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FORREST ACustomer Reviews for U-Haul Moving & Storage at Georgesville Road
Testimonials From Recent Customers
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I was a bit late for my schedule of the uhaul, however the wonderful employee named "rob" (Robert) spent at leau
JASON BSoy una persona muy trabajador haciedo su trabajo 👍
elieser d | Premières impressionsThe U-Haul U-Box was absolutely the right choice for our move. Every step of the process was communicated very well and each step was carried out by U-Haul according to plan. The only suggestion I would make is that the U-Haul App didn't give us any confirmation that our U-Box location placement request had been received. So it left us wondering if the U-Box was going to be placed where we needed it, and we had to call U-Haul Customer Support to confirm. Improving that online process would be a definite plus. Otherwise, great job U-Haul! Everyone was extremely helpful- from Customer Support to the U-Haul U-Box Delivery/Pick-Up Teams. We will definitely consider using the U-Haul U-Box system again for any future moves.
David RI had a 6x12 trailer with ramp reserved. When I got there the clerk said it had a flat tire. The General Manager (I believe) said he would swap out tires on the spot to get my reservation ready. He had me up and running in about 10 minutes. I was able to get my work done as planned and on schedule. That kind of customer service is why I keep coming back to this location whenever I need a rental.
GARY HFarhiyo
FARHIYO ITruck showed service completed 2 week of May, it was out of alignment so bad it felt like driving a lawnmower for 400 miles. The cab was clean, but was all that was clean; inside the box was dirty and outside was dirty, but worse were the widows inside and out.
MICHAEL FGreat location friendly staff
jeffery d | Expérience généraleNot sure if there was only one technician working but she said she would be with me in a moment and finally came over after i got the car off the dolly. She must have had a surge of vehicles at that time.
KEITH JGreat location and great customer service.
KIMBERLY EStaffing levels, not sure it can be addressed, peak hours hard to identify for this industry. Overall, they did superb job
DARRELL BAlways great customer service from this U-Haul location.
JAMES BGreat experience!
CHARLIE Fcoffee
Frank WUhaul wasn't bad, very convenient, just didn't like the price going up everytime I turned around
April A | Expérience généraleYou guys charged me extra when I paid 171 dollars for there and back .. why would I have to pay more of 296 makes no sense
DEAUNT'E AEverything was perfect
Trina GStaff was very accommodating and helpful
ERIC P | Premières impressionsI'm 67 years old and have been using U-Haul for many years I truly continue to get the best customer service from this location then anywhere across the country. Having spent 20 years in the Marines we used them from many other states and locations. This is the best.
JAMES BUnfortunately I was given a pick up location at a dealer that was closed on the day I was supposed to pick up and the pick up code for the key did not work, leaving me stranded with no help since I was dropped off. The closest dealership offered no remorse, didn't fully explain how the new reservation worked, and didn't offer to help find the truck in a packed lot, leading me to have to walk around for a while to find it. My tight schedule was thrown off by all of this, complicating a large move that I paid a significant amount of money for.
Nate DI dealt with the general manager when dropping off my trailer and he was super !
TODD BAlways pleasant to conduct business at this location, equipment ready and available
KRISTOPHER HImprove communication to the customer about where the office is (north side of building face).
DAVID CTo much mouse infestation and was nasty
todd m | Expérience généraleThe two women who loaded and unloaded our pods during drop-off, delivery, and pick up, were AMAZING. They single handedly made this experience a good one and are instrumental to me recommending U-Haul to others. Merci.
Barton HEverything was great except the return process where I was not asked for my name or contract and just told I was all good to go. So I completed the self return process on the website.
SAMUEL GNo help returning equipment was just told to take over by the other trailers
STEVEN iStaff was extremely helpful
Kimberly B | Expérience généraleAlways very helpful.
JOHN PThis is a great location to rent from. They always have what I need. I was taken care of by an awesome employee named Corey. He made everything painless. From the checking in to the dropping off, he went above and beyond. He hooked up the trailer and checked everything before I left their store and when I returned he came out and unhooked it. I did not have to do anything at all. He was respectful and extremely professional.
DANIEL HIt was smooth
DANIEL SI had my storage for 9 months and had a few issues but was resolve and I thankful they secured my storage space and I hope all my belongs are delivered to me on May 2nd safe and successful to Vegas thank you for your service
MARKITA S | Expérience généraleMoving made easy. These containers had to stand up to an absolute downpour when they were first packed, but everything made it through dry and in great shape.
MATTHEW LThe employees were professional and super efficient. Pickup was quick and easy, and return was even faster!
CHRISTOPHER MEverything went well.
Jeffrey CThe bathroom was disgusting. There is also a Canadian goose that has laid an egg by the entry door and the male goose is protecting its nest. And so he is attacking customers as they try to enter the facility. It needs to be removed from the premises.
Najaah A | Premières impressionsAs usual I received excellent service!
Erwin FThe biggest issue I have with this location is the motivation of the staff. There are a few that are top tier "Savannah" comes to mind, but the rest are running in slow motion. I stopped coming to Uhaul for propane as it took on average 30+ minutes for someone to come out and help me. I hope you get this fixed, or get fully staffed but I needed to share the frustration.
THOMAS RMake sure tank is ctually half full before renting to someone else!! I put mine exactly where it was it was a crumb lower than half when I got it (I have picture proof) and I put it back the same. And got charged!!
ALYNDA ALet me make it simple, outstanding. Clean, good people, well organized, just keep it up!
NICHOLAS SThe $20 afterhours fee was never mentioned and i don't understand how it was justified as no one waited on me or took any action. I'll use another service from here on out.
KYLE MI had 3 units I thought I closed them down well 2 of them was shut down there one stayed open for a year now I owe 700 dollars wow that was horrible
DARYL S | Expérience généraleGreat job installing oe type hidden hitch on my Durango!
Matt CVery easy transaction, great place for rental equipment! Drop-off couldn't be easier
DAVID HThere was a short wait, there was only one staff member working, but, not a big issue for me. The guy who took care of my rental was very polite and did his job well. I have no complaints.
DAVID MAlways friendly and courteous. I often rent from this location for trailers and trucks from the West Broad and Central Avenue location.
TODD BThe tow dolly we rented did not have a license plate and we had to be given another Service was excellent
ITZALIA MEveryone was cold and not very friendly no smiles or customer service two ladies in the office laughing and carrying when their was a big line didn't have the truck if needed. Old straws and emergency break pedal pulled out air conditioner didn't work and the guy in the shop was working on what looked like a personal vehicle (small red car) instead of fixing these issues on uhal trucks all and all lack of professional courtesy
DIANA BYou guys over charged me and lied about the fuel. The site was down and I couldn't check in. I filled the gas back up to the proper fill line and a little bit over. Y'all still charged me as if I never put gas in the tank. Very wrong. I will not be referring anyone here ever! Y'all took advantage. I got charged an extra 30$ plus the money I put in there myself to fill up the tank.
Amir WThe equ
KRISTAL LI was shocked how fast the check in and check out process was, not to mention how clean the truck was and how well it ran! I won't rent from the location on Broadway/Orders Rd ever again!
DENISE EIt would have been nice to have gas in it I got it on empty and had to put 145$ in gas in it just to start my move to south Carolina and when I returned it with more gas in it then what was in it when I got it they didn't get me any money back on it .
ROBERT PI made a mistake to reserve the truck from the wrong location. The staff was able to transfer it without any problem to correct location. I always use this location at Georgesville road and never had any issues. Very pleased
VICTORIA NExcellent persons.
ROSA P | Expérience généraleAt this time, I can't think of anything that I would change. Hannah the girl that was working the desk that day was great. She answered all my questions and was very nice.
TIMOTHY MFrom start to finish everything was great.
SCOTT HI always use this location or the central and West Broad streets locations. Customer service is always friendly and helpful.
TODD BBringing the truck back was a joke. It states to remain with the vehicle and an attendant would help you. Hahaha. I waited 15 minutes and no one. I had to go inside and check my vehicle back in and wait for an attendant to come in the business get my key go back out and get the mileage then come back I'm so I could have a final bill. A huge waste of my time.
ARTHUR JThe cashier spoke way too fast. She has her lines memorized which is admiral but this was my first time renting. I had to ask her to repeat everything. When she repeated herself she spoke at the same lightening fast speed. I understood only one sentence. Other than that I have no idea what she said.
LEAH BGreat install. Looks good. The installer called me about concerns (stripped vehicle nuts) before he installed the hitch, but mentioned that it would be corrected. He also asked if I wanted the trailer connection attached to the bumper or inside the vehicle. Thanks for the details and install like I wanted.
