A few times, employees here gave me inaccurate information, which was a bit frustrating.
Kelley BCustomer Reviews for U-Haul Moving & Storage at Slaughter Lane
Testimonials From Recent Customers
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Guy that got me hooked up we super nice guy, he was covered up but never complained. He was hustling just getting things done.
Darryl TAll employees were helpful and efficient!
MICHELE BThis particular location is too small for the large trucks there. Oftentimes the loading dock is blocked. They are extremely busy and seemingly short staffed. Wait times can be lengthy. I called in last Friday purely out of courtesy to let them know I'd be picking my truck up a bit later than originally anticipated. They transferred me to the national desk where I was on hold forever. This was classified as a change to my contract and was just a brutal and horrible customer service experience on the phone.
Slade F | Expérience généraleI had a 9 o'clock appointment and was not hooked up to my trailer until 1015. The people there seem to be lost not really knowing what to do. They act like their appearance.
victor mThe staff are professional, present assisting, and they go above and beyond to assist their clients they did for me. They're definitely the A-Team.
Cynthia A | Expérience généraleLocation, due to parking, exiting and ebtering. But overall, it was great. I highly recommend this location for all your hauling needs.
PATRICK MIt was a smooth plan worked out and safely we could complete our trip and return with much less of hassles. Reversing trailer is a painful exercise but nothing can be done !
mahan pGreat experience! Friendly staff and smooth process at pick up / drop off
JESSE MWaited a bit longer than I thought to get my trailer hooked up.
LAWRENCE RStaff was awesome, always helpful!
STEVEN RWe showed up ready to unload our U-Haul truck into our storage unit. When we walked up to our unit, there was a lock on it. I informed the guy helping us and he got us a new unit. There was a lock on that one as well. At this point we are 15 minutes+ in and nothing unloaded - needless to say I was getting frustrated. Finally they found us a unit and we were able to get moved in. With modern IT systems it is not clear to me how something like this can happen - tighten up your game U-Haul! Having said this, the guy that helped us out was super nice and very apologetic.
DANIEL FWe had the van two hours and drive about 50 miles, and you charged us $100. You managed to add on several items. The price is ridiculous. I will not use uhaul again for a small job.
HENRY LNothing comes to mind. Everything was handled very well.
Geoffrey GNelly is awesome! She understood and took care of my needs to perfection at the Austin location! Very customer orientated, and very friendly. Nelly is very knowledgeable. Thank you Nelly!
JEAN MI was driving to drop the brushes to city of Austin large brush drop off location just about few miles away and the rented trailer tire shredded when I was driving on the highway, so I have to stop and contact roadside assistance. After the roadside assistance fixed the tire, it was well pass the time that the drop off location is closed. The drop off center closed at 3:00 pm and the tire failed around 2:30 pm, and my trailer return time was 3:30pm. The road side assistance completed their work to fixe the tire around 4:20. that was Sat, May 10th, and the drop off center closed on Sun. So I have to drove back, unloaded the brush, drive to Uhaul and try to return the trailer, since I could not finished, I asked if I can use the trailer again next week to complete the work for free, the worker at duty said: Yes, I can extend it for free to next Tue without close the contract, other wise, you have to pay for the new reservation. All is great and I did not ask anything in writing as approof, big mistake. I complete what I need to do on Monday and return the trailer Monday, a day earlier. To my surprise, I was charged $141 instead of $47 in the original contract. After I checked with the worker and he talked to the manager, the manager agreed to refund me $87. I ask why not refund me a full extra charge of $95 (just $7 diff), I was told the following: The worker on duty who told you to extend the contract for free until Tue due to the rented trailer tire failure should not have said so, he dont have the right to decide and he should call the manager, next time, you need to confirm with the manager, then he said just $7, you have the most extra charges refunded to you. My issue is not the $7 extra charge that is not refunded. My issue is because of the rented equipment failure, I have to load and unload the brush twice and take extra time off to complete the job next day which should be done in one day if the trailer tire did not fails. What about my time?? worth nothing? Also, you did not train your employee properly and put him/her on duty alone, anything he said regarding the uhaul contract, as a customer, he represent Uhaul, when you comes back said he said does not count, so I as a customer has to pay extra because your lack trained employee's wrong promise, that is wrong. I am plan to publish my experience to warn people that they need to get everything in writing, even with big companies,
XINGHAI TAdd additional staff to the counter or close the doors. One person at front desk trying to serve multiple customers and answer phones at the same time.
MICHAEL BNothing! The staff was great.
ANTHONY BYour app wasn’t working 45min+talking with customer service I moved on I rented at Home Depot I had to drive out of my way to do it but well worth the it in the end no issues
MICHAEL LThe guy who was helping return the trailer was very rude, disrespectful, and condescending. He was barking orders at me and others. Crazy.
STEVEN Smy whole rental process was a mess.
DEBORAH Hleaving room for traffic i got a rental with only 1/16 fuel and had to go up the road to do a turn around to get gas when the other exit was blocked due to parking lot full.
WILLIAM AI went by a few days before and the lady helping my wiring with her tester and it was good so no bad surprises when I went back and rented a trailer.
JODY SBe sure to double check the receipt to include all items. Packing blankets were not in the trailer and had to return for those.
STEVEN FThe truck cab was filthy. Was not fit to use for cross country travel.
Timothy Bwould not recommend to a friend because the person helping out was not friendly and bordering rude. I would not want my friends to be subjected to that kind of unkindness.
JAIME MAll 3 associates I encountered were friendly and attentive to the people they were working with. The store was clean and well organized. I will use this location going forward if I have needs.
Jerod BOutstanding facility and service!!
