The manager was distracted and was moving without purpose. I had to wait for over 30min to be helped when there were only 2 people in front of me and then she refused to strap my car onto the auto transport. It took her 20min to find my auto transport to start with. The whole experience was terrible and this is my 5th time using uhaul and it was never this bad.
Johnasia LCustomer Reviews for U-Haul Moving & Storage of Bravo Park
Testimonials From Recent Customers
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The general manger was rude and not helpful at all. I broke my toe there they had no 1st aid kit and said they'd extend my rental a day for free and never did. Just a bad experience overall
Harley DTo Start with Wrong Truck and Paperwork, had to get switched.. Gas was just below a half, it had 176 miles to empty..i put gas in just below half and at 180 miles to empty... When i turned it in the picture ( i guess you hire 2 yr old's) on paperwork looked to be a half. So i was charged for gas , maybe if they would read the paperwork.. Very SAD ALL I KNOW I WAS CHARGED EXTRA MILES AND GAS
DANIEL SGreat facility and people!
MITCHELL BMarcos G. was great!! He was friendly, kowledgable and efficient from start to finish.
Leslie MBest Uhaul location I've been to. I try to always get what I need from this one if I can help it.
DAVID SExcellent service
DAVID R | Premières impressionsU guys were great and thank u
ROBBIE PThe only thing I didn't like was having to return the box trailer back to Tucson after unloading it in Sierra Vista; they wouldn't let me drop it off in Sierra Vista one-way.
KEVIN AExcellent staff that went out of their way to help me get what I needed. Will definitely go back to this location from here on out.
DAVID SBest Costumer Service Ive had in a long time!!! Thanks for making everything a great experience!! I cant remember her name but she has black hair & hispanic i believe! You can tell she's dedicated to her job! Will be back again!!!
DIAMOND JNothing .. I had excellent service and the trailers are quality product.
Brian SSome confusion communicating with the destination location although I had provided a name and phone number. I needed to relay info regarding delivery time and then pickup time. It all worked.
Trudy Ghaving the system go down is insane, also there is not enough staff to support the location. waited well over an hour for a reserved trailer when there were only 3 people ahead of me in line. I will say this is not the managers fault he was doing a great job, just not enough support. Also did not get my requested dolly. i understand the system going down but i do not understand how there is no way to mitigate the effects of it going down, especially when customers have a reservation
EVAN BI was very diligent about refilling the gas at the arco across the street. There is no way in hell i should have a gas charge. I filled it up Even passed where the needle was when I got the same. It's 20:07 dollars.That isn't the biggest deal in the world.But I plan on coming back and I know for a fact that there's no way they put 4 more gallons of gas in that truck.After I turned to dead.Because it was such a small fraction below completely full... Please fix this charge thank you
Jerry DGranted. It was a busy weekend with many customers renting equipment after students's graduation from UofA, but upon arrival there was only one, hardworking employee with customers lined up practically out the door. Another equally hard working employee showed up who was very helpful, but they needed more support!
LARRY CI didn't like the fact I had to drive for 2 hrs to pick this up. I would think that the company could transfer the trailer to the area I was renting from. Otherwise everything was great.
JEFFREY AGet the city to put in a turn arrow on cross street to get to your entrance!
ALAN SThe first trailer they tried to give me to take across country had bad wheel bearings so bad you could move the tires back and forth then at check out after 45 minutes to find another trailer i was told my total was $227,4 i swiped my card and signed seeing a total of $227,4 then i see on my bank app once im 200 miles away i was actually charged $287,4 later to find out this was a deposit of some sort wouldn’t have been a problem but I should have been informed of this “deposit “ i will say the lady who helped me was extremely nice and she did do her best to take care of me
RAYMOND BEveryone was knowledgeable and friendly. No waiting, Great job.
RICHARD EMoved long distance and the U-Haul pods worked perfectly for this move. Outstanding service and good communication every step of the way.
Sue GReally this was as smooth as I would want it to be.
laina CThey were great too
Scott DThe auto transport i rented was not working brakes not working on it and was still charged for it
MICHAEL LThe young man was running the store by himself, great job and excellent customer service.
RICHARD PWhen returning the U-Haul truck I rented, I was told that my tank was half full when I picked up the truck. Thankfully I took a picture showing it only had a quarter tank when picked up. I felt as thought they were trying to get one up on me.
Corina RBoth times i have rented a trailer have been awesome
CARLOS CThe trailer wiring shorted out my vehicle and blew the fuse. The person checking me out didn't check for parking lights, like they should have. I ended up with a trailer that was raining driving at night. I tried calling into the location once and after waiting 30 minutes I gave up and ended up driving with my flashers since my brake lights and turn did work.
