So nice and kind and helped me through the process
ARGOLDIA K | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Downtown Waterbury
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Son los putos amos,siempre que necesite un truck,ya se donde ir UHAUL
PEDRO TFast fun and friendly at this location. Tonya and Lu were amazing, super professional, and I enjoyed the process of renting with uhaul thanks to them, I will refer others to this location.
LURDES RStorage fees and late fees are ridiculous
Elizabeth H | Expérience généraleReally nice
ROSA R | Expérience généraleThe staff was always pleasant, helpful and made me feel safe and welcome each time I had an inquiry or purchase.
Verna R | Expérience généraleThe people there were very professional Kind,considerate, and Likeable
Lester M | Expérience généraleShe was so helpful, the Spanish short lady, hope she always there. I don't feel getting my storage done,would have went so smooth.
CAROL H | Premières impressionsKeys were dropped off once the app told me after submitting pictures and truck was left in front of the indicated parking signs.
BENJAMIN DGot a months free storage can't complain with that.
Polanco R | Expérience généraleThe young lady was accurate, helpful and patient
TAWANNA J | Premières impressionsI have no clue lol but I'm impressed by the customer service I get from the phone call to the actual pickup location in Waterbury, bank Street
JIMMY OCost much more than estimate and only went 70 miles But it is what it is
KENNETH BMy drop off location was old post road on the first of April, the customer service there was horrible. The workers act like they don't care and very rude.
sharon hCharge $ 222 for 4 hours 1 bedroom when the fuel tank was almost empty and charged for full was disgusting I can’t believe it
KARLA CThis was an amazing experience the staff was always super helpful. Overall an wonderful experience from an Amazing team.
CHARLENE D | Expérience généraleWish it came with robots to help 🤣🤣
RUBEN PGreat service Very friendly and knowledgeable customer service representative
PAMELA KMuy buenas atenciones
CARLOS CDanni, the manager, is awesome. If I was starting a business, I would want to start by hiring 10 people like her. The following comment is the kind of comment I direct at many businesses I deal with: I sincerely hope that you don't nickel & dime those who choose to work with you. I hope you are as concerned about maximizing the compensation you provide to the folks who work with you as you are with maximizing "compensation" to your Exec Mgt team, your major shareholders, your major investors & your Board Members. I sincerely hope that this survey isn't merely performative. I sincerely hope that you don't just hand out "attaboys" to people like Danni based on feedback like that which I have provided - in other words, I hope that there is real ($$!) reward. I sincerely hope that you don't use these surveys to primarily build "negative cases" against employees & that you take positive feedback & reward employees as much as you can.
Kevin B | Expérience généraleBe more friendly
MICHAEL PMe parece muy bueno
TIMOTEO MThe service was excellent! I wish I could remember the name of the man who waited on me but his service was excellent. After a long day of work m, I needed this great, informative service.
LINDA R | Premières impressionsVery good people and service
ERNEST BYour service was excellent. Tour staff provided a detailed explanation of all costs associated with the transaction. Just keep up the good work.
BRIAN BVery good
SABRINA RThe lady that appeared to be the manager was excellent, she was informative and try to upsell on any additional products we may be in need of. Great saleswoman. She was quick and explained the the agreement. She was cleaning when we pulled up so that showed up that she loves her job. She also displayed organizational skills.
CARLIN HEveriting good
MARCO GThere was no parking and the area was tight. The building was huge but the space to maneuver was tight. The staff was very friendly and helpful but the building was terrible and again there was no parking area .
JOSEPH EMauvais service à la clientèle
NATALIE BThe workers were not pleasant at all
Cristina G | Expérience généraleTania was very helpful and courteous
JOHN PThe fact I had to put in more gas than I was going to use was a little confusing. Even though I was compensated it added a factor of confusion and I ended up putting more gas than was needed and therefore more $. But customer service was decent and everything else was good.
ROBERT PCan't think of anything
Barbara POver charged me by $30. Refund me my money please
DERRICK GAfter having issues moving in with promos i was promised, fees still weren't corrected, my time was uneventful until the last couple days and me moving out. A couple people were friendly and offered help and then you have a couple that are not helpful and just wanna spread their misery. One of your clerks was rude after me being at the unit for hours. She saw me and my daughter and just wanted to be ugly. There was one young man i think his name was Cody he was awesome. And calling customer service for assistance is not the greatest. Thank you. Have a wonderful day.
Chelsea P | Expérience généraleI had my storage for a little over a year. You guys are so great and I truly do appreciate you all. Thank you so so very much
Angela W | Expérience généraleThe woman working the front desk on 01/18 at 930am was one of the nicest, most helpful people I have ever encountered in customer service.
Analisa GBigger truck
GABRIEL CGood morning. I'm taking the time to respond to your survey about the Bank Street, Waterbury, CT facility. Number one, the manager Danielle is MOST courteous and accommodating. She explained EVERYTHING completely and understandably to myself. Second, the facility is IMMACULATE. During the winter months, sand and salt is an issue. The FLOORS and Unit(s) are 'Hospital Clean'. I used that facility in the past and will continue to use it in the future. Hat's off to your local staff & the PROFESSIONAL way that they represent themselves & the Company.
