We requested 5 dozen blankets. There were none provided at our 7 o'clock pick up. We had movers coming @7:30. They had to wait to load some things until 8:45 until we could get them moving blankets. Cost us money having to have the movers wait for the moving blankets. We have been using uhaul for 30+ years. This has been our first bad experience- and such an awful one!!!'
kimberly S
Customer Reviews for Hawgs Window Tinting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was amazing on pickup. I would return here to rent another vehicle if it wasn't a one way move
DOUGLAS NGood customer service. The location is a bit tough, because it's on a very busy road and the parking lot is small.
Mark SThe equipment I had rented two weeks on advance was unavailable the day before so they were trying to send me 1,5 hours away one way to pick up alternate equipment. I called the local U-Haul dealer and they were able to find me an alternate truck and trailer just 15 minutes away. I was able to go pick it up within an hour of reserving. Hawg's is great and I highly recommend them.
SAM WNothing at this time.
DANA PVery clean on the inside, and friendly staff
Thomas BVery friendly staff. Easy process to pick up and return.
MICHAEL SThank you so much for having the commercial dolly available to rent at the last minute!
JEFF JNothing. Return customer, and will use again in the future. Je les recommande fortement.
GERALD WHands down, the best customer service experience I've ever had.
CARY MStaff is very friendly and not even 5 minutes, I got Uhal and left
PRAVEEN POpen one in Bella Vista
Dale DDude was vaping while he was helping me.
SAMUEL BGreat experience!
NICHELLE SFriendly staff, the truck was clean and performed well. The location is rough to get out of with traffic but that's a minor inconvenience.
CODY AMy car cought on fire on the car dolly, tried calling road side assistance and they were unable to help us and said to call back at 4 am Arizona time when I'm in Oklahoma, when calling to make a claim about the damage the person we talked to said they would pick up the dolly even though the dolly and car were basically infused together and said "I guess we will get that too" in a sarcastic tone. Talked to a representative on the number that was given
Judith Cthe floor was not swept and was very dirty. The driver door does not close properly and has a warning indicator on the entire drive. only by slamming the door can the warning go off.
Gavin SSliding door was very difficult to pull down
LARRY LNo need for improvement from my POIV
JAMES BThe truck was dirty and had torn seats. It only had a quarter tank of gas when I checked it out. I was told to return it with at least a quarter tank. I stoped and put $45 in the tank which put it over half tank but when I turned it in they were to busy to properly check it in. When I got my final bill they charge me an extra $46,3 in fuel charges. When I called to talk to them about it they were rude and refuse to talk about it unless I had taken pictures of the dash. I've used u-haul for several moves and never had an issue but if U-Haul sends me to this outfit again I will refuse to deal with this U-Haul dealership Hawgs window tinting is bad for U-Haul they just want to charge extra for gas. When they don't give you a truck that is full of gas when you check is out.
Rick DThank you for making what would normally add to an already stressful situation anything but stressful.
SCOTT LThe back of the van was not clean. It was okay since the item I moved wasn't on the floor, but it would have been better to have at least been swept out.
LEE KThis location is one of the best places I have rented from . They helped me hitch up my trailer and unhitch it for me . These guys are down to earth and I would recommend them to all my friends.
TERESA MCustomer service is excellent. It was so easy and convenient. Cost was bad either.
KATHLEEN EU-Haul in general could lower the mileage rate or give so many miles with each truck and if you go over then pay a rate. I booked for $48 and my bill was $120 with all the extras.
DARLA BQuick service was handled with respect and professional assistance, Thanks
KATIE CI rented a 10ft truck but got a call saying they had a 15ft truck ready for me so I asked if the price was the same and he said yes. I think the total was like 382,5 but when I get there to pick up the truck the price is now 502 and the rate is not the same. The guy called uhaul and got the price lowered but it was still not the price that I made the reservation at.
MICHEAL TVery good customer service
TONY JHawgs Window Tinting was great. Excellent people
ROBERT MPerson renting me my equipment was clearly not on the page with uhaul customer service. They tried to charge me more than the price that I was quoted, and he never mentioned that a free storage came with my renting a truck.
BARBARA BGreat customer service!
LAWRENCE TDrop-off was on a Sunday, so the location was unmanned. I am unable to answer survey questions due to that fact.
William STrain personnel when it comes to clients returning rentals if we cannot drop off at that location then the customer needs to be told that there will be a charge fee of $300 if it's not dropped off at the location where it was parked up. I could have avoided an outrageous $300 charge which is ridiculously high
SORAMIS PNo one was there and although the instructions for drop off in the app seemed to be clear, I was very unsure I was doing the right thing so was worried about extra fees and the safety of leaving the vehicle. Perhaps clarification about the drop off from the place I picked up the truck would have been helpful.
HEIDI DTold them 1 day charge for 2 day called and was told refund coming but they never did anything
Connie GThe process you have set up is terrific. I had to wait 20 minutes because the people there were unfamiliar with the process. Once I was able to figure out that I was early and that caused a problem it went quickly and smoothly
Ken Seasy
America MI have probably rented 25 u hauls. (4 kids, college and lots of moves). This u haul was the dirtiest I have ever had. So much mud on the side view mirror you could hardly see out of it. Dried coke spilling down the cup holders. Not vacuumed on the inside. I was thankful to have the truck and I had no issues with the truck but it was filthy
Amy CWe requested a two day rental . The lady told us on returning the truck to call the place beforehand to make sure they were open due to the holiday weekend . We went to call and they were closed . We are new to the area and has never been to the return place and did not know it had a drop off box for keys . We were charged for the extra day because we called and left message asking what to do with truck and upon returning it found that she didn't ring us up correctly with the two day rental so we were charged a lot of fees!!!
Charity MThis is a great location and the folks there care. I've been a repeat customer of their's and highly recommend them to everyone!! They go above and beyond! Thanks so much!!
Toni GExcellent service à la clientèle
nanette dThe gas tank was not full , the brakes were pulsing , and a message came on to check the tire system.
Tom FWonderful experience and people. The staff was excellent
Jason HGreat! Customer Service!
Lawrence TThe clerk was very helpful in conveying all the important information I needed to rent, use, and return the U-Haul. He also went out of his way to share an instruction video on setting up the towing trailer and all the safety measures to take. All in all, it was a great customer experience.
Luke GYou can remove Hawgs Window Tinting from renting out your equipment. They closed before posted hours with no instructions for key. I made sure to return at 5:20, hours posted on door said closes at 5:30. Wound up charging me twice as much than if I had paid to have my two chairs delivered by the furniture store and four times what I was quoted by UHaul. I have been a lifelong customer but never again. Charged $267 for 2 hours rental. Never.... ever again.
Balinda YGreat service from start to finish!
Dan SWe dropped off after hours, but the location was easy to find and easy to complete the after hours drop off process.
Megan MGreat group of people. Very professional, and courteous. Merci.
Dawn BThe staff at Hawg's was extremely friendly and helpful. I would recommend this location to anyone looking to rent a Uhaul or have their windows tinted! Thank you Sean and Hawg's!
GABRIEL T