DANIEL EFor some reason my account is linked to my sister's name. I've called U-Haul 3 times to fix it and it still is not fixed! When I print my payment receipt it shows my sister's name and not mine. Why is this challenging to fix?
STEPHANIE GThe lattés metal on the gate was broken and in need of repair had to use plywood to load my bike as to not cause tire damage , advised the personal of the damage to be repaired
TERRENCE ZGreat location, great selection of equipment. Staff is friendly and helpful every time I come in. Thank you for consistently good service, Uhaul.
CARL HJust keep smiling for the customers when you are serving them
ABDIKADIR ARien
RUDOLPH SThey were very profesional and nice nothing needs improvement.
GILBERT BEverything was great, thank you!
BRIDGETT HEverything went so smoothly. I would highly recommend the use of U-haul to anyone. The use of the boxes was a brilliant experience.
Judy IThey were professionals and knew the business and the needs of the rental trailer including our truck wiring. The visit went well and completed faster than expected.
CRAIG Rmost variety of equipment to rent.
Jack REverything went well. Very knowledgeable and prompt.
RICHARD MEveryone I met with was great!
JOEL CAwesome, friendly, and knowlegeable staff!!!
JOSHUA RGreat service. Thank you.
ISABELLE BFairly straightforward rental. Picked it up and retuned it in the same day without issue.
JOSEPH SAppreciate the excellent customer service. Everyone was helpful.
GERTRUDE LRien
THOMAS SGood service all around.
MANUEL RPopcorn! :)
HENRY TLady that helped me was very friendly and gave great customer service. Unfortunately I can't remember her name but she was great
RANDAL PHelpful, friendly staff. Quick check in and ser-up as well as return.
KIMBERLY RThe staff was all knowledgeable and courteous at every interaction
DIANA KExperience was great. Thanks!
BRIDGETT HI didn't even want to give them my credit card information ,looked like crooks. Definitely not professional people. I was overcharged due to their lack of staffing and punctuality.
JOHN TTwo marvelous employees helped me. Crystal and Howard were some of the best customer service agents I've dealt with in years . Friendly but professional. Understood my situation and resolved it promptly. Had online reservation. Told agent needs to store Jeep and Side by Side. He reserved a 10/30. Oh no. Learned that won't happen. Crystal took charge and got me some secure outside parking. Really glad I accidentally went to that specific place.
tim c | Premières impressionsAll good. No hassle
Bill PEverything was fine!
RONALD DManagement (Elaine) and staff were friendly and went above and beyond, this is a favorite branch, so I was thrilled with my customer experience. The van could have been cleaner and the whole gas cap cover was/is missing, which is hazardous. Other than that - I love that you haveFords - and I will definitely be renting from you again. EXCELLENT SERVICE
KYLE R$2k for a trailer rental is ridiculous. Also, the person had to keep being reminded to be careful with the chains to not scratch my vehicle because they were not being careful. They struggled for about 5minutes and would not let me do it, making me have to make sure they didn't scratch my vehicle, which almost happened several times.
DEREK PAbsolutely the best service, good price and exceptional customer service!
NANCY SEverything was smooth and great customer service!
VERONICA CHave the pads in the truck.
Ernesto EI had great customer service and the trailer I rented was ready to roll. I will continue to recommend UHau to my friends and family.
ROBERT AWe were to leave the RV storage facility for the summer anyway, but reports of vandalism might have us look for an alternate when we return in the fall. Why so many derelict cars and RV's there for years?
RICHARD W | Expérience généraleMy RV was vandalize and then broken into. I have over $3000 in damages. When I notified UHaul, the manager was on her way out and proceeded to leave. Telling her employee to just give me the 800 number. All the employees I dealt with were awesome. The manager on the other hand was horrible. Didn't care nor could she be bothered. When I pulled my RV out, the gate got stuck. It was hanging half open and the office was unaware it was broken. How can you consider this lot secure??
Rhonda B | Expérience généraleMy boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.
CHARLES L | Expérience généraleThe advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.
Richard W | Expérience généraleRecommend for RV storage needs!
Mark J | Expérience généraleWhen I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate
Tonya S | Premières impressionsWhen I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….
Jessica M | Expérience généraleThe storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.
JASON S | Expérience généraleLet me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90 % they don't have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.
Craig B | Premières impressionsExcellent customer service and very professional.
Edward M | Expérience généraleGreat customer service, flexible and understanding.
Edward M | Premières impressionsVery convenient and perfect for our needs.
CURTIS C | Expérience généraleHad a issue with assignment of a empty slot for my camper, but it worked out
Frank I | Premières impressionsMany staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment
Sarah G | Expérience généraleEmployees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!
richard g | Expérience généraleThe facility is well maintained/always clean. Manager and staff are very courteous!
Bobi H | Premières impressions