This place has tried to hit my debit card for no known reason, two times, and I cannot reach anyone there to ask why. I had to cancel my card and order a new one. This kind of behavior is unacceptable. We have pictures of the truck before we rented it and after we rented it we have the mileage pictures before and after as well as the gas gauge pictures before and after. Everything was fine so why are they trying to continuously deduct money from my card? I will never refer anyone to this location and it has been a major aggravation and has cost me money beyond the U-Haul.
CHARLOTTE J
Customer Reviews for Oglesby Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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NO NEED FOR IMPROVEMENT. STAFF VERY PROFESSIONAL AND GET YOU OUT AND ON YOUR WAY FAST. KEEP UP THE GREAT WORK
DERWIN CThe manager was very nice and made check-in a breeze!
bob aCar was not strapped down on tow, and almost rolled off tow. Location was further than I was told. Spent more money on rental than I was quoted. Called manager and have not received a response back yet.
COURTNEY LIt was a horrible experience. Required to us the 24/7 process online as they didn't know how to rent me the truck. The online process kept jamming up and took over 30 min of my rental time and online uhual moved me to this location from Oconee st when they didn't know how to give me the truck I reserved. It was a horrible experience from start to finish
Sherri RToo much to do.
Chanese RBe more accurate when listing the amount of Gas in each truck. I was told it had a 1/2 a tank when it had about a 1/3rd of a tank. If I had not taken a pic of the gauge when I picked it up, Uhaul was going to charge me $13 for gas I didn't use.
THOMAS BTHE GUYS WERE HELPFUL AND OFFERED ASSISTANCE WITH ANY QUESTIONS OR ISSUES I HAD. THEY WERE AMAZING!
BRIDGIT VBe careful using this company because they will definitely find a way to charge you extra when dropping off, gas(take pics of the tank)!
Jannay MMy pickup was at 6:00 but I didn't even get the code to the lockbox until well after 7:00. The app was really slow to load.
Jack GVery helpful & friendly staff. The equipment was ready to go when I arrived. The process was straightforward and easy.
WILLIAM RGreat staff and service! Very helpful! ☁️🌈✨😊🌟🌥
CHRISTIAN GSuper nice at this location! Would definitely recommend!
Kelly SExcellent service à la clientèle
charles aI did not interact with anyone since it was a late night drop off.
Greg BTruck smelled like smoke.
Kevin CHad a low tire at pickup was replaced with just a call.
TERRY PIt all went smoothly and it was a pleasant experience.
Juan MVery helpful, friendly and a convenient location
David DThe gentleman who was there when i dropped off my truck was extremely quick in his duties and was through with his job. He even gave a call to make sure that we got our money back for the equipment that was missing from the pick up location
Mackenzie HS.O.
Diane WTrailer prices are ridiculous now.
Neal BThis is well run operation that is a great place to rent from.
Marcus HEverything went really smoothly and well. No problems at all. Staff was kind, courteous and helpful.
Kimberly AAll good 👍
Jerry PVery friendly and got me in and out quickly
larry CBesides the soda stuck on the windshield it was clean and a good experience unlike the Atlanta hay location in Athens
Kiaya WWe used the mobile pick up and return and it was very straight forward and easy.
Kelly MVery respectful and professional
james sThey were awesome
TRAVA BThe people there were very helpful. Makes me wish we hadn't done the mobile check in / check out, which seemed to take forever. One note, I think the place is called Kar Toyz now.
Matthew DDo not understand why you have to pick up the vehicle at 4:30 am.
Jose' LCustomer service was outstanding. Would gladly recommend this U-Haul rental site to my friends and family.
dean mAmazing customer service
Heidi SNothing. Excellent friendly customer service and clean truck and supplies Highly recommend
DANIEL AHave equipment available for emergency use. I had an emergency, and I was not able to complete my move, because no trucks were available for me to extend my rental. I was told, I could not extend my rental. Your advertisement is a lie, because you do not allow the customer to make changes to their rentals. Not happy at all.
TYZENIA WThe man working at Oglesby auto was awesome. He showed up just to make sure we got checked in ok. Your 24/7 phone system was bad. He helped us the best he could but couldn't print anything out for us because of the self/mobile choice I had made when reserving. I was uncomfortable with totally paperless. I wanted to change my check out option but couldn't. He was a nice guy, and a good facility but i did not like the process overall. It was ok.
Jaim AGreat experience.
Lynette BPhone app: works about 20 % of the time. I rent trucks & vans frequently. The app fails & gives "network problems" as the reason. I can log in, pull up my order, edit my order, whatever. But when it's time to pick up or drop off the truck-"network problems." A scientific wonder: network outage that affects some functions on one app. You've heard this complaint 1000s of times & you've done nothing about it. That's the beauty of a monopoly.
James HEasy, straightforward, professional, exactly what I needed it to be.
Marlynda FExcellent drop-off experience.
Roger NThis location is not called Oglesby Auto, but Kat Kars. When dropped off at that location, it was not checked in. We were told to drop it off in a field. No paper work was exchanged. After several calls to the business were not answered and 2 calls to 1-800-go-U-Haul, the owner of the company finally called me to tell me the trailer was checked in. No additional charges were applied. I have been uncomfortable & anxious with this entire return process.
LYNNE SNothing. They were awesome!
Trava BVery friendly, professional and helpful! Very user friendly and courteous!
Sampson Ceverything was handled quickly and easily--no drama--perfect!
mike dVery friendly folks, helpful and efficient!
rod wNo complaints...I was treated well by the staff and the vehicle met all my needs
trevor rI needed to doAfter I picked up the truck I initially made my reservation for one way but later needed to use the truck to bring more items back. I left a message with an employee to find out what I needed to do and inquire about additional charges but I never received a call back. I called several time but was unable to get in touch with anybody.
Ladontric WVery nice people. Made the experience easy and fast
Stuart FOwner was very nice and extremely helpful with rental. I will definitely rent from this location from now on.
Amy BNo problems at all with the return. They quickly checked me out and I received the receipt by email.
Robert R