Zach at Rideout Motors was terrific.
JOHN C
Customer Reviews for Rideout Motors Sales & Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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ROBERT CThe guy that runs the place was less than friendly and the parking lot is too small to move a vehicle around
THOMAS FZach helped me . He was friendly, knowledgeable and helpful!
DARYL MI pulled in to the front area first but there was not sufficient space. The attendant told me I had to back out onto a very busy road and pull in on a dirt road further down the street.
Jedediah OTim at Rideout Motorsports was awesome, had great knowledge of what I had reserved, hooked everything up for me, then when I dropped off the trailer, he backed it up into the spot it was for me.
VICTOR JVery accommodating staff Drop off was quick and easy
MARK LNo improvement. It went smooth and perfect! Very nice young man helped us and it could not have gone better!
EVELYN MTrailer lights did not work properly, he said they were fine, not true, I ended up fixing myself - female - senior
JUDITH AExcellent
Paden LThe location was perfectly adequate. However, everything leading up to picking up the trailor was very disorienting. We made a reservation for one location and we then received a confirmation for said location. Two days prior to the pickup, we received a new confirmation for a new location four cities away from where we had wanted the pickup and an hour later than we had planned, affecting our travel time and avoiding traffic. While the website does have a handy disclaimer that reservations are subject to change, I don't think U-Haul understands the concept of a reservation and probably rented the "reserved" trailor to someone at a higher price. I guess that is what we get for renting a trailor during the week of university graduations. U-Haul could improve the customer experience by not having trailors available at a desired location only to change the location and the time of the pickup. Also, U-Haul could improve this survey by not construing it to be about locations when the issue lies in other areas. The locations themselves had helpful employees.
Robert FZack Evans was very helpful, easy to work with, pleasant, and knowledgeable. Excellent service!!
MICHAEL WGreat customer service. Easy in and out.
JASON RI love the staff here! They are very nice, courteous and quick! I was able to get in and out quickly without a hitch! LOVE LOVE LOVE THIS LOCATION!!!
JASON CThe guy there was awesome and really personable. Made the rental experience great! Thanks again!!
ADAM WOur truck was rented out to someone else when we went to pick it up even though we made the reservation days before. We were told the next truck that came would be our no matter the size. It sounded like they were really trying to accommodate us and solve the issue. However, after waiting 45 minutes a new customer came in that had made a reservation that morning. They were able to leave with a truck right away. There had been a truck there that they could have rented to us. We ended up waiting almost an hour before our "assigned truck" was returned. They kept blaming the system. We felt like they had poor customer service.
BENJAMIN BThe owner and team there were great and helpful. However the storage location is so small and narrow and so full of luxury cars, parked cars or cars for sale that there is zero space to maneuver when trying to return a trailer. It was a nightmare. Had to remove the trailer and manually park it which took 30 minutes. Would not rent from this location again just due to the space issue.
Jakob LThe after hours drop off was not easy. I also left a pair of sung glasses in the truck's cab. When I called the next morning, the manager would not check to see if my glasses were in the cab and said he had no way of knowing which truck was the one we rented. Frustrating experience overall.
john mAll good
BERT HThe check in with a phone is terrible I finally walked in the little office and he got me going. He was great and got me on my way and I checked out on the phone that went ok
Ryan HNo issues. Well done everyone.
MARK AWas told if I dropped off here I would receive $100 off. I did not.
JERID Mthe location for drop-off was a car sales lot on a busy street very hard to get in to drop off trailer
Jeff DVery nice and helpful
TALEN NExcellent service
LAURA CLocation was good and rep was helpful. The truck broke down partway through my rental so I cannot say the truck is well maintained but I don't know if that's on the location or on uhaul.
CARSON CGuy was awesome. Made us super easy
RHETT BEquipment was dirty with debris in the cab of the truck and dirt throughout the truck bay.
TAYLOR DLeft front tire was balding. I had to stop 3/4 of the way for roadside help to change the tire because tire had begun to bulge and show the metal belts from wear
JEFFREY MOnly thing that was rough was that the truck was late. I was also told to park on the street because it would be clear, but there was still another truck I had to work around.
AUSTIN GKeep up the good customer service.
