Customer Reviews for San Ramon Valley Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

The mirror was broken. I took a picture but told the guy it was livable. But when I got in the road the mirror was loose too. Had to keep adjusting it with my hand. And he didn't mention the text for equipment. I took pictures but by the time o saw the link it had expired. There should be a link to communicate issues at any time. Yes there is the accident link in the paperwork, but you need something in between.

Évaluation :

3

The lot is not lit after hours-was pitch black. It was so dark I couldn't see the pathway and steps leading up to the orange key dropbox-and I drove by it TWICE. The only noticeable lighting comes from the back of an adjacent temple, and the temple's adjacent loading dock looks like a junkyard and makes the area feel neglected and unsafe. In contrast, the woman I spoke to at 1-800-GO-HAUL was incredibly helpful and patient with me as I tried to find the key dropbox. She was absolutely great.

Évaluation :

1

No parking & charged me a cleaning fee which I left in the same condition that I got it

Évaluation :

1

Your app is a real pain. All of the required photos are time consuming. Your representative was not friendly either. I'm going to need a rental truck several times this year and will not go back to San Ramon.

Évaluation :

4

Only downside was that they were out of the flat furniture dolly that I had reserved.

Évaluation :

5

Location looked closed and I dropped my keys in the drop box

Évaluation :

1

Reserved a truck, appliance dolly, and a dozen furniture pads. Truck was parked in a spot that made it impossible to take the check-in photos, the appliance dolly wasn't in the truck (nor was a regular dolly), and when I came back to get the appliance dolly I was told that furniture pads were unavailable. Entire experience put me well behind schedule and was an enormous waste of time and effort.

Évaluation :

4

I picked up early before opening. The key was in a lockbox and easy to find. The truck was clean and well maintained.

Évaluation :

4

Have the truck pickup time match the opening of the store. I don't think this was the pickup location's fault but central scheduling.

Évaluation :

5

I just want to say you guys have really made a way for my move. It has been a blessing to have such a great team. The Dublin location was great ! And of course my Great town San Ramon with the self services after hours was amazing!!

Évaluation :

1

This experience could have been much better. I ordered furniture pads and they were not there. Also, on my receipt there is a $25 cleaning fee that should absolutely NOT be on there. This is wildly unfair and should not be charged. I left the truck cleaner than when I got it and followed the instructions in the back of the truck about sweeping and folding any furniture pads, which I didn't have to do because you forgot to put them in there even though I ordered them initially.

Évaluation :

5

Only problem was that I opted out of the $30 safe move fee, but I was charged for it anyways.

Évaluation :

1

In reservation: asked to return to Concord. Drove to Concord. Was told had to return to San Ramon. Tacked on an extra 25 miles of driving and raised my rate. Awful management

Évaluation :

1

No equipment was available causing an inconvenience

Évaluation :

4

It was a good job I received very good customer service. I would say next time a customer selects an appliance with their truck and you guys don't have it they should get a call informing them of that.

Évaluation :

3

The truck I received had 107 000 miles on it. That's not good. It was very old, did not have central locking, and was dirty inside. The process was seamless though and all worked out. But it doesn't feel safe in a truck that old and run down

Évaluation :

5

the closed sign had me hesitate going in

Évaluation :

4

Had some trouble getting in at first, but the guy was friendly and helpful and we had no problems getting on our way in a jiffy.

Évaluation :

3

Almost no signage indicating where to turn to get into the location, very easy to miss

Évaluation :

3

When I went to use the app to pick up the van,the app kept telling me I had to upload at least one picture when I had uploaded at least one for each requested view. I could never fully check the van out. It was good the office was open when I returned as it was impossible to check the van in from the app. When I received the van it was on EMPTY. I HAD to go get gas before I could drive anywhere. That is not customer service.

Évaluation :

2

Location was good but truck was very worst condition like not clean from inside and transmission was in worse condition I am really surprised this was second time happened with me from U- Haul rental truck

Évaluation :

5

The best move

Évaluation :

3

The cab of the truck was dirty with crumbs and dog hair. You could tell it has not been cleaned in a while. The location of my pick up was changed the night before adding an hour of driving to my trip. It was not convenient and I would not have booked the rental if that was the original location. By the time we were notified of the change, it was too late to secure a different reservation with another company. The mobile pick up process was lengthy but nice to not have a specific window for pick up or drop off based on an offices open hours.

Évaluation :

5

Juan is a fantastic representative of your brand!

Évaluation :

1

I feel I was scammed. I rented a truck on $30 daily rate. Drove the truck less than 5 total miles. Left the truck cleaner than I found it. The were 2 wet smelly u-haul blankets and a trash bag in the back. I disposed of both. Got a $25 cleaning bill and a $10 dollar gas charge! I will be smarter and use budget or pensky next time. Both avalible in my town.