Hector M | Expérience généraleThe guys at the desk were mean because I went late (close to close) I was very apologetic but they weren’t happy about me coming in so late on Easter Sunday
GWENDOLYN RExcellent customer care. And they were ready when I came for the pickup, and gave me all the attention I needed and explained to me all what I needed to know about the rental.
RAED SEveryone was so helpful, responsive, systems were in place so check-in/out was swift, and all the staff were knowledgeable and personable.
PAIGE OQuick, easy and truck was in good condition
KRISTOPHER UPeople very friendly and very helpful I will use them again If have to
ARMANDO CGreat folks! Thanks so much!
TWILA SNeed more staffing for front desk jobs. Geographic location is not great - because of traffic, there's really only one way to exit the lot (Eastbound on Slaughter, which is not convenient.
ROBERT SExcelente servicio y amabilidad
ADRIAN PLong line inside that was slow moving. Folks that were just purchasing weren't told about self check out until they had already waited 30mins. Luckily I was able to use the app and didn't need extra supplies
Kristy CThank you for your help everything went grate
MARLIN COnly reason on the no is I did the self return on Sunday. Only cleaning staff around.
HECTOR YThe representative were polite attentive and professional. This location is very good.
JOHN CExcellent Customer service!!
Terrie CThe lady that was helped me for check-in was very helpful and does multiple things to make sure customers are checking in. VERY satisfied with her service.
RATTANA NService à la clientèle
BENITO FMs Carmen is very helpful and took the time to call me back and made sure I was taken care of. Merci.
MARIA L | Expérience généraleStaff was friendly, attentive, and knowledgeable about your product details. Carmen was awesome!
Elias V | Premières impressionsCarmen provided excellent customer service and professional despite very extremely busy. Great experience with U-Haul!
DOYLE PI got great service and support this is the best run location I’ve been to
SEPTIMUS HTo improve your moving service, it would nice if your trucks had a dolly, even if it’s something fairly cheap and simple.
CATINA CI paid for the month of March and moved my things out on March 14th and I feel my account should've been prorated because I paid for the month and think it's unfair that you get to rent those units out before the month is over which means you get paid twice. I started to put the locks back on until the first but I feel like God will continue to bless me.
Charlotte S | Expérience généraleYo creo que todo esta bien buen trato y servicio
LUIS ZThe staff at this location are all absolutely amazing. So glad I went there for the trailer hitch.
BOBBIE CPara mi todo muy bien gracias
ALBA LMy trailer did not show as available when I arrived. This was frustrating because I had a hired helper meeting me at my loading location 30 minutes later. The rep at the desk, Nelly was EXCEPTIONAL. She handled my issue with ease and calm and got me all fixed up with minimal delay. I noticed how she handled multiple things thrown at her at the same time, and she stood out as an OUTSTANDING employee.
Amber LMy son and I came into this location March 3rd. Although I had called your location to make the reservation, somehow the pick up site ended up at another location. Nelly, if I remember her name correctly, very quickly corrected the mistake. We orginally oredered a 10 foot truck, but looking at it and his stuff, we decided we would need a 15 foot, just to be safe. Nelly quickly made that change. I mentioned we had tried to order help for the unloading, but had been unable to make contact. She got right on it and within a short while had the necessary help at our unloading two days later. I had used U-Haul many times and always have had acceptable help from the representatives. But, Nelly stands out from all of them. She was extremely helpful, friendly, never acted impatient, was also handling 2 or 3 other situations while waiting on us. I thought she must have been doing this for many years, but I was told she was fairly new. The only problem we had was in Tyler, Texas at the motel we stayed overnight, and we are certain someone in the night undid the tire straps. It was no accident that both of them were laying aroung the tires. Again, we called U-Haul and within 1 12 hrs, someone was sent to attach them again.
TERRY MThey are the Best I like this place very very professional
Ramon ALocation sucks because of traffic so nothing you can do. The people inside are nice and helpful but the app sucks and is a horrible experience.
Brandon SService was outstanding. From reservation to drop off upon return, the team at U-Haul from management to service techs went the extra mile for a smooth and quick experience. I highly recommend this location to anyone.
MICHAEL CNelly is amazing at the desk!
Ester MMake sure you show up before pick up. No sense of urgency. Waited 30 minutes. Then 30 minutes to pick up.
KELLY HCarmen was fantastic! She was able to answer all my questions, we worked out a game plan on what would be best for my vehicle and finished earlier than quoted time. Very friendly and super helpful with the hitch install. Great job!
Clint CTruck was clean, but I felt very unsafe driving the truck! The steering/alignment was off and the truck drifted off
DENISE FNot well lit, unit was very dark. Had several issues moving out.
Joel M | Expérience généraleAll perfect thank
AVI GPlease call so I can explained
JOHNNY AThe manager is amazing over here. She is absolutely wonderful to work with. I would absolutely rent or purchase supplies from her on future needs!
ANDREW SCarmen and the guys up front were definitely A+. They all made the move out much smoother and went above and beyond their jobs.
Lauren K | Expérience généraleSome of the equipment, like the trailer I had, are very worn and in need of immediate maintenance. Ben was awesome and a real asset as a customer service representative. He's the reason I would go back to this location. Fix your rentals so people have a better experience.
SHELDON Wgood customer service
MELQUIADES RGreat customer service, thanks
ARTURO TThe storage facility did a great job of repairing the complete mess of the reservation that multiple CSR's had created. 10/10 for the storage facility. 10/10 for the truck. 4/10 for the reservation and original truck pick up.
HAL W | Premières impressionsIt's been kept up with and maintained very well over the years.
Princeton M | Déménagement en ligneGreat experience
M E | Premières impressionsExcellent service
JUAN P | Premières impressionsEmployees were very friendly and helpful.i had a unit there for many years, never had any problems.
EL J | Expérience généraleCarmen has been really helpful with everything from the process to the end. Merci.
