 
Évaluation :
1

I wanted to move into the storage yesterday. I was unable to get in touch with anyone from the facilities.

Privacy R  |  Premières impressions 
Évaluation :
4

Very Nice Employees up front

Privacy R  |  Premières impressions 
Évaluation :
4

We had reserved a unit online. Upon arrival we learned that it`s best not to use the online form because they may not truly be available. Luckily there was one free, but some notice would've been nice

Privacy R  |  Premières impressions 
Évaluation :
5

Staff was very professional and got me right in! Office hours are great compared to other storage facilities.

Privacy R  |  Premières impressions 
Évaluation :
5

Great friendly service. Andrea was very helpful. Clean facilities.

Privacy R  |  Premières impressions 
Évaluation :
5

This facility is very well kept. The staff is very helpful and will answer any questions you may have. I was a first time renter and The staff made it very easy to set up and get started.

Privacy R  |  Premières impressions 
Évaluation :
3

everything was great

Privacy R  |  Premières impressions 
Évaluation :
2

I called after making the request same day - told there were 3 spots available. Showed up to sign and was told website was incorrect. There are no spaces - can you wait until the end of the month?

Privacy R  |  Premières impressions 
Évaluation :
3

The place is neat and clean but the process too way to long.

Privacy R  |  Premières impressions 
Évaluation :
5

This facility is the cleanest I have seen. Jeni is so helpful and has been so great. I would definitely recommend this facility.

Privacy R  |  Premières impressions 
Évaluation :
5

I spoke to Jenny to confirm my online reservation.Jenny was considerate and sweet to talk to.Thank you for making this stressful time for us and our move with kindness!

Privacy R  |  Premières impressions 
Évaluation :
4

Very helpful, was quick in and out with our travel trailer.

SARA A  |  Premières impressions 
Évaluation :
5

They went above and beyond to help us move in our new trailer slip. It is a nice addition to the space that they are providing electricity as well.

Privacy R  |  Premières impressions 
Évaluation :
4

Friendly and helpful staff.

Privacy R  |  Premières impressions 
Évaluation :
5

They were helpful understanding. I just got married, changed my last name, my CC is in my new name my DL is in my old last name. I was able to use my debit card to rent the storage space a truck.

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.
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