Évaluation :

2

Showed up at our return time to office open but no one in it. After getting ahold of someone who seemed to be sleeping she came out said she'd email receipt, didn't look at the truck nothing, didn't get my receipt for a full 24hrs and then had a cleaning charge very upset about the poor customer care. Also truck inside was not clean upon pickup.

Évaluation :

4

The truck had 5 miles of gas in it when I picked it up. Miles not gallons. Luckily it was close to a gas station. Then I was told by the app that I needed to return it with 5/16 of a tank. So in addition to paying for the gas I used I had to pay for the next person's gas.

Évaluation :

1

The person I rented from did not tell me that I might need to drop off uhaul at Sonora even though I requested Mariposa. Next day I get an email that I need to return it to a different location. I call customer care and they say that I will be charged a fee if I dropped of at mariposa, which wasn't even true, so customer support was also bad. I called the San ramon office and there was this lady who was Super Mean and transferred me to customer care when I was asking why this happened. Who was this ridiculous lady. Would definitely not recommend the San ramon location because of the lack of clarity and mean lady.

Évaluation :

5

I would say that the van, which we actually rent the same van frequently, should be wiped down at times. There are clips in the back of the van that have been broken for some time that we have reported in the past that still are not fixed. The inside of the cab, where spills have happened, have not been cleaned. The spills were reported in May, and were still there in November. It was the same spill.

Évaluation :

3

There was some type of error not on my part with the way the rental was done. We sat in the parking lot for an hour and talked to more than one person before we were able to get our truck. We went into the app but it kept saying there was no reservation. It was very frustrating and I feel I should be compensated. Our timing for the whole day was affected because of this.

Évaluation :

1

I ordered my U-Haul with plenty of advanced notice to have my pickup location in Concord. For one because they're operating hours ensured I would deal with a human and not your garbage app. And second because that location was near my house. You changed location to San Ramon the day before a very big move with zero notification. Not only did this add 25 miles to my move from Pittsburg to MountainView.. but also, San Ramon isn't even open on Saturday so I indeed had to use your garage application, which is unable to recognize my Washington Drivers license hence why I chose Concord in the first place. I had to fraudulently use my wife's drivers license to be able to finally get the keys to the vehicle. And you still had the audacity to charge me an extra mileage fee. YOU ARE THE REASON I EXCEEDED THE MILEAGE LIMIT. I will from now on only seek any other company besides U-Haul for all future moves, you will be a last resort for me. Good day.

Évaluation :

1

I was double charged for fuel. The truck was on empty when I picked it up, so I had to fill it up. I filled it up above the line that I received the truck, only to be charged for the gas. It was also parked where it was difficult to get into the cab and authenticate the license plate.

Évaluation :

5

Great location, safe parking lot, clean trucks, very happy repeat customer. Merci.

Évaluation :

5

Lower prices

Évaluation :

4

Trucks aren’t clean

Évaluation :

3

Make sure vehicle has gas in it. I received my U-Haul with no gas in it. Make payment difficult.

Évaluation :

1

They charged me 120 $ for UD said missing and later I went directly to raise the concerns.. I kept the dolly inside the vehicle but they said it missing .. later they called n said some unacceptable reason for charge and later refunded.. they did played tricks ..

Évaluation :

5

A+ experience, thanks!

Évaluation :

5

Thanks so much for a great rental and really courteous staff!

Évaluation :

2

I found the place to be secluded and unsafe when dropping off at night. The truck had empty bottles behind the seat, it was barely clean.

Évaluation :

2

Needed to get my key during their lunch, drawn out process to get the code for the key box and no key. Forgot to put it out. Why aren't there people working shifts to cover lunch? Guy wasn't alone. Lame

Évaluation :

5

The whole process was quick and easy. Staff were very helpful.

Évaluation :

3

Vehicle was definitely not clean not a big deal as it was a moving truck, However, for the mileage charge, I would expect more on the cleanliness of the interior of the cab.

Évaluation :

5

The truck did smell like cigarette smoke which was a bummer but not your fault

Évaluation :

5

Great staff and great help

Évaluation :

5

Returns parking area not very open

Évaluation :

5

Drivers seat has a spring, tiny wire, poking thru the seat cover. Got caught on my clothes n poked a hole thru them. Twice. Inspect seats on older trucks like this. 600 000 miles. Transmission seemed to make a weird noise. shifting was harsh in both accelerating and decelerating.

Évaluation :

3

Have a spot to park the large trucks.

Évaluation :

1

This was the worst experience I have ever had with U-Haul. The location accused me of stealing a dolly, charged me for cleaning a truck that did not need cleaning, and charged me a rental fee for a dolly that I did not use.

Évaluation :

5

Because they charged me $25 for a single piece of paper in the van. That's not acceptable.

Évaluation :

5

The online app was not working properly and app chat was useless with a service rep.

Évaluation :

2

The app checkin was a nighthmare. Was not able to fully pre-checkin when asked the prior day. Then the day of, it took an hour for the app to work, in addition there was no notification that dual identity verification was needed. All this caused our move scheduled to be delayed for almost 2 hours.

