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Brian H
Customer Reviews for Cold Shot Sherwood Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fast efficient pickup with the app.
Sheila RExtremely helpful employee. Quick and easy drop off.
Heather BComputer system was down causing a delay
Steven SAttendant was friendly and helpful - thanks!
Eric LVery short working hours (8:30-2:30). Unable to get website to work and had to call customer service who was much more helpful.
Derek OInterior of vehicle was clean - outside not. Brakes sound like they could use work. Very casual staff. Friendly. Hassle-free
Maureen SThe explanation given for the different pricing/product choices was a little convoluted. The attendant did not give me the option of clearing my account with my debit card, even though Uhaul website clearly states that it was an option. I had no problem with providing my credit card to hold the account, but I was flat out told using debit to pay was not an option.
David MMore honest and upfront pricing. Please inform people of the pay per mileage when booking so they can plan accordingly. Also could I have submitted my id ahead of time to speed things up on the day
Harry RFreindly service
Emmanuel LNice easy smooth pickup.
Patrick DOverall, very professional and great sense of humour. My daughter and I were very impressed.
Mary-Ann NThey gave me the tank of gas with an X amount, I returned it to them with a greater quantity than I had and they told me that they could not return that money to me, however if I return the car to them with less gasoline than they gave me, they would charge me for gasoline, I think it is a great business for them. Additionally, I think that there are better options on the market that are a little fairer, I think that we are not in a time where you can give away the money and people can tell you to your face that they cannot return it to you, the question in question would be, do you have a method to calculate when you are missing gasoline in the Tank, but you do not have a method to calculate how much more is in the Tank to return the money to your clients?
Lazaro TGreat customer service very friendly and helpful
Kathy LMore modern trucks
Andrew BExcellent customer services
Richard dGreat place, people were fantastic and helpful.
Daniel CGood customer service!
Ryan TNobody answers the phone. Voicemail box is full. Not open on time. They were not familiar with the equipment.
Cory BI came in to drop off the trailer and their was no one they closed the counter earlier then expected time and I had to spend extra 20$ to park the trailer.
Jasman HThe guy was very friend and helpful.
Sydney JTotally opposite experience young man came to us and said he’d un hook the trailer which he did himself lifted it off my hitch himself.
Lee VEverything about my experience was good! Thanks!
Brian RThe tech wasn't working properly so slowed the sign up process down the cold shot rep was calm and friendly even with the problems
Lorne TWe had a tire with a slow leak.
Alvin WI've rented from this location a few times and the gentleman is always friendly and efficient. It's always quick and easy to pick up and drop off the equipment and my reservation is always available.
David BOur overall experience with U Haul has been excellent!! Thank all or you!!
GEORGE WThe experience overall was great!
John LSherwood park UHaul was great and I couldn’t believe how much I was able to pack into my small UHaul
Gertrude OUNFORTUNATELY THE TRAILER WAS DIRTY AND HAD A LOW TIRE THAT WENT FLAT PART WAY THROUGH OUR JOURNEY.
Glen PWe arrived at 3:50pm on Saturday to return the truck in person. The hours stated open until 4pm. Upon arrival, no employees were there and a sign was on the gate stating be back soon. At 3:54pm we called the number on the sign, to which the employee advised us that because there were "no customers" he closed and left for the day. I requested he return to the place of business as the hours are still open, and there were 3-4 of us waiting to do an in person return, and he refused claiming that I was "not listening to him" and that he was not returning at all. This is absolutely disgusting behavior by an employee, especially when they are responsible for maintaining your business hours with customers waiting on site to be served. I will never be using the service again after this.
Jamie LVery professional agent helped me to pick up my U-Haul. The packing pads were clean and folded ready for me. The vehicle was also clean and the data printed was matched with the milage and fuel level on the truck.
Javad SWas told truck would be ready. Picked early pick up. NOTHING -- AGAIN. THis place sucks and Uhaul and the owners clearly need a shake up.
Dustin DStaff were friend helpful. Equipment met our needs
Christopher PWouldn’t let us re rent the U-Haul within the same day left us trapped in Edmonton.
Mercedes HNot sure why I wasn't able to drop off in Fort Saskatchewan. Had to drop back off in Sherwood Park. Would have been more convenient for me to drop off in Fort Saskatchewan. Location could use some better signage. It was a little tricky finding the shop in the morning when I was picking up the truck. Overall it was a good experience and I was happy with the truck. No surprises when the final receipt came. Generally happy with the experience.
Daniel DCalled repeatedly to get status of rental, no call the day before to confirm, waited at the location at opening and no-one there, no-one answering calls at the number placed on the sign at the door. Finally someone showed up and I was able to get the trailer. It was uncleaned and the floor had a spill by the last customer I would guess.
Donald WParking the vehicle was a bit of the challenge as this is a shared parking lot. However, the staff were very friendly and efficient both during pick up and return.
Randy SRented an auto hauler trailer. Check in was quick and easy, and the agent helped me get hitched up and did a pre-trip safety check. Equipment performed flawlessly.
Gerald BOnly tough part was I ordered 6 moving blankets and the unit did not have any. We had some blankets and could make it work, however service was easy and quick, website is great to work with and the value is well worth it VS the cost of movers. Thank you!!
Marshall KNothing. The staff was so accommodating even though he was limping because I broke his knee. I couldn't ask for better service. He even scraped my windows.
Judith SDrop off was stress free and incredibly easy. Very thankful for that since moving is already stressful enough.
Matthew GYour phone recording was full-be nice to have someone available to answer questions.
Hal SThere is never someone to answer the phone. For days on end you can't leave a voicemail because their mailbox is full. At least listen to your messages, then ignore to answer if you want to. At least do the first step to make it look like you care.
David GVery easy check in and return
Russell GThe gear shift could use fixing
Janice LOnline contactless check in was very inconvenient and took way longer than expected. Would never use it again. Estimate for price was way off and ended up being more than double when receiving the actual invoice. Not receiving the truck at full gas was unprofessional. While we were only expected to have it filled to the same level-who knows when the truck is 7/16s full. Make it like a normal rental and return it full-your located in a gas station, its not rocket science to return it filled. Overall, unimpressed and will not use U-Haul in the future.
Paul MMy first truck was unsafe, check engine light and broken passenger mirror, so maintenance needs to be improved. Both trucks were frozen snow and ice covered so you should have the trucks ready for customers, customers should not have to clear the snow and ice off the trucks.
Tyler BThe truck was covered in snow and ice. It didn't have a snow brush inside of it. The interior was dirty.
Jason BYuvraj was great!! Very warm, informative service. Merci.
Parth SThe office was hard to locate, but the staff was pleasant and efficient.
Bradley TI wasn’t exactly sure what fuel to put I saw the no 85 ethanol next to the tank cap.
Sean AExcellent customer service. Truck was ready and the agent professional and courteous. I'd recommend this location to anyone in a heartbeat.
Rodolphe DWell done. Thank you.
jANNES FAmazing service!
Trisha BI have used this location a few times and find the equipment in excellent condition and the staff helpful and friendly.
Kevin EI received a very respectful and dedicated customer service.
Edokpayi OThere was a cracked windshield we should have been made aware of.
Gary PWash & Clean the vehicles
Gary GI like the location of dealer because they are so close to the highway. They helped me out with everything. I would rent from this location again.
Bruce SThe customer service person was very friendly and helpful.
Roman D