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JOHN WCustomer Reviews for U-Haul Moving & Storage of Auburn
Testimonials From Recent Customers
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People very rude. We got our truck 3 hours after the scheduled pickup time. They insisted they informed us that it wouldn't be ready but I checked my email and texts multiple times, they didn't say it wouldn't be ready until an hour after the scheduled time. Extremely disappointed and won't be using Uhaul for my next move.
REGINA PI've used this location multiple times. Very professional.
Peter AWe had difficulty both picking up and dropping off the trailer we rented. Equipment was fine. The pickup took almost an hour due to slow customer service, and during the drop off we were accosted by a man eagerly awaiting the trailer (although we were dropping off within the correct time frame), whom I can only assume wasn't communicated well with since he was angry at us for not dropping it off earlier. We will be using other UHaul service providers in the future.
Laura CDo what you do is best thanks a million times
KHANH PTruck had a damaged front bumper when received. Uhaul Representative advised this damage was noted in the files which was not true as there was no documentation nor the standard sticker was applied as I was advised at drop off location Truck was not clean and had bad odor (leftover fast food type) which made the 11 hour drive very miserable even with air fresheners
CAROLYN KRented a auto transporter the agent put in the information to make it work for him. I towed the transporter with my 2015 chevy tahoe, I was going to tow a 1995 suburban, it fit onto the transporter but it was to much to tow it was all over the road I could have wrecked my vehicle or worsted so I tried to switch vehicle and my tires on the 2015 tahoe was too wide to fit so I was unable to use the transporter when I informed the agent he said that you signed the agreement and that's it. So I waited time and money and got nothing for but a bad experience.
LARRY SVery helpful flu and polite
DANIEL RThe original reservation was scheduled incorrectly in the store by an employee and cancelled without notification. Tyler did find a trailer for me to rent. The side marker lights were out on the trailer. Why does u-haul think it makes sense to rent a trailer to someone and not inform them that a jack will be needed and is not provided with the rental?
MATTHEW PAlways professional and courteous. Easy process always in renting equipment, checkin great and returns!!!
Bernadette PGreat service, equipment was in great condition
ANTONIO HA++
DAVID CEasy setup, friendly staff.
SCOTT PSo helpful and nice. Very happy to work there.
JOSEPH GImprove the markings to indicate traffic flow at this location and improve education of customers regarding the flow of traffic at this location. A customer tried to exit the facility through the equipment drop-off lane, temporarily preventing me from dropping off my equipment.
DAVID RNo obvious improvements needed at this site either. Quick and easy return without any hassle!
Emily GNeed to check car haulers for the tiedowns of the car. They were not in good condition.
DAVID CI did after hours drop off. Could have been a sign for instructions. Relatively easy though. I did need to find some blocks to prevent the trailer from rolling. that could have been easier. The app did crash which was frustrating.
DOMINIC PTrusted location. Professional & friendly staff.
Lakisha LEverything about this rental experience was perfect! Thanks to All that made it so!
JOY H | Expérience généraleGreat experience with professional people. They had great advice, and offered me invaluable tips for my travel on the road. Highly recommend this location.
Andrew HEasiest return and very helpful personnel.
JEFFREY RTrailer had not been inspected or cleaned out from last use. 7-8 dirty broken-down boxes, 4-5 pads and lots of rope bits all over the trailer. Floor was absolutely flithy.
Charles SI was promised a 26 foot truck 3 different times and ended up with a 20 foot truck. My initial reservation location was cancelled and move to another location. My second reservation was an after hour pickup and it wasn't complete so I wasn't able to pick it up. My reservation was then moved to the next day saying a 26 ft truck would be available and the only truck available was the 20 ft. Finally got a truck so it wasn't the worst experience by default. But overall very poor
BRAXTON HI was very satisfied. The staff was friendly and helpful. The equipment was in great shape
ROBERT PPickup was super easy, and they even caught that one of the tires on the trailer didn’t look great and changed it out before I left with it.
