The rental met my immediate needs, but, as I told the rep when I dropped it off, I do not believe it was inspected after it was dropped off by the previous driver. There were bottles (3) of urine in the very back (I have pictures of this if needed), a tube of toothpaste, and used napkins. I wasn't pleased that the vehicle wasn't properly inspected and I had to ensure the scent and sight of urine.
BRANDON FCustomer Reviews for U-Haul Moving & Storage of Greenwood
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great & fast service
DANNY TEveryone was great. Quick and efficient.
Keith HNo credit for the extra fuel.
CHRISTOPHER NGreat service and Gwen's moving was awesome. They took care not to to get any scratches on my furniture. Merci!
TILAKA Gcheck in online was easy - day of lock pick up went smoothly clean and well maintained storage unit
Ann H | Premières impressionsI'm satisfied with my experience with the move-in process. The facility provided tools for moving purposes.
BRENDA M | Premières impressionsThe Manger Bryan and the Employees did an Outstanding job.
TIFFANYE H | Expérience généraleEveryone here made this rental so easy. They all worked hard and are hands on and hearts on business. High quality. We will always do our u-haul business here and recommend to everyone
SUSAN RI enjoyed the storage and the vehicles used didn't have a problem not one time so I am most definitely gone keep y'all in mind.
Jessica H | Expérience généraleThe place had good outstanding Staff
TIFFANYE H | Premières impressionsExplanation of plans shared with u haul, paid in cash plus 100 deposit.when we dropped off was charged another $71,4 on top of deposit for milage so 93 miles cost$ 171.40..what a surprise that was!! U-Haul needs to be more transparent cause I was told they added enough milage to rental, not to worry...this was 2nd time this has happened to me !! So yes you should worry! It is never what they say it is !!
CATHERINE SGreat staff. Very friendly.
JOHYNE T | Premières impressionsCustomer service were friendly and helpful
APRIL MTruck drove very rough
KASEY MThe people at this location are just super! Very customer-focused. I appreciate how they work with you to make things work for you. Thank You! Bryce Gilmer
JOHN DMerci!
Janet H | Premières impressionsEven after reserving a truck online I still had to wait about 20 minutes before I was wasted on.
DEMETRIUS BFriendly. Helpful..accomodating.
Debbie S | Premières impressionsLeaking oil from rear. Axle
TYRON SFull service, well done!
Michael OBryan was very helpful with a difficult move. Thanks Bryan.
CHARLES DEverything is already great. I didn't see anything that needed to be improved.
TWYLA KActually talk to them and get the information you need to make sure you sell the right plan/product.
MELISSA BI think you should stay the way you are, no improvement needed. I love the entire experience.
KESHIA MProcess was easy! I did it online. I did have a problem when checking in online. It kept giving me an error for my assurance contact number but I just decided to go in. Other than that checking in and returning was fine!
Shavonne FIf the customer discuss a drop off location with the service representative, the representative should make it clear that the DOL may be different in the contract agreement.
BETTY LTruck had issues with steering, quite a bit of play and tended to move side to side on road by itself.
NATHANIEL HRien
PAUL RAll went well
HAROLD HAmy ! Had issues with her the entire time i rented , up until the day i rented my last truck to move out. Other than that perfecto, but i wouldn't go back simply because of her mistakes.
ARIEL F | Expérience généraleThe only issue I had was the price increased every 6 months .
christopher b | Expérience généraleKIMBERLY DID AN EXCELLENT JOB GETTING MY TRAILER HOOKED UP AND GETTING ME ON MY WAY. BILL
WILLIAM BThe Staff Member was very kind, courteous, and knowledgeable.
Eugene D | Premières impressionsLong trip 700 miles and back using a car hauler trailer. Only had one problem make sure you check the straps that go on and over the front wheels to reach the rachet part 6 inches to short. Luckly was able too go through the rim keep vehical on the trailer. Oher than this good place to rent for your moving needs.
STEVEN GBad attitude from manager Brian, didn't leave key for truck, made me 2 hours late. Other employees said this was a common problem with him not following up with his job. You have a real problem with this guy!!!