SOPHANARY K | Premières impressionsI recommend this U-Haul location to anyone moving in the Austin area. Carmen Sepúlveda is the main reason this location runs and operates. If you know, you know. Be patient and you'll leave satisfied! 10/10
Glory C | Expérience généraleManagement and all office staff are professional. If I ever again need a storage unit, this is where it will be.
VIRGINA D | Expérience généraleCarmen demonstrated intricate understanding of the move in process, and made a normally stress inducing experience into an enjoyable and efficient transition. She does the work of 5 people!
Aaron H | Premières impressionsThe only issue I ever had with this storage facility was the location. It is difficult to get In and out of the parking lot, which is a challenge Itself.
bradley b | Expérience généraleStaff was excellent. Due to my NM license, there was an issue with an international drivers license required by the "system". Well, I was abrupt with that issue and the agent took it in stride . The manager overrode the system to fix the problem. I apologized, of course, and everything was completed. I highly recommend this facility .
JOHN S | Premières impressionsThe staff is overwhelmed speaking to walk in customers and giving out maintenance requests to staff. They also are required to answer the phones. It is hectic for them. They should receive additional training to help support their roles, interpersonal relations, and managing tasks.
adriane c | Expérience généraleThe UHaul storage building is on a very busy corner with limited parking, but the storage units are clean and well lighted. Also, the staff was courteous and helpful.
Rod D | Expérience généraleClean and staff was helpful.
Jerry E | Expérience généraleSomehow had roaches in one corner of my unit and they were babies! I haven't been to my unit in months since I picked up my fall decor and I haven't returned anything! Now all of a sudden I find roaches 荒 I have not seen a house roach since 2010
shelia s | Expérience généraleIt is
Alonso G | Expérience généraleCarmen is literally the best ever. Someone should give this woman a raise and a bonus! She is so kind even though this story is always wildly busy. Most recently, I was moving out of my storage unit and trying to get movers to move my stuff into a UBox to ship to Illinois. I was so close to cancelling the order, after finding out that the Slaughter Lane location temporarily paused UBox services. Carmen literally drove to the Ben White location to get my UBoxes and bring them to Slaughter Lane, at no charge to me. She was communicative, friendly, and kind when I needed it most during a cross country move. She also coordinated with my dad, who helped manage the move in Austin since I am already in Illinois. She was sweet and kind with him the entire time. Can't thank her enough or reiterate: GET THIS GIRL A RAISE!
BRITTANY S | Expérience généraleThe only complaint I have was the long lines at the counter. The place was just very busy and they seemed to be doing the best they could. I would recommend! I also rented a truck for both move-in and move-out and was happy with that process as well!
Sherry K | Expérience généraleCarmen was very helpful and friendly
CYNTHIA S | Premières impressionsThis unit served its purpose and it was easy to manage the unit through the app. However, a new employee did stress me out quite a bit by making me believe my unit had been emptied and calling me to ask if I still wanted it the morning of Friday, August 16. That led to the start of a police report I allowed to expire when I finally got a call back saying, "Oops! Wrong unit (even though they'd been telling me my exact unit number was emptied)." That is ... Something you may want to double check before calling a customer. Sorry if I came off a little hot in the voicemails to the manager's number I was given, but I'd argue that would be a pretty anger-inducing call for anyone! Overall, not a bad experience and I really appreciate this place processing my move out quickly so I wouldn't have to pay for a month where I didn't need the unit, but just make sure new employees know to double check certain things and have empathy for the person on the phone.
Joseph S | Expérience généraleU Haul, is the best and real organized. Professional staff. Always making it fast and beet prices
Richard R | Premières impressionsI saw dead roaches on the floor of the 4th fl where my stuff was. There were no dollys to move bc the homeless stole all of them and they weren't replaced and I had to buy my own. Managent did nothing to help annd didn't even seem to care that they had no equipment to help their customers. I called this location several times and nobody ever answered their phones so I was always transferred to the main uhaul line-I left a note for management to get back to me and she didn't after 3 weeks so had to reach out yet again. It's poorly run and that is seen everywhere.
Marcia S | Expérience généraleThe location was very busy and there was only two employees working. It was stressful and irritating. The gentleman at the desk was handling two customers at the same time. He needs a raise. He is the only reason I'm leaving an average rating. Otherwise it would be below average. You need to have more employees working. I wasted a lot of time waiting in line after driving 15 hours to get there and just wanted to be done. HIRE MORE PEOPLE! The front room was jammed packed with boxes, that you only had one way in and one way out. I had to climb over things to get out.
Victoria C | Premières impressionsAll the people that work in that location really do go above and beyond for you. Yesterday they can be busy at times. Probably due to the excellent service at this location! Carmen the manager took care of everything thing in the absolute best way possible. Carmen and her assistants are well trained professionals. They make you feel welcome and valued.
ROBERT H | Expérience généraleIt was very hard to access the building. Frequently the employees would park trucks and trailers in front of the loading bays so there was no or very limited access to load/unload. On our move-out day we rented a truck at 6:30pm and while I was in the office renting the truck, an employee parked a trailer in the only available bay. We only rented the truck for 12 hours. We asked them to move it and they told us no then left to go home. We had to wait for other customers to leave, then use a non-truck bay with only two hours left to closing. We weren't able to load everything into the truck because of the lack of time. We had to return the truck and come back several times in our car to get the rest. That's not acceptable. Even when you could find a spot, it was always crowded and hard to back into. There was always a cause for significant delays, both moving in and out. There was even one day I was stranded on the road, I couldn't even turn into the parking lot of the building, because it was crowded with trucks that were dropped off. They need a better system or alternative parking for the dropped off trucks because the current system makes everything harder for the storage customers. I will never use this location for storage again. It's not worth the hassle.
