This was my second time using this location and I am very unsatisfied. Not very nice, almost rude.Lucy L.
Trailer Rental & Towing in Topeka, KS at Kansas Rental Inc SW 29th
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Topeka, KS 66614
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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Location added insurance on when my online order did not have it. I was charged $43. I did not notice until the money withdrew from my my bank account. The truck was great.Lynda M.
When I picked up the trailer in Topeka it was very dirty on the inside theLarry D.
We were told location opened at 8 so scheduled help around that. We were at location 2 days prior to move and confirmed the pickup time. When we arrived at 8 the location was closed. At 8:30 am we began calling other locations and Uhaul customer service. At about 9 am we were told the location we rented from was closed and we should drive to Lawrence to get a vehicle. Halfway to Lawrence we got a call the Topeka location was open. We turned around and headed back to Topeka. The employee we had confirmed with had no explanation for opening late or giving us erroneous information-in fact he was unconcerned we had lost 3 hours. Worst customer service ever - I will never go there again. Uhaul gave us a whopping $50 credit for all the problems, stress and lost hours.Tamara M.
Return was quick and simple and very friendly!RHONDA W.
Clean the windows. They were filthy and almost dangerous due to nit beibg able to see out.Glen F.
During check in the attendant handed us the keys and when we asked which truck was ours, he said "it's the 15 footer... the key will only work in the right truck." The second truck we tried the key in worked. The worst part was that on return he charged us for 7.7 gallons of fuel when we only drove 14 miles on the odometer. When challenged he replied that we must have had it idling for a long time. We did not. It was 80+ degrees out and never had it idling. He told us he could do anything to adjust the charge. I'm hoping you can! Thanks!Ken V.
I called "KS Rentals" in Topeka on June 23rd and spoke to a guy (Bruce I believe) and told him I wanted to rent his biggest truck for the morning of June 24th. He said he had (3) 26ft trucks on site but he could not accept payment over the phone and to book online....so I did. When we arrived the next morning to pick up the 26ft truck, he said he only had a 20ft truck and was very rude with a "take it or leave it...I don't care" attitude. At this point, we had no choice, so we had to take the smaller 20ft truck. We loaded it completely full but couldn't get everything in, so we had to make a 2nd trip back to pick up a few things that we couldn't get in on the significantly smaller 20ft truck. Bruce told us that there was "no night drop...so you'll have to bring it back tomorrow morning". We dropped off the truck on June 25th and told him the smaller truck caused us to make a 2nd trip and it caused us a lot of extra miles, could we get a concession since you promissed us a 26ft truck and gave us a 20ft truck that caused us a 2nd trip that would not have been needed had we received the larger truck that were were promissed twice before we rented online. He asked us to remove the ropes that were tied to the rails when we picked up the truck. We told them that those ropes were there when we picked up the truck and Bruce said, "No they weren't". We told them we did not tie those ropes and they are not our ropes and he was arguing with us and being very disrespectful. Please consider if this is a person you want representing the reknown brand of Uhaul. I've owned and ran multiple business since I was 11 yrs old and I'd never accept this extremely poor customer service from any of my employees. Feel free to email me at firstname.lastname@example.org Thank you, TroyJeremy R.
Awesome customer service! Very knowledgable and helpful!Randy L.
Keep doing what youre doing. Great service.Ronald D.
Online rental process is very poor. It did not work at all, I finally had to go inside and complete the rental at the desk.William B.
Bruce is the best, friendly and always knowledgeable about which size/type equipment I needCharle K.
We are teachers. So, grading is in order. The staff, process, rental truck, ease of return, and customer service - A+.Mark D.
Nothing I can think off. Very professionalAvery G.
Can't think of anything. They were polite, helpful and knew their stuff. I will go there again and recommend to my friends. Vicky CVictoria C.
The truck's tires were nearly bald. The weather stripping on the interior leaks.Alex G.
The owner/manager at this location is an amazing, knowledgeable and super friendly man! Everything was super easy and ready to go. I highly recommend this location! A++++ Thank you so much!Cindy H.
The associate was very friendly and helpful!Kirk T.
It was hard to tell where to pull the truck in; we couldn't see any other uhauls so it was hard to tell if we were at the right spot.Tyler O.
the tow dolly was to be picked up in Lawrence Kansas. I got a call later that day stating that it would have to be picked up an hour away in Topeka Kansas. When I made the reservation, this was not part of the deal. If there were another potion, I would have cancelled the deal.nathaniel B.
The guy did not know what to do. No drop off for the keys. If I didn't go in during business hours I would not of been able to drop off even though it was a 24 hr drop off.Eric B.
Location was over an hour from my preferred location. Why couldn't the truck be moved closer to me rather than requiring me to make additional arrangements to pick up the equipment so far from me? This is poor customer service with regards to Uhaul Policy not any individual. Very disappointing as one of the touted points of Uhaul is, "More than 20,000 locations Convenient pickup and return". (But not all with equipment, and not necessarily convenient for you.) Very disappointed with Uhaul. Will definitely be looking at other service providers if I move again.Joel C.
We will NEVER rent from this location! No drop off for truck so had to return when they opened the next morning. Due to blizzard conditions we were 30 min late and had to pay for another day of rental, a dolly and insurance! Did not get an appliance dolly I asked for nor the moving pads I requested. The owner was rude to us!!! Worst experience I have ever had!!!! Do not use this location!!! I will tell all my friends this too!Rhonda H.
Fast and friendly customer serviceAngelicia A.
Improve your quality of customer service at the main dispatch office. The staff at the location was nice, but the dispatch office reserved droop off after hours causing extra time taken to figure the issue out from staff.Nancy T.