PAUL P | Expérience généraleNon
TULIO DParking was terrible and carts were scarce
Kathy B | Expérience généraleToday I had the privilege to working with Chris and he was amazing kind friendly. He helped me with everything I needed. He explained every thing i needed to know. Showed me step by step what to do and what not to do. I definitely recommend U-Haul on bank st Waterbury CT I have no issues here at all super happy and pleased with the professionalism Chris had . I would definitely continue to come to this location. The staff is amazing. And Chris was amazing and so helpful
CHERYL GThe staff in Waterbury, CT on bank street were very nice and courteous. Very helpful.
BESSIE A | Expérience généraleStaff was awesome!
james m | Expérience générale👌💯💯💯💯
DERVY THire more people like Dana
JOSEPH BQuedé satisfecha con el servicio y las instalaciones. Lo recomiendo 100 por ciento.
YANIRA C | Expérience généraleThe only thing I'd mention is that there was a smell in the truck. Kind of like marijuana combined with car air freshener. It just was not the most pleasant smell all day.
AMY YI couldn’t use my credi card and use cash and the lady helped me out, and the lady’s there were very professional vans vhad compassion for there fellow customers and respect gos a long way beautiful people, thank you U-haul bank st Wtby ct Mr Ward thank you
QUINCY Wall good - VERY helpful folks in the office.
Kevin B | Premières impressionsYour customer service. The staff didn't want to give me van that I needed, after a hour of waiting she told me we can't give you what you want
DAVID EUsed this storage unit for 3 years and all items were in the same shape as the day we first started using the unit. Easy closing of the unit once we moved everything out. There was one time where the automatic payment setup was somehow stopped but I emailed the manager, and it was a quick and easy fix.
Alexandra R | Expérience généraleVery friendly and helpful people working there !
NEIL ONothing it was very nice
JOHN FGreat staff, very knowledgeable, very professional and extremely personable. Can't think of anything to improve. Thanks U-haul for the great experience!
FREDRICK STonya of Warburg ct was an amazing help. Please give her a raise or a promotion she definitely deserves it. She helped and relieved me of so much pressure during my move. She made me feel really happy and valued as a customer of U-Haul! Hire more Tonya's!!!
JAMES EEvery one was great to work with and everything was very efficient. no wait time which was nice :)
AUDRA PMerci
NANCY NFriendly professional helpful staff exceeded my expectations. Happy holidays!
RAYMOND G | Premières impressionsIt was convenient but we were charged for insurance without realizing it until we returned the vehicle. Had to call customer service who took care of it. The personnel at this location refused to remove the charge.
JOSEPH INice experience. Very polite and accommodating personnel.
FRANKLIN JThe Young Lady who waited on me she was very Professional and the welcoming and conversation with me won me over. My last experience with UHAUL was NOT Good. So she won me over.
CHARLENE D | Premières impressionsGood workers
Timothy SVery nice location
HECTOR BMs. Nieves and Mr. Enfrain services was excellent.
CHARLIE NQuick to get you going where you need to go.
JOSEPH RNada todo bien
JORGE RGracias por la atención fue buena tienen personal bilingüi u eso es muy bueno gracias y volvería a a sus sus servicios
MARIO M | Expérience généraleIt was a good experience. Most of the staff was helpful, courteous and friendly.
Diana S | Expérience généraleU-Haul has been great for us. They have a wonderful staff…respond in a timely way …are very helpful…and run an efficient …clean…and safe facility. Our things have been stored at this location for quite some time…and that has been very helpful to our lives…and our family. Thank you U-Haul!
BONITA L | Premières impressionsThe service was excellent, from the minute I rented the unit until I emptied it but. I lost my card and I had to stop in between those months of usage and the staff was very helpful and had very good customer service.
LINDA R | Expérience généraleAfter being in my storage unit for 2 years it was a pleasure to come and get it out and also rent a box truck for my move!
EILEEN H | Expérience généraleI liked the staff. Everyone was respectful and the place was clean.
Marquita C | Expérience généraleRien
BELINDA WThe customer service was terrible. The women that helped us named Paola, firstly had an attitude the whole way through the transaction. She gave us a truck that didn't match the plate. The key didn't work for the drivers side of the U-Haul, so my husband had to get in through the passenger side. We didn't mind that part to much it was just the really bad attitude. I'm sure if you take time to watch the cameras or listen to the conversation somehow you will find that the way she spoke to us was unexceptional. I'm hoping that she may get some customer service training moving forward. I give this location a one star and I'm sure I'm not the first to complain about this individual.
MAGUETTE SFriendly staff and efficient process.
TIMOTHY HThe only issue I had was dirty windshield
DONALD OThe employees were friendly and accommodating. Would totally recommend
LISA CGreat location, it's just hard to get the trucks out of the spots because it is so tight.
