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WALTER M
Customer Reviews for Kansas Rental Inc SW 29th
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing the guy working there took great care of us and got us in and out!
Jerry HThey did an efficient job with my drop off of the truck. Merci.
ALFRED EI have been charged double for an extra day of using the vehicle when I had called that morning I was told it would be the $19,95 as it shows on the trucks. I was later charged $45,67 twice. I was yelled at by the guy working at the Kansas rental location on 29th. And I filled up the tank when I took it back & didn't have $114 in miles that I hadn't claimed from the begining so I shouldn't have been charged another $114. This was the worst experience I've ever had and to be honest I'll probably never come back. I will keep my card locked cause I'm not paying another $114 after I was lied to and charged $80 when I told it'd be $20 per day. They don't know their information and has terrible customer service.
Debra BI was parked across the street from the place and watched them check in the unit I rented and then they sent me a receipt and charged me for 4 gallons of fuel and they never pumped any in the truck. I really don't understand that because not only did I put the fuel level back to where it was when I rented it but I only went a total of 6 miles. I went and tried to talk to them about but the lady was locking up and leaving for the day and wouldn't talk to me. I rent from uhaul quite often but I won't be renting from this place again!!!
Michael GI said I only needed a truck for 20 minutes. Which he said they only rent them out for 1999 a day. So being new at this, I chose the 1999 and then it's a good idea to have the protection plan they said then when I brought the truck back, my bill ended up to be $50 !!! I absolutely was in shock.
paula aNothing that I could tell. Both employees were friendly, answered questions and even asked some that I didn't think about. Explained how the terms went, what was expected of me, the whole nine yards! Merci!
linda dSuper d/off location & speedy/efficient process for returning the truck. The Cust Svc Rep made it a pleasant experience. Highly recommend this location.
Julie WWindshield seal was broken and the truck was very dirty.
BRIAN OService rapide et convivial. Truck was in great shape and ready to go when promised.
Scott MExcellent service.
john sNot friendly at all and had to pay 50 to have cleaned. It was not dirty I have photo of interior of storage but they know we had no way to clean. I believe that if I ever need again I will not be using U-Haul as I believe they took advantage of me.
Rebecca Anothing - the gentlemen and lady were both extremely helpful!!
Jan PTruck was very clean ready to go, staff was helpful at checkout.
Raymond JNot lie about not getting an extra charge for something out of my control then charging me even more
Cadance HAgent said I could pick up before location opened since I did everything online, but truck is in a fenced in area. Wasted an hour.
Steven HEverything worked out perfectly! Great experience!
Dutch TIt was a very good experience
ernist sIt was complicated just to return the truck. When we rented the truck we check and confirmed that there was 3/4 of a tank of gas in the tank and that's what we put at check out. Then when we went to return it the person tried to tell us we needed to have a full tank and tried to charge us for it to be filled up to half a tank. Also we never received or dollies and I had contacted someone at Uhaul to tell them and they said they would take care of it and we were also given a hard time and told we would be charged for the items not being in the truck when we never had them in the first place.
Joey SThe guy was helpful at the location but I won't be renting from uhaul again due to having to drive an extra 75 miles out of my way to pick up my truck, and pay for the extra hour drive in gas for my car and the uhaul. Everything was made so much more difficult because everyone was so vague over the phone and wouldnt give me a set in stone answer of if they will have a uhaul near me or not, among so many other answers they werent able to provide me answers with
Haley GI think the fuel policy is ridiculous. I overfilled and there is no reimbursement for the gallons of fuel I left in the tank. If I under-fueled, I am charged a thirty dollar fee and excessively high price per gallon to fuel it. You could put a gauge on the trucks to show exact amount of fuel in the tank. I probably would not use U-Haul again if this is not changed. I put $105 / 39 gallons to top off the tank. It was 1/4 full when I picked it up. It was just under 3/4 full when I left it. Almost a half a tank and no reimbursement.
Ronald GThis was my second time using this location and I am very unsatisfied. Not very nice, almost rude.
Lucy LLocation added insurance on when my online order did not have it. I was charged $43. I did not notice until the money withdrew from my my bank account. The truck was great.
Lynda MWhen I picked up the trailer in Topeka it was very dirty on the inside the
Larry DWe were told location opened at 8 so scheduled help around that. We were at location 2 days prior to move and confirmed the pickup time. When we arrived at 8 the location was closed. At 8:30 am we began calling other locations and Uhaul customer service. At about 9 am we were told the location we rented from was closed and we should drive to Lawrence to get a vehicle. Halfway to Lawrence we got a call the Topeka location was open. We turned around and headed back to Topeka. The employee we had confirmed with had no explanation for opening late or giving us erroneous information-in fact he was unconcerned we had lost 3 hours. Worst customer service ever - I will never go there again. Uhaul gave us a whopping $50 credit for all the problems, stress and lost hours.
Tamara MReturn was quick and simple and very friendly!