KURT BThe staff was very friendly and knowledgeable and helpful
TRUMAN H | Premières impressionsEverything was just great -- coordination of delivery, helpfulness, etc. Tanya and Cassandra were wonderful to work with, and the next time i need more U-Boxes delivered, I hope I get them again.
Lisa LThe staff was super nice and helpful
Tiffany SThae staff was wonderful.
Steven CNo assistance was offered in disconnecting the trailer.
Donald YWanted to pick up Truck earlier but the location wasn't open / Didn't want to use my phone. Originally wanted to pick up truck closer to my ending location, was told I couldn't wasn't told why, it would have saved a few miles that I was charged for. Was there waiting in line Sunday morning to pick up truck, no other issue's
WILLIAM CStay the way you are sales person did a fine job.
NATHANIEL MEveryone was so kind and professional during the pick up and drop off process. U-haul had met our needs for the day. Thank you so much to you all at the Georgesville location.
ALEXANDRIA LI had reserved a van a couple of days in advance. After checking in with the front desk I was sent to find my van and there was snow and ice covering the front of the van. It took me 15 minutes to scrape the ice off so I could drive it. The inside of the van was fine. After driving it around a little, the van engine kept knocking and I decided to check the oil. It was low 3 quarts. I topped it off for them. Could have left me stranded. When I returned it, nobody came out to help me. After sitting there awhile, I decided to walk into the store. I found 4 people sitting behind the desk doing nothing. I'd obviously rent here again because they have a little bit of everything but pretty lacking customer service.
KENTON KYou are the Best
JACKSON KGreat service
ELSA Papp doesn't work right. process is confusing and isn't communicated well
Darren BBecause most the people are rude and disrespectful
SHAWN D | Expérience généraleDid not actually check in the equipment when returned, just dropped it off and left.
JAMES HI did everything thru the Uhaul app and it did not link to the computer. So we had to do everything over again.
JAMES JThe motorcycle trailer i rented was clean and functional, but needed lubrication of its rusty ball clamp, hinges, and rusty gate holders. The reverse lamp was broken off. The young lady who assisted me was expert and had a very sweet personality. Sorry not have got her name, but she seemed to be a young latina, if that helps identify her for recognition of her competence and helpfulness.
DAVID JTo much to list
RASHAWN GFriendly and very helpful pertaining to drop off!
Gino BThanks to both people who assisted me. This was a trying time for me and they made things better for me. I'm forever grateful.
RHONDA D | Expérience généraleThank you with helping my family and I with our transition and for working with me.
Shannon M | Expérience généraleI think the U-Haul company for company up with a great plan for you
CLIFFORD W | Expérience généraleNo problem with storage facility. Just getting too expensive.
Deena W | Expérience généraleThis is indoor storage, temperature controlled and secure.
JOHN L | Premières impressionsso far everything is good
George S | Premières impressionsNeeds more people
JULIE A | Expérience généraleThank you all for your help when my family needed it!!
Ocipare M | Expérience généraleExcellent services 👌 thanks
ma d | Premières impressionsThis is the biggest U-Haul facility that I've ever seen. I was amazed at the level of cleanliness and how well operated it was. Pretty much anything you need, it's going to be there. The staff were very professional and pleasant and were able to answer any question that I had. I both rented a storage unit and truck and both were very well maintained. I definitely recommend them to anyone. You won't be disappointed.
Don K | Expérience généraleI asked for an appliance Dolly and did not have one There was no Dolly in the truck either. So I don't want to be charged for that. I did call in and speak to someone about that.
arell l | Premières impressionsGreat Customer Service!!!
DIONNE B | Premières impressionsIt was really nice being able to drive in side and having the carts to help taking my stuff in the unit. Every one answered all of my questions.
terry v | Premières impressionsLiked the Manager Bethany liked the staff love indoor facility clean restrooms. Unfortunately back when we rented storage there was a Rodent issue we had to throw away 80 %of our belongings. But I've passed other customers storage units since then and things apparently are as they should be now We have lots of pictures even Rodent urine and droppings everywhere holes chewed through boxes clothes important paperwork etc. We have insurance from the company that insured our belongings. As long as we are reimbursed for our losses Yes we will Rent from Georgesville rd Uhaul and recommend the clean indoor and out of doors rentals and trucks and Staff Bethany and her crew are great I'm giving a good rating because of the way things are now back when we first rented things looked good but the rodents got into our storge unit . We don't remember who was in charge back then. We made complaints with the front desk many times. Thank goodness they documented it. That's why we will be back .
scott k | Expérience généraleI had my spot for a little over 5 years and never had any issues with theft or vandalism. My remote always worked, I never had any issues or concerns parking my vehicles here. This is probably "the" safest place to park a vehicle on the west side of Columbus. I'm only leaving because I moved to a different city. Thank you guys!
Talis V | Expérience généraleI found roaches in my unit when I was moving out
CHARLES R | Expérience généraleIt’s always great customer service at that facility.
John W | Premières impressionsGreat work everyone keeping it all clean and smiles on the face
jennifer d | Expérience généraleVery well pleased
Jennifer F | Premières impressionsStaff is very knowledgeable and helpful with recommendations for your moving and storage needs. Very impressed with this location.
DARLENE S | Expérience généraleThe facility is very clean and well lit. I wasn't utilizing the storage space as much as i had planned so i moved out.
ALBERTA B | Expérience généraleTy
TIMOTHY E | Premières impressionsAll employees were prompt, helpful, patient with my needs, very clean...most of all I found No bugs in my boxes. Merci
carolyn h | Expérience généraleVery nice place. A little pricey
JULIE A | Premières impressionsI had absolutely no problems with this facility
Victoria P | Expérience généraleThe staff was great .
CATHERINE P | Premières impressionsI was happy with the service. The reason I moved out was the price change of the unit within 6 months of the initial rental. I had an outdoor unit with electric that I did not use. Once the price increase came the value for storage went down.
Thomas R | Expérience généraleVery helpful and friendly. Highly recommend!
Alex S | Premières impressionsWould use again if needed.
Ronald L | Premières impressionsYou don't get the first month free when you do the movie in online process. There was a rat and roach trap in the unit when we opened it.
Brooklyn M | Déménagement en ligneI would definitely rent again.
MARK B | Expérience généraleWonderful experience at this facility. We only left because we were moving. Merci.
Ellen P | Expérience généraleExcellent storage facility !!
SHAHNA B | Expérience généraleSavanna C. at the srvice counter was outstanding and very helpful.
Kevin L | Expérience généraleThere were junk cars, junk campers, and miscellaneous garbage all over the place. Some stuff obviously had not been touched in years. I stored my camper in the covered area.
David D | Expérience généraleI have had this storage unit for at least 6 years and I've never had a problem. One time I didn't quite lock my unit and I received a courtesy call to inform me. I will definitely recommend this particular U-haul storage to people.
Awanya M | Expérience généraleAll the employees were well informed polite and patient. They all deserve raises.
Justin G | Expérience généraleI got tired of the rent being raised every year and the more and more junk cars and trailer being parked there
STEPHEN R | Expérience généraleThe lock on the unit doesn't work (have to use a lot of force) where previous person renting it bent it) tried talking to someone about it that was present on site and call customer service but neither could help with a solution. Once getting everything moved in took about an hour just to get it to lock. The truck was from a different site and even that had major problems
ANDREW Z | Déménagement en ligneOnly thing I didn't like is that you have no storage units outside but she was super friendly thank you I would recommend highly
Heather s | Premières impressionsMerci.
keith a | Premières impressionsAmazing experience! 😻🌟
Vanessa V | Expérience généraleThe staff at both facilities were very friendly. The trucks were clean The storage units were very clean. The free storage with a truck rental was awesome.
marcia h | Premières impressionsvery nice place staff was great and very helpful 👍
K a | Expérience généraleI just dont know how u got my storage. I never lived onn the west side! It was like 30 miles for me to come here.
Barb C | Expérience généraleBest storage I have ever used. No monthly rate hikes. Very Clean and Easy to use. Love the pull in parking for inclement weather and the handy carts!
Pamela K | Expérience généraleThey were so super nice and professional!
LORETTA D | Premières impressionsIt always smelled so clean and fresh.
Lucinda S | Expérience généraleabove and beyond and served us when applicable. above and beyond customer service
Leah L | Expérience généraleWith the hours could have been up to midnight because some days we weren't able to get there and done by 10 but for everything else it was perfect and STAFF was ABSOLUTELY helpful and understanding about everything and made me feel like they were there to help.
Andrea M | Expérience généraleVery pleasant experience made sure I understood everything
jeffery d | Premières impressionsChris is awesome and having great customer service. He answered all of my questions. I will recommend this location to friends and family.