ROBERT RNothing to improve good service
AMNA JNothing every rep was very knowledgeable and professional. Thanks
PASTERANT HThe front desk was very helpful and efficient. Explained things clearly, because I have not rented before. Good job!.
Camille SEl servicio al cliente es muy malo ninguno lo que atiende la persona son buena gentes son odioso
JOSE GThe employees are so nice and helpful always. Store clean vehicles cleaned and up kept n always welcoming.
ANTHONY SJust wanted 24hrs access to my stuff due to my late hours for work
Tanzerka C | Expérience généraleThe staff is knowledgeable and friendly. I especially appreciate the new guys who recently started as they show an eagerness to help guests.
Christopher B | Premières impressionsI seen roaches, and had a few roaches in my unit, need to exterminate more. I don't want to bring any bugs home when I decide to empty my storage. Overall I really like the facility.
Tesha H | Expérience généraleThe manager and assistant manager were EXTREMELY helpful, kind, professional, and do their jobs with diligence and integrity. I appreciate all their assistance and respect how well they manage the facility, given how difficult their job is....I'm sure they are being underpaid!
STEVEN S | Expérience généraleI had a same day request and the service and facilities were very good.
LINDA R | Premières impressionsThe lady who waited on me was very pleasant answered my questions showed me the different sizes of the rooms they had available very please with everything n she explained everything to me
ELEANOR D | Premières impressionsThe smell of dead mice/rats are over whelming but it's clean.
marrhonda g | Expérience généraleDianna if I spelled the name correct was a amazing help, thank you so much!!
Alexandro A | Expérience généraleNo complain. The service is awesome. Dani knows her job. She's amazing. Thank you for your service.
lorraine m | Premières impressionsDriveway for loading and unload is busy and small
Daniel S | Expérience généraleDanni is amazing! I really appreciate her!!! Also Shay was great as well !!
Zyaira C | Expérience généraleShe was so very nice and the patients were excellent looking forward to seeing her again 😁😁😁
Mary H | Premières impressionsBoth ladies were exceptional and my son speaks highly of the property. Easy transaction.
LILLIE H | Premières impressionsA+
JOSE L | Expérience généraleBest people I have ever met
TANIA G | Expérience généraleS.O.
Nicole F | Déménagement en ligneI have never been treated worse in my life I am 40 years old I would never refer this company that hires racists as managers then protects them and steals property and money
JEREMIAS H | Expérience généraleA 5 x 5 storage unit at u haul is over priced $98 per month that's the price of a 5 x 13 other storage companies charge $24 to $ 25 a month for a 5x5 inside climate control I moved my property to a less expensive storage $24,99 per month also 1st month free uhaul needs some incentives
Patricia F | Expérience généraleThe workers and Manager are amazing I enjoyed dealing with them and I really appreciate them being so helpful.
Michelle L | Expérience généraleall of the staff members at this facility were extremely friendly well then be on normal
KHANRAD W | Expérience généraleDanielle was amazing. She took time out to train and explain to the associates as she helped with my encounter. It was a pleasure.
Chelsea P | Premières impressionsThe staff was very helpful and professional. She was very kind as well.
Valintine T | Premières impressionsMy only comment is that it was a little expensive. Otherwise great! Thank you!
Adam R | Expérience généraleMerci pour votre temps.
JUNIOR H | Expérience généraleThe woman who helped me was amazing! Loved her customers service experience
Oriana F | Premières impressionsThank You for your service.
Marlo D | Expérience généraleThe staff are very courteous,,this storage is well secured and it gives me a peace of mind storing my stuff their .good storage I recommend it.
JANESE F | Expérience généraleI appreciate you guys. Thanks for the kind help and good customer service.
Shakiya G | Expérience généraleThe entire experience was great and we felt very comfortable and very relaxed with our stuff and if we were In need of any help, information, guide or advice to provide the best possible solution for payments, truck rental and any additional issues with access to the unit. The ladies are very helpful and attentive to the customers on all. They are very kind and polite about all
angel F | Expérience généraleI just wish they would prorate the rent. I only used 5 days out of the month. I have been paying for 7 years.
PATRICIA D | Expérience généraleOnly suggestion is to improve the parking area.
Cynthia S | Expérience généraleShay was excellent at communicating and solving problems.
DAVID S | Expérience généraleFirst, the Mngr wanted to steal my free month; then, they abused my elderly, disabled, epileptic, Christian mother; the bathroom stink, and, then, I was charged for an extra day when I dropped off my Uhaul rented truck (when I returned it on the agreed day — November 22, 2023).
Solange M | Premières impressionsRats and roaches, and the employees response to said concerns. Made a mockery of the fact that his stuff didn't have roaches because he does not keep it at U-haul. Do not waste your money here. Thankfully all my stuff has been removed by most was a loss due to the roaches.
tara f | Expérience généraleStaff was very accommodating an friendly!
Dianne M | Expérience généraleThe staff was helpful, and polite. The halls and rental space can benefit with better lighting throughout the halls as it will allow for customer transaction in and out their units a more timely efficiency. The men's restroom has an unbearable odor and requires attention. Overall, my time renting there has met my rental needs.