REBECCA F | Expérience généraleEverything was great except the price hike after each year.
Award M | Expérience généraleChristy was wonderful.
Jane S | Premières impressionsI first worked with Francis at the Research Blvd location but she referred me to Carmen whose location has 24 hour access. Francis was incredible to work with! Carmen and Abby were very helpful! I'm happy to have a storage unit at their location.
Eboni H | Premières impressionsVery helpful staff
austin f | Expérience généraleVery easy and convenient
Lourdes M | Premières impressionsBeing told that the doors were unlocked and I didn't know how to use my card, as a senior citizen, I had to wait while to prove it to someone that they were locked! Next thing the unloading and loading area for individuals was always filled with cars! The carts all had rails on them except one! Which took me several trips to retrieve my belongings. There was just one that was a flat cart. More time out of my day! I was charged a late fee a couple of times because of my card being hacked. I tried the first time, going to the office and the new general manager at the time said that she could not refund my late fee. The other times I just didn't bother because I felt it wouldn't matter. I spoke with the new GM as I was moving my belongings out, without an area I might add, I told her the situation that I had one more pick up things left and I had to drive north of Leander and there was no time for me to come back That evening of 4 April. Early war on the fifth which my rent was due I was there and they had already charged me April rent. Of course it came out early April 5 immediately. She did give me a credit. I don't understand why you take it out immediately and it takes a long time to get it credited back . Once again I am a senior citizen and I need all the money that I can keep. I would also like to mention that the new general manager is very professional and friendly, the best one yet. The only problem I had with that was the employees interrupting her when she was taking care of my needs. She was absolutely fabulous!
Kennetha C | Expérience généraleFrequent Lee went into office area spoke with various employees, every single, one of them upstanding, respectful, thoughtful during a very stressful time of moving. They were courteous and walked you through step-by-step that made it feel very comfortable again appreciate all staff members and the quality of service keep up the wonderful work your employees only as good as their trained so you are doing an outstanding job yourself. Thank you so much. Be seeing you in the future.
Patricia S | Expérience généraleI would greatly appreciate extended access hours
Joshua B | Premières impressionsEveryone was so friendly and welcoming Great team 10/10
Daniel M | Déménagement en ligneStaff was outstanding they didn't make me feel rushed. They explained things to me in detail so I was able to comprehend what I needed to be doing for Rental and for storage during this highly stressed time of a move they made me feel comfortable and relaxed. definitely will keep using them.
Patricia S | Premières impressionsI had a problem with the gentleman that was working in the garage. He was absolutely rude, obnoxious and uncomfortable to be around. He acted like serving was a burden and he talk to you with hostility. I don't know his name but I'm sure I'm not the only one who complained about him. Everyone else was great that's the only reason why I couldn't give you guys a full hundred percent.
jamie B | Expérience généraleThe folks operating the Slaughter Lane UHaul are the finest in the business. Kind, courteous, helpful, etc. I had such a great experience with the folks there I regret moving away!! Thanks for everything, SLaughter Lane UHaul personnel!!
Jacob T | Expérience généraleVery helpful
armand N | Premières impressionsAmazing service. Moving is already so difficult and stressful. Nice to find this Uhaul storage facility.
David M | Premières impressionsGreat place, great people. They listen and make sure you are taken care of in timely manner.
Lomardra J | Premières impressionsThey have roaches.
Briana B | Expérience généraleI have been with this facility since 2004 and have been very satisfied with this facility.
CHRISTINA R | Premières impressionsMany thanks to the employers to supported me.
Monica K | Premières impressionsThe staff greet me when I walk in the door every time they are helpful and willing to help, always stocked with what I need I’m very pleased.
jacqueline r | Premières impressionsThis UHaul location is my favorite! Staff are always helpful and nice. Excellent service à la clientèle. The GM Veronica Luna was amazing!!! We had some issues and she solved them without hesitation in minutes. We left happy and satisfied! Definitely would recommend using this location for storage and/or Uhaul moving equipment. I will definitely be using them again!
Adrianna T | Expérience généraleThere were bats in our first unit and we had to change units a couple of times.
Fredericka M | Expérience généraleMy rent kept going up which is why I left.
Victoria P | Expérience généraleThe first time we used this facility, the elevator stopped working. The employees were unable to provide me with a time it would be functioning again. There was no urgency to fix it. The next time i came back, i used the "moving help" in which u-haul suggested when i used a truck. The company didnt show up. U-haul was unhelpful because it is a third party, even though its part of the truck rental process. I had to move everything myself. Overall, the u-haul experience has been much lower than what i had with extra space storage ans would not come back.
Karen K | Expérience généraleFor the pass, I would say 20 years I have seen managers come and go, but I always knew them and had a rapport with them. Never had an issue with the staff, but I would think that when a person is leaving and leaving prior to the end of the month which mine was up on the eighth and I left on the 28th and was paid up that they would've at least said thank you for using Uhaul or something. The girls theirs seem very unprofessional didn't seem like they gave a crap and just dismissed you like you were a rag and that was my worst experience in all the years that I have been there.
BERNICE O | Expérience généraleYour employee Ashley at Slaughter and I-35 location was very helpful.
LEON M | Premières impressionsHonestly I would like a refund. The storage unit that I rented out was not ready to be used, it had double locks from the previous tenant. When I brought it up to the staff they told me I had to pay a locksmith to come remove a lock to a storage unit I just rented out.
Abril S | Premières impressionsThe Staff was Courteous & Professional In Sprite of My Health Issues & Homeless, Thanks To God 🙏🙏🙏.
Marty C | Expérience généraleVery helpful and took time to go over everything.
ROBERT B | Premières impressionsVeronica and her staff were all VERY helpful and professional...even the dcheck in dude outside was even greetful
David R | Expérience généraleVery professional and Courteous?