GARY CWhen we picked up the truck, the driver's side mirror was not secure. It would not remain in place instead spinning loosely when the vehicle moved. It was pouring down rain and very cold. My husband returned to the office and explained the problem. The young woman said she was familiar with the issue. She said, "Oh, you got THAT truck." When my husband asked if it could be repaired, she replied "only corporate can make repairs". In order to use the truck, my husband had to drive with his arm out of the window holding the mirror in place.......remember - it's pouring down rain and the temps were in the 40's-50's. Dangerous! When we returned the truck the next day (it was rented for in town use, only), there was no ability to prorate our bill for the horrible experience. On top of this debaucle, we were charged for using the hand truck. We did NOT use the handtruck NOR did we ask for a hand truck be included with the truck rental. Again, the young woman in the office was not able to remove the handtruck charge......."her computer was acting up." All she could do was provide a 1-800 number to call about the charge. We would not recomend this U-Haul location. We hope to never use it again. U-Haul Moving & Storage of Greenwood 254 Bypass 72 NW, Greenwood, SC 29649 Contract No. 22154281 Rental Date: Friday, January 31, 2025, 5:42 PM Returned Date: Saturday, February 1, 2025, 2:03 PM Philip Lamar aubrey.lamar5@gmail.com
PHILIP LBest facility and employees I've ever encountered.
Christopher F | Expérience généraleThe girl who took care of the transaction initially was very polite. Upon return, the guy working was rude.
RONALD MJust saying that the service was fantastic! The counter guy was very helpful and addressed very well all my concerns and needs. Merci.
hugo mPersonnel amical
BOBBY BThis location is really well run. Excellent manager, really tries to help you. Always has a truck and gives great customer service. Also great assistant manager. Very good experience
DANNY PTerrible customer service. Charged for mileage due to having to go back and forth because they couldn't find a key. All they had to do was cut the lock but nope they had to find a key. Never again
DOREEN BMade arrangements to empty unit. Rented a truck at the facility. The unit was overlooked paid agreed upon amount. Problem 1 girl on duty could not find the overclock key. At that point she should have cut the lock off. No manager said extra day to get it out come back tomorrow. Problem 2- Manager Brian could not find the key was hitting walls and just rambling. Again come back need to find the key have people waiting in the office. Again could have just cut the lock. Sometimes during the day he must have found the key lock was removed. Problem 3- spent a bunch of miles do to the unprofessional handling of the situation and also additional gas. All due to facility error. Problem 4- all Brian would do is the extra day. Did not care about additional expenses he made us have to pay. I asked for a number to call he hands me a pen. Asked for district manager he said I'm only giving you that number. I will go out of my way never to rent from them again
Doreen B | Expérience généraleI loved the staff! They were always kind and friendly.
TINA H | Expérience généraleBest location to rent. Excellent staff and trucks. Aplus
DANNY PAucun
ZARLOU LThe truck was in excellent condition. The staff was very helpful and went above and beyond. We will be using you all again.
COLLEEN TI have utilized this facility multiple times and for multiple needs. Before this facility was up and operational I used to use a different local storage facility. This U-Haul facility is top notch and they have earned my loyalty and for me to recommend them to friends and family. Keep up the good work Bryan and staff.
Pat M | Expérience généraleI have used this location many (10+) times. Quick, easy, and pleasant always.
SUSAN MPlease have staff tell the client when they expect this truck back. I tried to extend and wasn't allowed because they had already booked someone. They also didn't ask how long I needed the truck. Just made assumptions.
LAURA SJustin was wonderful. He explained everything to me. He told me about my options. He answered my question. He was friendly and polite. He greeted me as soon as I came in the door. The size unit is exactly the size I needed.
TRACEY H | Premières impressionsThey worked with us numerous times to make the transitions easier. Blessing
LaKindra B | Expérience généraleThe truck needs alignment work badly. Horrible drive.
CHEETARA Sused this location before it was overall good just was overcharged on miles driven. i have not had time to take the maters to a manger so im not saying they wouldnt resolve the problem.