John W | Premières impressionsThanks 😊
Barnard G | Expérience généraleEverybody a the Georgesville Road facility went above and beyond to ensure customer satisfaction, a clean and orderly facility, and a friendly environment. It is unfortunate that I must leave them, but I am leaving the area and it no longer makes sense for me to continue utilizing their services. Wish that I could take them with me, but I don't believe that is a part of their job descriptions.
Nick R | Expérience généraleThey raised my rate several times while I had my belongings there, April 21 - Jan 2024. I think it was necessary to raise the rates. I didn't get anything out of it, except the mice trap was stuck to a piece of my furniture.
Theresa L | Expérience généraleThe lady that helped us was very kind. I'm forever grateful thank you so much!
Patsy F | Expérience généraleOverall a fantastic experience. I do feel a sadness losing my 'attic storage'. Every human interaction there was wonderful
David M | Expérience généraleVery helpful and very perky girl working at the desk 10/10
SEBASTIAN R | Expérience générale-People were allowed to park there trailers beyond building roof line. Making it hard to pull out of space at times. Sometimes had to back out of space. -Parking at entrance to storage entrance on inside making it hard to exit at times. -Got stuck due to no snow removal several times. -When snow was removed it was plowed to roof line and had to hand shovel to get out of space rented. - Catalytic converter was attempted to be cut off behind security fence. -Made several complaints about issues, never saw any changes till corporate was called. -Rent was raised yearly and once twice in one year. I would have thought renting two space would give break on price. -Maybe I'm being hard with comments, but if I ran my business this way, I would have gone out of business.
Kevin D | Expérience généraleThe lady who last helped us was very condescending
Diana B | Expérience généraleI ordered a dolly but they were out.They did not reimburse me.Also had to repeat everything on order after already done online.
Thomas S | Déménagement en ligneI wish the access hours were longer or even 24 hours.
JAMIE H | Premières impressionsI drove an hour one way just to use that storage facility because of the faculty is amazing and the storage place itself was kept clean and I knew my things were safe.
tina c | Expérience généraleI didn't like that the price kept going up. We had no choice but to pay it.
DONALD W | Expérience généraleAucun
JOYCE Z | Premières impressionsFacility is large and well maintained. Staff is great, especially Bethany who helped me out when I placed my belongings in storage and the day I moved out. She was pleasant and helpful every time I saw her there.
JOSEPH G | Expérience généraleThe price increased on my unit I believe 5 or 6 times since I had it and it seemed to be an occurring event. I was never late on my payment and always paid on time. Your price increases are what made me cancel my unit. The staff needs to work on their customer service as well. Every time I would call (which wasn't very often) the blonde girl would answer and instantly say please hold and then never answer the phone back. I would typically hang up and call back and get someone else who would answer and talk to me. She was not pleasant to talk to in person either and did not explain everything to me when I was canceling my unit. I had to talk to another person to get my questions answered. I do not remember her name but she was a blonde thicker girl that worked the front desk. The price increases are the main reason I will not recommend this place to any of my friends or family and I tell them to go with another storage place.
Joe B | Expérience généraleGate wouldn’t open with the remote and they reprogrammed a new one it didn’t work the gate worked good for other people coming and going by still didn’t get my remote problem fixed so we had to push the #’s in at the box to get in and out the gate which was a real inconvenience.
MARK B | Premières impressionsEnjoyed my four years of storing my stuff at this location - highly recommended!
craig c | Expérience généraleAlways a good experience. Bathrooms are very clean.
Carol R | Premières impressionsI stored my RV at this facility for several years. Overall the facility was very nice. I did have a security issue/loss due to the security gate being broken and left open. However the facility responded and resolved the issue. I would use this facility again and I would recommend it to a friend. - Jim
James C | Expérience généraleFacility and staff were amazing. The only issue was that there were very few carts to use. I was told that people usually steal them. Would suggest that the carts should be kept in a different place, maybe under cameras as a deterrent so that there would be enough for those of us who don't steal them. The staff were very open and kind enough to allow me to borrow one from the garage.
Don K | Premières impressionsThe can be a friendly, non of the stuff smile, life needs a smile,
Sammy A | Expérience généraleWell one of your employees I actually believe did a horrible job. She was racist, & rude. But the lady that helped me out after her did an Amazing Job.
EDWARD R | Premières impressionsUhaul truck rental and self storage both were very accommodating to our needs
Timothy A | Déménagement en ligneI had my storage for 5 or more years. I never had any problems. It always smelled cleaned. The staff was always friendly and helpful. I love the location of my unit. I only negative is the price kept going up but I know that is due to the economy. If I ever need a storage unit again I will definitely come to this one.
OLIVIA M | Expérience généraleThe most patient group of people I have ever worked with. The management team was nothing but kind and generous to me as I continue my battle with cancer. Thank you especially, Kendra. You went over and beyond for me and I will never forget you. Thank you UHAUL.
Patti M | Expérience généraleMerci
Alexis D | Expérience généraleThe storage facility was fine and one of the weekend storage managers was very helpful, but one woman at the business office during business hours, who's business card that I took that was on display and says her name is Savannah Clemens, also saying her title is "Assistant Moving Center Manager", was extremely rude when I returned the truck the next day when I told them that the truck lost the ability to steer it TWICE. She rolled her eyes, looked at her computer and phone 90 % of the time I was telling her about my experience with loosing the ability to steer the truck and it careened any direction it wasn't until I was able to bring it to a stop. And the other woman at the Moving Center business office, I only got her first name, Angel, kept telling me that the "manager", Chris, would call me the next morning and that I had to call both the facility that rented me the truck AND the 800 claims number instead of helping me with a truck that lost its ability to steer! I called the U-Haul facility that rented me the truck AND the 800 claims number and neither would help me
Cathleen P | Expérience généraleExpensive!!!!!!
duane m | Expérience généraleI moved out on July 29th and handed in the gate opener. I asked if I needed to do anything else but was told "No".
Thresa M | Expérience généraleYes keep up the great service that you'll do so well thanks
John A | Expérience généraleFacility clean and secure. Staff friendly and helpful. Would recommend facility and would use again.
Jennifer M | Expérience généraleTeresa was very helpful in helping me find exactly where my storage was located!
KHADIJA R | Premières impressionsvery friendly staff super clean facilities.
audrey h | Premières impressionsI am very pleased uhaul offers this at such good rates
Loretta D | Déménagement en ligneI love the place I wish I was in the front where the ac Is lol but it’s cool I’m the first roll in the back
Soorixay B | Déménagement en ligneThere was mice poop all over the floor and in the box spring of my bed. Outside of that was good.
Linda W | Expérience généraleOverall experience was good.
Aaron A | Expérience généraleI was quite satisfied with the U-Haul storage and I messed up with well-kept
sharon m | Expérience généraleThey took 100 off my card for a charge of 57 dollars and haven't put the rest on my card
Chrissy S | Premières impressionsWe rented a 10x10 we got a 5x10. We had a full 20 foot uhaul that we had to go find another facility last minute. Terrible customer service everyone but i think a manager had a bad attitude like they didn't want to deal with anyone. Especially after we had to cancel the reservation since we wouldn't fit anyway. Stood in line for 10 minutes to return our truck. When they could have just taken the key.
Jonathan B | Déménagement en ligneWe utilized the outdoor vehicle storage area for our new RV. Upon first renting our unit last fall we were happy with the covered parking option. However on several visits we found the gate to be malfunctioning in the open position (which we did report). We also noted there were several companies storing their commercial vehicles onsite so there was a constant stream of in and out traffic. When we took our RV out for the first trip this spring we found that the catalytic converter had been cut off. Beyond the cost there was the loss of several days of vacation while we waited for parts as we could not drive our diesel vehicle without repairs. We decided that we couldn't risk another theft so we canceled our storage unit.
Elizabeth C | Expérience généraleExcellent établissement
Darren M | Expérience généraleThis was the first time I needed to use a storage facility for my belongings. I was nervous hoping my things would be safe and bug free. A year later I moved my items out of storage and no issues. Definitely worth the money.
Joshua T | Expérience généraleKendra was very kind and patient. It is refreshing to be assisted with respect and compassion. Our current culture falls short in customer service. Thank You Kendra! You are one in a million...
Rebecca S | Premières impressionsBS WHEN THAT LADY KNEW I MOVED OUT OVER A YEAR AGO ! Kendra should have been handled the situation over a year ago when I signed the paper . Y'all are scammers
skyler t | Expérience généraleOverall pleased with the facility and staff.
SEAN R | Expérience généraleWhen I went Is to go get Au haul for my things? The staff said that I looked like I was under the influence and refused to rent me Au haul.I think that they are very very b***** girls and I believe that the staff is very Poorly trained and that their storage Is dirty And overprised
Melissa V | Expérience généraleI had a storage unit for 4 years. Very secure, but wow expensive and every year get a letter with a price increase. Lot has a lot of crap that will give you a flat tire if you're not careful. Mixed bag, overall I liked the covered storage and secure lot but the expense is quite high.
