Renee was absolutely fantastic. I am so grateful they were open. No one else was. Excellent customer service. She treated us like family. Thank you so much!!
Ginger L
Customer Reviews for Flatline Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly and very helpful. Best customer service overall!
TUAN Vstaff were terrific
GRAHAM MEverything is always simple, I pull in Back up to The trailer I need, go inside to This very polite Lady, we go outside after a Fast Paper work job, She helps with chains, over looks Everything, Checks lights and on my way about 20 minutes in and out Great Place
Joey DI want to give kudos to Flatline Towing, who helped us get a truck when our original pickup location in Tempe was moved by U-Haul the morning before our pickup date to At Your Convenience on Broadway, 23 miles from the move out home. Unfortunately, they were unable to log into the system for 30 mins and left us scrambling to find a truck. We drove around in an area of town we are unfamiliar with and saw Flatline Towing and they were super helpful. We went through U-Haul customer service and got a truck. Huge thanks to Flatline.
GERALD PVery smooth check-in and check-out. Nice people to deal with.
russ tVery friendly,location very messy,dirty
Brian SClean up the office and make it look like a business
RICHARD CVery good experience, recommend
Steve SVery friendly and very helpful
Sherry KDrop off only, no real engagement with staff.
ERIC BEasy Reservation, Easy Pickup, truck was clean and ready for me and great telephone support when I had a question. Highly recommended
JOHN OGreat and friendly customer service!
DAVID LThey very flexible and nice!!
Araceli TFast Service. Very Easy process. 5 Stars Highly Recommended..Thank you .. Mike
MICHAEL KEverything was good until it came the bill time I got charged twitch the total amount waiting you see if it corrects itself
JERRY MThe service is beyond expected my place to go thanks.
Maria VThe proprietors were kind and had exactly what we needed. Would definitely visit them again for any logistical needs.
ABRAHAM VTruck was uncomfortable, seat dosent fit a six foot man. No cruse control? Seems like that's a basic feature for modern vehicles...everything else was above average.
JEFFREY MExcellent customer service!
Ellen WService and equipment was great
Michael ANothing to improve everything went very smooth. I was in and out within a half hour paperwork done and trailer hooked up.
Bill Jbon
JOSHUWA HEverything was great!
Larry GExcellent counter help. Very friendly and pleasant. Parking lot a little tight and dusty.
Dwight TNot a thing. The lady who filled out request was outstanding.. I am a long time customer for over 50 years and the attendant was the best ever.
Dale SAmerican and Family Owned. You don't see that nowadays. Would definitely recommend this place to everyone.
Ryan CIt was the friendliest customer service experience I have had in a while! Very helpful and very quick in and out.
Bryce GVery friendly staff. Pickup was smooth.
LINDA PQuick and easy drop off.
DAVID MThey were friendly, helpful and very accommodating. I would recommend Flatline Towing.
Sharon EA small lot to use for returning U-Haul Trailer. Also not very well marked to show were to go to return.
JESS KEverything was as promised
Paul WEmployee/owner helped me unload personal stuff to my pickup, unhook and put it away! Flatline is awesome!
Joseph SLenae was very efficient and professional. Thank you for the opportunity to share my experience.
ROCKY VProfessional and helpful.
Kerrin OGreat customer service!
Kimberly UVery nice ladies in the office, she even lent me an adapter for the light harness! Merci
Joseph SCoffee and doughnuts
Frank AHad a great trip!!
jamie cGreat service, very friendly.
Jason GFlatline towing provided a great rental experience I highly recommend using this location.
John MThe manager is so good.
Souksavath CEasy to pick up and drop off location. Made my moving smooth.
Barry MExcellent place to rent from.
Renee NI was offered a promotion and wasn't given it. I had called the place I rented from asked if I could drop the trailer off at a different location for a discount and she said "it's fine just take it to where you originally wanted to." Which gave me no discount and I felt like I just got the brush off. Very disappointed. And I wasn't given my furniture or appliance dolly.
Rachael RNot Every Location Has The Units Need to Meet Customer Demand! Ever with Locate a Trailer Close By I would Much Rather Deal with the Location Close to Me! A UHaul Store! Same People Clean Well Maintained!
craig bA guy was there after hours Sunday March 10 and help me park and unhook the auto transport. I appreciated that. Thank you!
Bill RThe lady who helped us was awesome. Even when there was a little issue with the rental she got it taken care of and had us on the way quick, fast, and in a flash. We will be going back to this location in the future
Phillip KNothing customers service was one of the very best ever and very helpful.
Theresa MEverything was great.
Nancy H