Le client n'a pas laissé de commentaire.
Deric G
Customer Reviews for Lakewood Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Better signage. Availablity of U-Haul supplies
George JUhaul was quite dirty and didn't sound well, thankfully it got me to and from... Didn't like dealing with ACE for uhaul ordeals as I wasn't told to wait a moment to take their online photos of vehicle even though I did so by my phone but when got the message about 20 minutes later, the site wouldn't let me go to my gallery to upload the photos I took before leaving. Also wasn't informed to take photos after return. Also I went online that night and put in returned vehicle and found out never was sent because wasn't informed to do so when I was at location to send that. Contacted ACE the next day because saw nothing taken out bank account and called and gay person was rude and hung up. Called back just to be told nothing he could do. So finally got in contact with main customer service, the woman was very professional and helped me out with the 2 days they were going to charge as I sent proof I had returned the same day. I was charged 50 even though I sent proof of vehicle I took before leaving with her email. I will never go back to that location. I will if in future whenever move deal with JUST UHAUL never ace/uhaul. Only the woman with customer service was professional. Also I put in a reservation and when went to pick up I know I had to show licence but was told I'd have to put in a $100 deposit, thankfully had in bank or wouldve had to leave to put, wasn't told that by phone.
MALINDA GMy attendant at this location was absolutely awesome. Told me about the importance of insuring my rental, let me know about different promos coming up, and had phenomenal customer service.
OLIVER LCustomer service is 10 stars
JOHNNY Alove renting my trucks from here The manager is so sweet love working with her
Johnny ARight mirror was loss, made for dangerous driving conditions
Brian RThe truck did smell of cigarettes and was a little dirty. I'm not sure if it was a system glitch but when I booked I originally reserved for a 15ft truck but when I arrived they had me listed for a 10ft. The customer after me said she reserved a 10ft but they had her booked for a 15ft. This caused my card being charged/hold on funds. The issue was resolved but it was an inconvenience.
NINA CI gave the location high marks because it is usually a great place. On this one occasion, the gas tank on my rental was empty! The needle on the gauge was BELOW E. I filled the tank ($$cha-ching!!) and hope that UHaul will reimburse me. Also, the UHaul app is always problematic. Slow, crashes, skips essentials like the code to the key lock this time.
JUNE HThe U-Haul vehicle itself is in very poor condition. Ball joints need replaced, shifts in to gear very forcefully, the brakes squeal loudly, transmission makes clanking noise, significant exterior damage
Nathan NEverything and customer service was amazing very helpful
REGINA MExcept services thank you
MAURICE FYou were overcharging me. It took us an hour to return the van. Not how I wanted to spend my morning
Kimberly LCashier Christie was wonderful
Scott GThe staff was a pleasure to deal with If I ever need any rental vehicles or tools I will always rent from them
tim mGreat Customer Service
mildred bYHANK YOU
Kathy DCustomer service was slow and store was not well organized or maintained. Truck was ready and drove well.
Chief DThe office was dirty. The customer associate took over an hour to finalize the transaction although I had already made the reservation online. So I did not get my 6 hours worth of rental time. NO walkthrough to show previous damages on vehicle. No accountability so that I am not charged for damages already existing to the messed up vehicle. Customer service person had bad customer service and appeared ignorant. Also, I was erroneously DOUBLE-charged with no close-out inspection of check out process. I am still waiting for over $80 to be returned to me. THEE WORSE truck rental experience. I'd rather pay more at a better place like Penske or something. I cannot believe U-Haul has stooped this low.
Shavon LThe truck was dangerously out of alignment, like 45deg off center. I informed the receiving agent of the condition and she said that it would be brought to the attention of the assistant manager who was on duty that day.
Maria CRien
Shamane JThe paperwork said the gas tank was full on pickup, but it wasn't full. The gauge was visibly not full. I drove 26 miles and had to put 6 gallons of gas to fill it on return.
Tirzah GWe were told that we didn't return the truck on time when we returned it an hour early. The store was closed. We were u able to complete the return process through the app because it kept exiting out. When we called the next day all the would say is they are going to look into it we never heard anything at all. We were charged and extra 80 when our keys were in the return box and hour early.Finally talked to someone at U-Haul and we are waiting for a return follow up call
JUSTIN ATruck was junk. Made noise blew dark smoke out of alignment wipers need replaced
Mark DThis was a Ace hardware store, so had to wait for an employee to be available so maybe have a person designated for U-Haul only?
HASSAN HThe inside the truck just needed to be wiped down
jasmine wEverything flowed smoothly. From ordering online to drop off. Will recommend and use this location again when needed.