David R | Expérience généraleMy storage unit was nice and I always felt safe going to the storage. The area was always clean. All the staff was very friendly and helpful. The manager was always available and helped in anything I needed help with. I appreciate that they kept my personal belongings safe and clean.
connie s | Expérience généraleGreat facilities and is easy to use and understand. Very friendly staff and very helpful. Explained everything in easy to understand steps.
Pamela K | Déménagement en ligneMerci
Casandra L | Expérience généraleAngel has poor customer service skills.very rude... Everyone else was very appropriate.
Pamela L | Expérience généraleEasy set up and place was very clean. Only needed storage for a couple of months. Close out was very easy. If needed again, I'd come back.
Shea T | Expérience généraleWell keep storage facility! The storage is always clean. Staff is pleasant, always greet customers going to their unit
Crystal B | Expérience généraleThey do not keep the rodents under control. Our unit was a mess.
Barbara C | Expérience généraleThank you for goodness Mrs Kendra may God Bless you and your family’s
Hassan J | Expérience généraleGirl left me on hold for over 15 minutes. I walked in and still had her on the phone. No customers In The lobby and she was texting when I walked in and I was still on hold. She was not taking care of customers at all
Donna R | Déménagement en ligneVery helpful, answered all my questions and concerns I had. Couldn't ask for better customer service
Anthony R | Premières impressionsHave always been satisfied with customer service and how the storage areas have been kept.
Gregory N | Expérience généralegreat staff and smooth process
Ilyas G | Premières impressionsKendra was extremely helpful to me in getting setup in a covered RV spot
Gregory H | Premières impressionsI wrongly accused the manager of getting ready to sell my storage. I recently became a victim of identity theft. He was patient with me even though I was not with him. The store in general have been very kind to me and I appreciate every bit of it. Please accept my appology for being rude to the manager when I didn't need to be. Great team there. I would recommend.
Patti M | Expérience généraleKendra Roe was awsome and worked with me to make sure I was able to retrieve all of my important belongings. She went above and beyond and I couldn't be more grateful
donna b | Expérience généraleA great experience overall. I would definitely rent from U-Haul again.
Tim W | Expérience généraleBig shout out to Kendra Georgesville rd for her true dedication to the the uhaul company.
Joyce R | Expérience généraleThe one worker charged my card for 2 days of having the truck we got and now my bank is in the negative until my money gets put back in. I don't know where he got I had the truck for 2 days. I definitely did not.
Kelly H | Expérience généraleYou have some of the best management that I know of,very nice to people.
JANET H | Premières impressionsThe issue I had is when I went in the storage one night the people that had a unit across the hall to the right of the unit was in the hall, drunk and laying all over the ground. Be about 930 Friday night.
KAREN W | Expérience généraleYour on-site staff (everywhere along this move) has been wonderful! Walter Little was beyond amazing assisting/taking over in the transfer of my Ubox contents to my storage unit. Praises to him and all!
David M | Premières impressionsThe people were friendly and super nice but the truck was horrible. Major exhaust leak which I would get fixed ASAP. Outlets didn't work, and overall the truck was horrible.
Kelly H | Premières impressionsGreat facility. Unfortunately the recent price increases ran me out.
Richard C | Expérience généraleStaff went above and beyond helpful whenever I needed help
michele m | Expérience généraleEveryone I dealt with was extremely helpful I WILL USE THIS LOCATION AGAIN.
marissa m | Premières impressionsThe manager Kendra is awesome
arnell l | Premières impressionsVery good place to do my business.
Moses C | Premières impressionsI was gave them wrong unit to start and the prices are a little high
Alicia M | Premières impressionsKendra is the best storage manager great experience 🫶🏻
Savannah C | Expérience généraleWent in the lady was knowledgeable and knew right what to do. Answered all our questions. Very good smooth transaction and we love the facility. Merci
Elisa H | Premières impressionsFirst time entering /exiting was a bit tricky with the different card swipe boxes, but we got it. Courtesy Carts are very helpful! Water station needed cups. Biggest uhaul facility I've been in & it was well maintained & appeared clean! Thank you to everyone who helped me along the way.
Corina C | Expérience généraleKendra and Savannah were very helpful. Only wish they could provide an extra key fob for the security gate. Oh, and they need to turn down their fire alarm ... has to be the loudest in Ohio!
Joseph S | Premières impressionsI had no problems with the storage unit, facility, or staff. All went well with my experience. Staff was always considerate and helpful.
Ruth H | Expérience généraleHad some issues when I arrived... I had reserved a 10×10 exterior unit but none were available... Error at call center I suppose. Everyone at the Georgesville location were very apologetic and helpful.
BELINDA R | Premières impressionsKendra helped me through the process. My unit was not locked properly and she called me to let me know. Up until a year and a half after I rented the unit, Kendra seemed to always be the best point of contact. She truly is a team player, team leader and Uhaul should be proud to have as a front line employee.
Christina G | Expérience généraleEverything was fine with the move-in experience. One suggestion would be to inform the renter to bring some scissors/cutters to help in removing the green tag. Had a heck of a time trying to get that green tag removed so I could open the door.
Scott H | Déménagement en ligneAlways helpful, fast and efficient.
Corneil H | Expérience généraleThe facility is clean and the staff were very friendly and accommodating. They were very helpful when we needed to upgrade to a larger unit.
CAROL M | Premières impressionsI love my U-Haul family you guys are a great team!! It's always a pleasure to work with all you guys💯
Ashley B | Premières impressionsHelpful staff. Storage area looked clean. Could have a few more carts. Check in/out a little confusing first time around. No cups for water fountain. It would have been nice to unload trailer & leave at same facility.
Corina C | Premières impressionsWas talked in to a climate controlled unit after requesting outside unit which was more expensive. Was not warned about pesticide being sprayed regularly on the units and have allergy to these and trying to remove from soft furnishings is difficult. The payment date could not be adjusted and because they won't take a partial month's payment, I payed a full month for the final 5 days I was in the unit. And though climate controlled with heat in winter, there did not appear to be air conditioning in summer.
lori r | Expérience généraleI was told I would have a lock inside of the unit but there was not. Hopefully they got my message to put a lock on it so I could pick up the keys. Was not able to get there today for the keys. All in all it's a friendly place very clean and I'm glad I chose u-haul storage.
Patti M | Premières impressionsThis place is amazing! I just learned they converted an old Meijer store into this Uhaul facility. That's so cool! It's clean and the employees were very friendly and helpful.
CAROL M | Premières impressionsComplements to the staff, on what I assume must be one of the busiest weekends in Columbus, staff was efficient and courteous. Hope they were being paid time and a half as they were working double time:)
Susan C | Premières impressionsThere was mice and mice poop all over my furniture and everything else I had to throw everything away there insurance company sent me a e-mail stating to call them asap but everytime I call I get nothing but voice mail the manager wouldn't even come to look she wouldn't even come out her office finally she sent someone else to take pictures and I also took pictures still I haven't heard from them it's the worst experience of my life
JACQUELINE F | Expérience généraleVery happy and please with the employees the facility and the vehicle I got
JOSEPH B | Premières impressionsHe was very helpful and I liked his good customer service ty
anita M | Premières impressionsUnit was not ready on the day it was supposed to be in my contract requested online(Friday). I was told there would be a unit indoors available the next day as there were no outdoor pull up units that were or would be ready (this is what I ordered. They told me to return the next day , Saturday. On Saturday, they told me I had an outdoor unit ready. Then they charged me for the first months rent despite me reserving under a free first month promotion, had to have that reversed. Then they gave me an ID card to swipe in/out of the security for the unit. I tried to use the card, did not work, walked back inside and told them, they said it was just a delay in the system to so re try it in a couple mins. I then retried it, still didn't work. I went back in and found a different employee and told them I was not sure the one helping game was doing things correctly, and they immediately told me that the ID cards hadn't been working on my unit for some time so I would need an access code. Access code finally worked. As a last disappointment, when I unlocked my storage unit, the tag on it said it had been cleaned/inspected over 2 weeks ago (which means it was likely available the first day when I had driven to check in). This location is very poorly organized and cost me an extra day of time along with 15 dollars in gas to drive my one way rental back to them a second day due to their poor organization. I will not be using this system again after I check out in August to move across the country.
ADAM H | Premières impressionsI forget her name but the lady that took care of us is a riot. Shes funny,polite,friendly and I bet she is fun to work with. She multi task very well. She showed us our RV parking spot and was very informative. She has some of the best customer service skills I've ever seen. 5 stars
Allen L | Premières impressionsWe had a little difficulty getting into the double doors. We told Tonya and she fixed the code for us. She was extremely helpful with other questions we had.