HARVALENE SUnless you get to work with Zack… this location is SO incredibly rude. I was accused of STEALING the UHAUL that my key fit I've told myself before… Never again. Drive to the next one. Take Uhaul from them!!
KILEY GLa atención por parte del personal fue excelente, y el vehiculo facilitado cumplió con mis espectativas...
ROBIN TMaintain how awesome you're already performing. Remember you're amazing and that we appreciate you being genuine. Thank you for the help and honesty with the quote and budget.
WILLIS NI requested a dolly for this rental and I was not given the dolly. Maybe next time the customer service could ensure the rented items are inside the truck.
Casey SLocation added cleaning and gas fees increasing final cost from $35 to over $50. This would make sense except I barely used the back of the truck (1 10ft beam, sweeping the whole trailer after) and drove it a total of 5miles (topping it off with half a gallon of gas before returning) Contacted the location who said there was nothing they could do but I could contact U-haul directly. On calling customer service the rep was as confused as I was about the extra fees and removed them without question. Felt like they were trying to slip in extra charges to intentionally nickel and dime me. Hoping I wouldn't bother or notice the extra charges. Not something I've experienced from other U-Haul locations. For that reason I'd try to avoid this location and wouldn't recommend it to anyone.
JACOB SThe service was fantastic, the truck need to be a little bit more clean.
HARVEY SThe parking lot was a little bit crowded but I managed to park it inside, also if it's possible to park rentals outside on the street, putting some signs could be helpful, I saw one truck parked outside but I wasn't sure to park it like that so I preferred to park it inside of the lot. Overall, the customer service, the equipment and the process in general was quick, easy and no complications at all. Merci.
JORG BGreat customers service. He knows what his doing.
FRANCISCO VInclude requested equipment in the truck. None of the equipment I reserved was in the truck.
Jonathon TThe guy working at this location was rude and completely disrespectful. I was at the location at 7:30am trying to get my truck (not his fault) and was on hold or talking to phone agents for 2 hours trying to get my truck. When I finally got it, the app made me go INSIDE to get a key. What's the point of the app?? I had to wait in line behind 8-9 people when I should have been able to just get the key remotely. My truck broke down later in the day and the guy who worked here said "well too bad. You should have signed up for roadside assistance but you declined it". It was an engine issue NOT a flat tire, accident or anything of my doing. Your trucks should be functional. When I got into the truck initially it took me 4 times to crank the truck to turn on. The same thing happened after we loaded the truck and then when I went to go back and re-load again it wouldn't even turn on. The whole experience was bullshit and I might never use U-haul ever again. I couldn't even use the truck for the entire duration of my reservation yet still had to pay full price.
Brianna AGetting in and out of the lot is a nightmare. Would definitely spend an extra 10 minutes driving to another location.
Nicholas HHad a great experience with the rental. Would rent at this location again.
Todd BK
Jorge MThe only part that could have been a touch better was the windows and windshield were a bit bug covered and dirty. Other than that the space for loading was clean and perfect for what I needed. All and all I'd recommend using this location.
David MThe guy that was in charge was an absolute jerk. I would not want to ever go there again.
Stephen EOwner was lazy and rude. Made me back up the truck to park in the lot with no spotter because he was too lazy and didn't want to do it himself. Charged me a clean up fee because a couple blankets weren't folded to his liking when nothing was ever mentioned about folding blankets until I was leaving. He was a total jerk about it. I've never had this issue with U-Haul before. I'll never rent from that place again and it soured my opinion of U-Haul. Zero customer service.
Chad AThe driver side seatbelt buckle was not good condition. Had to push the button in several times for it to release and then put the buckle into the latch for it to work most of the time. The inside of the cab and the back of the truck had not been cleaned from the prior group. The vehicle function well, which was nice.. Being checked out after finally finding The correct location took a while to find because we were given different locations With our online registration. Also I had to keep repeating myself over and over when I showed up and had to go through the registration multiple times.
Jordan FTruck had crushed box in cab, dents all over. Was charged late fee, when I expressed surprise, representative just walked away with out explaining
Daniel LI did not get my UHaul at the time I reserved and the man at Rideout Motors was horrible to deal with. I have never had such a poor customer experience. I will never work with this location again.
Tyler WParking lot was super muddy because it rained for 3 days
JUSTIN B