JOSHUA V | Expérience généraleWe received exactly what is advertised. No problems at all. Thank you.
Paul O | Expérience généraleMy only problem was the placement of the motion sensor lights. I had unit #1158, and if the lights went out while I was in the storage space for a long time, I had to walk almost all the way down the unlit corridor before they would go back on.
deborah k | Expérience généraleDanni was a peoples person She was very good. and easy to work with Danni and crew were GREAT!
vince f | Expérience généraleMuy amable y atento
yasmine r | Premières impressionsMerci
NANCY C | Premières impressionsThe staff is very friendly and helpful
Christopher P | Expérience généraleThe young man who helped me, was professional, polite, and patient! He is an great employee and asset to the company. Also the woman who walked him through the transaction on the phone. A huge Thank you to them both!
tyisha r | Premières impressionsNo help in telling me what dump is in the area or where the dump was (7 minute drive). Was billed for an extra month and had to get my credit card company to reverse the charges despite telling one of the owners I was cleared out and closing my account. All this on top of the unit being extremely expensive.
SEAN C | Expérience généraleBest place to rent a u haul truck n storage space
Clarnisha S | Premières impressionsOfficers there excellent with good heart ♥️ Luice is so friendly a good helper and active
Sylvia L | Premières impressionsFront desk staff is great would recommend to everyone
Rioty D | Expérience généraleGreat service and staff
Jason D | Expérience généraleThank you for everything you guys are great
Olivia N | Premières impressionsFacility is extremely clean and secure. Throughout my 16 years, storing my dental office equipment at your facility has had several phases. The facility and support staff are excellent. There have been two managers (including the current woman), who should not be allowed to have any position of authority. For some individuals, a little power is a dangerous thing.
ROBERT R | Expérience généraleGreat front end staff. Made the process seamless and not painful. Would recommend.
MICHAEL P | Premières impressionsS.O.
Javier O | Premières impressionsThe staff was very friendly and helpful very professional
Christopher P | Premières impressionsExcellent managers and staff
Barbara K | Expérience généraleParking is lacking
CHRISTAL M | Premières impressionsClose and convinient very good!!!
JACK T | Expérience généraleGreat team and service too. Will definitely come back again. Best experience thank you u-hal team members ❤️
NOELLE C | Expérience généraleThe Gentleman that took care of me was very Knowledgeable & Friendly.
CARLOS S | Premières impressionsI was with them for 3 years, and were very helpful especially shae, and her boss I thank them both so much at 560 bank street Waterbury Connecticut, love appreciate y'all, I wish y'all the best.
Pamela R | Expérience généraleGreat Staff
Natasha T | Expérience généraleThis was my third or forth time using your facility, I have told friends how this is a secure place which I absolutely love I have a friend who is currently renting two storage units from y'all now !!! How I love that it's also climate controlled!!! So yes if I should ever need storage space again I will be back!!! The staff is friendly they answered my questions!!!! I do and will highly recommend ppl to y'all !!! Merci
Cynthia B | Expérience généraleWish there was 25 hr access like in the past.
LYNN D | Premières impressionsGreat customer service friendly and very helpful
Christopher P | Premières impressionsI have had a storage unit there(3030) for about 5+ years just transferred to a larger unit(3025)
PATRICIA D | Premières impressionsEverything went well. The door on the truck was extremely hard to open. The lift gate, opened easily the first 3" then it was extremely difficult. I was not able to tell the office as they were closed when I returned the truck.
LOUISA P | Expérience généraleThis is my first experience using a storage facility. I'm hopeful it will end as pleasant as it started.
samantha h | Premières impressionsI picked "yes" on all the above, because it's true. I will not hesitate to occupy a space in this facility, if needed. I've rented at this facility for 3 years and I am a happy customer.
James L | Expérience généraleI was very satisfied with the service and staff. If I need storage in the future, I will definitely use UHaul.
Michael C | Expérience généraleI liked everything about the facility including Nick who was extremely helpful and a real asset. The only thing I would improve is making it 24 hour access and to have more parking availability
David D | Expérience généraleOffice personnel extremely friendly and helpful
Anthony L | Expérience généraleStaff was helpful
Wanda D | Expérience généraleMy things were stored for nearly 2 years. NO rodent or insect damage. NO water damage. NO odors. Very pleased!
Mae C | Expérience généraleExcellent
Lemonte B | Expérience généraleThanks for letting me rent 2 Units at once.
elizabeth m | Déménagement en ligneI've used this facility before. At any time of the day/night I would add or remove things from storage. This time I was met with not being able to get into the storage after 10pm, even though I was already in the building and unloading my truck. I was then forced to keep my items in the truck until I could get into the storage (after talking to every customer service person). I finally was able to get my stuff off the truck in the morning and was charged for a second day for it. So all in all, my experience was terrible
Dion D | Déménagement en ligneParking is definitely a problem there. It's usually all clogged up and can be difficult to get your stuff in and out, especially if it's big furniture.