CAROL M | Déménagement en ligneVery good service
Alexis D | Premières impressionsEverything was great except for my check out. The unit was in my name, but my husband verbally told someone we were checking out. I called when he got home and was told I had to go in to the site for a walk through. I drove over to the facility and when I got there, I checked my email while in line waiting my turn. It seems my account had been closed without any signature from me.
LOIS H | Expérience généralePainless to rent a unit. Safe clean storage for the two months I needed it. Kind and helpful staff!
Ryan B | Expérience généraleThe only issue I had with Uhaul was that when I first got my storage unit I made staff aware that I was only going to need storage for two months and that a week ago I broke my sacrum and cocoxy and requested a closer storage unit because walking was very difficult and extremely painful and the woman who assigned my storage unit put me clear in the back of the building.
Jami M | Expérience généraleI would recommend now because of the manager who is employeed there now she take in account of bugs and rodents but 3 yrs ago she was not here so I cleaned my storage after having 3 years it was full of rodent genes and urine all on my belongings I threw away quit a bit of stuff that someone less fortunate could have used and damaged things I had to keep
Latonia G | Expérience généraleAt one point I had two spaces rented and there wasn't a discount available. Also prices went up quite a bit. Some of the staff were consistently dismissive carrying on conversations with other employees or completely stop helping me to go help out other customers.
IVOR D | Expérience généraleThe staff member at the desk was very helpful i should have asked for his name but did not he was very courteous and helpful throughout the entire process
Thomas S | Premières impressionsI have used other storage facilities before. The employees and the access to my storage unit was above and beyond any other facility I have used in the past.
Mark C | Expérience généraleI’m happy for the reception
ALPHA D | Premières impressionsManager and staff were always in a good mood and very helpful. I would definitely recommend to whomever needs a truck or a storage unit. Thank you, Santa claus.
SAMUEL T | Expérience généraleWant to rent moving truck for Sunday
Bilal M | Expérience généraleKendra is awesome.
Brandy F | Expérience généraleAll the staff was so helpful!, And polite will recommend.
TONYA M | Premières impressionsAll of your people were top of the line. Friendly and very very helpful. They went above and beyond all of my expectations. I thank them so much for making my move so so much easier. If I ever move again, I will use your services again. I tell everyone I know how great it was.
SAMUEL M | Premières impressionsTyra was incredibly helpful. She explained everything clearly. She was also really understanding whom we accidentally knocked a fire extinguisher off the wall and set of the alarm. I would recommend this facility.
ROCHELLE G | Premières impressionsVery convenient. Too many abandoned vehicles.
Gerald C | Expérience généraleNina Craddolph and David Schumacher were extremely helpful and if we need to store any equipment again in the region, will utilize the the Uhaul Storage and Trailer/Truck rental at 775 Georgesville Rd Columbus, OH 43228 (614) 678-7713 over any other storage site within the Columbus, OH region. Service was above and beyond expectations, these are good people.
Brandon I | Expérience généraleAwesome
tom r | Expérience généraleMake sure main gate stays down for vehicle and other motor vehicles. Other than that well storage facility.
Kelli R | Expérience généraleGreat service
LENDARIO G | Expérience généraleFalse advertisement, seen one price and charged another price higher. Manager avoided contact to resolve issue
April A | Premières impressionsWell I will be Filing a lawsuit because your Manager for that store on Georgesville Road called and the way she talked to my husband was uncalled for and then they say I’m not allowed on the premises I’ve never been on the premises to get escorted off by the police or anything so she’s made a false police report against me and I will be filing a lawsuit and I’m getting 4 and 6 and 10 involved in it to And I want to know where I done anything to her to be escorted off that promises because nothings ever been done to anybody on there not even been there to do anything And I’m falling I’ll sit on the bed on the behalf of my belongings that you guys sold because I was never fair warning that it was being sold until the day of or two days before and she told me that we could come in the next Thursday and pay it and she wouldn’t had an option or stuff off anyways it’s OK cause I’m fine if I want these lawsuits guarantee that and she only got 10 for my thing but I told that I would give her a lot more then 10
David S | Expérience généraleThe only problem was my spot was given away by corporate but Kendra got me another spot within days. Kendra was very professional and very apologetic my spot got rented out.
Linda D | Premières impressionsWe were told we have an 10 x 15 x 10 storage unit. We were happy with this. However, when we came to get the unit we were told we could not have this unit. There was an over reserved for our unit. There two other people reserved for the unit we told we would have. We were given a smaller unit. Everything did not fit. We had to take things home in our car. It took two trips. It was disappointing.
Angela F | Premières impressionsUpon move out my belongings were full of Mouse Feces!!! Couch, recliner, boxes pretty much everything!!
GRANT C | Expérience généraleExcelente service. Very excellent staff, he helped me with everything I needed gave me options. Took his time with me and showed me my storage and how to access it. Excellent service à la clientèle
Arleny B | Premières impressionsVery pleased with overall experience
CARLA G | Premières impressionsFast, accurate and friendly service
Maesha H | Expérience généraleStaff shortage vague personalities no customer service experience no customer service friendliness 45 minutes to take my order
Beverlyn S | Expérience généraleOverall, everything went well with helpful staff, and the facility is very clean, well lit, and secure. My only issue was that when making the reservation over the phone I specifically asked if this location was accessible 24-hours and was told yes. The fact that it is not unless you pay extra is extremely misleading. We will try to work with the scheduled hours and evaluate how it works for us.
Justin D | Premières impressionsThere was mouse poop/pee all over my storage unit and belongings. Also water damage to my photos (even though I had no liquid in any one my boxes)
Cierra C | Expérience généraleA A A x
James E | Expérience généraleKendra was excellent and we sincerely appreciate all of her help!
Robert R | Expérience généraleOne of the two storage units we put our furniture in somehow contracted bedbugs, we unpacked the storage unit that did not contain the bedbugs and brought that back to our home, but we left the storage unit that was full of bedbugs full and tried to talk to the U-Haul employee at this facility and she was so rude to my husband, my friend and I. She lied and said that there is no way a bedbug could move from someone else's storage unit to us but I know that is false because there are wide spots in the back of every storage unit where you can clearly see someone else's things. Bedbugs can crawl through anything. It's absolutely disgusting that we got bedbugs from this facility, and their behavior was even more disgusting. They told us we had until the end of the day to get our things out and they were not going to treat any of the units for the bedbugs. We were yelled at by the uhaul employee that works at the Georgesville uhaul facility by the name of Kendra. Rude but is really an understatement as to how Kendra's attitude was. She walked away from my husband and my friend while they were speaking to her. We were also promised free storage for the first month because we also booked one of the 26 foot long U-Haul trucks and it came with it, the Georgesville uhaul facility tried to charge us for that first month after I had visible proof of the free month via the uhaul application. I have spent thousands of dollars in past moves and storage units but we will never ever use uhaul again for any of my moving or storage needs after this experience and neither will our friends and family. TERRIBLE!
Tyler G | Expérience généraleAucun
romona H | Expérience généraleI did see a cockroach crawl from under the storage unit next to me. I hope that's just an issue with the persons stuff and not the whole building.
Megan N | Déménagement en ligneKendra has a bad attitude uses her emotions when she's making decisions and was very quickly caught and lies between her and the GM and customer service overall and absolutely awful experience I will never be back
austin d | Expérience généraleCorie the manager was great men Thank u
AHMED H | Expérience généraleEverything has been excellent! !
NORMAN R | Premières impressionsFast friendly service
Natalie C | Premières impressionsTo get customer service on phone was too long of a wait..some customer care didn't know how to handle a situation I had with citations..
DARWIN D | Expérience généraleIm sorry i suck at remembering names but the older africa american lady was very assistful friendly and comical about every situation. Thanks for everything while we transition from florida to ohio
James W | Expérience généraleWe left U-Haul to go to a facility that has is fully enclosed space to store our RV.
Anthony D | Expérience généraleWhen I arrived to get my unit that was supposed to be available, they claimed they had no unit for me. I have paid and signed a contract online and when I arrived with my car full of my items to put in my unit they said they had no unit for me. Then I just called the office to find out when my unit never showed up and the manager said I'm not sure when the gentlemen said that to you but you're unit is here! TERRIBLE BUSINESS
Kaitlyn J | Déménagement en ligneThe facility was clean, dry, and secure. And the manager is a beautiful man with impeccable facial hair.
Joseph I | Expérience généraleKendra and staff were amazing!!
Ronald W | Expérience généraleKendra, Tyra, and Lucas were very helpful and professional.
Robert R | Premières impressionsThe only thing that ever had me concerned was right before I moved out other than that I had no complaints great storage place all my stuff was secure.