Évaluation :

5

Nothing service was wonderful and quick.

Évaluation :

5

The whole process from booking to pick to 24/7 return.was excellent.

Évaluation :

1

I was over charged. I have tried numerous times to get a reimbursement. I don't know how to do it

Évaluation :

1

The location charged me 21 extra miles than what I drove and exaggerated the amount of fuel I used. This took an additional 30 minutes of my time to fight the charges and didn't get the exaggerated fuel charge off my bill. Also looked at their reviews, this is not the first time they have tried to tack on extra charges to people that did not deserve it.

Évaluation :

5

We had to pay for a dolly and we didn’t even get it…… can I have a $7 refund?

Évaluation :

5

Everything was great. Just slow photo downloading

Évaluation :

1

What a difference between this place and the place I picked up the U-Haul in Nevada. A guy named Juan called me the morning of the 14th and left a message to call him back, stating he wanted to confirm my drop off time the 15th (because he had the truck slotted to be rented to another customer. I tried to call Juan back multiple times....no luck. I actually dropped off the truck early (1:00 p.m. on the 14th...A day early.). Office was closed, and no answer again from Juan on numerous phone call attempts. Finally reached someone at your call center who told me to create an account and return the truck online... What a joke! Jesus, I'm 63 years old...too old for this shit on I-Phone stuff. Taking pictures of milage, odometer, where I parked, the cleanliness of your truck, and how much gas I left (which was 1/4 tank more than when I picked it up.) It sucked....Please do better...

Évaluation :

5

My experience was exceptional. The manager was knowledgeable and went out of his way to be helpful. I couldn't have asked for better service and a better experience.

Évaluation :

5

Juan was exceptional to work with during the entire time I had my storage. If it wasn't for my move to SF I would have stayed. Merci.

Évaluation :

5

The storage facility staff are nice and the place is secure, however rats got into all of our stuff and a lot of our furniture is now ruined since it is covered in feces and urine. We did not have any food or drink stored in our unit, so I am thinking maybe they went after some cleaning supplies or something. Unless you can store your things in a rat proof container, I would not recommend storing it here.

Évaluation :

5

Thank you for a great stay!

Évaluation :

5

No have the need for the storage unit.

Évaluation :

3

Storage was not used. I called and cancelled my reservation by phone more than 24 hours prior. Please issue my refund, at this time. Merci!

Évaluation :

1

I've never been charged a fee to make a reservation. Then I'm told it's fully refundable only after completing a required survey is outrageous. I tried to speak with someone at the location, no luck.

Évaluation :

5

Dropped by yesterday as our move has changed to this Friday. Juan was very helpful and assured me that I would have an available unit come this Friday.

Évaluation :

4

Easy and they gave me a storage unit close to the door for easy access which was very kind.

Évaluation :

5

The equipment was ready and all employees were professional and courteous. My move was made easier by not having to worry about these details. Merci.

Évaluation :

5

Ordered on line .. very easy, unit was clean and moving dollies were available.

Évaluation :

3

I did not end up using the unit because I was able to get everything I was preparing to store into my garage.

Évaluation :

5

Service was great

Évaluation :

5

I did not end up renting this unit. Don't need it for now.

Évaluation :

5

Fast, easy, and excellent customer service

Évaluation :

5

Great customer service! Easy to access, clean facility. Would definitely recommend!!

Évaluation :

3

Called SAN RAMON VALLEY SELF STORAGE and cancelled 01/27/2017

Évaluation :

3

excellent

Évaluation :

5

The service was extremely fast, I hadn`t reserved the right size and Juan Contreras was extremely helpful in helping me select the right size. He understood what I needed and took care of it all fast

Évaluation :

5

Staff is nice and professional. Loading/unloading is pretty easy.

Évaluation :

5

Customer service at facility was amazing. Helped with storage unit and truck rental return. Je la recommande fortement.

Évaluation :

5

Facility was clean and easily accessible. Met all my storage needs perfectly

Évaluation :

5

Moved in on holiday weekend and juan went out of his way to help me when closed.

Évaluation :

5

The manager is a nice guy.

Évaluation :

5

Very quick and friendly.

Évaluation :

5

Very organized!

Évaluation :

5

Excellent service!

Évaluation :

5

Great service and ver helpful

Évaluation :

3

Nice facility, friendly staff.

Évaluation :

4

All went well. Thanks.

Évaluation :

4

After viewing what we reserved and determined that it wasn`t the right size, the staff was accommodating in helping find the correct size. Storage unit was basic and exactly what we expected.

Évaluation :

4

Manager was polite and helpful in explaining the facility guidelines and unit access.

Évaluation :

5

Storage is in pretty good shape. Easy access to all units at the facility. We got great service from Jose

Évaluation :

1

The storage facility was not open on the day I was scheduled to arrive. I had to scramble to find another place, and could not take advantage of the free month offer. Notification would be nice.