KENYON JDo not like where you have to do everything on a app now ,and so over charged for u haul ,
Audrey CI am beyond frustrated with the service I received from U-Haul. After being displaced from our home due to Hurricane Helene, we are finally starting renovations and needed a reliable place to store our belongings during this process. I booked a rental truck for pick-up at 6 PM on Saturday with a return by 2 AM, along with an indoor 5x10x8 storage unit that was advertised as accessible until 10 PM. However, when I arrived at the location and completed the check-in process, I was informed that the indoor unit was only accessible until 7 PM-not the 10 PM as stated online. By then, it was already 6:30 PM, leaving us with only 30 minutes to load, drive, and unload, which was unrealistic. To make it work, we decided to pay double for an outdoor storage unit that would allow access beyond 7 PM. After loading the rental truck and returning to the facility, we discovered that the assigned outdoor unit was locked. We attempted to contact customer service, and instead of resolving the issue, we were told to extend the rental truck for an additional $45. The inconvenience, misinformation, and lack of customer support were completely unacceptable. This experience added unnecessary stress to an already difficult situation. I expected better from a company that markets itself as reliable during times of need.
BROOKE H | Premières impressionsI had a great experience wth this location. The staff was very knowledgeable and customer service was awesome! I would highly recommend this location!
Eleanor C | Expérience généraleThe entire staff was professional, informed and respectful. I'm very satisfied.
STEPHEN LSometimes the lights took awhile to come on. That was inconvenient. That is my only complaint but other than that access, staff, and location was excellent.
EMMIE B | Expérience généraleThe staff here is amazing and super helpful!
Lori W | Expérience généraleThey charge one amount and even when you pay for extra mileage, they still say you owe them money ! Then they try to charge you for gas that's not in the vehicle! I paid 111 for two days but then they say I owe them 70 more dollars ? But it supposed to be on the base rate of 19,95 a day .. that's all a lie and scam
SIDNEY SMajor credit card for the cargo and pickup truck is so frustrating. My vehicle had mud on door handle, steering wheel & seat.
LATOYA SBrian was very professional and friendly and is a huge part of why I personally would recommend this uhaul sute.
JOHN POnly place I rent from
KENYATA BBryan Tupper is an outstanding manager. I give him among the highest ratings for customer service of anyone i have ever met. Give him a raise.
Cordes S | Expérience généraleThe staff was amazing and always helpful. They were all wonderful
Jessica F | Expérience généraleStaff went above and beyond to help us. Very well run facility! Had several extra needs and your staff was prompt and friendly. Would definitely recommend this for storage and truck rental/return.
Catherine C | Expérience généraleThe storage units themselves need a light in it ours was very dark hard to see
Shawn G | Expérience généraleMerci
Yolanda A | Premières impressionsI can't begin to tell you how awesome Brian and his staff are. Great people, great experience and best uhaul I've ever dealt with.
LLOYD D | Expérience généraleBryan Tupper does an excellent job.
Jordan F | Expérience généralejust didn’t have the right size storage unit available
Loranda L | Expérience généraleEveryone was friendly and very helpful. I had an issue with my storage unit the store manager I forgot his name was very helpful.
A' N | Premières impressionsGreat team. Brian and Amberlee are awesome @
Perry H | Expérience généraleHighly recommend this location for your storage needs and truck rentals. Great staff, location and most of all very safe and clean.
Becky H | Expérience généraleMerci
Allisonne R | Expérience généraleOnly problem I have is no parking for a trailer when you bring stuff and unload
denise j | Déménagement en ligneExcellent facility and bathrooms are spotless. Thanks
steve w | Expérience généraleIt was an excellent experience, and we plan on using a self storage unit again in Summer of 2025.
Adam B | Expérience généraleThe office staff was very helpful even though they were busy. They were accommodating when we asked them to put a key aside for my daughter to pick up on her moving day and remembered us when we went to pick up the key. The facility is very clean (even the bathroom!) and they have maps on the walls to help locate the units.
Elizabeth L | Déménagement en ligneBrian was excellent! He provided all the information we need after returning the truck back and showed us the perfect unit for our storage needs.
Theresa d | Premières impressionsGreat service!!!