Nathan H | Expérience généraleThe doors that were next to my unit were broken but didn't tell me or have signs by it. Waiting in line for to long for them to tell me they were not working and I'd have to walk all the way to the back. I then had to park on the other side and walk all the way to the back on the building to find the unit I had was already taken so I had to wait in line a second time. The line took 30 min again. I did get moved but after 2 hours of being there with no direction. Wouldn't recommend this place to anyone
CHARLES M | Déménagement en ligneStorage was a good experience however I do not recommend renting trucks from uhaul. I know I won't make the mistake again. Customer service is awful. They changed my drop off location which was not convenient and trying to talk to a live representative took well over an hour.
LISA G | Premières impressionsFriendly staff. Very reasonable price for my rv storage area
william s | Expérience généraleThere were mice hanging out in my storage unit. They were taking up space in my couches. Besides that everything was good
Joppa P | Expérience généraleGreat place to store stuff until needed.
joyce l | Expérience généraleStorage facility full of mice ate through rugs and has feces everywhere
MELISSA H | Expérience généraleKendra was amazing!!!! We had a horrible experience in Tennessee picking up our truck. Three locations and 5 and 1/2 hours later in a different state is where we finally got a truck. We had the truck reserved months ago! We were done with U-Haul until we met Kendra and she took care of all of our storage needs even though that had been messed up as well. Like any great leader she gave her staff the credit. I can't say enough good things about Kendra! Thank you, Ron Weaver
Ronald W | Premières impressionsKendra was awesome
Zachary M | Premières impressionsI had rodent feces throughout my storage unit at the time of moving out
Tneshela J | Expérience généraleKendra is sick a great addition to this facility. She was helpful and understanding.
Linda A | Expérience généraleEveryone here is great and work hard to make sure everything goes smoothly. The staff at Georgesville Road U-haul is the best!
SUSANCHRISTINE M | Déménagement en ligneMy boyfriend and I previously rented a unit and a truck back in September and had an amazing experience and so much help and answers to all of our questions and concerns. We downsized homes and needed to rent another unit. Once again above and beyond amazing experience.
Alexi M | Déménagement en ligneDave, Kendra and Cathy went more than out of their way to help my wife and myself. Excellent customer service!!!
MARK W | Premières impressionsBad customer service
chiron w | Premières impressionsHad indoor storage for a vehicle, paid more for a larger area but when I got inside the parking location assigned to me was a typical parking spot for a car which isn't what I paid for. Not only that there was a car already parked in that location. Will try to contact uhaul whenever I'm free to discuss the situation.
Jim S | Premières impressionsThe manager, Kendra went above and beyond to help us secure our storage units. The sizes we needed were not available at first but she helped us reserve several smaller units. She said she would call us if the larger sizes became available and she did. We were very stressed about finding storage and Kendra did everything she could to relieve that stress. She was kind, thoughtful, and incredibly helpful! We will definitely recommend this storage facility to everyone. Thanks a million Kendra!!
Amie N | Premières impressionsI have used U Haul for the last 4 years to store my camper for the winter months. I like the location because I am nearby and it is convenient for me Easy access coming and going also. Will return. Thanks Jay.
Jay T | Expérience généraleNeed to get rid of mice.
charles m | Expérience généraleIt started bad due to all of uhaul computers being down .. Bit the staff was very helpful once we got the ball rolling. The staff here at georgesville rd. Is EXCELLENT !!!
Denise P | Premières impressionsVery nice and clean love my storage upgrade just the right amount of space.
Sharon H | Premières impressionsMy only problem was a few months ago. I walked in to the building of my unit and the smell of mice was overwhelming. I don't know if somone was storing food or what but then when i opened my unit there were mouse feces all over the floor.For a short time it was truly disgusting but then it was resolved pretty quickly. I like how helpful and knowledgeable the employees are. I loved the accessibility. Very impressive that I could back the van into the building so if it's raining nothing gets wet. Thanks Uhaul.
Karen M | Expérience généraleAll experiences was great. the only bad comment ws that many trips we took to fill up our 2 storage units , was the lack of carts available . most time there was none or there were the ones that were mostly for like lumber, sectioned off and narrow spaces. , the flat carts were best esp for a lot of boxes, but we managed to find some most of the time, but had to wait. that was really only badd experience
Paul S | Expérience généraleDave was extremely helpful and understanding.Thank yoy so much
ROBYN N | Expérience généraleNo problems with the truck. The part of the facility I could see is not dirty, but I couldn't help wondering what was being stored in the other units.
Larry S | Expérience généraleFound Rat poop inside my unit as we were moving out stuff out wholes were In our couch , rips very horrible.
Brittany O | Expérience généraleThe employees are great and helpful but the storage units are unfortunately over ran by mice. We had a box spring, mattress, and a nice, new couch get destroyed by mice feces and they tore the stuffing out of our couch for bedding. Not what I wanted to see on moving day to our brand new home. Our laundry room is now full of mouse poop and I'm praying that no mice came home with us in our brand new home. Hoping that Uhaul will reach out to me with a solution of some sort. Very friendly people, poorly maintained storage units.
merranda k | Expérience généraleThank you! Very Great service!
Fabianna C | Expérience généraleI've been a uhaul truck rental customer for years. Never had a bad experience at this facility
LARRY M | Premières impressionsThank you for the help...
John D | Premières impressionsEveryone was very very helpful!.
Victor V | Déménagement en ligneI have rented an RV storage spot at this locations multiple times over the past three years. The staff are very helpful and accommodating. I highly recommend them for you RV storage needs. I only wish they would add more spaces.
jeff s | Expérience généraleThe staff at Georgesville road have always gone above and beyond my expectations. I can't give them more than five stars or I would.
jeff s | Premières impressionsCorry & his team were great. Good service. Great experience.
william p | Expérience généraleI appreciate all the help!
John H | Premières impressionsExelente servicio. Lo mejor que he visto en el area de Columbus
Joaquin H | Premières impressionsThe access swiping locations to exit got confusing at times for which doors but the service and facility is great
Ryan W | Expérience généraleLady was professional, prompt, and friendly. Both ladies there were very friendly.
william s | Premières impressionsVery helpful staff. We had 2 units rented in different parts of the building. They put us in one location instead and reminded us of the free month rent for the truck that we had rented.
Craig M | Premières impressionsAccidentally got locked out of the storage didnt check it was available until 10pm. Tried calling the General manager but no answer. But over all i would definitely come back and recommend.
Marian B | Expérience généraleOut of everyone Tia was so helpful, friendly had went above and beyond customer service skills. She was very pleasant and did a great job at following up.
Arthur W | Expérience généralewe found bugs, mouse droppings and live mice in our unit. all we stored in our unit was decorations and family heirlooms.
Andrew H | Expérience généraleOther than this location being further from my home in Dublin, I am so far super glad I ended up selecting a storage unit at Georgesville. The staff was super friendly, the office and grounds are huge, but look well cleaned and maintained.
Carly G | Premières impressionsDavid made easy for us to get sep up in the storage facility.
Marlen G | Premières impressionswas my storage for 17 years 2 locatioms reynoldsburgh and georgesville
jose H | Expérience généraleAll the staff members at this location were extremely polite and knowledgeable to me and I only want to go to this location for my storage and rental unit needs.
Tyrone J | Premières impressionsI didn't rent a unit. The unit they gave me was the bait unit so they couldn't find another one unless it was climate control and it cost 10 more dollars so I went somewhere else and rented one.
Shirley H | Expérience généraleMy only problem was when we opened the storage unit (and mind you this is the FIRST TIME EVER I have rented from anyone) there was a DEAD MOUSE laying on the ground! I had to go get someone to clean it up however now I am a little leery about leaving my stuff afraid mice are going to end up in the boxes. I was told they "just started" having problems that's why there were traps. I think they need to be VIGILANT on keeping them out.
MICHAEL L | Premières impressionsI love my storage unit...just the right size!
Crystal B | Premières impressionsThe staff at the Georgesville Rd location are SUPERB! David S, Tia, Tyra, and Corey are always pleasant any time that I walk in. They help the customers resolve truck rental and storage needs. My storage unit is just the right size I need to store belongings. Please keep up the great work!
Crystal B | Expérience généraleMice were a problem. Shortly after storing there, I went back to get something out of storage and found bits of foam on the floor under our couch. Somehow the bait box was on top of some of my stored items and the bait displaced. I rearranged the couch and reset the bait and box but still had more foam bits and found mouse poop in a couple areas when moving out. HOWEVER, the staff are very friendly and helpful. This goes for the store itself and the after hours customer service folks. I can't really blame the staff since they can only control so much of what and how other customers store their things. It's just frustrating that storage facilities do not provide guarantees unless you buy the insurance from them. Lastly, the UHAUL website to check out of the units was not working (kept telling me to select a unit, which I'd already done). I tried safari and chrome. I went home and tried on my computer.... same result. Eventually called customer service who said to call the store which I did the next day. As usual the folks at the store were very friendly and helpful and had me checked out of both units within minutes. Hate to give only 3 out of 5 when the staff was so great. But the mouse problem is a huge factor and what carries the most weight in my review.