RICHARD V | Expérience généraleNo payment options or help for people going through a harsh time, people put stuff in storage not only because they have so much stuff and lots of money to have extra storage. Other people put it there because they are sleeping in the car but they things are valuable. I hope I get notified of when they are selling my relative's ashes and my furniture
CAROL A | Expérience généraleThere were bats. One was in my first unit. Also, I was assigned a unit that was smaller than I was told on the phone.
Fredericka M | Déménagement en ligneNice friendly Atmosphere!
JOSEPH N | Premières impressionsOverall good experience. The location is slightly inconvenient but that is because of traffic and nothing necessarily to due with uhaul.
Triniti B | Premières impressionsWe have been UHaul storage customers for many years. Although we do not live as close to the facility as when we first rented it, we have liked it and continued to use it. The staff have accommodated our need to downsize our rental space and we're flexible with us as to the completion of our move.
carolyne r | Premières impressionsStaff was very nice, informative and helpful.
Melody W | Premières impressionsStaff was rude and unhelpful. You charged a cleaning fee and it wasn't warranted.
West R | Expérience généraleVery nice setup and felt secure / safe accessing the facility.
Lory P | Expérience généraleTaniesha was very informative and helpful with the check in process and when I needed to switch to a bigger unit. The first day I moved in, the lock that should've been provided for the unit wasn't inside the storage but she provided one very quickly since I was on a tight schedule. Although the store was busy, she seems to work well under pressure. Rosie/Rosa(can't remember which) & another young lady there on 3/2 were also pleasant and helpful.
Jacsina O | Déménagement en ligneNo public restrooms. Both restrooms have had an out of order sign for weeks. Card readers for access do not work.
Alexandra P | Expérience généraleMauvais service à la clientèle
Madison M | Expérience généraleManagement and staff are rude and untrained.
Madison M | Premières impressionsI have rented a storage unit here in the past so I decided to rent again. This is a convenient location for me. The gril that originally set up my rental was friendly and very helpful. I wish I had gotten her name. The others, not so much when I have been in for various reasons. Need earlier office hours on sundays. I was there before 9:00 a.m. to speak to someone and they opened the door right at 9:00 a.m. however there was only one guy working. There was a line of people yet some of the workers decided to go get breakfast tacos at 9:00 a.m. instead of working. That needs to be done before office hours so that the customers can be tended to during office hours. The staff is not welcoming. There is no "hello", "how are you", "sorry for the wait", Etc. A simple hello would work.
Emma G | Premières impressionsStaff appear to be dirty and not neatly groomed. They try to charge you for what is clearly against well understood policy.
Charles W | Expérience généraleI routinely recieved above excellent service from Amos Dyer and Levar Williams at the Uhaul store located in Austin, TX at I35 and Slaughter Lane.
Ariel X | Expérience généraleThanks for going out of your way on new years eve. Very kind, professional staff.
Zoe W | Premières impressionsOnly issue I have was that the access card malfunction multiple times. Office made to aid me a few time to enter facility.
joel r | Expérience généraleThank you for the excellent service
JAMES M | Expérience généraleLavar Williams and Amos Dryer are the best! Love those guys! They were very helpful and such a pleasure to be around! The helped this old woman out when she needed it and even remembered me when I came back. My husband needed help too and they were right there!
Carolie W | Expérience généraleGreat customer service and happy staff workers. God bless them.
Gloria E | Premières impressionsStaff was friendly and very helpful
Christian C | Expérience généraleWant to commend Jerry my attendant front office as courteous polite very helpful since I am a73yr woman disabled moved to Austin TX. Thanks Ms.Casarez
eva c | Expérience généraleFront desk rep displayed zero effort to resolve any issues
Larry L | Déménagement en ligneVery helpful staff!
Amber G | Premières impressionsThis place is very dirty and never has soap or the flat bed of dolly equipment for paying customers. You have to search and search on all 4 floors of the building to find anything to help you move large things. Also, when I went to close out and turnover my unit, the guy behind the counter walked off and left me waiting a very long time before somebody else came in. It seems there's a lot of employees but none willing to help me.
RICHARD H | Expérience généraleGreat Service
ANDRE A | Premières impressionsWe were not told that we needed a key card access, the guy told us it was a 24hrs storage but the front desk lady told us it was not. There was also a huge concrete column going down the middle so most of our space was taken up. If it was not for the front desk lady being amazing I might of given a harsher review.
Brianna R | Déménagement en ligneThe woman who assisted me also loaded new boxes into my car. Big help to handicapped old lady!
Katharine M | Premières impressionsStaff was great!
Julio A | Premières impressionsDespite me not getting a bigger self storage I appreciate you guy's
eric d | Premières impressionsI really appreciate the friendly and helpful staff. at this location
James K | Premières impressionsVery rude, disrespectful associates at desk. Not dressed in any uniform and you had to ask to be helped. They made fun of me as I was walking with a limp due to my hip surgery and we're openly talking about it in front of other customers. Only one associate was nice and helpful. This was not a true reflection of all other U-Haul places as U-Haul is amazing and was truly surprised by the level of unprofessionalism at this place with no manager on duty either.
Jeffrey H | Expérience généraleThe employees at the desk were more concerned with conversing with each other than assisting customers BUT overall it was alright
Cherish D | Premières impressionsMaybe it is employee turnover like so many businesses now. We were given a key to the rental and told to go find the truck. The lot was full even having several lanes three trucks in. After searching the entire lot, the truck was found to be parked behind another and not clearly marked. Poor customer service. In my opinion the truck should be brought to the front for customer pick up and inspection. Upon inspection the miles were unable to be seen and there was a low tire alert on the dashboard. The store itself clearly had not be swept mopped or cleaned in quite sometime. I would highly doubt doorknobs etc had been wiped down. Although a comment was made about no reuse/sale of the lock and key due to cross contamination ….. really? Several of the staff were helpful but a few not so much.
