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TERRANCE S
Customer Reviews for Stokes True Value Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Super friendly staff. Came right out to give us directions where to drop the trailer. Then came out to verify and take pictures and noted all is good and they would check it in and email me the receipt. That was all done within 15 min of dropping trailer.
Earl SThese guys go the extra mile.
Christina DCharged me 50$ extra for no reason, I have a picture of the miles to empty when I picked it up. Store smelled like rotten eggs
BENJAMINE SMy cost on the app was $ 352.51. When I arrived at the location I was charged $358. I understand its $5 more dollars but it would gave been nice to know what I'm told it is and have the same price when I go to pay and pick up
WILLIAM ECustomer service was helpful and pleasant to deal with. sfc
SEAN CFriendly and helpful gentlemen!! Helped me put CK out a great padlock for my UHaul trailer. Got from MT to CT without incident. I would highly recommend this location!
KATHLEEN MMake it clear that there will be additional fees for return outside of regular times. I rushed back to return the trailer and was charged an additional $20+ fee with no prior notification at all from anyone until it was just charged to my card the next day. It's likely I won't use UHaul again if I need a trailer as this left a very bad taste in my mouth. My issue isn't necessarily with this location or even the employees, but with UHaul policy that was not clear at all after my initial contract. My $55 trailer with $8 insurance wound up nearly $90.
CHAD LGreat experience.
JOHN MThey did an excellent job - highly recommend
DAVID DQuick and easy super helpful very impressed great job guys
Charles GThe overall experience was great. There was a young man that initially helped me and got me set up in U-Haul's system so that I could reserve the trailer and his customer service and knowledge was exceptional. Unfortunately I didn't catch his name but he's an employee of True Value.
TROY MExcellent customer service. They took great care to extend the best service a person could possibly receive. Will definitely be going to Stokes True Value Hardware in Anaconda, MT for any future U-Haul rental. Thanks guys. I'm a very happy customer.
CHERYL BWonderful, friendly, courteous staff. Clean, organized property. All positive.
MARK MNothing. Everything went smoothly. But I want to commend the Butte Mt store. I originally wanted one in Butte but they didn't have one that they could rent so the man who works there went beyond the call to help me.
LARRY PGreat service. Just didn't have the trailer model I preferred and had to tow a bigger trailer than I usually liked. Worked out fine. Will use them again!
JULIE KVery easy to work with
HANS SThe Bozeman facility sent me to Anaconda- thank you for adding 204 extra miles to my day. When I expected my reservation in Bozeman to be picked up in Bozeman. I was given no other choice but to go to Anaconda, there wasn't any local trailers. I was on a tight schedule to leave for arizona the following day - new job start date. The area manager left me a voice mail, little rude, saying I agreed to travel to Anaconda- I had no other choice. So if people are expecting to pick up local, the trailer should be local. Hopefully I never have to use uhaul again.
Michelle EEasy!
DAVID KRien
John GI am so disappointed in Uhaul service as a whole. I reserved a trailer in the town I was moving from and then had to travel 50 mile round trip to get it in Anaconda then they scheduled drop off in another town when there were drop offs in the town that. I moved to. Not happy at all!!
LaMona EHave the truck available for pickup at the desired location. Had to drive 2 hrs to get it and 2 hrs back to load it.
Marilynn MThe service was very professional and efficient.
Keith WThe return of my truck was very quick as the True Value employee just took the keys and said I was good to go, not accepting my offer to go out and check the truck with him. I should have insisted as he misread the fuel gauge and despite my refilling the gas tank to where it was when I got it, I was charged over $50 in fuel fees and surcharges. Obviously, don't cheat the next customer.
CAROL CGreat Service
jason wNothing more that I can think of. I thought the staff was very helpful and knowledgeable.
Mike CDuring pick up of a tow dolly on the afternoon of Dec. 5th, that we had reserved two days earlier, the staff member attached the trailer hitch and safety chains to the truck and told us we were ready to go. The safety chains for the vehicle that would be towed were left laying on the ground and the tire straps were not secured. We were told to leave the tire straps laying loose in the tire cradles, " that's the way they're to be transported". Additionally, the safety chains for the towed vehicle did not have the S hook rubber retainers. When asked about that we were told they weren't required. I noticed another tow dolly on the lot and asked if I could remove them for use on our tow dolly. I was told they would not come off the chains, however, I went to that unit, removed the retainers and installed them on our tow dolly at which time the staff member said "do what ever you want, we are not a maintenance facility" then left us to finish preparing the unit by ourselves. There was damage to the left fender, the tail lights were not fully illuminated, and a valve cap was missing from the right tire. Despite the troubles encountered at pick up, the tow dolly performed exactly as designed.
jamie hOverall experience was ABYSMAL. Butte could not deliver my reservation. I was required to drive out of my way to Anaconda to have my reservation fulfilled and was charged extra due to the mileage. Absolutely terrible customer service from the Butte office.
Ian LThe employee that helped was awesome
Mary KThe employees were not willing to help with anything. They just told us to do everything online ourselves. Then when checking it back in the next day, they charged us $55 for not putting enough gas in it, even though it had more gas then it did when I picked it up.
Megan BTheir connection to the Uhaul network was slow and lacking. It took a lot longer than I would have liked to get my unit dropped off. It was also a little inconvenient that I couldn't get my cash deposit back in cash when I dropped it off.
Savannah HGlenn actually helped me unload and reload the trailer. He was great. I just can't trust that your equipment has been properly checked before taking it on a trip.
Mark WVery helpful employee!
Kevin KGreat customer service and friendly staff. Would definitely recommend!
Todd RFriendly and quick
Wade HQuick easy check out process- very satisfied with high level of service
Tom LMerci.
ANTHONY AGreat people.
Beau P