MICHAEL A | Expérience généraleI like how she asked if I was aware of the size of the unit before, I completed my transaction.
Bianca M | Premières impressionsDanielle was very helpful and sweet!... Everyone was friendly and helpful
EILEEN H | Premières impressionsGreat customer services… thank you
Marisol R | Premières impressionsMy life's belongings were in Waterbury UHaul storage for six months. Everything was just as I had left it when I first stored them in this climate controlled facility. This location is clean friendly and convenient and I would definitely use Waterbury U-Haul storage again if needed.
Pamela K | Expérience généraleI love everything about you horse storage is very clean safe secure the people are very nice very very respectful take all your things into consideration I will definitely recommend this to any and everybody that needed a storage unit
Stephanie B | Expérience généraleI bought a 5x5 storage and it is smaller than 5x5 I should not be paying the price that I am for a smaller unit
Dazjavia W | Premières impressionsCustomer Service at the WTBY Location on Banks Street. is the best.
Kevin L | Expérience généraleStaff, friendly, helpful and extremely knowledgeable. I will definitely return to this storage facility if need to in the future.
Mildrid R | Expérience généraleJust started my rental so far so good
Roseann B | Premières impressionsThe repeated issues that were brought to management and the way that they were never addressed is unacceptable. The entire summer there was NO air conditioning till the last week in August 2022, thereby breaching the contract of renting and claiming the facility be a "Climate Control". I was never offered any compensation for this issue.
Larisa B | Expérience généraleGreat experience ... good service!
PETER O | Expérience généraleThe staff that I encountered were very friendly, professional and knowledgeable.
Barbara C | Premières impressionsManager and Staff were all excellent.
EUGENE H | Expérience généraleVery knowledgeable staff…. Very clean space….
Mildrid R | Premières impressionsGracias
Wanda P | Premières impressionsPrices should lower, otherwise great service and facility
carina n | Expérience généraleMerci
Angela A | Expérience généraleMy thing were well secure so if I was living in waterbury again I would surely used ur uhaul
carmen j | Expérience généraleThe place is very clean and environmentally friendly and the stuff is very nice and knows how to deal with people
PAUL H | Expérience généraleTHANK YOU
Eleanor W | Expérience généraleThey said there would be a free lock provided to me and when I got to the storage unit there was no lock there and not much help figuring out how to get into the unit or even the building
Jaitly M | Déménagement en ligneI lov them there the best storage I ever had
Stephanie B | Premières impressionsI'm very pleased . Love the mattress carts very helpful
Eleanor W | Premières impressionsI'm an employee and I've been having a hard time with everything I was literally homeless for a few months and was literally just getting settled with my new apartment and was gonna pay off my balance but instead of understanding that I've been going through a lot and let me do like a payment plan they sold everything I own and left me with nothing I think that's very unreasonable seeing how I brake my back for this company and really do enjoy working here. I don't understand how you treat someone like that when I try my best everyday I come to work. And knowing I was going through all that you still sit there and put me through worse. I don't think I deserved that but i get it with all the policies and stuff but at the end of day I would of payed my balance but instead of getting your money that I owed you you rather sell my unit for 10 dollars.
SAMANTHA G | Expérience généraleThe worst storage place ever I went to pay my bill the manager was so nasty didn't let me I lost all of my kids and my fathers stuff that passed away !!! You guys should be shut down
Carmen S | Expérience généraleThe facility is always clean and security is comforting. The staff members are professional and courteous.
carol h | Premières impressionsMy reason is because I lost all my personal items because I was going through hardship I was trying to get my items important things was there they belong to my mother I loss my mother a couple years back and I'm just going through…I tried to make a deal with $200 and get my items out of there but I lost everything. But now I'm going to just loss my sister a day ago.
Gloria G | Expérience généraleMe and my nephew got stuck in your elevator and your staff did nothing to help us out at all she didn't care about us being stuck in the elevator She continued to take care of her client when me and my nephew finally got out she was still sit at the desk like nothing was going even know that my sister had told her that we were stuck in the elevator It was very hot up in there we felt like we were suffocating
Rose O | Expérience généraleWhen someone ask for 24/7 access, how to acquire it should be clear. Not by someone being locked out of the building at 12a despite an employee stating we had 24 hr access to the unit. The door opening is the first step to actual access. This cost us time and money that wasn't necessary.
Recardo D | Déménagement en ligneThe only problem I had was calling the facility. No one ever answered and the call was forwarded to the U-Haul phone system who were unable to help me.
laura W | Expérience généraleMy refund of 120 has still not been posted or credited onto my debit card.
Elizabeth W | Expérience généraleWhen I came into the store and was unsure of what unit I needed, Jerry the manager was more than helpful showing me multiple size units to ensure that I got exactly what I needed… Excellent service, definitely rare these days!! Great job Jerry and staff !!!!
BRIAN G | Premières impressionsStaff was incredibly unprofessional.