Kristi B | Expérience généraleEverything was great! Cristy was very knowledgeable and extremely helpful. The only suggestion we would make is having trash cans somewhere in the building, maybe one per floor near the elevators. There was a lot of trash (mostly broken locks and water bottles) and we had to take our empty water bottles in the car with us too. Other than that, great service overall!
Paulina M | Premières impressionsStaff went above and beyond to show me how big each unit was and what I should be able to fit
David S | Premières impressionsVery clean, safe and well lit storage facility. All the gentlemen working there were very nice and friendly and helped us with our needs. We had no issues at all with this company. Would highly recommend this storage facility. Five star review! Thank you!
WILLIAM/Alice D | Expérience généraleThe reservation process seems great, but does not reflect on site availability. The unit I reserved was not available when I got there, and that was the only reason I chose this facility. I think a more accurate representation and better on site processes would help customers and employees.
Scott J | Premières impressionsSuper accommodating. Grateful for the elevator, truck ramp, and flat hand trucks.
Piotr M | Premières impressionsYour staff there at the slaughter and I-35 South they're great man. There's a few things I don't know about reserving storage or even a truck but your staff was great when they they helped me out tremendously and I thank you.
Carlos B | Expérience généraleIt would be nice to have access till later in the evening, maybe 9pm
brigitte j | Expérience généraleBefore attempting to move my personal effects from storage unit, I would have rated Above average to excellent, but my exit experience was bad. I attempted to contact the Slaughter location on multiple occasions prior to the day of move out. I left a message with customer service Rep for Manager Tristin Timms to call me and I was told I would hear back from him. Next day with no call back I called again for Manager and person advised that she could help that she assist this location. I asked about my unit and that I had left my key in Houston and did the facility have a bolt cutter to cut my lock. I was told that they did and that it would not be a problem. When I arrived I was denied access and said I needed to call a lock smith to enter my unit. After an hour plus delay in locating a lock smith on a Saturday morning the lock smith arrived and opened my lock in less than 30 seconds. My overall issue is not that I needed a lock smith to open my locker it is the fact that I was given incorrect information and if I would have known about the procedure, I would have arranged to have open prior to the morning of my move. The manager on Duty tried to accommodate and indicated that she was new to the location.
George B | Expérience généralethe bathroom available to off-hour storage clients was filthy and without toilet paper for at least two months. it was never shut down but was effectively unusable.
Christopher B | Expérience généraleMuy buen servicio
mayra c | Expérience généraleCorner units are in the sun and summer heat exceeds temperature "climate control" standards. I get that I secured the unit at the last minute but am still highly disappointed in the outcome of my valuable pieces after baking in the sun day after day which is I ended my lease sooner than anticipated.
AMANDA B | Expérience généraleGreat staff answer all my questions about me.moving out before rent was due extremely professional and overall great facility
Tracey H | Expérience généraleI walked in & the customer service representative "Ronald " was readily available to assist me & I received superb service along with informative information in regards to my storage needs. I value this type of service & in closing Thank You, Thank You, Thank You.
DONALD B | Premières impressionsIvan was NOT helpful at all. He was negative and almost derogatory. Bryson was polite and helpful which made the experience with Ivan less of a concern.
Heidi N | Premières impressionsExcellent service à la clientèle.
trinidad a | Expérience généraleI'm suppose to have 24/hr access however I went last night with a loaded trailer to complete my move and could not get in. This was very inconvenient and upsetting. My 1st experience on my 1st day not good.
Chantrelle G | Déménagement en ligneThe General Manager was a delight and very helpful to me! Merci
C K | Expérience généraleI was returning a one way rental and also getting a storage from that location as well. The guy who helped me was so nice and kind. I appreciated his kindness after a long and stressful drive. I didn't get his name but super nice guy.
Tracey H | Premières impressionsMyballsonyourchin100@gmail.com
Kenneth h | Premières impressionsNeed more help and people to maintain the common area of the storage
C K | Premières impressionsAll employees were very helpful and accommodating. The cashier was extremely patient with me. Even when he showed me were the storage size facilities were, the girl next to him knew I couldn't open them and opened them for me. They even offered me water. The young man who helped me with my boxes was extremely helpful with picking them out. He was also helpful with loading them up. It took me a minute to figure out how to put down my back seat and he waited patiently. I would highly recommend Uhaul the customer service was extremely excellent.
Sherryl M | Premières impressionsYour website refuses to let me leave a feedback about my horrible experience or your scam, lies, and stealing!
haddar g | Premières impressionsManager at the slaughter/I-35 in Austin was great. Made the experience manageable. That's Kristian (I think)
Lauren K | Premières impressionsI did a walk in for a storage unit. Was informed they were sold out of the unit I wanted, but then someone said that they were moving out of their unit and someone went to make sure everything was cleaned and ready for move in. I then was able to get the storage unit I needed.
ABIGAIL C | Premières impressionsThe guy who helped us was Amazing!!!!
Katilyn O | Premières impressionsStaff was very understanding and helpful. I had a great experience and will definitely recommend this location to family and friends. Lauren
Lauren K | Expérience généraleThere is a women up front that works the reservations at the Slaughter/IH 35 location in Austin. . I wish I had gotten her name, but she made my move somewhat enjoyable. She is very pleasant, and very helpful and knowledgeable. She really seems to enjoy working customer service and does a great job. Thank you to her and the staff there you were great! Lauren Karlic
Lauren K | Premières impressionsThe staff here was unhelpful and expressed zero interest in meeting my needs. I am a very low-maintenance customer who has worked in customer service for many years and I was shocked at how little these employees seemed to care about anything at all. I terminated my lease the same day I moved in to go to a different storage facility.