RHONDA WClean the windows. They were filthy and almost dangerous due to nit beibg able to see out.
Glen FDuring check in the attendant handed us the keys and when we asked which truck was ours, he said "it's the 15 footer... the key will only work in the right truck." The second truck we tried the key in worked. The worst part was that on return he charged us for 7,7 gallons of fuel when we only drove 14 miles on the odometer. When challenged he replied that we must have had it idling for a long time. We did not. It was 80+ degrees out and never had it idling. He told us he could do anything to adjust the charge. I'm hoping you can! Thanks!
Ken VI called "KS Rentals" in Topeka on June 23rd and spoke to a guy (Bruce I believe) and told him I wanted to rent his biggest truck for the morning of June 24th. He said he had (3) 26ft trucks on site but he could not accept payment over the phone and to book online....so I did. When we arrived the next morning to pick up the 26ft truck, he said he only had a 20ft truck and was very rude with a "take it or leave it...I don't care" attitude. At this point, we had no choice, so we had to take the smaller 20ft truck. We loaded it completely full but couldn't get everything in, so we had to make a 2nd trip back to pick up a few things that we couldn't get in on the significantly smaller 20ft truck. Bruce told us that there was "no night drop...so you'll have to bring it back tomorrow morning". We dropped off the truck on June 25th and told him the smaller truck caused us to make a 2nd trip and it caused us a lot of extra miles, could we get a concession since you promissed us a 26ft truck and gave us a 20ft truck that caused us a 2nd trip that would not have been needed had we received the larger truck that were were promissed twice before we rented online. He asked us to remove the ropes that were tied to the rails when we picked up the truck. We told them that those ropes were there when we picked up the truck and Bruce said, "No they weren't". We told them we did not tie those ropes and they are not our ropes and he was arguing with us and being very disrespectful. Please consider if this is a person you want representing the reknown brand of Uhaul. I've owned and ran multiple business since I was 11 yrs old and I'd never accept this extremely poor customer service from any of my employees. Feel free to email me at tmkarlin@yahoo.com Thank you, Troy
Jeremy RAwesome customer service! Very knowledgable and helpful!
Randy LKeep doing what youre doing. Great service.
Ronald DOnline rental process is very poor. It did not work at all, I finally had to go inside and complete the rental at the desk.
William BBruce is the best, friendly and always knowledgeable about which size/type equipment I need
Charle KWe are teachers. So, grading is in order. The staff, process, rental truck, ease of return, and customer service - A+.
Mark DNothing I can think off. Very professional
Avery GCan't think of anything. They were polite, helpful and knew their stuff. I will go there again and recommend to my friends. Vicky C
Victoria CThe truck's tires were nearly bald. The weather stripping on the interior leaks.
Alex GThe owner/manager at this location is an amazing, knowledgeable and super friendly man! Everything was super easy and ready to go. I highly recommend this location! A++++ Thank you so much!
Cindy HI did not need the vehicle for the entire time that was allowed. Would have been nice to receive a pro-rated refund.
DEBI CThe associate was very friendly and helpful!
Kirk TIt was hard to tell where to pull the truck in; we couldn’t see any other uhauls so it was hard to tell if we were at the right spot.
Tyler Othe tow dolly was to be picked up in Lawrence Kansas. I got a call later that day stating that it would have to be picked up an hour away in Topeka Kansas. When I made the reservation, this was not part of the deal. If there were another potion, I would have cancelled the deal.
nathaniel BThe guy did not know what to do. No drop off for the keys. If I didn't go in during business hours I would not of been able to drop off even though it was a 24 hr drop off.
Eric BLocation was over an hour from my preferred location. Why couldn't the truck be moved closer to me rather than requiring me to make additional arrangements to pick up the equipment so far from me? This is poor customer service with regards to Uhaul Policy not any individual. Very disappointing as one of the touted points of Uhaul is, "More than 20 000 locations Convenient pickup and return". (But not all with equipment, and not necessarily convenient for you.) Very disappointed with Uhaul. Will definitely be looking at other service providers if I move again.
Joel CWe will NEVER rent from this location! No drop off for truck so had to return when they opened the next morning. Due to blizzard conditions we were 30 min late and had to pay for another day of rental, a dolly and insurance! Did not get an appliance dolly I asked for nor the moving pads I requested. The owner was rude to us!!! Worst experience I have ever had!!!! Do not use this location!!! I will tell all my friends this too!
Rhonda HFast and friendly customer service
Angelicia AImprove your quality of customer service at the main dispatch office. The staff at the location was nice, but the dispatch office reserved droop off after hours causing extra time taken to figure the issue out from staff.
Nancy TThe guy was very rude and wouldn’t listen to me.
Brittany TMake sure truck is actually clean and doesn't smell like smoke. Properly mark the trucks damage instead of sending out a worker with a dry eraser and walking off. I want a full refund the experience was terrible the place smelled no one called to confirm my reservation just terrible and now my stuff in cab stinks!
Nick MGood service
LEROY R