Julie S | Expérience généraleEveryone I met with was extremely helpful and friendly. will be the first place I go if I need storage or uhaul services
Dariel T | Expérience généraleGreat place, clean and easily accessible
mark m | Premières impressionsThe lights inside needs to be replaced so you can see your stuff. Plus the door won't stay up on its on.
AARON W | Expérience généraleThe only thing was my access card had to be updated about every 2 or 3 month during my contract
Troy R | Expérience généraleBryan was a excellent manager hire more like him
Dennis T | Expérience généraleWe rented a storage unit there as well as renting a van and this truck. Brian, the manager, is great and provides EXCELLENT service. The truck was exceptionally clean and waiting at the front door when we got there. Brian even backed the truck into the dock for me because I was concerned about backing into a tight area. Overall this facility is well run kept very clean and the personnel are professional and provide exceptional service.
jim n | Expérience généraleNothing all was good Thanks Again for the rental .
Christie C | Expérience généraleAmberLee was great! She went above and beyond for me.
Joanie G | Premières impressionsfirst time I have had to use a facility like this, and it was a very good experience. Everybody was helpful and friendly. The recommendation of Tom Riley was excellent. He couldn't have done a better job.
Michelle L | Premières impressionsExcellent service à la clientèle
Walter J | Expérience généraleThe only reason my rating was not excellent is because this is the second time I have created a reservation for a storage unit, only to be told on the day of my reservation that there was no reservation for me. The manager of the facility put the reservation in for me months ago, but the young lady didn't see a reservation when I rented my storage unit. All of the staff has been very nice, but this creates an issue with reserving in the future.
Adam B | Premières impressionsSuper staff and service!
Charles H | Expérience généraleVery helpful and polite to deal with!
Robert A | Premières impressionsBrian was outstanding! Such a pleasure to work with.
Miss L | Premières impressionsDon’t do business with them. They will scam you.
BRADY C | Expérience généraleLicense plate is Arizona AL64387
Michael J | Premières impressionsStaff was very helpful.
Becky H | Premières impressionsThe inside storage is fantastic. I was able to consolidate all of my storage needs and the one unit in a temperature controlled environment really pleased with the U-Haul facility. Everyone was super friendly and helpful and even the owner came while we were unloading to introduce himself super business.
John B | Premières impressionsWill use again
Cheryl B | Expérience généralethe fight over lock type was pathetic the roof leak issue was poorly handled - locals could not seek help without corp permission prices rose significantly for no reason. many staff didnt follow thru previously made commitments ultimately we left because it go too expensive for value received.
Earl H | Expérience généraleGreat experience!!!!
Lynn B | Premières impressionsBeing able to bring the car inside is great
jim n | Premières impressionsThe last payment was to be reimbursed. But it has not been.
THERESA M | Expérience généraleI believe the woman's name was amber. She was very sweet and helpful! I appreciated her working with me and explaining everything since I have never had a storage unit before. Will definitely continue using them!
Hannah L | Premières impressionsI was very appreciative of how Heather helped me when I had to upgrade my unit size after I realized that the 5x5 unit was too small to accommodate my items. Great work! However, I was disappointed to learn that I would have to pay an additional $10 a month to use the facility after regular business hours. This was not told to me when I reserved the unit via the 1-800 number. Otherwise, I would have shopped around for other facilities that didn't require the additional money. I feel that this additional charge does not help those who have a very tight budget like myself!!! I appreciate the facility's location, its cleanliness (especially the bathrooms) and the security to enter the building.
Lillie T | Expérience généraleVery nice & helpful. Thank you for everything. Hazel Cobb
hazel c | Expérience généraleAlways clean and everyone is always friendly
WORNE D | Premières impressionsEverything went smoothly and staff was very nice and informed. Thanks
April B | Expérience généraleSo very efficient I can’t remember the young lady that serviced us but she was the so very helpful and throughout the week I had spoken to the Mgr Brian questions about rental n movers and he lead me to uhaulmovers.com and a list of movers buut our selection MERRITT MOVERS HERE IN GREENWOOD SC BLAKE N CASEY THE TWO YOUNG MEN OFF THE CHAIN STEADY MOVING VERY CAREFUL IN STORAGING IN TRUCK THEN UNLOADING AT THE STORAGE HIGHLY RECOMMENDED U-HAUL AND THE MOVERS👌👌👌
Phillis P | Premières impressionsAucun
Christie C | Premières impressionsWas offered a free month online, when I got there that was denied? Charged me immediately. Bad business. Also my return time was after close so I was offered a free 24hour access to move my belongings in. Got there 2 minutes before closing g and was denied access? Called immediately and was told they didn't know anything about it. WOW seriously bad business.