KENNY C | Expérience généraleCannot thank enough Corey& Ubox driver Jessie for their cooperation & help. Amazing job guys. Keep up the great work! Thank you so much!!
mamta s | Expérience généraleThere were rats and mice that destroyed all of my property. Management was helpful to guide me to insurance company, but my property was destroyed by the mice that were in the facility. Staff were chasing mice down the hallway and there is evidently a rodent issue. Would not recommend.
Amanya P | Expérience généraleHelpfull staff
Abdi H | Premières impressionsCorie was very helpful.
rachel s | Premières impressionsThere are mice in the building and got into my personal items and damaged them. It was a shock to me because I Paid more for an indoor storage to protect it better from all elements, including rodent infestation.
REBECCA E | Expérience généraleMerci
Anita C | Expérience généraleMice got into my unit and chewed an antique tapestry. I am sure it cold hundreds of dollars to repair this. The until next door ( 2360) was open on the day were vacating and it if full of trash and dirty clothes, I am not sure but it almost appears as if he is living in there.
Robert H | Expérience généraleStored our camper for several months and never had a problem.
Todd H | Expérience généraleEveryone was very nice and helpful. My Uhaul truck did have a blowout from worn tires on the rear, but it was fixed within a few hours and I was on my way. Everyone here has been amazing and I would not hesitate to come back if I ever need them at this location.
Bryan T | Expérience généraleCould use a little extra help in the office
sandra f | Expérience généraleEven the people work there are friendly and nice
Omar G | Premières impressionsHad reserved a covered RV parking spot for over winter storage (from Alaska on a long trip) back in August of 2019. When I got to Columbus in October to check in, I was told that the space was not available. I had a discussion with the manager who made it right, even though it was a bigger space than necessary.
Chris W | Expérience généraleThere was broken glass in the V 103 spot when I pulled the trailer in to park for the winter months last year. I cleaned up glass with a broom and bucket I brought from my home. I have rented a space for the winter months for the past 3 years and it is great. I am rating you with a 4 star rating instead of an 5 star rating because of the glass. I will be returning next year to rent a spot for winter months. Thanks Jay .
Jay T | Expérience généraleI worked with Tia Wilson on renting a covered outdoor space for my motor home over the winter, she was outstanding at her job. she replied to my emails regarding closing out my account and did a great job getting me on my way. Plan to return and store next winter.
Gregory H | Expérience généraleMy unit had mouse poop and pee everywhere. It got all over my things. I needed storage until December however due to this issue I moved out early and got rid of a lot of my things. I will not recommend or store with you again. If asked about your facility I will tell everyone about the mice
Kelli P | Expérience généralecould not be better
Dan F | Expérience généraleWonderful Staff! Would definitely use the storage facility in the future and recommend to family and friends. Thank you for such great service!
Sheilah P | Expérience généraleGreat staff! Great storage space for my needs
Crystal B | Premières impressionsGreat safe managed storage for my RV
Kenneth H | Expérience généraleStaff was great, in general very clean but when removing belongs I found rat poop all in my unit and belongings never lived with mice nor had them and when I told the Clark there were mice poop all through my unit there was no apologies or any kind of reaction
samantha h | Expérience généraleTia was very helpful throughout the process.
Tim S | Premières impressionsThey explained everything to me and was very courteous
Patricia r | Premières impressionsClean and Spacious! My storage unit is straight from the entrance..no turns, etc. to bring my personal belongings. Merci.
Crystal B | Premières impressionsAll th guys were very cool
Guelou T | Premières impressionsI was driven around and showed my space. The rates are great. Love the remote gates not having to remember a code to get in.
Jason A | Premières impressionsCovered outside parking area has many junk, trash filled, flat tire vehicles in it. A few time I had to be moved to another spot due to someone else taking my spot. My trailer was damaged by someone
Richard J | Expérience généraleSome of the staff are rude. The bathrooms were dirty and smelly.
MARY A | Expérience généraleThank you for making my first RV storage a pleasant and safe experience!
Lisa B | Expérience généraleThe representation of your company was nothing less than kind . knowledgable. And very professional. I probably took to much time for kinda venting about my situation . but none the less just wonderf
Robert S | Premières impressionsSomeone needs to pressure wash the concrete in the covered storage. There's mud on it when it rains
Steve N | Expérience généraleManager was very helpful.
Tina G | Premières impressionsCorie, provided excellent service getting our our reservation for a storage unit completed quick and easy so we could get our items moved in quickly. Second time we have used this location.
Javlin F | Premières impressionsExcellent staff and everyone was friendly and helpful i was in proceess of relocating here and buying my house. It turned out that the location i picked was really clkse to the house!
leslie W | Expérience généraleFriendly and knowledgeable
sylvia m | Expérience généraleI was in and out. Great service and very friendly.
Demetress B | Premières impressionsRude management
Alex K | Expérience généraleGreat staff and facilities, would recommend
Kevin W | Expérience généraleThe service was great. I will be a repeat customer and will highly recommend Georgesville Road U-Haul to other people. Thank you, Bob
ROBERT B | Expérience généraleMice
Kevin G | Expérience généralethe personal excelent
jose H | Premières impressionsThe associate that assisted me was courteous, friendly, and knowledgeable. She made the process fast and easy.
Maggy C | Premières impressionsThis is the first time at this location and the service was great, quick and very professional. The storage area was clean and very secure. Keep up the great work and thank you very much.
ROBERT B | Premières impressionsWonderful unit, and working on downsizing, I now have enough room at my extra garage at home to accommodate "my stuff". I love the dry unit, no moisture issues of any kind, the alarm system a plus.
Dale S | Expérience généraleHad an RV stored at the location for a few years, never had any of them broken into. Very secure. Thanks
STEPHEN C | Expérience généraleHelped my reservation process over the phone.
jeff s | Premières impressionsVery Very nice and happy and friendly
Scott L | Premières impressionsQuick and easy check-in. Very nice and helpful staff.
LeTisha W | Premières impressionsWe had excellent service from the staff.
Linda m | Expérience généralethe manager have exceptional service
JOSE H | Expérience généraleI excellent service.
JOHN A | Expérience généraleVery nice place
richard r | Expérience généralePriced a little too high for the product. I would have stayed if priced better.
Adam W | Expérience généraleCorie did a great job helping me figure out my billing. And was very helpful explaining everything to me.
DANIELLE S | Expérience généraleMy experience would not have been so good without Corey. He is hands down the best person I’ve worked with at uhaul past and present, this guy does his job well and deserves a promotion.
Adam J | Expérience généraleI.like Uhaul & storage which it is amazing. I don't worry moving now to go to Uhaul!
tong y | Expérience généraleStaff was thorough and very helpful. She went over the contract, options and all costs involved. She even physically walked me through accessing the building and my unit.
James S | Premières impressionsEveryone was very friendly during the setup process and the unit is quite spacious. 24-hour access didn't seem to work the same day as setting the reservation, though that may just need time to update
Alexander M | Premières impressionsMerci
Anita C | Premières impressionsgood service
Micheal H | Expérience généraleVery clean.
Thomas C | Premières impressionsMy rating is based on the payment process for the website and the lack of follow up regarding payment portal. The facility was great but be careful when using the U-Haul portal to make payments.
Matthew T | Expérience généraleVery friendly and helpful would highly recommend
Christopher D | Premières impressionsClean facility, helpful staff.
Chrissy E | Premières impressionsThe securing of the storage unit went well and was very informative. However, when we attempted to check out we were met with zero help. My fiancé was turned away instead of properly ending my rental.
Angela E | Expérience généraleThe attendants were super. The problem is the scheduling office is deceitful. Useful information upfront denied. When I get to the counter I have additional expenses and no free month storage.
MARY W | Premières impressionsQuality service Easy check in
Ronald W | Premières impressionsOur experience storing our Fifth-Wheel was excellent. If there were 220v power connections available, we would have gladly paid more. 110v connection wasn't enough for our batteries to stay charged.
EDWARD S | Expérience généraleTried to discuss the cost of the storage unit with the manager, despite one price and signage, he insisted that this was a mistake and charged us more. We did not receive friendly, prof. service.
REBECCA S | Expérience généraleMy check in was professional and respectful. The girl made sure I was informed and took me on a tour of my unit pointing out the necessary points of interest. I was pleased with the whole process.