Kyrie M | Premières impressionsWe ran into an issue where the storage unit that I had booked online turned out to not be available after all. The agent explained that the unit was abandoned and it hadn't been seized and emptied yet. The fact that the website and onsite accounting could be so far off was really disappointing. I felt like my prom date ditched me when I went to pick her up.
James W | Premières impressionsVery rude staff and no organization
Jane a | Premières impressionsS.O.
Henry F | Expérience généraleCustomer service call center , was VERY rude and not helpful at all. Was on hold for 45 min to tell me they couldn't find me in the system and I needed to go to the facility. The 3rd party movers for 2 1/2 hours late and I helped them move my stuff.
Jerry A | Expérience généraleI had a young man assist me at the Slaughter location Austin. His is Ronald don't know his last name . He was so polite, helpful. He gave all info .and reserved and showed me the Unit .Excellent customer service. He works 7-1pm….Lou Ann Lucas
LOU A | Premières impressionsChanging from a bigger storage unit to a smaller was simple. The representatives were awesome and very nice. Thank you so much for your help.
trinidad a | Expérience généralePoor operators and management. Rude and Completely inadequately prepared to run this business.
Colby B | Expérience généralei like that i was given a FREE month of storage for me rental.. thank you
diana a | Premières impressionsvery helpful staff
Joshua B | Déménagement en ligneThe employees need training on how to use your system, a lot of time is wasted by them trying to figure out the system. Also, very poor customer service. Several people waited more than 20 minutes inside the store & we were asked to handle our request through the app because it was 6:59 and they were closed. She was the one that took long because she did not how to use your system and kept asking others for help!
claudette G | Déménagement en ligneThis is the 3rd unit i have rented at this location. The facility is in excellent condition, is well-maintained, and well-lit. Sometimes the line at the retail counter gets a little long, but otherwise the level of service is excellent. Merci.
John B | Déménagement en ligneAfter clearing out my Unit, I received a Bill for not paying my Storage Fee. I had paid for that month. I received a Bill For This Month. Someone needs to learn to Update Their Files. I called 05/18/2021. I was supposed to receive a call from the Manager. I have received No Call Back From Anyone. Get It Together!!!
Michael R | Expérience généraleStaff was courteous, kind and helpful. Thank you.
Larry J | Premières impressionsMerci
homer t | Expérience généraleThe staff was very professional and courteous
RICHARD V | Premières impressionsThe Associate that helped me was wonderful! It was very nice working with someone with a positive attitude. He was very helpful and friendly.
jessica d | Premières impressionsIt's never any fun, moving, but UHAUL definitely makes the ordeal a little more tolerable. A very friendly, & helpful Staff...nothing is too much trouble with Ross (at Slaughter Ln,) behind the wheel. Thank you all for being such a big help! Debbie. G
debbie g | Expérience généraleUHaul provided a storage unit free of charge for 30 days for those of us who were negatively affected by the Winter Storm last month. This was very helpful to us while we moved stuff around to get broken pipes fixed and drywall replaced. You helped us manage through a very frustrating situation. Thank you so much, UHaul.
Lawrence O | Expérience généraleRonald was on the ball and there anytime I needed something when I rented my storage unit and dropped off the truck. Great experience!!
leslie b | Premières impressionsMy only concern was that after I moved out of 3 units on January 2nd, I continued to get 'late fee' notices via email. Spoke with Corporate Office and she said would email the facility. Yesterday, I got another email with additional late fees.
Irma S | Expérience généraleI always know where to store my stuff. I just wish that the prices were lower
Michael R | Premières impressionsI have nothing good to say about the GM, Ross.
jessica c | Expérience généraleU-Haul at Slaughter doesn't answer phones. During the pandemic, I went inside and only one worker, Jeanie was wearing a mask. Social distancing was not taken seriously. I had to call the national office numerous times to get a message to Ross the manager there. I had major heart surgery and didn't want to go back inside again because it was a risk to my health. Better attention to clients needs to be addressed. I had storage there since 2005. Glad that part of my life is over.
THERESA D | Expérience généraleMessed up my billing and illegally locked me out of my unit. I called days ahead and was told by management that everything was taken care of, but was still locked out when I arrived with professional movers. Had to wait a half hour in long line for someone to unlock the unit. Even though I moved out on the 6th, was still made to pay for the full month through the 26th.
Jason L | Expérience généraleI was in a quick need of a Unit, & worried that I might not get one in time for my Move, the next day. U-HAUL Storage Facility, was close, processional, courteous & with a helpful Staff, they turned my day around. Thank You Guys! Debbie.
debbie g | Premières impressions~ The truck has a very annoying, high-pitched whistle which occurs at about 70 miles an hour; not very fun on a 24-hour road trip! Seems to come from the driver's-side windshield, in the corner. ~ The air conditioning would also simply cut off, for no reason, causing us to scramble about playing with dials, etc. until it began working again. ~ The young man I initially spoke with about accessing our free 1-month self storage unit was more interested in telling me what was wrong-- i.e. he wasn't finding a reservation made from the Holland, Michigan store-- than in how to help me remedy the situation. I literally had to ask him, "So is there anything you can do to help me fix this instead of telling me what is wrong?" He immediately responded, "Oh! I can make a reservation for you." Why wasn't that his first suggestion?! ~ When I arrived to get my storage unit the help seemed unsure of what they were doing. When we were finally assigned a unit and took our first load up, we opened the unlocked unit to fin d it full of someone else's stuff! When I returned to the office, no explanation was offered for the mix-up and no apology for the inconvenience. Maybe a little better training in customer service is needed?