Angela S | Premières impressionsVery helpful staff and manager.
DWAINE F | Expérience généraleFriendly staff, helpful, respectful no problems what so ever
Larry E | Expérience généraleBrian is a rockstar when it comes to customer service, being a manager, and an overall just incredibly friendly and outstanding person. He was an absolute joy to work with and encounter!
Stephen J | Expérience généraleAbout a yr ago I had 2 storage units and stopped use of 1 . Instead of just stoping the charge for the 1 unit I vacated, my entire "contract" was effectively cancled and a new one put inplace charging me the new 1 unit price. The man I dealt with was totally rude and unresponsive to my complaint. The staff I've dealt with since then have been courteous and respectful.
Robert G | Expérience généraleThe manager of this facility was especially helpful in guiding me to the right size and explaining the insurance that you offer just overall a super light nice informative person thank you for your help
teresa W | Expérience généraleAmberlee was so sweet and helpful! She answered all my questions and walked me personally to my rental unit. Excellent customer service!
Amberlee N | Premières impressionsStaff is sooo soo nice and helpful
Amy S | Premières impressionsThe staff and management are amazing
QUORLEECIA C | Expérience généraleThe manager was so rude and nasty about the storage and didn’t try to work out no deal or nothing
Felisha B | Expérience généraleBryan Tupper and Justin Mathews were so awesome in helping me get everything done. I would definitely recommend the Uhaul service at 254 Bypass 72 NW, Greenwood, S.C. for all of your moving needs. Treated me and my two Boxer dogs like we were family. Excellent service and very professional. Love those guts! Thank you for all of the phenomenal effort put in by those two young men.
Cheryl K | Expérience généraleGreat staff. Bryan is top notch
Michael E | Expérience généraleThe staff was VERY rude, nobody was ever at the front desk, and the bathrooms were disgusting. I would NEVER use this storage facility again and I will not recommend this place to anyone.
Codee T | Expérience généraleIt was a great experience with location hours provided staff was great Brian and Samantha go beyond and above customer satisfaction. The only thing I believe the price is a tad High compared to others but considering what they offer it's fair.
Charlie T | Expérience généraleBryan was very helpful
JENNIE P | Premières impressionsI was first customer of the year and got a free lock. ThAt was awesome
Angie H | Premières impressionsI appreciate Brian . He is very knowledgeable and helpful. The rest of the staff could use more training. Brian is always the one I trust to get things done.
MARTHA M | Expérience généraleBryan was so helpful and friendly, he was very professional and very knowledgeable about U-Haul products and services. Bryan provided a walk through of my unit and how to use my entry code, although I'm still getting used to using it. Bryan is a great access to your company never meet anyone who was a cheerful as Bryan was, Thanks Bryan for all of your help with my move in.
Robert S | Premières impressionsThe facility was very clean including bathrooms no issue there. We did experience in one of our units 1297 a great deal of bugs which was disappointing given the cleanliness of the facility.
Michael C | Expérience généraleBryan and his staff are knowledgeable and very accommodating.
Brian K | Expérience générale.
SANDRA S | Premières impressionsBrian help us & he went Above & Beyond our Expectations. Very Helpful.
Melody S | Premières impressionsThere was more gas in the vehicle than what was originally in the truck. I was not given a gas credit.
MISTY H | Premières impressionsBryan was professional & curtious. The store storage location was clean & organized.
Charlie T | Premières impressionsThe current staff was always courteous and helpful when needed. Great supply of moving boxes and material. Would highly recommend this facility to anyone needing storage space or moving supplies.
Jacob W | Expérience généralefriendly staff, convenient hours and location to Lander college
Linda T | Expérience généraleEveryone did a very good job
James B | Premières impressionsThis is my 2nd time renting a storage unit in Greenwood and my experience with staff has been awesome. They are very polite and extremely helpful.
