Maybe send a detailed message/email regarding the actual money owned and whether that is US dollar or Canadian. Also, don't make people go to different countries to pickup as its a major hassle.
POONAMJIT P
Customer Reviews for Ferndale Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We discussed a rate that included 208 miles. My fault, I didn't look at the printed milage on the paper I signed. My contract only included 116 miles. Considering I was getting the truck to go to Olympia and u-haul wanted me to drop off in tacoma. Tacoma itself is 134 miles from pick up. I ended up having to pay an extra $72 for milage because I was lied to about the milage my contract was to be written to include.
MELISSA BWe never interacted with this location. The mobile pickup was awful. We spent two hours with our crying baby in the car trying to figure out why the mobile app wouldn't let us pick up. The associates we spoke to told us a bunch of different stuff. One said it was because we were late and they gave the truck away. Which was not true. We got it all figured out after a while but it was a bad experience. We will not do mobile check in ever again.
Martin MKatrina was excellent. Assisting me with changing the drop off location of a truck after a bad service experience at another location. Many thanks for her assistance.
Allan WKevin does a good job.
William HLoved this Uhaul location. They were SO helpful and made the move that much easier.
Jeanette HThis is a nice facility with excellent customer service.
Lawrence BLocation and cleanliness perfect. Picking up the truck was a frustrating nightmare and I was 40 minutes late getting to the people that were helping me move. I followed every prompt and kept getting an error about uploading my license, which I did at least 5 times. Very upsetting start to an already emotional day.
Patricia TAgain, Kevin was almost as Perfect as Taylor (in the Nanaimo Big Green location) I did have Contact with another UHaul employee in Nanaimo, a different location then Big Green an d He, should be Fired, his personality and treatment Sucked!
Roland TRien
Mike HRobert is very helpful and professional! He is amazing!! Thank you!
Alan RNo suggestions.
Deborah MA sign posted about being closed at certain holidays or hours , like closed today only, or from 10-2 today etc.
Caroline CExcellent location.
Colton AEasy return and handy location!
Ann MFast affordable and friendly.
Gerald MVery nice staff! Clean and small location
CURTIS TI had a minor misunderstanding about daily price rates but Matthew Belfie cleared up the issue very concisely. The location itself as well as staff were also very accommodating.
Evan IDidn't do as they said. Charged us for 2 days when we only had it for 1, wouldn't help us fix the mistakes.
KENNETH FI went to get my key after checking in on my phone and she was rude. Also I was charged for a dolly and they didn't put it in the truck. I also extended my reservation till 11:30am today, dropped it off at 11:22am and they charged me for 2 days! Not to mention uhaul customer service was giving me a 50 credit for my issues with labounty. So I was charged an extra day rental for everything and 2 days for a dolly I never got and I didn't get my discount. Not a good experience at all.
BRIAN MI liked all the room to maneuver the 26' truck I had. Nice staff too, very friendly.
Patrick HVery pleasant experience at this location.
stacey tHelpful and pleasant.
DAVID JJohn of Ferndale saved the day since I was told 4 times incorrect information about pickup location from Uhaul and never told office was closed until 10 am after talking to John. Ferndale Storage is staffed by Richard and John and are both beyond excellent . Unfortunately Uhaul employees were not well trained for 4 separate conversations trying to confirm price, location, time for pickup and what was needed for rental. It took their field supervisor to manage online system. Repeatedly had to repeat process and finally got field supervisor Alex who was able to solve online problem and was able to get into Key Box Saturday morning at 830 am. Alex was excellent office and able to problem solve online system.
Wendy TGreat service! Efficient, friendly, and extremely helpful.
Martin AFor a last minute rental you guys were great. Will definitely call & use U-haul again. Thanks so much??
Tammy HWe were billed and sent a receipt for incorrect extra fees with no explanation.
Megan BWe reserved for Bellingham and the day before they switched us farther away to Ferndale. Not happy. We called and they they would not change it - only would cancel it! Then instead of dropping off at the designated UHaul al near our home they switched us to another location father away! Fortunately this time we were able to get them to switch it back.
Geoffrey HNothing to improve. Was quick and easy process.
Samuel KShe came out checked out mileage and that was that.
Sherrie DVery knowledgeable personnel. Friendly and responsive. Merci
Vinh HDON'T RENT FROM UHAUL! Anna at Ferndale Self Storage was the only positive thing about this experience. My reservation was at the Bellingham UHAUL location on Guide Meridian, but they didn't have the truck I reserved, and in fact had no trucks available. They said there was nothing they could do, and there might be a truck in the early afternoon. It was 8:30 in the morning, the time of my confirmed reservation. There were people at my house ready to help us move our things. We had to do it that day. Thanks Uhaul. Instead I called around, rather than a person at the store helping me resolve their mistake, and eventual got ahold of a manager who directed me to the Ferndale Self Storage, where a much smaller truck than what I had reserved was available. Anna was delightful and helpful, but the rental cost me over twice as much as I would had paid because I had to make two trips, thus paying for twice the milage and twice the gas. To top it off, the Uhaul customer service people said that they had texted, called, and emailed me to let me know about the change, despite having done none of those things. I actually checked my phone records, just to make sure, they were so insistent. So icing on the cake, the called me a liar and told me the whole thing was my fault. I guess so, for choosing to do business with Uhaul. I would totally rent from Ferndale Self Storage again. I would do business with a guy on the street with no shoes and a sign that said "Rent Truck. Good Price." But I won't ever be going back to Uhaul.
Josh LSuper friendly, the woman I met with was very helpful and incredibly accommodating. The process couldn't have been much more simple. No improvements necessary
Stephen AOne of the tires went flat immediately - fixed within the day. Phone agent offered $45 credit for return hassle - but charged full price.
JAMES WU-Haul rep was very friendly and helpful. Truck was in great condition. Had a small issue during drop off, but U-haul rep assisted us and resolved the issue the next day. Had a great experience and we will definitely rent from this location again!
DUSTIN GFantastic customer service! Very quick and friendly.
Allen fAwful experience! Would never rent from this location again! Terrible customer service!
Gerardo EThis location was great! My only issues I had with this uhaul experience were not the fault of this location. He was kind, it was easy to find, everything was great.
JESS MThese people are just fantastic. I have never before experienced such helpful people. Calvin Smith, Sumas, Washington.
CALVIN S