Tiffany PVery friendly & efficient
Markie BThe brakes on the 15 foot truck rental seemed loose. I almost hit two cars trying to stop. I'd like my money back or a reduced fee. The Uhaul employees took a damage report, although they said there was sufficient brake fluid in the truck. Not a great experience for me.
Kelvin PThis location was far one of the best ain’t do to much was in and out I was able to schedule for 24 hours the lady was helpful processing my order the drop off was everything you just returned and drop the key in the lock box and your set … now I will say please replace the headlight I was driving at night and even with the high beams on I couldn’t really see it was scary but overall it experience was pleasant, Thanks for having the size truck I needed to get the job done.
Michelle WI was extremely impressed with the gentleman that was working the store that morning. It was somewhat busy, the computer was acting up, the truck I reserved was not available. But he kept calm, remained friendly and helpful and was able to find a comparable truck for me without sending me to another location. Uhaul would be proud of how he represents the company. He is the sole reason I will be a return customer.
Petra TI was called due to gas level too low. After checking the truck it was not low at all.
Jacgueline BThe return vehicle le app would not load to allow access to input data.
DOUGLAS SThe gentleman that helped us was very nice and helpful but that truck sucks up gas like it was free
DAVID BGood to use anytime 😃
Nathan SThe only problem that I had with the truck it needs a wheel alignment. It was pulling to the left.
gloria wI was a walk in rental. Van was clean and in good order. Drove about 10 miles and it dies in middle of traffic. After 15 min of honks and angry passerby it started. Nothing worst than getting a vehicle and this happens at no fault of the renter. Very frustrating
Chantelle DI like this location I recommend this location I will be back thank you for the service.
Karl GThe gentleman was great! Made the process easy picking up & returning.
rhonda hThe wonderful woman that helped me over the phone find the keys and get into the van was EXCEPTIONAL!!!! I can't thank her enough!!!!!
Stacy EGreat service. The truck could use some new wiper blades!!
THOMASWAYNE KEverything went superb. Customer service/ success was aplenty with everyone I encountered on the staff. This will be my Uhaul site for future usage regardless of the proximity. Thanks !
Brent DA more thorough pre-check of the vehicle by the staff, inside and out, would have been welcome.
Michael ABetter knowledge of company for customers
curtrina pExcellent Pickup and return service. Friendly People!!
Bruce CThe vehicle was very useful. It just smelled bad, but other than was ok.
STALIN GThe van was filthy and smelled like vape / smoke. There were lots of dings and scrapes both inside and out. The inside door handle was broken. There was no WI-FI at this location and the App kept kicking me off. It look 40 minutes to get the keys and check in with the phone App.
Laura HIf the rental place is closing early, they should let you know what needs to be done before you leave the store with the keys. I did not see the email til after the key was in the rental box. This would have prevented the sleepless night to call back in the am.
Vickie WEmployees need training on customer service
Leona BTruck had been smoked in - surprised that is even a thing anymore. 2nd time I've rented (different location previously) and website was enabled for location services, but website did not recognize me as being on site. Fortunately, I picked up and dropped off during the location's business hours. Rental agent was very helpful and efficient.
Curt FI plan on always using them for our tidewater needs!
david hMake the self service more efficient and actually have customer service to help onsite with issues
ALYSIACHA'NELL JI have used U-haul on many occasions and have always received good service. Recently, I used the Lakewood location on 2 occasions and the Monticello location on 1 occasion. All during the same week. I just don't understand how your trucks can use so much gas when the distance from the store and my home and the distance from my home to the new home were less than 2 miles away from each other. I made one trip, each time and the motor only ran when we were in transit and yet, I spent $30, $40 and I did not fill up for the Monticello rental, because to me the gauge was on the same level, but yet I got a 52$ charge. I find this ridiculous for such short trips. The cost of gas for these 3 rentals was as much as one of the rentals themselves. I will continue to use U-Haul, because you are the best game in town, but let's do something about those gas gauges. Also, the Monticello location does have gas stations around it, but maneuvering a U-haul in either of the locations would take more skill than most people have. Jack Jones
Jack JKeep the friendly, helpful staff.
ROMONA SSometimes there's a SIMPLE solution for a problem, even a big problem. Substandard customer service requires a something simple, it's called Secret or Mystery Shopper. You can also use a video camera and record phone calls,"SIMPLE".
Elbert MUpdate app so that customers actually can upload their drivers license without the help of the store associates.
Angela LEasy transition!
JoAnn C