Dawna K | Expérience généraleThe storage areas are nice & clean, I have a disability & they gave me space close to unloading. The prices are reasonable, I enjoyed the time they took with me & explained everything to me
Deborah D | Premières impressionsI was greeted with a smile first impression. I felt great and the attention to detail was amazing. I enjoyed the entire experience from beginning to end and looking forward to coming back soon.
Antonio T | Premières impressionsMelvin and Leanna were AWESOME!!!
Glenda d | Premières impressionsStaff was extremely friendly and helpful getting into a storage unit. They searched for information and contacted others to get information when they were unsure of where to find the information. Overall great experience.
Katie R | Premières impressionsI would have rated my overall experience as excellent, however it was a huge disappointment to learn at the very end of my experience that I was unable to receive a prorated amount in return. I was paying customer for over a year. I should have at least gotten a prorated amount in return.
TONYA K | Expérience généraleNormally I would not be inclined to share my experience unless it was above and beyond a positive experience, however, in this case, I am beyond with disappointment. Both office personnel and janitorial staff made me feel unwelcome and disrespected. For the insane price they charged, beyond dissatisfying customer service in several instances and ignorance towards me being in their facility after almost an entire year of committed rental and furthermore with my service animal, I will never use this facility again. Where is quality control when you need it? I do not recommend uhaul in Greenwood. Someone should also remind employees of the basic legalities of interrogation of an individual with a service animal. Be wary.
Ashley B | Expérience généraleThey were friendly and very helpful
Delone G | Premières impressionsGreat, super great.
wallace M | Expérience généraleIt was great option for girl scouts to use as a cookie cupboard.
THERESA M | Expérience généraleMy move in experience was not great. No one seemed to know what was going on and it took around 20 minutes just to get the information I needed. The workers seemed high or drunk, I had to ask them to repeat themselves several times because they were mumbling. Apparently they also did not set up auto pay for me when THEY STORED MY CREDIT CARD INFORMATION, so my unit was locked and I had to pay a late fee the next month. There is always trash everywhere.
Autumn P | Premières impressionsThe facility was clean and convenient and and all of the employees were very helpful and nice.
Kimberly H | Expérience généraleGreat experience
Marsha C | Expérience généraleJust need to do a little better on the bathroom cleaning, toilet paper, paper towels.
Todd J | Expérience généraleSo far no complaints on this storage facility Thomas was very helpful getting me situated Thanks for your services
Ar-Raheem G | Premières impressionsThomas was exceptional. Went out of his way to ensure each guest wasn't waiting unnecessarily. But LOVE LOVE LOVE the ability to pull the truck into a heated bay to unload. WAS IMPRESSIVE. Also thankyou for all the veteran discounts.
Brian K | Premières impressionsThe workers in the office are super helpful and always were able to answer all my questions.
Bobby L | Expérience généraleI called ahead to let the staff know I would vacate. I then also notified them when I began vacating and when I finished (same day). They did not close out my rental for over a month, so I got continued billing and threats against my credit right at Christmas 2021. This became an ordeal to resolve. If you rent, then get it in writing that you are cleared. Then confirm it to corporate, and get them to send a conformation email. Don't believe it when you are told it will be handled, and don't trust that the local branch communicates with corporate, or vice versa.
Dale H | Expérience généraleHard to get a real person on the phone due to the way calls are answered by the call center, but Greenwood location was great.
John F | Expérience généraleClean facility and helpful staff.