Elizabeth W | Premières impressionsI'm very frustrated with the Waterbury u-haul. I paid in cash for 6 months. I closed out one of my units early was only credited back 2 months instead of 3 still trying to get that money back $209. I had another unit which was still paid in full. I came in one day to grab a few items and my access code locked out. Went back the next day during business hours to find a lock on my unit stating I was past due!!! I immediately went to the front desk to handle this to find out the computer system was saying I owed money. After dealing with the front desk which they were very helpful I was finally able to get it somewhat resolved until I started getting emails from you haul stating I was pass due and my items could potentially be auctioned off. Again back to the front desk and more dealing with them. It eventually got figured out but it was very frustrating. And now again after closing out both units I'm still awaiting my refund of $209 for a money I paid for that wasn't used. I mean come on. I paid over 3k upfront I shouldn't be having to deal with this.
JOSEPH F | Expérience généraleOver half of my property stored in rented united has rat feces on over them. Highly disgusted with the lack of proper maintenance of the facilities rented units. Will not recommend.
Tianna B | Expérience généraleTodo estuvo bien limpieza servicio al cliente horario perfecto y sobre todo me gusto el clima es controlado En cuanto el precio hubiera sido más razonable con el precio postulado 109 0,95sin añadir más cosas 130 $ es un poco exagerado
Roberto M | Expérience généraleRegional manager should review contracts before trying to change contract terms. My contract did not require a 'disk' style lock (it predated that requirement), but the RM was going to lock me out of my unit for not using a 'disk' lock. My contract dated back to 2011. U-haul emails 'encouraged' existing customers to use these locks, but did not require them.
WILLIAM F | Expérience généraleGreat staff very helpful
KEITH F | Premières impressionsI had storage for 2,5 years, almost the whole time I paid every month on time even the first year of the pandemic, the last couple of months I was late and harassed by email, text & call & by my secondary person on account, I also know other people whom had storage that had been late every month and there last payment wasn't paid for 3 months and you gave her option to pick up her belongings without payment. I was a valued customer and I was decent to this company and feel I was definitely cheated and harassed. And on day of completed move out I asked for a detailed bill dummy of my whole account and was told I couldn't get one and you don't do that. Well I believe that's a bad business and bad customer service. I pray for you all and this business for other valued customers. Unless I get a detailed bill of my account or some rebate of refund I wouldn't recommend this business to anybody or anyone. I did contact someone that worked before I moved out and the day I moved out. No help or assistance
Nicole M | Expérience généraleI had to jump through hoops for my free months rent and was unable to access storage unit for almost 2 weeks then charged late fee and never refunded late fee then when I tried to get in it still had red lock on unit. Loading and unloading sucks when you have several trucks being retrurned parked in front so it makes it very hard to load and unload. Late fee the day after unit is due in think is ridiculous. I would not recommend this place to anyone and will never use this facility again. This was 3rd time using but never again.
Christina W | Expérience généraleShay went above and beyond for me. Even though her day was crazy she made my move in easy .. You're blessed to have her
Karyl S | Premières impressionsAlexis , the manager was great. Always professional and helpful. She was truly customer friendly!
joseph M | Expérience généraleThe customer service was excellent and helpful. I rented two 10 x 15 for a year. In the beginning the facility was clean. In the past 4 - 5 months, it has not been cleaned. Bathrooms have no paper towels and recently no hand soap. It is in a great location., so I would recommend the place if the two concerns are addressed.
Herminio G | Expérience généraleRob is a very nice guy extremely helpful !! all the staff at this location are great but i only know Robs name!! awesome people very clean place!! they go above and beyond!! to help ! thank you
OTIS D | Expérience généraleMy husband and brother moved everything out and upon waiting on a rental truck there was nothing available but a cargo van. When looking at the van the van had a very bad smell. I asked for Another van, when she replied there is nothing left. Also I had to go 1 way 30 minutes away and it was a big inconvenience having to go to another location to pick up another truck and return back there. When giving me the truck the truck barely had any gas. Took more time for me to leave the facility then actually going there getting my things out and going about my way. Horrible experience I wasn't happy at all.
idania r | Expérience généraleYou’re so sweet to customers I like love your loving carring support to clients I wish you the best
Sylvia L | Expérience généraleWe’re. Good
Bajram B | Premières impressionsKnowledgeable, helpful and friendly staff and the manager is amazing!
Pedro V | Premières impressionsThe Waterbury uhaul facility is by far the best uhaul location we have used. We frequently rent trucks for our job and have used a few different locations (all of which have been good) but the Waterbury location has a great manager (I think her name is Alexis) as well as the best staff who always go above & beyond.
Nicole G | Expérience généraleI cannot remember the name of the person who helped me at the bank street location 05/26 around 3pm but she was most helpful and really showed me how much Uhaul cares about customer service. Answered all my questions showed me everything and went above and beyond all my expectations.