SETH FTerri was amazing and wonderful! I was having a bad start to my day due to moving my daughter home and she was sooo helpful and understanding
Warren JAwesomeness
LATOYA PNothing great service and availability
GABRIEL MAucun
JOSEPH HSuper fast checkin. In and out within 15 minutes. The young lady was friendly, knowledge and customer oriented. Sorry I did not get her name .
James WThanks to Brandon for his excellent customer service.
TAMIKO MNa
WALTER LI came in at 6:55 pm and this location was basically indifferent to what I was doing for they were “closing” at 7 pm. Oh well.
TED CNo need to improve. We always receive courteous service. The trucks are always clean.
MICHAEL CWe are frequent customers for Uhaul on Opelika Road. This last experience was by far the best I ever had. Check in and drop off were quick and efficient and the staff took great care of me. Thank YOU!
OLGA PEverything at this location is as one would like it to be. My dealings with them during the past six months have been a great experience
John SThe team was great and especially helpful. Teri & Brandon were awesome. The trailer performed great with no issues plus Brandon did an excellent job on my new trailer hitch.
ANDREW CThe customer service agent was very helpful.
ERICA NEverything went fine.
ROBERT WKeep the manager, Mariah who went above and beyond when serving me. She made the experience a pleasant one.
Carl MAmerical was the employee that helped me with renting the truck. She was very helpful and delightful. She had just gone through some nerve shoulder operation. She enjoyed working at U-Haul. Great employer. Thanks for her help. Ted
JOSEPH GI have 2 different price quotes on this rental. One from the day I picked it up and then my final receipt on the return. Why did the mileage, safe move and rental rate price all changed prices on the final receipt? I will follow up with this.
Michael Wvery helpful and efficient
MARK WEasy quick service, they know what they are doing and get you in and out quickly!
MARK SThey forgot to give me the dolly , really bad
MIGUEL VSo many preexisting issues with the truck. Check engine light stayed on, tire monitor light was on, driver side door would not shut properly, and truck made an awful noise when driving. Did not have enough on the lot to transfer to another truck of the same size.
Cameron SMr. Hunter and his entire staff were extremely polite, knowledgeable and helpful. This was my first time renting equipment and moving as an adult and the staff aides me in feeling like I had the assistance and the explained everything clearly and made this transaction extremely pleasant for me to accommodate my personal needs and complete my move.
MILAN YThe owner Brandon was always so nice and helpful and so were his employees I interacted with! If I ever need storage again I would highly recommend! ❤️
HALI L | Expérience généraleAmiricale and Brandon are the best! They couldn't have been more kind and helpful with a great attitude and friendly spirit! thanks you 2!
JOY H | Premières impressionsBrad was amazing and helped with all of my needs.
Alyssa R | Premières impressionsHelpful staff takes the experience from average to Excellent. There is no substitute for good customer service. Now, the app-based truck rental without humans is so annoying I probably won't use Uhaul for truck rental again. But the storage facility with staff was great.
David C | Expérience générale.
Simon Y | Premières impressionsVery cooperative on site staff.
GERALD W | Premières impressionsSunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.
april n | Expérience généraleSuper friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.
terry w | Premières impressionsTough to get into with pods everywhere. Not the best lighting
JASON A | Expérience généralePerfect place to store our daughters college stuff!
Christy P | Expérience généraleSurprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.
Joseph P | Premières impressionsExcellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER
Ed S | Expérience généraleThe cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)
SARAH W | Expérience généraleHelpful clean accommodating and friendly
SARAH W | Premières impressionsBien
Lucy Z | Expérience généraleGood as usual
Tavon S | Premières impressionsAucun
EDWARD M | Expérience généraleWhen I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!
Laura B | Expérience généraleVery helpful staff
THIRSTON P | Expérience généraleVery helpful staff and had just the products we needed. Merci.
brittany a | Expérience généraleScheduled a storage unit and cargo van. PU at 10 am Drove 3,5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.
CURT S | RéservationWait time was long
REBECCA G | Expérience générale