Robert W | Expérience généraleThe building is nice. Can never reach anyone on the phone. When you get there in person you have to wait 20-30 minutes for someone to show up to the desk. Had ordered a smaller unit but when I arrived they told me it wasn't availble and that there was 4 always in the system for some reason. So i had to pay more for a bigger unit. Also then found out it wasn't 24 hour access UNLESS YOU PAY $10 extra a month for it. I've been moved out of there since the end of September and I am still receiving "payment past due" letters from them even though I told them I was moving out 2 weeks before my payment due date. The entry system is ridiculous. You have to go to one side of the door and swipe the card (usually more than once because it was always acting up) to log into the system then go to the other side of the door where you have to swipe your card again and input a code. Then the automatic sliding door will open. But god forbid you are in the process of going in and out at 7pm. The system relocks and you have to do the process over and over until it let's you back in. Hands down the worst storage facility I have used and it's not the people working there. It's the fact that it is a quasi corporate owned facility. That sunk millions of dollars into renovating the space and now the franchise is indebted to them to the point where corporate dictates their labor budget because they pay so much to "headquarters". I have never seen more than 1 person on duty at a time. With that being said; it being such a large facility and depending on what is going on that day, it is almost impossible to get help at the desk or on the phones. I literally called everyday for 3 or 4 hours for at least 3 weeks and never got someone at the place. Not even corporate answered the phones. A month or so after I moved in my online username and password stopped working, and I couldnt recieve the 'reset password' emails. The whole experience put a bad taste in my mouth and will be very cautious in the future looking and using uhaul owned facilities.
Dylan P | Expérience généraleI've visited to be location several times and there's no one there. I turned my vehicle in 26 Nov and got an extra four day charge.
JOHN L | Expérience généraleThe restrooms could use a little more cleaning. U-Haul should not let people use their facilities as a dumpster for unwanted items.
Charlene S | Expérience généralePlease stop emailing me , I have tried unsubscribing and blocking
SARAH W | Premières impressionsThe guy (so sorry.. can't remember his name at the moment) was a superior ..he knew the answers to everything I asked (so well trained). Guided me through the process and made us happy that we chose U-haul
Melanie M | Premières impressionsStaff are very friendly and helpful. What a beautiful facility.
Ernest S | Expérience généraleYour manager is terrific.
Kathy H | Expérience généraleFacility was cluttered AF! There were items I ordered that wasn't available.
JOHN L | Premières impressionsNeed to hook up existing lights over storage. Very hard to see!!!!!
MICHELLE B | Expérience généraleemployee was so helpful
Camilla M | Premières impressionsVery knowledgeable and professional..
Nancy S | Expérience généraleThis is by Far the Best UHaul facility I've ever seen or been to. The staff are AAA++ thank you for making our unfortunate time a lot better.
william d | Premières impressionsThank you so much for excellent service. The facility and the staff were exceptional!
Jack W | Expérience généraleThe on site dollies were very helpful.
Evelyn O | Expérience généraleWe called 1-800-uhaul before hand and the man said he put in that in writing that if we were there by seven we wouldn't be considered late. We got there by 6:43pm and the girl was not there 100 %. She was more concerned about getting off work. The card didn't work 3 times. The storage Unit was not reserved like they said it would be. Had I not went up to her in her car she would have driven off without making sure the customers need was tended to. The building wouldn't allow us in after authorizing three separate cards. Not sure if she was incompetent or if her manager should be more aware that more training should be done before they leave her alone to tend to customers. Now I get the bill and they charged me for an extra day??? Not at all happy. We had to now use three separate units because our original supposed reservation was not reserved. Why can't all uhaul / storage places talk openly and know what the right had is telling the left hand? There was no communication whatsoever! Talk about someone putting all their care into a companies hands and now I feel like we made a huge mistake because everything seemed like nobody at uhaul cared!! You added stress to my life and I'm so angry about it!
Chad W | Premières impressionsI made a reservation 3 weeks early. No one called to tell me that my truck was NOT at Sentry storage where I made the reservation. I had to call around to find out where it was. When I went to pick the truck up, there was a system issue, and the lady could not release it. It took hours to get this resolved!! The people in greenwood were much more efficient!
Romain L | Premières impressionsObviously the facility is being operated without proper permits. I was not given the storage unit I was promised when I rented the truck and registered for the storage unit. While all the employees with whom I had contact were as helpful as possible, the check in process took well over an hour since only 1 employee was there to handle multiple customers.
Robert G | Premières impressionsThe man that helped me was excellent. I don't remember his name. My experience could not have been better.
Todd A | Premières impressionsBathrooms are hard to keep clean when they are public, but I feel sorry for the ladies who have to use the bathroom in the storage area
William K | Expérience généraleBoth times I went to facility, There was only one person running the whole show! I must say , both people were very helpful even though it was busy. So far, so good. I found it hard to get on website, it kept timing out on me. Very frustrating. I tried calling just to pay my rent from Friday till Tuesday and finally got the local storage where my stuff is and put it on autopay.