Sandy M | Premières impressionsGood people Good prices.
sean c | Premières impressionsThe lady that checked me in was very professional and helpful and I appreciate her very much. Thank you, Gary
Gary R | Premières impressionsEasy access, convenient, clean and safe location. The staff was always very helpful when I had questions. LC
Linda C | Expérience générale24/7 Access should be available to all for free
Dejone T | Premières impressionsThe staff at The Slaughter facility are amazing people. Professional, knowledgeable , helpful & caring. Someone was always able to answer my questions or offer advice about a moving project as needed. AND your costs made it all "doable" for my family.
Pat G | Expérience généraleAs I was removing my stuff from the unit we had roaches crawling under the wall from the other units. I didn't like the fact that you couldn't refund me the money for the 4 remaining days on the unit.
Kay S | Expérience généraleI can’t remember his name, but the general manager was great and helped us with the whole process and made it easy on us!
Isabel P | Premières impressionsIt was a very smooth transaction to rent a truck for a day and storage unit for two months. Thanks for the one month free as it really helped in the transition from Buda to Bandera. Very nice facility. Great experience - especially in this stressful time .
LINDA C | Expérience généraleWhen I moved in the alarm system was malfunctioning and there didn't seem to be any urgency in fixing it. Also, the after hours entry system didn't work. Most of the staff was friendly, but some could have been more friendly. When I moved out, everything seemed to work fine.
jennifer b | Expérience généraleVery helpful
John H | Premières impressionsThe staff was very friendly and helpful
Tyler D | Expérience généraleI was charged for another day even though when I turned it in there was notes on my acct and I had them look at it it was a mistake on U-Haul and I spoke to Liz in traffic And she notes my acct
Thomas B | Premières impressionsI've been doing business with U Haul for many years and have never been disappointed. Great staff and service always.
WENDY D | Premières impressionsThe folks at the Slaughter location were outstanding. Very friendly and helpful. I would definitely use them again
Tyler D | Premières impressionsit was fast
Miguel P | Premières impressionsLocation Is convenient, I had easy access to my unit and it was kept clean . The staff is very helpful and friendly. I highly recommend this U- Haul Storage
SIGNE S | Expérience généraleIt was a nice experience renting.. The manager was very kind and making sure that everything went well with the rental.. I would definitely rent here again..
Rose D | Expérience généraleGreat location but no where to park
Angel C | Expérience généralePictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit size
Denise M | Premières impressionsExcellent
charles t | Premières impressionsthe staff is very professional
RUBEN C | Expérience généraleI am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hap
Angel R | Premières impressionsEveryone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.
MARIANNE R | Premières impressionsWe have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Fortement recommandé!!
Elizabeth L | Expérience généraleMuy buenas instalación dios los bendiga
ronald s | Expérience généraleThe group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!
Jeff O | Premières impressionsToo elongated miscommunication!
ANGEL J | Expérience généraleThe 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went off
herbert c | Premières impressionsa minor dispute was handled quickly and professionally. Thank you, Orlando.
tom m | Expérience généraleSome of the employees are very helpful and other seem to ignore me and don't assist me with my needs. Maybe a culture thing but I consider it annoying.
SYLENA S | Expérience généraleGreat HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsen
tom m | Premières impressionsExcellent service à la clientèle. Very friendly and helpful. Merci
Sina S | Expérience généraleInformed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...
kathryn A | Expérience généralehad issues checking in and out of the units
Mike R | Expérience généraleGreat staff. Clean and easy access. Safe and climate controlled for my antique furniture.
Lori H | Expérience généraleGreat service they are quick to get you in and out.
Mary R | Expérience généraleDo I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?
Xochitl R | Expérience généraleWould use again if needed
Connie C | Expérience généraleGood experience overall
JOSEPH M | Expérience généraleGreat job all around
paul r | Expérience généraleThe owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.
stephanie m | Expérience généraleService was good.
jamie y | Premières impressionsGreat service
kimberly c | Expérience généraleVery helpful and friendly.
Mathew T | Expérience généraleTook a longgggggg time to check out. Like upwards of an hour.
Anthony M | Expérience généralevery good and very friendly
Jordan R | Expérience généraleThis U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.
Connie b | Expérience généraleU-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.
Privacy R | Expérience généraleOutstanding staff and provided help immediately.
Mathew T | Premières impressionsGreat facility- easy move.
Gabrielle G | Expérience généraleThe manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.
tiffany p | Expérience généraleWe were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!
Star M | RéservationGiven poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learn
Soila G | Expérience généraleMy first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Banic
carl b | Expérience généraleConvenient location as well Satisfied customer, thank you for all your assistance
Edgar M | Expérience généraleCourteous staff
karen m | RéservationRoaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.
william t | Expérience généraleGreat staff everyone was very professional & friendly. Outstanding customer service
maria c | Expérience généraleService was great. The girl who waited on me was very sweet & helpful. The facility is very nice & clean
Edie H | RéservationMichael was particularly helpful in my move out process. Very friendly too.
Grace G | Expérience généraleThis Uhaul is great - quick in and out. Everything was ready to go which minimized our time there.
Elizabeth L | Expérience généraleHad to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout are
Soila G | RéservationThe building is clean and well lit, the staff was helpful.
Laura C | RéservationThe staff was always very friendly and helpful
SUSAN F | Expérience généraleI have been coming here for 4 years for all my moving & storage needs. Every single time it is a great experience. I recently moved to Buda & will continue to come to this location for future needs.
GEORGIA G | Expérience généraleI rested a u-box. When is cam to pick it up out of storage. I was not aware that they needed 24 hour notice to get it out of storage. When checking out U-haul should inform people to avoid delays.
manuel s | Expérience généraleGreat experience.
Eric R | Expérience généraleGreat customer experience
GREGORY D | Expérience générale