IRENE Q | Premières impressionsabove average rating.
John K | Premières impressionsMr Corey Lane and ( Tia) provided excellent customer service. I highly recommend this U-haul facility. It was nice to have positive human interaction that wasn't automated! Great job and thank you.
tonya m | Expérience généraleEveryone was very friendly and efficient. They were wonderful with customer service and providing thorough assistance. Great crew on Georgesville Rd!!
Amy T | Premières impressionsFast and accurate
Gary H | Premières impressionsMy unit had mice droppings and looked like roaches.
CYRENA B | Expérience généraleMy husband and I had outstanding customer service.
Linda m | Premières impressionsFrom start to finish with bumps from me in the middle, Corey, Tia, Greg, Dave, to name a few were Awesome. Due to my need to move in a short period of time; they were Great
Laura W | Expérience généraleExtremely helpful, pleasant, accommodating staff.
Anne M | Expérience généralePoor treatment by female staff who contacted me by phone on 4/23/19 lowered the rating from five stars to three and will likely result in my not choosing your company the next time a need arises.
Craig N | Expérience généraleSuper Easy to rent when you return a Uhaul truck when moving and the first month was free. Definitely would recommend
Tyler K | Expérience généraleI always felt safe and confident that my things were safe as well. I liked the garage loading area, the carts and the climate controlled units. The grounds were always clean and free of rubbish.
LAURA M | Expérience généraleGreat location easy in and out. Knowledgeable staff very friendly and willing to go the Extra mile.
Laura W | Expérience généraleVery nice and considerate. They went above and beyond up o help
Laura W | Premières impressionsEveryone was more then accommodating. I am very pleased.
Jeffrey d | Premières impressionsWorst customer experience ever I was one day late in checking out Uhaul took my $118,2 payment made on 3/29 that paid my acct until 5/14 and refused to refund. Will not use uhaul again and not recom
LEAH G | Expérience généraleI had my UHUAL climate controlled storage for a few years. Throughout my whole time with them, not only was the staff excellent and friendly; I had no bug issues or rodent issues. Highly worth it.
Andria M | Expérience généraleChecked in Sunday afternoon, had most of my stuff in, but came back around 7 and was lock out. I didn't realize had to check out. Is a good system and David helped me Monday morning.Great Job 5 stars.
Nicholas M | Premières impressionsThey were always VERY VERY kind, considerate, and VERY VERY professional. I STRONGLY RECOMMEND THIS FACILITY TO ANYONE AND EVERYONE THAT MAY BE INTERESTED IN PUTTING ANYTHING INTO STORAGE.
ROBERT V | Expérience généraleGreat service and attention to what I needed.
sandy b | Premières impressionsGreat experience with Dustin & Angie! They were on time, easy to work with and friendly.
Pam G | Expérience généraleEverybody I dealt with was very nice and helpful. Love the free month of rent. The dollies provided were a great help.
Keith M | Expérience généraleStoring a motorhome and the place is covered and has light and electric power to keep the battrries charged. 24 hour access and an array of security cameras.
jeff s | Premières impressionsHad nothing to complain about for the 4years our belongings were kept there so it was a great experience
APRIL A | Expérience généraleTia done a outstanding job. Showing me all the variables sites that were available. Thank you young lady!
Jim J | Premières impressionsCory helped me, the day before i came in and another man helped me. 100 % satisfied. clean and easy. Thank U all AT U-HAUL.
Mark v | Premières impressionsThis was a grateful experience , all I my concerns was address . Keep up the great work U-Haul. Jerome Harper Sr.
jerome h | Premières impressionsHuge site, largest I've been to. But, it was also the lease staffed. In the two times we went in there there was only one person inside a line of maybe ten people waiting. Needs better staffing.
Korey K | Premières impressionsGreat service
margaret s | Expérience généraleGreat people and great attitudes. Always helpful. I'll use them again.
JOHN R | Expérience généraleUnit was inside a climate controlled building, very secure and very nice for the price.
aisha c | Expérience généraleAs always excellent friendly service. Very helpful.
Keith M | Premières impressionsAlways helpful, thanks!
Dennis D | Expérience généraleCorie Lane had helped me setup my unit. He was very professional, knowledgeable, and kind just an all around swell individual. The facility is clean and very secure. My experience was great thanks.
Phillip M | Premières impressionsWe did not visit the facility. We had 2 UBoxes delivered. We filled one and they came back to pick them both up. This could not have been any easier. They were friendly, helpful, prompt and perfect!
Pam G | Expérience généraleAll the people at the front desk were a great help. Wonderful customer experience !!
william p | Premières impressionsExcellent
ADAM K | Expérience généraleGreat service!
tong y | Premières impressionsGreat staff, made it all simple and easy.
Kenneth H | Premières impressionsWell maintained facility with good access.
jeff s | Expérience généraleI had a great experience with this uhaul services. I have no complaints at this time.
Teneacha M | Expérience généraleI went to the Georgesville location early due to the fact I had no place to put my extra car since I moved. I want to say it was an excellent experience, your customer representative Corey is the best
Christopher H | Premières impressionsUncaring, unwilling to help or work things out, rude, stay away from this place.
Bryan W | Expérience généralePersonnel was very helpful
Don G | Premières impressionsDavid, the general manager was very accommodating and friendly. Thank you for allowing us to use your dock for our incoming container!
ROLAND B | Premières impressionsStorage space has electrical outlet that did not work at all. electric should be provided twelve out of twenty four hours.
Corrick W | Expérience généraleMove in was easy and the manager took very good care of me. When I had a problem, it was addressed quickly. Move out was also extremely easy. It was a great all around experience.
Kimberly W | Expérience généraleA gentleman with a nametag labeled "owner" helped us initially, and we were very satisfied with his customer service. He passed us on to a female however, to finish who was slow, and poorly trained.
Tyler K | Réservationprofessional service from the gentleman that serve me.
johnnie b | RéservationGreat place to store my stuff
Beverly W | Expérience généraleA great place to store your stuff
Tikoyo J | Expérience généraleThere was no pro-rate refund when we moved out.
Theresa P | Expérience généraleThe staff was knowledgeable and fast. They explained how the system works and walked you through the process.
Gerald F | RéservationI absolutely loved it and if I needed to return they would definitely be my first choice
Collisha T | Expérience généraleCustomer Service over the phone was awful. Staff on site excellent, but endless issues paying rental that ALWAYS cost me $!
gayle m | Expérience généraleThis was very an outstanding storage space for the RV.
JAMES J | Expérience généraleIt would definitely serve your purpose better if it were a 24 hour access!!
theresa r | Expérience généraleGood Customerservice
Noor M | Expérience généraleIt was busy and the wait was 30 minutes, but other than the wait, we were served excellently.
Diana R | Expérience généraleGreat facility - convenient and clean. The people were very professional.
James H | Expérience généraleDavid Schumacher customer service was extraordinary
ali s | Expérience généraleMade reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!
Dan B | RéservationMade reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!
DAN B | RéservationThe office people just seem a bit uptight, place is always busy, maybe short staffed & or overwhelmed. Maintained got a no cause of the alarm always going off every time I opened my unit.
david j | Expérience généraleThis place was amazing when ever I needed any help there was someone to answer my questions. Great facility and good hours to retrieve storage. Very affordable and well maintained.
John H | Expérience généraleGreat covered storage for my motorhome. Just sold it so I don't need storage any longer. Staff was courteous. Hours were adequate.
robert m | Expérience généraleThey allowed me to get my storage container within a short time of it arriving. I appreciated that a lot!
Angela L | Expérience généraleI had an excellent experience using your climate controlled storage facility. The staff was very helpful and knowledgeable.
LANJA S | Expérience généraleA lock-out lock was put on my outside storage after being there for only 2wks. I still had over a month left Luckily someone was there to take it off.The alarm card stopped working. Moved out.
shelia a | Expérience généraleThis was my second cross country relocation & this UHaul facility was EXCELLENT!!!
THOMAS A | Expérience généraleI would recommend Uhaul storage to anyone. My only complaint was they kept trying to bill me a month after I moved by stuff out.
Schena G | Expérience généraleStaff was incredibly friendly and professional. Only storage place I'll do business at.
Steven C | Expérience généralefriendly service.
Unhnee K | Expérience généraleAfter moving out kept getting emails about past due amounts and the actions that you were going to take and contacting my old address. I called and spoke with different people multiple but contin
MATTHEW L | Expérience généraleNo problems at all
Deborah J | Expérience généraleMy storage area was a work in progress thus it was dusty leaving my property covered in dust. For the price I paid, I was not expecting this situation. I will shop around next time.
Jay Y | Expérience généraleThank you for storage of my camper at your facility. Very nice place.
Jay T | Expérience générale