My RV was vandalize and then broken into. I have over $3000 in damages. When I notified UHaul, the manager was on her way out and proceeded to leave. Telling her employee to just give me the 800 number. All the employees I dealt with were awesome. The manager on the other hand was horrible. Didn't care nor could she be bothered. When I pulled my RV out, the gate got stuck. It was hanging half open and the office was unaware it was broken. How can you consider this lot secure??
Rhonda B | Overall ExperienceSelf Storage Units in Tucson, AZ, 85713
U-Haul Moving & Storage de Bravo Park
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U-Haul Moving & Storage of Kino Park Sports Complex
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U-Haul Moving & Storage of Downtown Tucson
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U-Haul Moving & Storage at Grant Rd
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Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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My boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.
CHARLES L | Overall ExperienceThe advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.
Richard W | Overall ExperienceRecommend for RV storage needs!
Mark J | Overall ExperienceWhen I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate
Tonya S | First ImpressionsWhen I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….
Jessica M | Overall ExperienceThe storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.
JASON S | Overall ExperienceLet me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90 % they don't have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.
Craig B | First ImpressionsExcellent customer service and very professional.
Edward M | Overall ExperienceGreat customer service, flexible and understanding.
Edward M | First ImpressionsVery convenient and perfect for our needs.
CURTIS C | Overall ExperienceHad a issue with assignment of a empty slot for my camper, but it worked out
Frank I | First ImpressionsMany staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment
Sarah G | Overall Experience