Robert D | Premières impressionsWell,although my time at store was shore but the experience was excellent and I hope your guys will keep it up amid the tough time we are in
walvin g | Expérience généraleAlexis and shay(I can't remember that's her name), they both are very respectful, helpful, explained everything very well, and every time I go to my storage unit both are working hard. Thank you to the both young lady for the wonderful experience. Keep up the good work! Please give them a raise; they deserve it. Je
Gloria G | Expérience généraleThank you it was a very great experience
Phoenix L | Expérience généraleMy only problem is you can’t reach anyone anymore I was able to just call that location before but now you can’t actually speak to anyone on the phone which really was frustrating because each time I called I had to wait 20 minutes or more to just get someone on the phone
Kathleen M | Expérience généraleIt was a great, efficient, professional experience. Intake representative made it so.
royal q | Premières impressionsvery well-run; efficient, courteous and helpful staff...
Harry G | Expérience généraleStaff was knowledgeable, attentive and helpful.
DONATO G | Expérience généraleAlthough I understand the card access for security it sometime was inconvenient as you went up and down the elevator.
Orlando O | Expérience généraleBut they didnt returned my 12 days that the storage was not in use.
JACQUELINE T | Expérience généraleLength of time to open unit took a long time. Also the original unit was already in use so had to spend more time to fix it. (computer glich)
cindy b | Premières impressionsThere was a problem getting me access. The card keys didn't work. When I called the day of my move they said I didn't have a reservation when I had gone in person to make one. When I was given a storage unit and went to start unloading, the unit had a lock on it. I had to go back down to get another unit on a different floor. I ended up having to pay the movers an hour extra for all the delays.
Mae C | Premières impressionsThe problem you’re expensive because manpower is not enough thats why they take many hours and the customer is the one going to spend a lot of money can’t you increase yr manpower please
Sylvia L | Premières impressionsI recommended
Jose S | Expérience généraleFriendly people. Well presentation. Clean, organized. Excellent service . Will always return. Thank you.
Angel E | Expérience généraleThere used to be a lot of homeless that would use the bathroom and stay in storage units all day, which made it unsafe. The staff was not very accommodating. More often than not they would make you feel like you should be happy they're helping you. Limited parking, low amounts of carts, and a dirty lobby all made for a bad experience!
brian c | Expérience généraleClean building. Staff very friendly. Kudos to UHaul at Bank Street location.
Paul D | Premières impressionsYou have to keep swiping to operate the elevator and there's only 2 elevators which alternate operation.you can't use one until the other one is not in use.
Yvonne G | Premières impressionsCheck-in staff was efficient and friendly
ROBERT R | Premières impressionsIts was very pleasant doing business with the staff
rose q | Expérience généraleStaff extremely pleasant and helpful
MARGARET M | Expérience généraleThe manager Alexis Daigle was very professional. She was able to assist me with an issue and addressed my needs, was prompt, and acting on my request without hesitation. Best service I have experienced in years. Hats off to Alexis. I will use this facility again because this . Thank you. Stephen
Stephen N | Expérience générale"Words alone can't express the appreciation and gratitude I have for the staff going beyond the call of duty." Thank you!!!
Paula C | Expérience généraleThecU-Haul storage still Waterbury was very convenient for me and the staff is very friendly and helpful. The manager is a very understanding how to treat people. Thank you keep up the good work
Gugwana M | Expérience généraleWonderful employee's.
Jason K | Premières impressionsThe only negative issue was the time it took for your computer system to process our purchase of packing materials.
Cynthia S | Premières impressionsWhile the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that's a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.
Debbie R | Premières impressionsI had to obtain a storage unit due to moving from my home to a temporary apartment and needing a place to store my goods. I found your facility convenient, clean, climate controlled, but above all that, your team was above and beyond my expectations. They made my experience easy and comfortable and very friendly. I would DEFINITELY recommend using your location for storage and moving needs!
Michelle S | Expérience généraleVery friendly and helpful staff. Would highly recommend!
Christopher T | Premières impressionsWe all go through life transitions along the way and face challenges that can be extremely difficult! Manager - Alexis Daigle has been extremely supportive! "Words alone can't express the appreciation and gratitude I have for Alexis and her team, which is always helpful."
Paula C | Premières impressionsI have never encountered a more caring efficient manager who goes above and beyond who is an exemplary human being.
TONIA C | Premières impressionsStaff was very good. Facility was well maintained and managed. Thumbs up to Alexis and crew.
DONALD m | Expérience généraleThe staff at this location is terrible, I have had great service at franchise locations but this one is uhaul owned and the service is so bad uhaul should be ashamed and embarrassed, start swinging the axe and start with the manager.
Michael W | Expérience généraleBless
Bryan H | Expérience généralethe whole staff is great they all are the very best there should be more people like them
LEIGHTON M | Expérience généraleNever felt that my belonging were unprotected. Very clean and spacious. Definitely recommend, and will use again if needed!