John F | Premières impressionsI always had great support when needed. Yesterday Chris was excellent. Very helpful and a pleasure to do business with. Thank you and will be back soon.
Robert K | Expérience généraleThomas was great! He acknowledged me and everyone when they walked in. He was very helpful and explained everything during the rental process. Process was quick. He is definitely an asset to your company!
Beverly R | Premières impressionsWe had a great expierence with U-haul and Tom in the Greenwood facility was very helpful. I real love the inside climate controlled units. We will definately use U-haul for our future moving and storage requirements.
nikki w | Expérience généraleRat and mice dropping on our stored items
Kevin R | Expérience généraleGreat place
Phillip R | Expérience généraleExcellent service à la clientèle
URSULA B | Premières impressionsStaff is very professional, friendly, and courteous. Recommend this facility anytime.
Freddie G | Premières impressionsBathrooms are a shared unisex, and it gotton some abuse. It was kept clean. Unit are clean and well lit. Nice indoor set up
William K | Premières impressionsThe only issue I had is there was a spill outside the truck that I was unaware of and when I went back I slipped and fell on my left side of my body. An employee came placed some towels down but that was it
Latoya J | Déménagement en ligneSuper nice staff!
Stephen M | Premières impressionsWe really enjoyed our storage experience with Greenwood Uhaul storage. Great location, and nice safe area. My favorite part was the two loading docks. We were able to move in rain or shine without worrying because of the loading areas. I wish they had more place like this one. We loved talking with Rene. She was always around cleaning. Always helpful and friendly!!
Christy R | Expérience généraleStaff was very friendly and helpful. The storage unit was extremely clean. I would definitely use again and recommend to a friend.
Dawna K | Premières impressionsGreat experience. Manager was very helpful.
Alan O | Premières impressionsI will use this facility again without hesitation if the need arises!
Kathy T | Expérience généraleI rented two 20ft trucks and was given two 10x10 units for storage.the guy in greenwood South Carolina would not honor that order. Then one truck was to be returned in Greenville South Carolina and I would save $100 off cost, yeah well not how it went down.
Michael V | Premières impressionsChris rocks!
Kasey M | Expérience généraleI was called and told I had 24-48 hours to move an entire stotage building to an inside unit so they could do work. I informed them I was over 1,5 hours away and couldn't and asked for a manager to call me which I never received that call. Very unprofessional
tabitha t | Expérience généraleLoved the area where you can back in a whole 26-foot truck and load and unload inside out of the weather! That was very nice! Chris was great too. He is a very valuable asset to your company.
Samuel L | Expérience généraleGreat job they did
Phillip R | Premières impressionsSuper clean and well maintained. I was confident that my furniture was safe there. Have recommended your facility many times.
Susan M | Expérience généraleThe staff was always helpful and friendly especially Jen. My best storage facility experience ever. Its set the bar for all others at this time. Nice work!
Donna E | Expérience généraleSuper clean and updated. Feels safe.
Susan M | Premières impressionsThe general manager at this location, Jen, is super nice and went above and beyond helping me get things squared up.
Rachel B | Expérience généraleI actually switched from another storage facility after I heard about the amazing customer service Jenn Young provides. Got to experience it today for myself! Y'all absolutely have a new customer for life thanks to her ❤️
Rebecca B | Premières impressionsWas lied to about access hours. Very unfriendly especially Jen..... I was told to leave facility before I was finished Un loading . THE LACK OF COMMUNICATION BETWEEN U-HAUL AND THIS FACILITY SHOULD BE ADDRESSED... THANK YOU FOR ALLOWING MY INPUT ...
Carol S | Premières impressionsGreat people and great facilities. They are very helpful and courteous. I would recommend them to anyone that needs storage.
Donna Q | Premières impressionsA+
Robert M | Premières impressionsJen at this facility went above and beyond what she had to do to help me, she took care of everything and made a difficult personal situation much easier.
Susan V | Expérience générale