ALISHA L | Expérience généraleThe move went smoothly and the manager was very helpful
rose q | Premières impressionsThe manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients and
edak e | Premières impressionsExcellent facility.
kevin b | Expérience généraleThe facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.
deborah k | Premières impressionsGreat staff, always willing to help.
miguel t | Expérience généraleThe staff was very polite and friendly and did there job accordingly. As well as there maintenance team.
natasha c | Expérience généraleExcellent facility and great staff. Love the new lights in the storage area.
kevin b | Premières impressionsStaff was friendly, courteous and helpful. The process was smooth and easy!!!
joseph M | Premières impressionsManager on site was awesome and very helpful.
andrew w | Expérience généraleNice and clean good service
Isabel D | Expérience généraleThe staff was very helpful
Christian S | Expérience généraleThe young lady that helped me was very professional.
audie p | Premières impressionsExcellent customer service
Selwyn S | Premières impressions***
George G | Expérience généraleThe staff overall was good; but I must give special attention to Alexis the manager. Her service oriented skill is what definitely has me sold on this location.
Michelle L | Expérience généraleWe had the chance to meet Alexis and Rosa both of whom were very helpful and professional. I am glad to have this chance to say positive things about their work. They should be advanced first chance.
DONALD m | Premières impressionsThe young lady was amazing great personality and very service great experience excellent
Saqib O | Expérience généraleToo early to tell. I just got the space recently.
Brent F | Premières impressionsIt’s excelente
alondra c | Premières impressionsyou people are great keep up the good work
LEIGHTON M | Premières impressionsI experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.
Barbara K | Premières impressionsCustomer service by Chanene was great. She was polite, attentive, very helpful. Storage and hallways are clean, in good condition. Security measures are great!
ZUFAR B | Premières impressionsI took a larger unit.very good management
aaron h | Expérience généraleVery nice & helpful associates. Moving from the southern state of Georgia where you don't meet a stranger Ms Rivera made me feel right at home. My belongings are safe.
Felicia R | Premières impressionsI would use uhaul again and again.
GREGORIA t | Expérience généraleEasy, clean and secure.
Maria L | Expérience généraleVery nice staff
johnathan m | Premières impressionsAlexis went beyond to help me. Very kind,respectful,courtesy,but most of all answered all my questions. Would recommend to family and friends.
cynthia b | Premières impressionsThey kept miss placing my keys to my lock so I closed down my storage there there to in organized on bank st in waterbury ct. Sorry.
guitana j | Expérience généraleStaff knowledgeable, friendly.
Neapolis S | Premières impressionsMerci
Rhonda B | Expérience généraleEverything looks good for my knowledge.
srinivas g | Expérience généralePlease remember for future: Communication between shifts is essentia & to Return calls in a timely manner.
HEIDI Z | Expérience généraleBathrooms need to be periodically attended to But other than that everything was fine and very convient!
Lawrence O | Expérience généraleabsolute nightmare. Upon move out I discovered that rodents destroyed some of my belongings. To make matters worse my belongings were broken into. A lock I purchased from Uhaul. Me the only key holder
Kanoa B | Expérience généralehad no issues
Nathan R | Expérience généraleMoved out early and questioned staff member if I would get a refund for the rest if the month.he said no uhaul doesn't do that.i rented there for almost 9 years except for complaining about mice all o
LYNN F | Expérience généraleThay miss lead me and let me have to go home leave the truck til the next day they tolled me my card could use to open the door till 12 in the night and it was 10pm and I couldn't get in back
Lenroy B | Expérience généraleVery well organized and maintained facility; easy to access
Kathryn O | Expérience généraleVery welcoming and easy process! Thank you.
Graceful G | RéservationCalled identity thief uhaul manger Jason days prior to stop my stuff from being auctioned off by payin owe.My kid ss# was left in unit by accident.but instead he had his friends take it for $325
Claudine E | Expérience généralegood !
Aranyaliz G | RéservationA little confusing on both parts but worked out.
Deborah D | RéservationI felt that I was bothering the staff while I was there; more interested in the personal phone then customer service. Was lied to as well. I have used this storage facility since 2010, very disappoint
DIANE Q | Expérience généraleThe best service I ever had, I will recomend the u- hall to my freinds. Thank you very much Santiago Arce.
SANTIAGO A | Expérience généraleThe facility was very dirty mices all over the place and my stuff was full of mice drops my chairs I have to throw them in the garbage very upset with this situation .
Elsa A | Expérience généraleHave nothing bad to say except there needs to be better rodent ( mice ) control. My sofa had been nibbled on and there was s dead mouse inside it. The insurance in took out covered my damages .
Erika V | Expérience généraleI emptied out the unit 2 days late & when I returned the entrance card they charged my credit card for the full month. I asked for a refund & they said no. After 2 yrs this is how they treat you.
DIANE H | Expérience généraleJewel in Waterbury
Zeljka C | Expérience généraleAucun
MICHEAL M | Expérience généraleVery good
LUIS M | Expérience généraleStaff was very knowledgeable of products need and very helpful.
VIDALINA W | Expérience généraleI was helped by two young guys. They were extremely helpful and considerate. I appreciate their customer service. I am very satisfied.
Corin C | Expérience généraleJason and his staff were excellent... would do it again!
RUSSELL B | Expérience généraleNo comments
julio r | Expérience généraleEverything was fine.
HENRY H | Expérience générale